Overall good experience we had with Technician Jonah Crawford from Bassett Services…read more He was knowledgeable and explained What he was doing to maintain the furnace in good working condition. He also cleaned up after the job and respected our clean home by wearing the shoe covers. Herb and Fran

Since my last review, this company has been unresponsive and difficult to reach as they send me,…read more"no reply" emails. Therefore, I can't communicate with them. However, I signed up for their maintenance service and they have no problem billing me and texting me for that! I'm discontinuing their service as they haven't answered my questions since May.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

My A/C stopped working, the fan outside wasn't turning, and nothing was cooling inside. I sent a…read morerequest and they came out same day, in the time frame they gave me, and figured out what was wrong. Explained what needed to be done, gave me an estimate to make sure I was okay with it, and got my house starting to cool within the hour! Rob was so knowledgeable and kind, too!

Prompt response to my requests for service; trained professionals always sent to my home; friendly…read moreand courteous inside my home and property. I plan to utilize their services again. A bit pricey, but quality work is important to me.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

Great company. Had them come out a couple of weeks ago when my heat went out they showed up within…read morethe hour. The tech was very helpful and explained everything that he did in detail. He came back quickly when he had the parts and got my furnace running. I was very happy with the service and definitely telling my friends and family. I plan to be a customer of them for a very long time.

From the owner: We offer 24 hour service on all Heating and Air Conditioning systems . We are a residential and…read morecommercial contractor . We don’t charge overtime .

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

Wonderful! Professional, quick and reasonably priced. They came out and gave me a free estimate on…read morea water heater replacement. I called them about two weeks later to schedule the actual installation and they were able to come out that very day. I dealt with two different employees (Dwayne and Josh) who were both extremely polite and helpful. Josh did the actual installation and went above and beyond to make sure everything was set up correctly. I would have paid more for the service considering everything he did, but he charged me exactly what Dwayne quoted, which surprised me. Very happy and we'll be repeat customers should we have any more plumbing needs in the future.

The service and service personnel were top notch, experienced, and gave us a great price, very…read moresatisfied, and don't have to worry about my basement for a long time!

Not sure why there is only 1 review. Jose has been great, responsive and just a genuine person. The…read moretask I needed was simple so I can't comment on their performance on difficult tasks. While all the other companies tried to charge me more money knowing the task is simple, I think Jose has been genuine bought his own parts and got it done. I am definitely going to hire him for more tasks and will refer him to my neighbors and friends

From the owner: Family Owned, Certified HVAC professional with over 18 years of experience. Residential &…read morecommercial services in repairs, installs,maintenance and more. We provide high-quality, reliable service. We're always on time for appointments, We do our work quickly and efficiently AND leave your home & business clean and tidy. You can always expect honest estimates without trying to upsell you on unnecessary services. We are customer-oriented and go the extra mile to make sure our customers are satisfied with our services