To tell the truth--This joint is IMPRESSIVE! It's a computer assistance business model you will…read morelove. I am celebrating how smart I was for finding this resource for computer help of all types. Well, actually, I found it by a Google search when I got fed up with a computer function that had frustrated me for over a year. I knew that I didn't want to wait in line or wait days for the help I needed, and I knew I didn't want anyone to come to my home. I knew I didn't want to leave my computer anywhere--I have work to do! Night before last I found GenTech on Google. I was able to make an online appointment for the next day at a convenient time. My assigned technician (Title?) was ready when I arrived at the clean, modern, and easy-to-find location. The problem I had was, as I already knew, very complicated. Thirty (30) minutes later my problem, plus several I didn't even know I had, was solved! My only regret was that I had spent hours upon hours trying to fix the problem by myself. That won't happen again thanks to having GenTech in my toolbelt. You gotta check these folks out!

Wonderful group of young folks who are very knowledgeable about computers, ipads and iphones. When…read moreI tried to upgrade to the latest ios release of 18 and got 26 instead I was lost. They untangled my user experience and also helped me with a way to avoid ads on youtube until my adblocker caught up! Highly recommen.

I ordered a custom machine and couldn't be happier. The ordering process was easy. I could either…read moreorder online or over the phone. I chose to order over the phone, so I could ask questions. I primarily worked with Dominic (who was awesome!) during the ordering process. Not only were my questions answered, but Meta PCs was flexible on how I could pay for my beast of a machine. Unfortunately, the machine was shipped just in time to run into some dicey weather, so it arrived a wee bit frozen (I got the water-cooled option) and some minor leakage due to the machine being tilted a little bit too far. Alen took my call and was super supportive while we waited for the machine to thaw and dry out. I was also helped out by Will and Luis during my time of need! And I was a bit needy. Honestly, the whole team was super supportive. They communicated via chat, text, phone, and mail. Basically, matching whatever method I was using at that moment. I'm glad to report that it has defrosted and it is a thing of beauty. I couldn't be happier!

Went here to replace a cracked laptop screen. Although it took a few days to process payment and…read morethen receive the screen (I had that time so wasn't an issue for me), the rest of the experience was absolutely worth the wait. Helpful and knowledgeable, passionate, and exceptionally friendly, these guys delivered quality service at a fair price! I swear they gave my laptop a better screen then previously! Don't sleep on this place!!

I thought I was screwed. My laptop went down hard, I was legit scared. All my family photos and…read morework documents were lost for ever. Phoenix PC Repair had the lowest prices out of all the companies I called. And to my satisfaction they fixed my laptop and recovered my files. I was so relieved, my wife would have been so pissed. When I picked up my computer, the tech gave me a "flash drive" free of charge. And shown me how to back up files. I'm not a fan of writing reviews, but I thought this company deserved my kudos.

From the owner: Here at PC Repair Phoenix, we have one goal in mind. To provide high quality and reliable service…read morefor competitive prices. And not only that, we offer a multitude of services. Whether you are having slow computer problems, want a custom-built computer, or something in-between; we can help. Want to learn more? Browse on through, or better yet, contact us today! Want to know a bit more on what we offer before contacting us? Some of our services include but, are not limited to: Custom Built Mining Rigs, Custom Built Computers, Small Business Server Setup, Computer Lessons, Security Camera Setup, Computer Recycling & Refurbishing, Website Support & Internet Marketing Services, Business & Home Services Packages, Virus & Malware Removal, IT Support Services, Phone & Tablet Repairs, Screen Replacement, Computer & Laptop Repairs, Data Recovery & Backup, Cyber Security, and more! Don't see what you need? Call 480-420-0548 today to find out how we can help!

When you come here, I recommend being prepared with knowing what you need. I just came in looking…read morefor a laptop charger. There's no greeting when you walk in and nobody asked me if they could point me in the right direction even as I was standing around with my own laptop like a deer in the headlights for a solid 3 minutes. I eventually found it myself when I walked to the laptop section in the back and this girl who looks about 22 (with straight, center part black hair. Wish I'd caught her name) looks at me and says, "you just trying to check out or something?" No smile. Nadda. I'm like, "uhh, no I just found this laptop charger and I'd like to plug it in to see if it works." This chick looks at me like I just asked her to lick the floor. She opens the package and tests a few of them, and is like "yea our chargers won't work for this." I have a pretty standard laptop. I was like "huh, that's weird..." No response. No "let's check over here and see if any other ones might be available." Nothing. Just this "sorry not sorry, leave me alone" attitude. I walked back over to the charger section and grab another one, opened it myself and found an adapter that works. I walk back over to the desk to check out and the same girl is working on some return or something and doesn't acknowledge me even if there was nobody else checking out. I say, "yea looks like you're returning something so I guess I'll go to the front." Again, no acknowledgment. Just gives me this glare like I was able to inconvenience her again. I remember Best Buy when I was growing up and people who worked there were typically very professional and friendly. I'm giving this a three star because the women at checkout were nice and I was able to get what I needed. Then again they were a little older. Yet another example of why Gen Z being terrible at customer service and acting like they'd basically be anywhere else. Had I known I'd have to deal with her I would have just started opening packages by myself to not "inconvenience" her for having to do her job.

I ordered about $2K worth of Sonos gear online for in store pickup. They only had one cashier…read moreworking with 3 employees visiting at the front of the store. [See photo]. It took me 15 minutes to pick up my order as the people in front of me had 3 complex transactions in a row and had tons of questions that stalled the cashier. When another employee wandered to the front of the store from the cell phone area I asked if he could grab my online order. He was able to get my order and then walked away without offering to help me carry the large boxes to my car. This is the reason that Amazon is smoking large box retailers with employees that don't care about customers. I won't be shopping this Best Buy on Thunderbird anymore.

This place is a complete scam! I brought in my laptop and was told that they couldn't fix the…read moreproblem and was still charged full price for the repair that they couldn't do. I paid $110 for absolutely nothing!

First time we booted up after taking our computer here we got an alert saying to call Microsoft…read moreasap. Computer does not work at all now. When walking in we were told to run and now we wish we listened. Avoid at ALL COST!!! Wish we could give it 0 stars. You are better off buying a new computer if you plan to take it here!!!!

Awesome service quick turnaround I'll use them again without hesitation. Price reasonableread more

Such a great place to take my sick computer. They did a great job of getting me up and running…read moreagain. Thanks!

I was fairly disappointed by the service here. My laptop had an issue with the keyboard, and my…read morefirst interactions over the phone with Raymond were positive. Long story short, the company ended up buying two keyboards that wouldn't work for my laptop. And then after they told me they couldn't do the job, I found an hour later that my USB chip for my mouse was gone. I'll give them credit, they drove 20 minutes to drop off the chip and were apologetic throughout the process. However, this does not take away from the fact that I felt that my experience was quite the headache and I had the increasing perception that the company lacked competence. Again, maybe I just had an unlucky experience, but personally I would not recommend this shop.

I recommend this place to any gamer out there needing the PC fixed or just worked on for better…read moreparts! Any issue you have these people can solve it quick and find a solution! These men are amazing and life savers when it comes to computers!

Great job, very professional and very quick to schedule. Don't hesitate to use him. John is also…read morevery patient if you aren't so tech savvy.

I would definitely recommend. I had a very rough issue that took hours to fix - even after he…read morespent a few hours at my house later in the evening worked remotely on it more until finally repaired. Very good service and value.

i took my elderly brother into the The Apple Exchange to find a used computer and David was very…read morehelpful. We returned the next week, to upgrade and get an even better computer. Again, David helped us and this time he was even more dedicated to solving our issues. He was warm and helpful. I highly recommend David and THE APPLE EXCHANGE when you're looking for a quality used Apple product

Very responsive and polite. They were able to get the charging port cleaned out and on my way the…read moresame day! Great service, clean store and would go back if I ever needed this kind of service.