Doug and Jeff both did an excellent job diagnosing and repairing our printer issues in a timely manner. They were professional, helpful, respectful, and very knowledgeable throughout the entire process. Pricing was reasonable, and they were extremely accommodating to our business needs. Based on this experience, I've decided to use Arrow Business Machines at all of my business locations. Highly recommend! Kristina Byron General Manager Inspire Recovery Clinics, LLC read more

The staff at Phoenix Canopy & Shades LLC turned to Arrow Business Machines to provide us with a printer for our office. Jeff was "GREAT" knowledgeable about his products and helped us when we needed it. read more

jeff was courteous and knowledgeable of all questions i had. printer was delivered on time as promised and setup for us. would use their services again read more

I am really kinda mix on this business. So, your level of service is dependent on the mercy of the owner's, Jeff, mood for the day when you contact him. He can be professional on his good day, but a total jerk and crude when you catch him on his bad day. We first contacted him to come service our Konica Bizhub 451 to clean it and make sure everything was fine after we moved here from WA state. Everything was fine and he serviced the machine with no problems. He then told us that if we ever needed to move the machine again to contact him. So, when we opened our office, I contacted him to move our machine and asked him what it included. He informed me that it included moving and setting up the machine so that everything was working properly. He contracted another individual to move the copier to our office and damaged our machine. He shrink wrap the copier to move it and when he was done moving it, he cut the shrink wrap which he also cut the cord that connected our document feeder. He then rushed out of our office without testing to make sure everything was working before leaving. That's because he knew he cut into the wires and didn't want us to know about it. Worst, the guy just left it on the dolly and refused to get it off to properly set it up. Said that it was not the responsibility of the mover as he just moved it and taking it off the dolly was not part of moving. Is it just me or is that what movers are supposed to do? Move it to where we want it completely not just leaving it on the dolly and taking off. Okay, fine, not going to argue with someone with that kind of mentality. We had to contact Jeff to say it was not working. He then demanded that we would have to pay him to service something he broke!!! Finally, he agreed to come out to fix it. Jeff then came out the next morning to just sauder the wires together and electric tape to the connection. Our machine is now clearly damaged and he threatened that if we disputed the bill he would just charge us more by charging us for the replacement, service order, and all the time he spent saudering the cord together as well. Umm... I don't think so. If I walked into your store and I broke something, I fully understand that I have to pay for it. You were paid to move a copier and you cut the wires so you need to replace it to it's original condition before you moved it. You can't tape things back and say all is good and then threaten us if we file a complaint and dispute our charges. They are a BBB member so honor what it means to be a member of the BBB. With so many competitors out there in the copier world, I would recommend contacting another company that is consistent in their service. read more

I have employed the services of Jeff and ABM for many years now. I would never go anywhere else. Not only does Jeff have decades of experience, he is very passionate and knowledgeable about his trade. Whether it is sales or services, ABM is amazing! His prices are competitive, and the speed of service is quite satisfactory. And he knows all types of equipment, even if he does not carry it - he is that good! I read with interest the review by Mai S. She has story after story about 100,000 dollar cars, $200 extensions, $1200 teeth cleaning, $200 haircuts - who is this princess who can never be pleased. If you ask me she is living in a different world where the sky is pink. She appears to always be the victim, and whines and cries until she gets her way. And if she does not get her way, she will try to save the world with her unreal perception on reality. I listened to Jeff's account of that 'infamous day' and he went way above and beyond on this service call, and at a reduced price to boot! And this is the thanks he gets. We all know that the internet is a breeding ground for negativity, where someone can slander another with no repercussions - which is sad. The BBB reviewed this case in detail, and ABM still carries an A+ rating - so the truth prevails in the end. I feel sorry for this 'victim', as she will never be happy, no matter how much money she blows on salons and such. So very very very sad. Jeff and ABM rock the copier industry, and I would highly recommend them to anyone! read more

My company has used Arrow Business Machines for all of our document processing and imagining needs for the last three years and has found their service to be exemplary. Whenever a problem arises we can always count on their fast and friendly service, whether it be early in the morning or ten minutes to closing. Pricing with Arrow has been fair and competitive, and all statements and invoicing from their office is clear and concise. I would recommend Arrow Business Machines to anyone seeking this type of service. -Paul Linehan I.T.M.A read more

Arrow Business Machines is one of the most dependable business in the Valley. They really work to make their customers happy. Call Jeff he is the best he will go out of his way to take care of his customers. I have used this company to repair my copier and printer. I am going to get a maintinance agreement. Very quick response for service. I highly recommend to others seeking reliable business. read more