Pete Sylvester Integral Construction Superintended We recently completed construction a new branch for Horizon Bank. We would not have been able to complete that project without the efforts of All Pro Heating and Cooling. It is not enough to say just that, however. An understanding of the situation we were in when we contracted with All Pro is needed. We had originally contracted with for the entirety of the project went out of business shortly after completing the rough sheet metal work, they had wired in the variable dampers and pulled the line sets. Most of that work was done well, with some minor issues related to the line sets. The remaining hardware: furnaces, condensers, split units, and control system we on order to now out of business HVAC contractor. Some of the materials ordered had been delivered, some had not. Most components had been ordered some had not. The control wiring was not labeled and some of the control wiring was wired incorrectly. So as you can see my project was in a bad state, making matters worse there was no one at the original company to speak with about any of this. All Pro Heating and Cool stepped in a took over the project successfully identifying the shortcomings, either re-ordering or working through the various supply houses to find and complete the materials list and testing all aspects of the work performed by the previous subcontractor. This was no small feat and would have been expected of any replacement contractor. However, Dave and his team did this well and communicated with us regarding schedule, material tracking and performed all inspections as needed without complaint or extra charges, blamed on not understanding the scope of work. Should I ever need HVAC or plumbing subcontractors in the Indianapolis area again the first company I will be calling is All Pro Heating and Cooling. They can and will meet or exceed your expectations as they did mine. Thank you Dave see you on the next one. read more

My garbage disposal started leaking the day before Thanksgiving and I immediately started to panic. I was positive I'd have at least 48 hrs wait before a plumber would be a available - but AllPro delivered! Jonathon came out the same day, fixed the leak, cleared my slow moving drain and was in and out in less than an hour! He was also professional, polite and 100% cleaned up the work area. I'd be happy to work with AllPro again. And thanks again, Jonathon! read more

Working with Jody Whyde has been a pleasure. Communication and customer service skills are excellent. It was easy to get vendor setup for All pro with our property. They have been excellent at responding to our needs in a timely fashion. Staff at Cambrige Square Apartments. read more

So glad to have met Jason and Nel. We recently moved into a rental home and have experienced a flood and water leak thus far. All Pro were the servicing company the property management company sent out both times. Jason and Nel were really professional and thorough. Both work orders were resolved in a timely manner. I recommend All pro for your heating and plumbing needs, very nice people. read more

My AC kicked the bucket after 25+ years. Called All Pro to have it replaced, and I'm glad I did! They were super friendly and you can tell they really love what they do. Found out they also do plumbing, so I'm having them come back out to replace the piping in our house. Very nice people. Highly recommend! read more

In the course of a year I had a heating issue and then an yesterday an AIr conditioning issue. Both times I called All pro Indy. Call All pro showed up both times Quickly and fixed my issues at a great rate. Today they arrived with a mask and replaced my capacitor to get the house cool again. I cannot thank this team enough for their professionalism and care. read more

Worst company EVER. Been waiting over 3 weeks for them to repair my AC (through Home Shield warranty). The technician never showed up or even called for my appointment. When I talked to Sarah, she couldn't even track the technician down. Hands down the most unprofessional company I've EVER dealt with for a home repair. Please take note of all the other recent 1 star reviews. This company has totally given up on trying to provide good service. I'm reaching out to the supervisor of my home warranty company to make sure they don't put any more of their customers through the terrible service we've received. I'm honestly surprised this company is still in business. I will be leaving this same review for them on Angie's List as well. BEWARE! read more

SO glad I called them! I had estimates from several other local companies.. Sny and McG... and they were 5k, 6k, and 7k. I just wanted to add a heat pump, but I was being estimated the whole cart and horse. Thankfully Cliff recognized systems that weren't that old and didn't need to be replaced- he listened to me and didn't try to upsell or scam. He saved me three thousand dollars and I am so happy right now sitting in my warm house I cannot thank you enough. read more

I have used them for my annual clean and checks of my furnace and air conditioner. They have been professional, knowledgeable and timely. I would certainly call them if I had the unfortunate experience of needing service. With them checking it each year, I can go into heating and cooling season confident of my systems. read more

This is a wonderful local small company they treat you like family they always will and deal and they encourage you to go get a quote somewhere else first because then normally they can usually beat that quote by 50% read more

They do not stand by their work. Prior to purchasing a house they came out and verified that the A/C system did not have any leaks after it had been recharged. 2 month later it had to be recharged with 3lbs of Freon and they will not take any responsibility for falsely indicating the system was not leaking. Their answering service does not return calls and I have had nothing but a bad experience with them. read more

I have a home warranty policy with American Home Shield, of which I contacted on April 26, 2017 about my AC unit not working properly. The warranty contracted with All Pro to diagnose & repair my unit. My first complaint is that it took 2 days before they even contacted me in reference to the repair & typically I get a call the same day from other contracted repair companies. I finally received a call from their scheduler on April 28th late afternoon & scheduled appointment for May 3, 2017 between 9-11am. The techs arrived just before 11:00 a.m. and I showed them where everything was located. The guys seemed fairly nice, and they began to work to diagnose my issue. After about 30 minutes or so I hadn't heard anything from the guys as they continued to work, thought it was a little strange but thought nothing of it as I just assumed it was taking a little longer to diagnose my issue. I have a heat pump so, they had to be out at my compressor as well as inside at the furnace. After about 45 minutes to an hour they then both came back inside from the compressor & one asked me if I was told about the ridiculously small amount the home warranty covered on refrigerant. I acknowledged receiving an email from the home warranty company in reference, then asked, "why, did I need refrigerant?" at which time I was told, "yes, we needed to use 2 pounds to perform a leak check & then another 8 pounds to fill your unit for a total of 10 pounds". The warranty company only covers $10 per pound & the cost of the R22 that I needed was $85 per pound (they used 10 pounds $750). I was never told about the diagnosis or given the opportunity to even approve the repair. I was advised of diagnosis, repair, & presented with a bill all at the same time. The techs then proceeded to tell me that my unit had a leak in it, & that they had repaired the leak already and that ALL of my refrigerant had leaked out, so they had to fill it from empty. This is where another issue comes in. (I've contacted other HVAC companies for factual information on how my unit works) If you are familiar with a Heat Pump system it requires refrigerant at ALL times of year to function properly, for heating & cooling. When I made my original call about the AC not working it was warm. However, when ALL Pro came for my repair the Indiana weather had changed once again and we were back in "heat" weather, so my heat was back in use. On the morning of the service call I turned my heat off approximately 30 minutes before their arrival so the unit would not be hot when they arrived (so my heat was working just fine, not emergency heat either... Regular heat, meaning I had refrigerant prior to their arrival because the heat was working). So how could my unit have been "empty" as they stated? Then I was also informed by another HVAC company, that if my unit was empty, the company should have used a gas called nitrous to perform the leak check, but ALL pro stated they used 2 pounds of the very expensive R22 for the leak check. Why waste $170 of refrigerant for a leak test especially if the unit was empty? Again, I was informed that also since the unit was completely empty (according to ALL PRO), there were less expensive R22 alternatives that could have been used to fill it. I was never given any options at all. NOT EVEN THE OPTION TO APPROVE THE REPAIR PRIOR TO IT BEING COMPLETED. After contacting the warranty company about the horrendous bill, I was advised I was responsible for paying ALL PRO anything that wasn't covered under the warranty. They advised me to call the company directly after I mentioned how I was never given the opportunity to approve the repair & just presented with a bill. After calling All Pro I spoke with their scheduler I believe her name was Sarah, I explained to her the situation, she apologized seemed very sincere & told me that her technicians DID NOT follow protocol & were supposed to call in the diagnosis, find out what's covered, then they would contact me to see how I wanted to proceed with the repair. So she offered to contact the owner & explain the problem. After several minutes on hold she advised that she had talked to the female owner & the owner wanted to conduct an investigation & would call me back in a couple days to be fair. This happened on May 5, 2017. After I hadn't heard anything I called the company on May 10, 2017. There was no answer & I had to leave a voicemail & I did asking for an update & call back in reference to my issue. After a few days of no call back, I contacted my attorney making him aware of the situation & requesting advice. I made another phone call to them on May 17, 2017 as I had not heard anything back & left another similar voicemail. My attorney then contacted them on Thursday May 18, 2017 & they advised they had planned to call me back that day. I did get a call from the female owner later that afternoon where she apologized & asked me what I wanted. But, now I don't trust them anymore. read more