My yard looks outstanding! It was a complex project involving significant hard scape demo, leveling, drainage, and turf installation, including on a hillside for the front yard portion of the project. AGG demonstrated a high level of customer care, attention to detail, and personal touch, and offered a great selection of high quality and environmentally/pet safe products at fair prices. AGG and the distributor stand behind their products with integrity (and I know this personally as they went to great lengths to ensure I was taken care of when one section of turf had a small manufacturing anomaly, which can happen on rare occasions). In a crowded market for artificial turf, you can be confident in your decision to go with AGG. Customer service, integrity, and standing by their products is a very important differentiator from their competitors...and I've heard some horror stories about other turf companies in the SoCal market. I don't often write reviews, but in this case they earned it 100%. We have to support the good people/companies out there!" read more

Bryan was a good representative, he describe the step by step progressive. We decided to used this company because of the way he present their product, warranty and license too. He is patient and kind. The people who came and install were nice did exactly what was present to us. The quality is really good, our neighbors were impressed. read more

Artificial Grass Guru - Artificial Turf Near Me

I requested an estimate for a pet turf that was about 25 sq ft in size and the estimate I got from this company is ridiculously expensive. They quoted me $3,500 because that was their minimum, even if mine was very small project. I would have preferred the owner letting me know that they will not take on my project because the square footage is too small for their company to work on would be much more appreciative. But instead, not recognizing my need and brutality quoted me their minimum quote for 300 sq ft work and said I will have to pay $3500. This is where I feel the owner of this company lacks ethic and moral. Not understanding your customer's needs but focus on maximizing the opportunity to get the most money out of them is the worst business model that will soon burn this company to the ground. I understand most places will require some type of a minimum for a project. Some company even offers a higher sq ft pricing instead for projects that will be less than the minimum to make the cost of the project balance. This company needs help! read more

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I am not one to write reviews as more often than not, I find a lack of customer service and professionalism to be the standard. Having said this, I cannot begin to tell you how impressed I am with the entire team at Artificial Grass Guru. Not only is my yard beautiful, the quality of the grass above standard yet very competitively priced however, it is the team that i am just as impressed with. The installers arrived earlier than scheduled and waited to start the job at the scheduled time. They are extremely knowledgeable and efficient. Management came by to make sure that I was satisfied with the work being done. Cheers to a company that deserves continued success! Look not further. You will be as happy as i am. Robin Picard read more

This company seems to be out of business! I love my lawn they installed quite awhile ago, called 2 weeks ago and asked someone to come out and me a quote on some "ripples" that I now have in the lawn. I know this can be common, I would pay them to fix it of course! I have called 6 times in this past week, receiving a greeting on the phone saying "hold on, one of our Grass Guru's will be right with you." I hold on, and in 15 seconds, the calls are disconnected! I love the lawn they installed, but it's gotten quite embarrassing to be asked so often from my neighbors, what's happening to your lawn? For the past 2 weeks, my texts, emails and voicemails, have been unanswered. I did not want to resort to this. Any suggestions? Terry Parsons West Hills, CA. read more

I'm a firm believer in service recovery. It leaves a more indelible impression than the first disappointing experience. It's what we studied in business school and it is what makes a good business truly outstanding. Artificial Grass Guru is such a business. Joey, the owner, has been routinely following up with me since my issues with the "burned" turf. Through no fault of his own, the position of my windows with relation to the movement of the sun relative to the East-West position of my home created an almost perfect reflective magnifying glass. Rather than say too bad, it's not our fault, Joey connected me with window tint companies who might be able to correct my issue so that AGG could replace the burned sections. However, as COVID got worse and the hospitals where my wife and I worked were overwhelmed with new cases, we didn't have the time or energy to meet with various window tint contractors. But that didn't stop Joey and AGG from contacting other window tint companies since two others couldn't fix the issue. And, ever the service recovery champs, Joey and his team continued to follow up at around 3 week intervals to assure me that they would stand by their installation and, more importantly, their word. As both LA and Orange Counties transition to the red tier and my wife and I are no longer seeing new cases of COVID, we can focus on getting the turf fixed and ready for the spring. But that is not the reason for the update. The additional star to bring AGG to five stars is due to Joey and his persistence in following up to make sure my family and I were happy with his product. However, his calls rarely focused on just the tint or when he could send his crew out to fix the problem. He was genuinely concerned about my wife and me and how we were dealing with COVID on the front lines. He listened as I vented about the anti-maskers and unbelievers and he took heed of my recommendations and warnings to keep him and his family safe In a word, he cared. That, in and of itself, is priceless and worth at least 5 stars... If not more. read more

I loved working with them, from start to finish. From scheduling the estimate with Katie, walking through the options with Doryan, scheduling the installation with Madison, and having the team show up and finish on time, to the amazing finished product, I could not be more pleased! Everyone was a delight to work with, the pricing was well within budget, and I am so happy with my new backyard. Fantastic company, great value, would recommend. read more

Artificial Grass Guru - Before/After - Artificial Turf Near Me

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As with any home improvement project there were a few challenges along the way but all were resolved quickly and professionally and the new turf looks great! It's obvious that they care about having satisfied customers because Joey and Isaac were quick to reach out to me when I had concerns. The shape of my backyard is difficult to measure and it turns out that although there was enough material to finish the job, it would have required patching in a lot of small pieces in the final section. It didn't look good and I wasn't happy but they quickly agreed to patch in the area in question with only one more piece. The material was delivered only a couple of hours later, late on a Friday afternoon. I still don't know how they did that but the installer stayed until dark to finish the job on time as promised. That was very impressive by all and made for a very satisfied customer. The quality of the turf is excellent. We chose the 90oz. product and it looks and feels great. We are looking forward to enjoying our refreshed back yard for many years to come. Thank you Artificial Grass Gurus! read more

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After remodeling my home , me and my wife wanted to install artificial grass to save on our water bill. I called this company and Joey came out and went over the entire scope of work and was very nice understanding and helpful. They sent a crew out the following week and the results were amazing! Isaac came out to the job site and made sure everything was as promised!! I highly recommend them. They give you peace of mind and an A+ service! Thank you guys read more

Artificial Grass Guru - Front yard - Artificial Turf Near Me

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Won't answer emails or calls. Good luck getting any type of warranty work. Stay far away from this company. Not sure if they're even in business anymore. read more

After dealing with a gopher issue that basically killed our front yards grass we decided to go with artificial turf . I sent out a message on the Yelp link and Katie called me a day later , we set an appointment with Marjorie on a Saturday . Marjorie was amazing and so knowledgeable. She showed us all the options and we were so impressed. We set an appointment for a week later , however a couple days later we got a call for it to get done earlier then expected. The crew arrived early Friday morning and the grass was completed by Saturday afternoon. We did have an issue with our sprinklers however I sent a message to Marjorie and the very next day they came to fix it. We love our front yard and we get so many compliments about how it looks so real . read more

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Well, I had my front yard done May 2023. I tried contacting them numerous times because I have a couple of low spots look like circles not returning my calls or emails. I'm just looking for somebody to correct this problem if you're still in business, please give me a call. read more

We went with this company based off their great reviews and unfortunately did not have that experience. We were given false promises and purchased based off the sales reps words and within 2 weeks we experienced hiccups and were told "well you should've read your contract we clearly don't cover that". We 1000% should've read the entire contract rather than trusting our sales reps words. This company has been such a headache, I 100% regret going through this company. read more

BUYER BEWARE! This is the first review I have ever written for any company. We contracted AGG to install artificial grass and to redo our driveway with pavers. I can write pages on the disastrous service and job that they performed but I know that sometimes the lengthy reviews are a lot to read so I figured I would bullet point the highlights. The Grass: * Sprinklers were all broken in the flower beds. 3X they came out to fix them. I was told they were fixed, not only weren't they fixed but the water was shooting up in the air like geysers. So clearly no one checked the work or tried to fix it. * Sprinklers were not capped under the turf. I repeatedly asked if the sprinklers were capped as I read online that this is a huge mistake and can be a big problem. I was assured they were. Sure enough they were not. In the backyard the turf was lifting up and the ground layer was washing out. They told me it would be fixed without cutting the turf (they would roll it back). They came out and cut the turf to cap the sprinkler. * Weeds. I have weeds growing out of the turf in over ten locations. * No One Supervised The Job At Any Point. I walked through the entire job with "supervisor" Joe. I was told he would be here to supervise the installation. He only showed up at the end of the day. Seemed like he was out pitching new work and wasn't interested in our job being done properly. One example of this: The workers laying the backerboard for where the turf ends and the flower beds begin seemed like they never got the plan we walked through with Joe because they were installing it in the wrong place. Luckily, I work from home and realized this before it was fully installed, but I had to take a half day off to supervise them and make sure it was done properly. Note: I had to be out there a lot during the installation to make sure it wasn't a disaster. * No Shows. I can't even begin to guess the number of times I was told that people would show up to fix these issues and they never showed. I would sit around texting and calling supervisor Joe and would get one of the three responses. 1) They were on their way (spoiler alert: they weren't) 2) Some excuse (everything from broken down cars, to family issues, to being sick (you name it) 3) No response at all. * Additional Fees. I was told they underestimated the amount of backerboard they needed and that I would have to pay an additional $150. In retrospect I should not have paid it. But it wasn't a ton of money compared to the job and it was early in the process and I wanted to maintain the relationship. * Customer Service Overall: I mentioned earlier the no shows and no supervision. But it was worse than that. We got Joe the supervisor's boss involved, Frank, and it was no better. Same lack of follow through, communication, excuses, false promises. At one point Joe told me I was having issues because I got the "B-Team" because the "A-Team was on a bigger job". That made us feel good given we were spending north of $30K for these projects. * Trash Everywhere. They left the yard like a construction site. Broken sprinklers in the flower beds, soda cans, food wrappers, extra turf rolled up and left in my driveway. The Driveway: * Water In The House: This was really the biggest issue with the driveway. The sand that binds the pavers was not put down correctly. In some spots they didn't put it down at all and others it wasn't mixed properly and washed away in the rain. This led to water entering my house in two spots. * Unfinished. There is an area along the front walkway that they simply didn't finish. Some shrubbery was blocking the area so they figured they wouldn't finish it since it wasn't immediately noticeable. I took pictures and sent to Frank. He said he would fix it. This was months ago. He had people come out to look at it. But it still goes unfixed. * Damaged Palm Tree: When ripping up the old driveway one of the trucks ran into our palm tree and damaged it. Like I said earlier. I can go on-and-on. But I hope this gives you a clear idea of our experience with Artificial Grass Guru. read more

Disclaimer: I was NOT requested to nor given an incentive discount to post a review. I am doing so solely due to being a genuinely satisfied customer. So the water bill was getting increasingly high. My backyard's grass was patchy at best with weeds everywhere. Wood chips were scattered throughout. With that, my wife and I decided to look into artifial grass and gravel to replace the ugly "grass" and the wood chip areas to cut down on water and maintenance costs. Searched on yelp and also recommendations thru word of mouth from friends looking for artificial turf. I had contacted a total of 5 companies in the west San Gabriel Valley area. Roughly a 3-4 week process in all and I ended up signing up with Artificial Grass Guru. Salesperson, Doryan, very personable and seems extremely passionate about what he does. Estimate process and closing the deal was very straightforward. He made personal recommendations and answered all my questions in person, by text, and phone calls. Tailored the contract specifically to what I was looking for. Prices were competitive. Office clerk, Madison, very courteous and made phone calls for reminders and updates on progress. Construction crew worked especially hard given the recent hot weather. Did not impact our daily work routine. Daily cleanups and a final cleanup at completion. A gesture from them caught my eye: they had to wheelbarrow gravel across the front lawn, which is real grass and left a trail. I figured it's unavoidable and just part of the installation process so I did not mention anything. However, at the end of the day they manually watered the lawn to spruce it up and by the next morning the trail was gone. Even the truck driver, who dropped off and picked up the bin, came in to give me a heads up about where he was going to leave the bin. Professionalism at its best. The installation took 4 days to complete (not counting a Sunday). In the end, the final product was exactly what I had pictured it to be. My wife and I were very impressed. Would definitely recommend if you are looking to beautify your landscape and save on water/maintenance costs!! read more

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Jared Mason was the person that came out to measure and answered all of my questions. I was concerned about the price. All the other bids I received were very high. Artificial Grass Guru's estimate was not as high as others! It included the gopher protection and one small section to not have dogs do their business on our grass! On Friday a crew of 5 men came. They worked from 8:30 a.m. to 6:30ish p.m. It is truly beautiful!!!!! I made a great decision!!!! Now, no more watering and it looks like real grass. They closed off all the sprinklers that I do not need anymore! I highly recommend Artificial Grass Guru. I am so happy I decided to go with this company!!! You will be so happy you did! I am truly a very happy customer!!! read more

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Back in April 2021, I decided to change the grass in my backyard to artificial grass. I got several estimates and the numbers they all gave me made me realize I probably will not be able to do it. Way above what I could afford. Then I got the last one from Artificial Grass Guru. Their price was the only I could work it, which, also made me a little concerned about the quality of the work they'd provide. It's almost 2 years now since I had it done and it looks exactly the same as the day they finished the job (pictures attached from today). It looked amazing on day one and I wondered if it'd last. It did. I have a large standard poodle who runs every single day on this grass and the pictures I took today shows the grass as brand new. Not only this, but dealing with them was extremely smooth. On the day of, a crew of 5 men came at 8 am and worked till about 7 pm and finished the job on the same day. Every single morning, when I come out to my backyard I feel so good about making the decision to go with them. Thank you Artificial Grass Guru! read more

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They turfed my front and back yard. They did a good job. I really appreciate how responsive they were when I made a change after the project started. They were understanding and made the adjustments without issues. Their construction crew was very professional, did a good job, and cleaned up after completion. read more

Artificial Grass Guru - Turf - Artificial Turf Near Me

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When a company has all 5-star reviews, it never feels good to be the one to say something negative. However, we feel that our experience needs to be shared. We reached out to Artificial Grass Guru after reading all of the glowing reviews on Yelp and scheduled a quote. Marjorie, their representative, came out to our home and viewed our yard. We explained to her that we have five rescue dogs as well as two kids, and needed to ensure that turf would hold up against our use AND would be safe for all parties involved. Marjorie put turf samples down on our grass underneath full sun and shortly after, my partner and I walked barefoot across the samples. We were told that turf does get hot, however, the product that we were choosing (the most expensive turf they had) cooled down incredibly quickly with a spray of the hose and that it would not heat up to a dangerous point for human skin or dog feet. We went through the project with her, detailing the areas of the yard where turf was and was not to be installed, and then we set our installation date for a time when we were out-of-town - which we were assured was not an issue whatsoever. When we arrived back-in-town late in the evening, we were immediately impressed with how incredible the turf looked. However, after looking around the next morning in daylight, we started noticing some pretty big issues: - A strip of our yard that decorative rock was removed and replaced with turf when it should not have been. - A small strip that was supposed to be replaced with turf was not. - The edges of our decorative garden were damaged. - Two of our sprinkler heads that provide water to our entire vegetable and flower garden were damaged. Both sprinkler heads that were standing perpendicular to the ground pre-installation are now either parallel to the ground or angled post-installation. - One of our sprinkler valves was raised without authorization (or need). - Two sprinkler heads in an area of our yard where the old grass was removed were cut off at the surface versus capped as we were told they would be by our project manager. They are now fully unusable on that side of our yard without full replacement. - Debris from installation was left all over our yard and not properly cleaned up. Chunks of turf were all over our raised beds, our patio, fill was left all over our patio, pieces of plastic pipe were strewn about our yard, crumpled water bottles, Coke cans, oranges, etc. - Areas of the turf are already pulling up and look like pieces of floss. Every single day we come outside to spray the turf down and find pieces of plastic on the top of the surface. We now have a yard that, during the days in summer SoCal heat, is not usable by our kids without shoes and not usable by our dogs whatsoever but actually looks great. We have had to put up a pop-up canopy to give shade to a corner of our yard so our dogs can use the bathroom, which is pretty hideous. As we both work full-time, travel, have two children in activities as well as five dogs, you can imagine that we have not been the easiest to get ahold of. You can also imagine that schedules need to be coordinated in advance to ensure that anything happens in a timely fashion. We applaud Artificial Grass Guru for sending a crew out on a holiday weekend, completely unannounced, to fix our repairs. We also applaud them for sending a crew out completely unannounced a separate time that we are still unaware of. We do NOT applaud Artificial Grass Guru for threatening a mechanic's lien on our home after being told of all of the issues that have happened after a $10,000 installation. Instead of addressing the fact that their representative gave us false information and ensured that we would be installing a usable product, their response was "we spoke with our representative and she has no recollection of that conversation". The issue of the turf being installed in areas where it should never have been has been ignored, and the issue of the heat has been chalked up to "every surface gets hot." As of right now, we have an appointment for repairs scheduled this Saturday at 7:30am and Artificial Grass Guru has demanded 60% payment to make this happen. They have also stated that they will not be changing the price of our installation despite all of the above issues while maintaining that customer service and satisfaction are at the forefront of their company policy. Buyer Beware: Make sure that you have your installation plans in writing before you pay any of their invoices. Make sure you have a clear and detailed understanding of where the turf is and is not being installed, as despite explicit instructions we are being charged (and subsequently blamed) for improper installation and square footage. Take photographs and ask your representative to put any claims of the product in writing, as they will claim that they did not make such claims during the quote once they have charged you $10,000. read more

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It has been my pleasure to work with Artificial Grass Guru and develop our relationship over the last few months. They are incredibly good with remaining in contact by telephone, text, and e-mail. We maintain open and honest communication and have a good working relationship. Throughout the months I have come to know the company very well. They have strong internal ethics for excellent customer service, positivity, and teamwork. Their values are very similar to my own, and I believe they are an honest and trustworthy contractor to work with. read more

The crew doing the work was great! The finished project looks pretty good. only hiccup to a 5 star rating was the time to complete the project vs what was communicated. Brandon and team did great work and Isaac (GM) was great about follow up and customer satisfaction. read more

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Update...they followed up with me to provide an estimate. And are doing their best to price match estimates I've received from other companies. They cancelled my appointment 45 minutes before hand...because it was raining. They weren't installing the grass, just measuring. They either don't want business or are terrible at time management. In either case, it is not a company I would do business with again. read more

Amazing backyard transformation!! Grass Guru did an incredible job- from our first meeting with Marjorie (our very knowledgeable project manager) to the beautiful final result. The crew was professional and kept us informed on issues they encountered. Thank you Johanna for helping to resolve these issues. The job was completed exactly when they said it would be. We are loving our yard and so are our dogs!! Thank You Grass Guru!! read more

Artificial Grass Guru - Artificial Turf Near Me

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BEWARE We had our grass installation over a year ago. Initially everything was great and they were responsive but after the install we started to notice a sinking hole in the area where we had a tree that they cut down and filled. It doesn't seem that the ground was compacted properly and now the grass is susceptible to tearing . We tried calling them many times to have someone come and take a look but no one answers. Of course this impacts our warranty for Labor. My husband finally got Someone on the phone and tried to schedule an appointment for them to come out to take a look but they would not give us an appointment and promised they would call us back with a time which never happened. We kept calling and I emailed as well. Finally a response to our email but it's been a few weeks of back and forth emails and still no appointment. There is always an excuse and although they give an appointment time the foreman fails to show up. Still working through the process as we speak but thoroughly disappointed with 1) lack of professionals courtesy and customer service and 2) quality of installation. I don't write reviews but I wanted to warn others that the great reviews are misleading as apparently they don't care much about backing their Promises of quality installation and customer service once they install your grass!! read more

Great service and very efficient. Issac is very knowledgeable and all he cares is the satisfaction of the client. read more

A+++ I would highly recommend Artificial Grass Guru. Marjorie came out and we really liked her. We had 3 estimates from different companies and Ultimately she was the best. The crew was great. The job was done quickly and we are sooooo happy. read more

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They asked politely for a review and honestly was going to do this as I used the Yelp features to request multiple quotes for my project. We chose Artificial Grass Guru because they were the quickest to get the estimate and were able to get the job done the fastest! Two days of work within two weeks of the estimate! First impressions of the finished product: wow, amazing quality and attention to detail, super soft, my house feels like a million dollar house! It's like I'm at the Getty or Huntington Gardens! And my two year old son loves it. He insists on being barefoot all the time. He just likes to fall and roll on it. And he rides his little bikes all around the property now. It just brings us joy. The details: we evaluated AGG against 2 other local contractors. My wife met Marjorie at the property and said she got a really good vibe from her. I wish I saw samples before deciding to hire AGG but we didn't get to keep any like some other companies provided. However in hind sight, when I compared them to the Tiger Turf samples, AGG was softer, but I thought Tiger Turf looked more natural. I'm totally ok with the bright green color. AGG has their own turf products and we went with the more plush option (called AGG 90 Belair Supreme) Marjorie was very flexible and sent us multiple proposals which I liked, we were debating on doing the side yard or not. Majorie steered us in the right direction. We felt their prices were competitive and ultimately added additional work in our front planter with white rocks. (Which are not pictured, but are beautiful.) The estimate and invoice process was smooth. All online payments. My only feedback would be I wish someone from their office called before the work began just to go over the details. Their estimate was concise but I wasn't sure what was happening. No pictures. As I said my wife communicated the details and perhaps we left some things out. 7 am I hear the doorbell and they ask me to ask my neighbors to move their cars. Yikes. Anyways, not a big deal but a phone call ahead would have been nice. Ulises and his team of seven more guys were amazingly fast and friendly. I went over the areas not to turf with Ulises and he followed it perfectly. (Like in the front corner and other planter areas.) Our yard was trash, with weeds and spotty grass and uneven terrain. With some power tools and manpower they cleared the weeds. The road base they applied and packed down helped to meet the dirt closer to the new concrete and helped the slope. They were already putting the bend-a-board down the first day. Second day week block and more bordering, then the turf install. That was exciting to watch, they rolled it out in my street, fortunately it was street cleaning day and they had the space. All in all, great install and I can't see any seams or feel the nails. They must have put in over 1,000 nails. And the work around my concrete paver squares in the back is so good! AGG also does rock and those areas look great too (I'll need to post some more photos.) Sand infill, stellar clean up. A couple small chips off my front wall, but what are you going to do. The 18 year warranty is nice too. A little pdf you get at the end. It's easy to blow leaves off and any toys left overnight leave a little depression, but you take it or move the blades and it's back to normal. And the office staff, can't leave them out. Very courteous and resolved a couple things quickly. read more

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To be honest with covid it was difficult to organize some stuff but the General manager was extremely accommodating and understanding. The team worked quick and efficiently. The turf looks amazing and comes with a 18year warranty. I would recommend this company because the customer service and quality of product. My backyard is night and day thanks to this company. read more

Artificial Grass Guru - Finished product. - Artificial Turf Near Me

They did a great job, we could not be happier with how our backyard turned out. The staff is friendly and responsive and they are very meticulous with laying down the turf. read more

Artificial Grass Guru - Artificial Turf Near Me

Joey and Isaac were phenomenal. Extremely knowledgeable and helpful. They visited us on Sunday and by Tuesday the job was done. We had samples from several companies, so were able to directly compare the different products. The road base that they add, after compacting the ground, along with grass that is perforated on the underside allow for efficient drainage and quick drying after a hose down. (recent fires and ash fallout. ) This combination prevents odors hanging around. ( animals) A big negative for most artificial grasses I learned during my research Time will tell and I'll update if things change. This company manufacture their own grasses and create a product from vinyl rather than plastic so it is less heat retentive. Most importantly however, we now have a very clean and safe playground for our grandson. Highly recommended. Super nice. read more

Artificial Grass Guru - Before Artificialgrassguru.com - Artificial Turf Near Me

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After getting several quotes for artificial turf, we chose to go with Grass Guru and we are very satisfied! They were quick to schedule an installation date the crew was very professional and experienced. High quality work!! read more

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We used Artificial Grass Guru for turf installation. We had 1100 sqf or grass to replace. The salesman was great, but the installation is horrible and they refuse to do anything about it. Within two weeks, the grass that they ASSURED us would not be a problem, is popping through all over the lawn. Their very poor customer service is claiming we magically have weeds growing spontaneously through where there is no dirt, and no water. The installation was rushed and done poorly. I tried, to no avail, to explain that it was grass growing through all over the lawn, but they refuse to do anything about it. Buyer BEWARE! We spent thousands to replace our lawn and they did a horrible job and refuse to take any responsibility FOR THEIR POOR WORKMANSHIP AND OBVIOUS MISTAKE! read more

Artificial Grass Guru - Artificial Turf Near Me

They showed up on time. They were very organized from the drop off bin to then install to the cleanup. They are not the cheapest but they are quality and reliable. Yes, I would recommend, read more

Artificial Grass Guru - Artificial Turf Near Me

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Love our new artificial grass...Joey was great to work with. We can't wait for our next project. read more

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Here is the 2nd half of my initial review: They left the stabrlizer in the sun. After continually calling Jared and requesting that he come out and take a look at my concerns and him cancelling a few times (without notice) and telling me over the phone that basically in other words they"ve  lost money doing my job. Need I say that was a miatake he will never make again. He will  think before he speaks, as I gave him Customer Service 101 the extended version.... Two days later, I received a call from "The Owner" (Isaac), who was extremely apologetic and assured me "the project manager would be out that evening to do a walk through with me no exceptions And would be having a very serious/strong conversation regarding the events and conversations that took place because they were unacceptable, unprofessional,  blah, blah, blah blah, blah...." He said Jared would be sending photos, videos, etc. of the project, and we would go from there. Jared finally came back to my home on May 11th to do a walk through of the project ( I'm guessing you've figured out by now that my Moms party was cancelled).  Jared finally shows up and says he shares my concern; he said "How is this supposed to last 20 years looking like this..." He took pics and videos and left. I called the 12th (EOD) and everyday after and finally received a call back on 05/19/22 from Isaac apologizing profusely, making every effort to reassure me that they were going to do whatever it took to make things right to include removing the grass and reinstalling it if necessary, "not the way they do business and everything he viewed was not their quality of work."  thanked me for my patience and was very convincing as he gave me hope that all would be corrected and done as expected with a machine to level/grade and address all the issues. So, he sends Ruben back out with his team over a week later. My patience ran thin until it was no more. They showed without a machine to level/grade the ground as ' Isaac" said they would. Instead there was more pounding the ground with the steel tool on a stick. They went through front and back and gave all the lawns a pinched gatherd look all over (worse than the initial install) it was terrible.  I took more pictures and sent more videos to AGU And once again Isaac agreed that it's worse and once again promised and reassure me that he "will be sending his top person from the install department" and would be calling me back to inform of next steps; blah, blah, blah blah blah.  At this point I have no confidence in what hes saying or that he will call back as promise because already 3 times hes promised to call a certain date and time and did not. The "top installer"  showed up days later to my home, never make contact with me, didn't even attempt to call me and left. A week later tells me he is sending a new team and they were going to make everything right. Saturday late morning, One lone guy that did not speak English showed up and told me he "was only here to fix (again) the edges of the grass"  I learned that because he called his boss on the phone who spoke English. He knew nothing about the DG (Decomposed Granite) and my flagstone. I was upset, and AGU was unrespobsive. I told his boss that he needs to place my flagstone to put my yard back the way it was and do the DG  as Isaac had a darker DG Delivered and dropped in front of my home and said it will be installed and stabalized around the flagstone. (Oh, the company that dropped the DG damaged the asphalt on the street in front of my home, the city just repaved all the streets in my entire community last year, now I may eventually end up with a hole in front of my home. read more

Artificial Grass Guru provided a competitive bid, not the lowest and not the highest instead, however they were the most thorough and professional. We chose AGG and are glad we did. The staff spent the entire day at our home removing old grass, capping sprinklers, and prepping the surface. The crew was professional and thorough. Once the job was complete, they took pics and sent them to their office. The next day, we noticed a few ripples in a small section of the turf. I called and they scheduled an appointment to return. The returned one week later and ensured the turf was perfect! I highly recommend AGG to anyone interested in turf. Side note: We have two very active dogs-one small and one large who run on the turf every day. read more

Artificial Grass Guru - Before - Artificial Turf Near Me

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My front yard was almost completely dead and showed no sign=s of coming back to life. After deciding to go with artificial grass, I requested quotes from a few companies. Artificial Grass Guru was the most responsive and gave thorough details about the job. The communication, consultation, and completion of the yard were amazing. I absolutely love my new yard and highly recommend this company to anyone looking to upgrade their yard. read more

I highly recommend Artificial Grass Guru! My consultant, Kimberly, was extremely knowledgeable and helpful when it came to selecting the right turf for my front yard. The price was very reasonable when compared to the cost of rock landscaping or re-sodding the lawn (only to lose it again to drought). I chose the Ventura turf which looks real and feels great. The crew did a great job and completed the entire installation in just one day! Justin at the corporate office personally called me to make sure that all my expectations had been met and that I was completely satisfied with the work performed. I have received lots of compliments from my neighbors and my brother-in-law is going to use Artificial Grass Guru for his front lawn based on my experience. Thanks again, Kimberly and Justin! read more

Doryan and his team helped us with our messy small backyard that was overgrown and out of control. They replaced it with artificial grass that looks and feels great. His team took care to wear masks around our family and they were very thorough and took great care with the house and yard. Thank you! Now we can enjoy the backyard! read more

Artificial Grass Guru - Rest of the yard - Artificial Turf Near Me

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Joseph the project manager was very helpful along the way and the lawn turned out amazing.