Solid, friendly, professional service. Be it the representatives that answer the phones (detailed and informative) or the towing staff, all were great. Aaron in particular was helpful to provide assistance with someone's car who was towed there and gave her a helpful lift just a block away to a nearby Auto body shop. read more

Dear Arrowhead and anyone needing a GOOD towing company- Every person I've talked to here is friendly and helpful and amazingly polite - The dispatch to the tow truck operators! It has been a real pleasure working with such an amazing staff of people. Thanks for all your help and the ease with which you arrange service. It's so refreshing to work with such a great group of people who care about the service they provide. read more

They drive reckless on the freeway. I would never put my trust in them when it came to transporting my vehicle. One of the drivers almost ran me off the road and honked at me like I was in the wrong. I was extremely baffled. I do not recommend anyone use their service. They are too careless and unconscious of their surroundings. read more

I can't begin to say how pleased I am with Arrowhead Towing's Customer Service. My installer's van was in a fender bender in Monday's rainstorm and after two failed attempts to use AAA, my installer asked me if I knew of any other towing companies. I've never had to use Arrowhead previously to this, but knew of them through a friend of mine, so I gave them a call telling them of my installer's situation. The driver arrived within the time we were told and rather than just loading and towing the van to my installer's house for them to figure out what to do with a in-op van, pulled the fender & bumper out from the tire then replaced the flat tire so that my installer could get safely home. This creative thinking "outside the box" is something you just don't see very often these days and was greatly appreciated by my installer who has been experiencing some recent health issues. In addition to fixing our installer's van their charges actually came in less than what I was quoted, and was such a pleasant surprise. Its' reassuring in these times that there are still good companies out there who care about what they do and help those in needs. Big thanks to Perry Shusta and his entire crew! read more

I'm generally not a fan of tow companies as they usually aren't doing me any favors, and they tend to be expensive, but Arrowhead is an exception to the rule. When my motorcycle took a nail to the tire and I was stranded in warm and cuddly ghetto of Antioch, Arrowhead took great care of me. They were fast, fairly priced, and concerned about me. I called my insurance agent who let me know that I actually didn't have tow coverage on my bike, but suggested I call Arrowhead because they're the best around, and as far as I'm concerned, he's right. Arrowhead is a rock solid tow company! Plus, in the middle of rush hour traffic they were able to get to me, get my motorcycle up and strapped to their truck, and over to Contra Costa Powersports before they closed so I could have it fixed ASAP! It was great. Thanks Arrowhead! read more

I really wish I could say more, but due to my personal ties to the company it wouldn't be fair, but I will say they are on my EXTREMELY short list of tow companies in the area I would let touch my vehicle. and this was the case even before my personal ties came about. read more

Had my car picked up and taken to a shop by Arrowhead earlier today. The one star is literally only because my car got where it was supposed to. The guy they sent to pick it up was incredibly rude and unprofessional despite telling us several times to "stop freaking out" because "I'm a professional". The first time we "freaked out" was because he backed down the hill to where our car was and pushed his lift under our back tires, pushing the car forward despite us telling him that the front wheel was off and the car was up on a jack. After telling us it was fine, he then put his truck in park and let off the break, letting his truck roll back a bit and pushing the car even further. When we "freaked out" again, he told us "It's a truck, it's gonna roll back!" Now, I'm aware that trucks roll downhill when you park them and let off the break since I frequently tow a boat trailer. However, knowing this, I always stop my truck a few inches short of where I need it to be so that, when it does inevitably roll back a bit, I've compensated for it. You'd think a "professional" would know to do the same. At this point, he gets out of the truck, points to the jack whick is holding up the car, now tipped onto only 2 of its 4 wheels, and says "See? It's fine". If this hadn't been a proper mechanic's jack, but one of those little jacks they give you with your car's spare tire, it would have fallen off the jack and hit the ground for sure. In order to get the car turned around, he decides he's going to put the wheel back on our car and put the front wheels on a dolly. However, he tries for about 10 second to put the wheel on and says that the reason our car broke down is probably because this isn't the right wheel for the car because he can't get it to seat right. This is the wheel that came off the car, that it's driven over 300k miles on, and that Wheel Works was able to seat properly in that spot just fine when they rotated my tires 2 weeks ago. So he ends up putting it on the dolly with the wheel on sitting crooked on the bolts and only one nut screwed halfway in place. So he finally gets the car hooked up and is getting ready to leave when he takes the brick that we'd had behind the rear tire and tosses it about 5ft downhill ONTO OUR JACK which is still pretty new and nice looking since my husband takes care of his tools. He says nothing about this until ask literally asked "Are you kidding me?" at which point he says "It's a jack, it's meant to get all dirty and dinged up anyway". Had the guy literally just said "I'm sorry" instead of making excuses for his behavior it would have been no big deal but when I got upset, he literally argued with me about why I shouldn't care! When he couldn't get me to agree that it was no big deal that he'd thrown a brick at something of ours (doesn't matter what it was, don't throw bricks at other peoples belongings!) he started telling me that he didn't even have to work today because it's his birthday so he shouldn't have to put up with me being rude to him. I don't know why he thinks it being his birthday means he doesn't have to be professional at work, but I've worked plenty of my own birthdays and was still expected to perform my duties the same as any other day I'm being paid to do so. And if he didn't want to work on his birthday (and according to him, didn't HAVE TO work on his birthday) then why is he? He then threatened to just leave our car there and said he was calling his manager to tell him he's not towing our car. When I didn't apologize, he then stood there with his phone in hand telling me about how it's his birthday and he's gonna call his manager and leave our car where it is until I told him "Either call your manager and unhook our car or tow the car to where it's going, I don't care which" and walked away from him. When he realized he wasn't going to get me to apologize to him, he just got in his truck and ended up towing the car away. If this was someone I'd called and was paying for myself, I would have told him to leave my car alone and called someone else as soon as he almost knocked my car off the jack. Unfortunately, the company fixing my car is the one that called/hired them and I didn't want to have to wait until Tuesday for them to get another truck out to pick up my car. read more

Arrowhead Tow was amazing! I called in and spoke to Sandra and in less than an hour from calling them they had picked up my mom and brought her home. Fast service for a great price! And they were very friendly :) Thank you Sandra and Arrowhead! read more

Utilizing Arrowhead Towing is probably the best decision you can make. Whether your vehicle broke down and you need help or if you are a property manager looking for a company to help get your community's parking situation back on track. From the Perry, who is the owner, down to the staff, all of Arrowhead's personnel displays the highest level of professionalism. They have some of the most experienced drivers who also display pride in their appearance. Personally Billy and Austin are my favorite drivers as they are very quick and will ensure that your vehicle is taken care of. read more

Arrowhead came through for me again. Even though the driver ran a little late, he got me to the dealership before my appointment started. When I called beforehand to confirm the tow appointment, the dispatcher apologized for not beating me to the update. SO MANY STARS for Arrowhead. SO MANY. Great service, hard to find folks like this. I don't want to need another tow truck, but when it happens, I will happily call Arrowhead. read more

Super service from the dispatcher to the driver. Car was picked up on schedule and delivered safely to destination. Everyone was polite and professional. Highly recommended. read more

This business recently came to the rescue of a senior citizen with health and financial challenges. Every person I spoke to from the two females (I am sorry but I forgot your names) who answered the phone to Tom, the tow truck driver and finally Perry, the owner handled the request efficiently, with patience and professionalism. This is a business with integrity. It is rare to experience a company that puts human kindness and consideration ahead of their own pocket. You represent your business and Antioch very well- A big Thank You for helping our community. read more

If you're a AAA member they come and help you I never had a problem with them I'm a AAA member they come in I'll lock the door if you guys recharge your battery whatever your company. read more

Unfortunately this company totally misrepresented the service they could provide us. We were broke down near Vallejo and they said they would be there in 45 minutes. An hour later they called saying they were coming from Concord and they would be billing us for the total distance to and from. Unfortunately this was unacceptable and I would not recommend them. read more

I used arrowhead towing for tow in the middle of the night and they were fast and hassle free about their service. From the initial call to the driver, William. The driver made everything easy and was in joyous spirit. Would recommend their business 10/10! read more

Very upset with this company. We received a lien sale notice on the 15th of January even though we picked up the vehicle on the 2nd. Our truck was stolen and found and the police had it towed by this company. Since we picked up the vehicle we obviously paid the fees. I believe they are committing some type of fraud. We have to file paperwork within 10 days with the dmv to stop it. They don't even have the truck. Idk if this is a regular practice they do, but if so, some attorney should take up a class action lawsuit against them. read more

Big shout out to Josh ! Was a big help!! Very nice guy, came in 10minutes. Good customer service as well.

Extremely unprofessional, had my son fearing for his life. Was given a quote of $250 an hour and when the vehicle was delivered by a driver named "Tim" he tried scamming my son for $700 and told me $590 but anyways, my son told him he didn't have that much money on him and he said he was going to take his vehicle as payment, my son slashes his own tires on the vehicle that he owns and this manic hops out and starts running at my underage son WHO IS A MINOR with a switchblade. I am proceeding with legal action but just giving a warning to NOT use their service. Unless you want to get scammed and ran at by a grown man with a knife. read more

So far, I've called this company a total of 4x and not once were they able to complete the task at hand. Either they were HOURS late and the tow was no longer needed due to that. Or like tonight, the driver who finally made it in the middle of the night after hours of waiting again, wasn't able to tow the vehicle because his dolly was broken and he had supposedly just learned this on his last stop. I tried to reschedule for another driver but I'd be at work by time he came and they supposedly need me there in person. So everything was a absolute waste of my time! Hoping for better encounters moving forward. read more

This company is top notch!!! We call them to pull cars/trucks out of precarious predicaments where more damage can be expected if things aren't done correctly. We can always count on them to keep things safe and our claim cost down. read more

My car broke down right off 24 in Orinda and it sucked. So hard. I called Arrowhead based solely on Yelp reviews, and I am so glad I did. A driver was there within 20 minutes! He was friendly and best of all he made me laugh, which I needed desperately. I hope I never have to use them again. :) read more

I've been using Arrowhead Tow for years. They are always helpful and can actually park the cars where we want them. They are my first call when it comes to towing. read more

I just want to say thank you again to Cass...she is an amazing woman who took on a job that three men wouldn't. After being stuck in mud for four hours and having three men come out and claim they couldn't get me out because their truck couldn't handle it, Cass came out (in the same type of truck as the men), and had me out in five minutes!!! I am so grateful to her and want your company to know that Cass is the epitome of customer service. Thank you, thank you, thank you! read more

Hmmm. Went with Arrowhead Towing twice. The first experience was not ideal. Even though I scheduled an appointment to tow my vehicle, they ran out of workers and just didn't tell me, so I waited a few hours. Once I called they told me it would be an up-charge since they would have to use a larger and available vehicle. I agreed and waited. Apparently they thought I said I wasn't interested so they didn't send someone. For no good reason, I used this service a second time. I just called to see if they completed the service and was told that I did not schedule with them and was wrong. I checked my call records and saw that I spoke to them yesterday for 20 minutes, and I gave them my card information. I even told them the name of the employee I spoke to. After a while of trying to convince them that I already made this transaction, they finally asked the employee I spoke to... Sandra, who forgot to put my request in their system. Apparently she prefers to write by hand. So now they're sending someone out without apology. I would never recommend this service to any of my friends. read more

Today I got a nail in my tire, and I tried to use the Fix a Flat to inflate and seal the hole. The fix a flat started spraying out of the hole, and I knew I was going to have to change the tire. My Nissan Leaf, in the interest of saving weight, does not have a spare tire! I called Arrowhead, and within 30 minutes, my car was up on the flat bed and on the way to America's Tire. The driver Ray was fast, courteous, and even checked the owner's manual to make sure there were no issues with the tow. I would definitely recommend Arrowhead Towing. read more

I would like to thank arrowhead towing for helping me out they took excellent care of my equipment I would use them again

This is the first time I've used Arrowhead...and I was impressed! Our 15-passenger van had a rear brake failure, and was not able to be driven to a shop or towed with a normal "hoist" truck; we needed a towing company with a flatbed truck to get the van to the shop to be fixed. I scheduled my appointment with the towing company, and made the specific request for a flatbed truck dispatch. Here's what I got: - The driver was ON TIME; - The driver pulled up in a flatbed tow vehicle, just like I'd asked; - The driver was courteous and friendly; - The van was on the flatbed and ready to go within 20 minutes of the driver's arrival; - The driver took every safety precaution; and - The cost for towing was VERY reasonable (compared to other companies I checked with). Completely pleased with my experience. Needless to say, I hope I do NOT have to get any of our vehicles towed again...but if I need it, I know who I'm going to call. read more

i've had 3 experiences with this tow company and the best one was still awful. the woman who answers the phone just gives out random times for the tow truck to arrive and when you call for an eta she puts you on hold and doesn't pick up again. every time I call for a tow the guy acts as if he doesn't want to tow the car... sir why did you get into this line of work? overall bad work ethic, bad customer service, the only positive thing is they're guaranteed to answer the phone every time, just expect to be put on hold immediately. can't say I would recommend this place and after I talked to my neighbors they also don't recommend this place... if my complex is looking at this... get a contract with people who want to do their job lol read more

I was involved in an accident on Hwy 12 and Arrowhead was called by CHP to remove my truck. They arrived on scene quickly, took care to hook up and move my truck correctly and the driver was concerned that my passenger and myself were ok. I called the next day to release my truck to my insurance company and the gal in the office was quick and efficient getting that done, no run around. The driver also got on the phone to remind me I still had some personal property in the back seat. Great customer service. read more

Arrowhead saved the day! I broke down with a trailer in tow on Hwy 4 between DIscovery Bay and Stockton. AAA was no help and so was another local company, but Arrowhead arrived within one hour and Curtis loaded my trailer on his truck like an expert and delivered it safely to Les Schwab Tire. I was very impressed, but then Arrowhead has been the best in this area for years! Thank you, Ed McCleland, Operation Creekside read more

They claim to serve Elk Grove/Sacramento on Yelp, but once you call they tell you that they don't serve this area. False advertising.

Twice this week I've been picked up by them or used their service and both times I've had good. I forgot the drivers names but both were very friendly, and even suggested a couple of problems with my vehicle. Not sure if the $80+tax is standard for the rest of the companies for local tows but I definetly use them again. read more

I was looking for a towing company to tow my car from pittsburg to antioch. I wanted to make an appointment for the following morning so it would be towed before work. I called other places and arrowhead were the only ones that could schedule an appointment for me. I was so relieved. I called the next morning and asked them if they could show up earlier than scheduled and they ended up showing up early. They made it so easy and even billed my State Farm agent as I requested. They made the whole towing experience from start to finish easy! Thank you! Will be definitely using them again! read more

This company is hands down a fantastic tow company. They came out to a bad situation an abandoned vehicle in a driveway of a new owners home and the situation got a bit messy but Chris the driver waited during the whole time to finally resolve the situation and that was above and beyond the call of duty by giving a sense of security and safety to which he could have just left and he didn't! So thank you so much Chris and Arrowhead Towing read more

This company towed my Mercedes Benz and damaged it and Perry has decided to ignore all attempts to have this issue resolved. He referred me to the Rio vista police dept instead, when he knows they are not liable, when arrowhead towing is the company that damaged my vehicle and now I have to go to small claims court when this could be resolved easily. REPAIR UR F......UP, as u don't tow a Benz by the tires and you should know that PERRY. NEXT, BBB, BUREAU OF AUTOMOTIVE REPAIR, CONSUMER AFFAIRS , SMALL CLAIMS. THIS IS RIDICULOUS! read more

The tow truck arrived sooner than estimated Tom, the driver, did an excellent job and was very kind and professional. It looks like he has been doing this for a long time and it shows. Thank you Tom and Arrowhead! read more

I was insured with them,and put in a claim for my wifes diamend ring. the diamond fell out of the ring. they payed the claim. my wife baught a new ring.I wanted to insure new ring. arrowhead said they wanted a appraisal from a gemologest. I got the appraisal, as requested and it cost me $200.00 I sent it to arrowhead and they told me that they will not insure the jewelry It cost me $200.00 now I'm out the $200.00 I think they must be a pretty cheap company not to refund my $200. cheap is cheap read more

As a result of unfortunate dealings with another local tow company, I was forced to call another tow to retrieve a family member's vehicle from the other company's tow yard. I called Arrowhead Tow and verified they could do what I needed. Patrick met me at the tow yard and was extremely patient as I dealt with the other company's employees to settle the bill. He went above and beyond in getting our car out of the yard, even though the other company had done everything they could to bury the car in the back of the lot, even though they knew we were coming to get it. It took him nearly 2 hours to get the car and take it and place it exactly where I wanted it. I had been quoted a price over the phone that was very reasonable for what I wanted done. After it was all done, Patrick came to me and said he felt bad but he was going to have to charge me an extra $25 for the additional time. I was prepared to pay double what the original quote was and I gladly paid the extra $25. Arrowhead Tow and their driver, Patrick, did a phenomenal job and I would recommend them to anyone needing a tow. read more

Back on December 31, 2016 I had the towing company tow my 2014 Jeep Cherokee to the Antioch Chysler Dealership. On route there they managed to fuck up my back tire and replace it with an ill fitting one. Not only that but they scratched the rim. They are careless people who don't care about fixing their problems. read more

When our truck broke down on the freeway, Carlos at Arrowhead came to our rescue! He got there fast and was the most professional tow truck driver I've ever met. Even though our insurance company gave them the wrong information, Carlos made sure that my family was safe and arranged to get us all home while he towed the truck. I recommend to anyone that needs help to give them a call. read more