Zero stars. I have had their furnace for 10 years and service has gotten worse. This was their last chance. They give a 4 hour window and can't even keep that. There are plenty of reputable HVAC companies that will service you better and quicker. Do not bother using ARS Rescue Rooter unless you have all day and no emergency. The Rescue Rooter section is just as bad. They refused to clean our drain because there was a bush beside it. read more

I can't get them to send me paperwork. Had a new water heater put in the 1st of August. I have made plenty of phone calls to customer service. I made one to CEO and hopefully he will call. I did get the e mail but I want paperwork. All I wanted was paperwork. I called the office in Plainfield. My heater was under warranty. They said it did not cover calcium buildup. What's a person supposed to do. read more

Spent 11k on a new hvac system 4 years ago from ARS. A part broke on the AC unit and even though I have a 10 year parts warranty they won't honor it. Called district manager Rick Watson and they screened my call every time. 4 attempts were made to talk to him about the warranty and he wouldn't talk to me or return my calls. They sent a another tech out and he found the broken part which cause a Freon leak. The tech quoted me 3200 to repair it and he acted like he was giving me a deal. I have since gotten it fixed by another hvac company and they charged 1200$. Bottom line: don't do business with these crooks. It's truly incredible they are still in business. read more

Called them for a pipe leak for the sump pump and they replaced valves for more them $500 and the problem continued , another company diagnosed it was a back pressure issue and the valves were fine and resolved it. Then I had signed their basic plumbing check and one tune up contract and paid them in advance and they would not honor it first then when they came out they billed me double the market value for the maintenance tune up and diagnosed problems which another more experienced company came and checked on. there was no problem it's a new system and it resets . ARS technician had no understanding about it. I will never use them again please be cautious with them . they make unnecessary diagnosis and give you an overinflated estimates. read more

Avoid doing business with these people. Terrible customer service. The first appointment they scheduled (Sunday), they were a no call, no show. When I called to inquire- I was met with inconsistent answers and sheer incompetence. Ultimately, I was rescheduled for the next day, Monday (which also happened to be Memorial Day) but I've had to chase them down yet again. Finally, 2.5 hours after the original 4 hour window I was given, I got a call from their technician telling me that I would now be charged "after hours" rates and not the rate I was quoted- despite all of this being their fault. Totally unethical bait and switch- avoid these crooks at all cost! read more

Service started off good, then came some issues. Had my main sewer line replaced in the fall. I had a concrete slab that they had to bust up to access the pipes. They had to jack hammer the basement floor. Was informed come spring they would bring out grass seed. April came around and brought some heavy rain. I come home to a flooded laundry room, which is where they had done the work at. I contacted ars. Was informed from them "none of the work we did would cause that". I had cracks under my washer and along the parameter of the walls. Water was seeping in. On top of that issue I had hairline cracks in the foundation walls. I had 3 different foundation repair companies come out and evaluate the issue. All 3 had similar questions. When was the main line put in... the fall. Did u have issues prior... no. Was told the disruption of the soil and the age of the house contributed to the issue at hand. I relayed the info to ars, and they more or less said I'm lying. The gravel they put in has receded and now there's a dip. I've contacted them a few times about this issue. The reply I get is "I'll contact my manager and get back with you". read more

Our HVAC was humming on Sunday June 16th and we had a guy come out and take a look he said it was the blower wheel and motor and had to have parts ordered and would be delivered Monday morning... Monday comes it's like 2pm I call them and they said they couldn't get out there til Tuesday the guy was here two hours putting the part in and asked me when he seen me if it was actually broke bc it sounds like it's running (what the what???) I said Um yeah it's not I have it set on 62 and it's on 74... he "fixed" it. We give it like 30 hours for temp to drop bc it is insanely hot outside and I figured that could affect it as well... I call them Wednesday around 3pm I said yeah the repair they did isn't working our house isn't cooling down any... they said we can send someone out Thursday... here it is... Thursday and he took the door off the top and it's completely frozen with 3inchs of ice!!! So he coming back tomorrow once it's dethawed but still may not get repaired tomorrow if they have to order a part again I told him I need this fixed ASAP bc I have 2 special needs infants up stairs that have been insanely hot and fussy! It's been almost a week with no air! Never using these guys again! read more

Very very unprofessional. I booked an appointment for 5pm, for a clogged toilet. Water was shut off so I had no shower or toilets. I expressed that I needed this done urgently and they said no problem, technician will be there at 5. 6pm rolls around, no show no call. 7pm still no show no call. So I call back for the 4th time and expressed how unhappy I was with their service. They got me in touch with the technician at 7.30pm, who said he wouldn't be there until 9.30pm. I was disgusted at how unprofessional they were. If they weren't going to make it until 9.30 at night I would have kept looking for another plumber. read more

On December 10th I had an appointment from 1 :00 to 5:00 for a main line drain cleaning . In the afternoon I was told that it would be after 6:00 so I rescheduled for the 17th the next Saturday again from 1:00 to 5:00 and at 6:30 I get a call schedule interview that the plumber has one more call before me so I'm guessing it would have been somewhere around 8:00 before he could get here. Obviously they are incapable of scheduling or they are so short-staffed that they're unable to do their job I don't know which but anyway you look at it I'm going to have to get a plumber I can depend on to fix my problem . read more

My thermostat had gone out and the furnace wasn't working, and I called ARS to come out. The technician inspected the thermostat and advised the only way to repair it at the moment was to install a Nest Pro thermostat, and the cost would be $800 installed. I declined and paid the $90 service visit fee. Out of desperation, I opened the thermostat, poked the wires, saw one was loose, tightened the screw, and the HVAC system started working again. read more

We recently had a plumbing emergency. (Clogged pipe, which started backing sewage up into our bathrooms) Needless to say we started dialing all plumbers to see who could get over to our house the quickest. ARS was the first to arrive and had our pipes unclogged in 1.5 hours. Anthony, the plumber, was super nice and explained everything while he was working. We didn't even know they had a special promotion going on, so we were so relieved when it only cost $89 AND it included having someone come with a camera to show you what's really causing your plumbing issues. We are so grateful for Anthony's quick response, professionalism, and knowledge! I hope all ARS employees are like Anthony because we will be using again if the need arises! read more

For the last 30 yrs my family has used ARS in indpls we has water heater installed we have sink repairs done we had furnace clearing yearly they have put in a new furnace 10years ago we have called in middle of the night we talking 2am and they have came within 2 hrs ladies if you need a good company that is honest. and helpful ever time that have come to work n the house that explained to my parent what were going to do and cost. Parent was old-fashion always the guys did a good job and show her great respect which shows that they cared they are 24 hour service thank you ARS for the service read more

Left you a voice mail yesterday. Still no response. I can't give a negative rating, but are you even trying?

I called ars a year ago for a leak in my garage after I had my air unit replaced. The tech was friendly came out and told me that I needed to change my filter. My filter was about 2 months old. He left it at that. By then it was getting cool and I didn't use it any more. This year had my hvac unit replaced by another company because the ars tech they sent wasn't trustworthy. Anyway, the new company found that a part inside the unit was not put in correctly and that is what was causing the leak not my filter. read more

I'm sorry to say we didn't have a great experience with this company recently. I called on a Friday evening for a gas water heater repair - there were warning lights on water heater and it hadn't been working all day. I had read the mostly positive reviews and found a coupon online for a free service call ($89) with repair. They offered to come out that night, but wouldn't honor the coupon since it was considered after hours. I asked if they could come first thing Saturday morning and honor the coupon and they said they could. So - ease of scheduling was good. The repairman was out before 9 am Saturday morning. He looked at the heater, checked some stuff in his book, and said the igniter assembly was probably broken, which was a common problem with that brand of water heater. He said we could google the brand and read all about it. He said it was going to be an expensive repair - at least $1000 - or we might prefer to opt for a new heater altogether. He didn't have the parts in stock, and couldn't check until Monday whether the parts were under warranty, in which case we'd only pay about $500+. Meanwhile, my mom, who happened to be visiting, took his advice and started googling. While the repairman was looking up costs, she found a YouTube video that described the exact problem we've been having - the flame tries to ignite, the fan goes on, and it doesn't stay lit. It cycles about 3 times then turns off for an hour. The video repairman showed that this is usually caused by a dirty, corroded igniter. The video showed how to remove the igniter assembly and clean it with steel wool. After the repairman left, my Dad and I were able to follow the video and do just that. It's been 5 days now and the water heater has been working perfectly ever since. I would have been perfectly happy to pay the repairman a couple hundred bucks to do what we did. However, he didn't even look at the assembly. He also gave us a written estimate of $1900 for a new water heater with installation. According to the web and everyone I've talked to, a new mid-range water heater with installation should only be about $800. When he called back on Monday to tell us our parts were indeed under warranty he didn't sound at all surprised to hear that we had fixed the problem ourselves. I think he knew by then that he had overshot his target. We did end up paying the $89 since we didn't make a repair - fine. Luckily we now know the parts are under warranty - if they break permanently I'll call a different company. read more

So businesses, like ARS/Rescue Rooter, read Yelp reviews and take them seriously which is how we received an email from them stating we should have informed them of our dissatisfaction than they finding out about it online. Fair enough. Duly noted. They wanted a chance to remedy the problems ASAP, and true to their word, they quickly sent two guys to our house to review all the problems we had. The project manager apologized for the mess created for lack of tarps and the sloppy job done by the previous serviceman who has since been terminated for having done same to other homeowners. The two servicemen who came out to review our problems were very nice and thorough, listened to our concerns, tried some cheaper alternatives to fix the problem but agreed with us on the solution which was to install dampers in the vents to regulate and quiet down the airflow. They installed the dampers for no extra charge, and no charge for the travel and labor to do so. They were very neat and tidy, and we couldn't even tell someone had been in our house doing work when we came home. It's always a relief and convenient to have a trusted company perform work in our home without us having to be present, especially for those of us who work all day. To compensate us for the previous drywall mess, they fabricated a custom, metal cover for our insulated vent tunnel free of charge. I can now say I highly recommend ARS/Rescue Rooter to perform service work on my home because I can count on them to care about my Yelp review and remedy any problems I have at lightning speed to my utmost satisfaction. They are also a stand-up company in that they were quick to apologize and accept responsibility for their employee without making any excuses. With more free work and free material from them, I don't think I could have done better price-wise, if I bought and installed the furnace, ducts and vents myself. read more

This company could have done a decent professional job but did not come close. I disliked the way the installers executed a quick job with my new duct system and my new furnace. They failed to check all connections and failed to insure the duct insulation was professionally secured to the base. They also failed to place back all of my insulation back in its place or even have the decency to cover the newly installed duck well bases with the already in place insulation. Terminex put 14 inches of pest treated non-fiberglass insulation and it manage to maintain its level for two years. So needless to say they never came back after numerous visits and inspects to rectify the poor service. My wife and I wished we would have never done the job. Fifteen thousand dollars later I still have holes on my floors and insulation missing from my crawl space - not to mention bald or close to bare attic spots without insulation. Being a retired servicemember such work could be very lucrative for some local merchants...they just lack total professionalism in achieving such a goal. read more

Called this Company out to do a maintenance drain cleaning and root scraping, same thing we have done every spring for 12 years. We tried this company who sent out an inexperienced technician out, Kuran, who then proceeded to punch a hole in our outside drain access the size of a man's fist. It was not there as we were the ones who opened the drain first. Called the company immediately who turned it over to their "Senior Service" plumber Bobby, who told us they would only fix it if we used their services to fix the entire length of the line, but give us $1200 off the $7700 they quoted to fix the whole line. Since we didn't want the whole line replaced they are refusing to fix it. A "Pre-exsisting Condition" contract was signed, naively, thinking "Pre" meant conditions that were there before (Pre) they got there. Customer Service said well "that's actually used for problems we might cause after the inspection". Long story short, they are not customer service driven, they are money driven, they left a giant hole in my pipe that's quoted $2475 to fix (by another plumber). read more

I called on Tuesday for a heavily leaking kitchen sink and was scheduled a Wednesday afternoon window between 12 to 4. I hired someone to be at the house since I work.I received a phone call at !:45 canceling the call stating they were too busy.The first available next possible time was a week later I. am 60 years old and have had decades of experience with home repairs, This was the absolute worst. There stance was cold , hard with no concern about canceling. This is my first Yelp review because I felt that during these times we can support the good hard working companies and avoid such a miserable experience. read more

I called ARS late one evening and Rick was available early the next morning to assist me with my leaking faucet. He noticed that the knobs for shutting off the water to all three of my bathroom sinks were so tight that I would not be able to shut off the water supply to them if the leaking were more serious. My bathroom sinks are over 25 years old so I agreed to have this done also. He spent several hours repairing them for me in addition to replacing the old faucet and repairing the leak. He worked very quietly being careful not to leave a mess behind. He explained what he was doing and he did a walk through of his work afterwards. I cannot comment accurately on the cost for the repairs. He did show me the anticipated cost sheet so I knew ahead of time what the fees would be. It was quite expensive--over $1000 ( but I am pretty sure plumbers are not cheap anyway!!)...I was not able to "compare shop" since I made the decision while he was here. I have seen comments that others have said ARS services were higher than most other plumbers in the area but I made the decision on the spot since I live alone and I need the peace of mind to have my plumbing in good working order with winter weather coming on. The work was done efficiently. My sink no longer leaks and now the knobs turn very easily. I have no complaints at all about the work Rick did but the fees were most probably higher than if another plumbing company had done the work. read more

Very unprofessional. Gave the time frame of 3pm-6pm. 5pm they said 15 minutes. At 6 still no show...they stopped answering phone calls and finally at 7 they told me it would be another few hours. read more

Today Miles Lowery, an ARS representative, serviced my AC. He did a fantastic job cleaning the unit, checking it's operation and levels, changed the batteries in my thermostat and changed the filter in my furnace. He took an hour to do this and also gave me suggestions to keep my unit running efficiently. I was very pleased and will call ARS again when it's time for a furnace service. Judy V read more

Very upset with your company. Your serviceman showed up and said he can't snake through a toilet hole with no toilet in a house with a basement and no exterior clean out. He said we would be hard pressed to find someone who would do it. Only problem is we have lived in our home 12 years and have had to call numerous companies several times to snake the roots out of our drain and each time they did it through the toilet hole with the toilet removed. So it would have been nice for someone on the phone to have told us that the day before instead of tying up our entire morning. So we didn't get same-day service let alone any service at all. read more

We had a new sewer put in in feb, I felt the yard was tore up more than necessary, we had the no trench procedure done so as to help preserve the yard, but the crew only bought one cage which required the back and forth many times. I called the office and explained my concerns and they advised they would send someone out to look at it, still waiting, as of apr, read more

Gave two stars because they were fast in responding to my call, however it seemed like the plumber was trying to fix things that did not need fixed. Also was told by the dispatcher that there would be no fee for the service call itself, when there was really an $89 fee. Quoted me $900 for a repair. Called a different plumber and he was able to make the same repair for less than $200. UPDATE: The repair from the other plumber ended up only costing $70. read more

I've had some very unpleasant experiences with the company. We have had to schedule with them several times just to get one simple thing done. This past spring we wanted them to come clean out our air conditioner; however, it was too cold to do it then. Yet, they came and just looked at our furnace (which we didn't want anything done with) and they charged us $150. (Make sure you don't let them near anything you don't want or need fixed!) We were still charged for the air conditioner cleaning. So, we planned to have that done today. However, early in the morning they wanted to cancel me because of a thunderstorm. At 9:30, it was sunny and fine outside. After scheduling a week in advance, I don't have time to reschedule again. As a result, we've had a very frustrating experience with this company. read more

Called in the early morning and they said someone would be there between 12 and 4pm. Someone came two hours after the window! Didn't have any parts with him. Started quoting me crazy numbers for cleaning out the sump pump and for a new sump pump which would have been $1300. Ended up going with a more professional and honest plumbing company whose fees were half of those of ARS! read more

We had a broken thermostat and needed maintenance as soon as possible. Everyone was extremely courteous over the phone. Jeff was so helpful, professional, and nice. He diagnosed the problem quickly and had an immediate solution. After replacing the thermostat, he took the time to teach me about the new one. He also stayed to ensure that it was definitely working before he left. This company will definitely be my go-to for maintenance from now on! read more

I was referred to this company by Utility shield. They were very helpful and arrived promptly the next day just 30 minutes after the start of their 4 hour arrival window. My water heater had stopped working and was beginning to leak on the floor a little. The plumbers name was Chris Davis and he was very helpful and he even waited patiently while I put our 2 big dogs away. He said because of the age of the unit that it was not worth repairing. I expected that would be the case. Utility shield refused to cover anything because they are scamming jerks. Chris was very sympathetic and quoted me the cost of replacement which was a little high but quite normal for a top grade plumbing contractor. I told him thank you and even though I still do not have hot water, I would recommend this company. Their people are courteous and polite. read more

Tom B. came out to show us how to work our thermostat. He was on time and very friendly. He found the literature for our thermostat and quickly reprogrammed it for us. It was great to have someone help us out so quickly and efficiently! Thanks, Tom! read more

After another plumber never called or showed up, Reave was able to come by and fix the problem in no time at all. He was very professional and provided lots of value-added information. Zero complaints with Reave or his service. read more

A couple of months ago our water heater started leaking, and we called ARS/Rescue Rooter for service. They were here quickly, and our technicians, Manuel F. and Joe P., were fast, efficient, and friendly in getting our water heater replaced, including adding a pressure reducing valve. Manuel, in particular, was very good at making sure we knew what our options were, and what was entailed in the job. read more

We have been a loyal customer with ARS for years for personal and business needs. We have purchased several new hvac units in last 10 years with them that had good warranties. However, last month a repair man came in on a 6 year old air condition. It was lacking freeon and he offered to check for leak, we opted to add it since perhaps it was a slow leak and then next time we can get someone out to check. This man came back into our home in a matter of 10 minutes or so and wanted payment of over $1300.00 for 7lbs of freeon. People you can buy 25lbs on the internet for $150.00. Beware, this repair man cost ARS our loyalty and business. Although our unit has a 10 year warranty on parts and labor we opted to have another company come in. Cost for installing new coil, a little over $1300.00. SOMETHING WRONG HERE. read more

Sam came to our house this am. He arrived at the promised time, was efficient, courteous, and very knowledgeable. He is ordering a part and said he would return within a few days to repair it. It was a very positive experience overall and I would certainly recommend this company read more

ARS/Home Depot - Left us in the cold..... Outside salesman Jay came to our home and gave us estimate on a new gas furnace, we had a better estimate from another company, but Jay and an inside salesman Chris called us everyday for a two weeks wanting our business. Said they'd like to put a sign in our yard. Finally we agreed on a price, set up an appointment, took a day off work, to have the new furnace installed when the installers got to our home they did not have everything they needed to run some additional ductwork. After the installers left we received a phone call from Chris claiming the install manager (no name given) had canceled the job essentially refusing to do the installation. read more

I tried to fix the toilet myself, and Sam said I probably could have done it if I'd had the right tools! Lucky for me, Sam saved the day, and also took a look at the rest of my plumbing to answer some questions I had. So pleased at the quick response and friendly professional. I will never call anyone but ARS in the future. read more

I had a service call to check for gas leaks and David White came out. He was thorough and found 4 small leaks and got them repaired properly.He also did a flush of my water heater and checked all the pipe/plumbing in the house. He was very personable and professional and did a great job with my questions. I was very pleased with the service. It appears this site only lets me do one review...as it replaces rather than adds an additional review...so I will include both here. Sam Evens aslo came to my house for an HVAC System clean and check. He did a great job checking out the furnace, replaced the filter, cleaned the humidifier and checked out the heat pump. He answered my questions and updated the information kept with the unit. He was very pleasant and professional. I was very please with the service. read more

I called ARS late in the morning. I was told a plumber would be here between 2-6. Richard C showed up around 4:15 and quickly cleared the drain. I had a coupon I printed online. There were no questions or other problems. I am very satisfied with this transaction. read more

I had an emergency plumbing problem and these guys were great!! They cam out within three hours of my call, fixed the problem, and cleaned up. They were polite and friendly and put me right as ease. And reasonable rates too. I couldn't ask for more. Thanks guys !! read more

Sam was such a great plumber! We had to have our water heater replaced and everything was handled very professionally and courteously. Great service! Expensive, but I am very pleased. read more