I am so pissed about my most recent experience here that I would give this place 0 stars if I could. First let me say, I have gotten a good haircut here and there are some very good and nice stylists. My most recent experience here, however, was absolutely horrible. I was really dissatisfied with how my hair turned out and both the salon and stylist handled my dissatisfaction and complaints horribly.
I have long, dark, brown hair and went in asking for an ombre. I asked for the stylist to do the ombre without using bleach (something that I've had done before). I have virgin hair so this can be done, there is just a limit to how light the hair can get without the use of bleach. I knew this and said I wanted it to be a lighter brown, not super blonde, so as to be a more subtle ombre. I asked my colorist, Candace, if she thought that she could do this and she said yeah she thought she could do it, it would be lighter it just wouldn't be a really bright blonde color. She confirmed that she could create am ombre look without using bleach.
When the assistant washed my color out and started to dry it, I literally couldn't see a difference. There are certain small patches where it looks slightly highlighted but you basically cannot tell I got anything done to my hair. I wasn't expecting it to be a bright blonde color but I was expecting it to be visible..... like clearly visible. It doesn't look anything like an ombre which is what I had asked for. When Candace came over to look at it, she said "It looks sunkissed but unfortunately this is the problem with using permanent color instead of bleach," and that I'd have to use bleach to get it blonder.
I called today because I am really dissatisfied with my hair. I paid over $100 for my color and it looks like nothing at all was done to it. That, to me, is ridiculous and it is not at all what I asked for. The receptionist at the salon made an adjustment appointment for me when I explained my dissatisfaction and what I wanted, but I got a call back a few hours later from the manager of the salon telling me that Candace, my colorist, was refusing to do an adjustment because it was not a mistake on her part. She told her manager that she had said to me before coloring my hair that she could not achieve an ombre look without the use of bleach with is NOT TRUE. We agreed on a lighter brown color, that would have been visible, just not a super bright blonde color. She said that she could do what I wanted without bleach and it doesn't look like she did anything at all! Had she said to me "I don't think I can do an ombre on your hair without bleach" or "it will not be visible or change the color noticeably" before doing it, I would have let her use bleach for sure. When I told the manager (I wish I had gotten her name) that this is not what happened and how the conversation went down from my perspective, she just said that she believes and supports Candace- As if I'm making it up- and can't do anything for me about it.
As a customer, I feel like Candace should have heard that I was dissatisfied with my color and that I did not get what I wanted, and should have offered to fix it. The fact that she refused to do an "adjustment" and the salon refused to give me a refund, and they expect me to pay AGAIN for what I wanted in the first place is ridiculous. It is also ridiculous that Candace didn't call me herself to explain but had the salon call me for her. Worst customer service I have ever experienced. read more