1. EEL Economic Restaurant Equipment

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Phoenix, AZ

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EEL Economic Restaurant Equipment

4.3 (20 reviews)
Closed • Closed

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Copper tubing clipped and crimped improperly

We recently bought a used walk-in cooler/freezer combo from EEL. While all the employees I dealt with were professional and helpful, that is where the positive experience ends. We were assured that the walk-in, while used, was in working condition when it was disassembled. When it arrived it was obvious that this was not the case. The issues are almost too numerous to mention in their entirety. They include: - The copper tubing on the compressors had been clipped off and pinched shut instead of cleanly cut and capped - All the mechanical units were leaking serious amounts of oil and one of the compressor fans was almost seized up - The condenser for the freezer was so corroded it was turning to dust - The wiring had all been redone by a total amateur and inside the cooler compressor the insulation had melted from extreme heat - Mechanical components were clearly damaged and in some cases not even attached to the casing - The doors and thresholds on the box were so rusted they were turning to dust - The freezer floor had been sloppily cut in two pieces for transport - Most of the panels were damaged, had rusted out cam locks, and/or were growing black mold on the insulation I had two independent HVAC techs each with over 20 years experience tell me that they would never agree to work on any of the equipment, and that in their professional opinion the entire unit was junk. When I brought these issues and more to the attention of EEL I was told that all equipment was sold as is and they did not offer refunds. Finally, after dealing with a few employees, explaining at great length that the unit was advertised as functional when it was clearly not, and that despite later claims that with a little refurbishment it could be restored when it clearly could not, they reluctantly agreed to a partial refund. The refund did not include the cost of shipping and did include a 30% restocking fee even though they did not want the equipment back. All throughout they never admitted to the obvious poor quality of what they sent me, and continued to insist that this is how business is done in the industry. We only chose to do business with EEL based on a number of positive reviews, but in our case we have no option but to conclude that EEL scammed us out of a significant amount of money. Buyer Beware!

Jonathan M.

I'm glad i found this business on Offer Up. Came down and got the grill and burnertop i needed combined into one piece. Very nice. The staff is super friendly and very accommodating, Jessica and Missy helped me on different days. When it comes to getting info on the product, they had all the answers pretty quickly. Also, they have a very talented maintenance man who double checks everything before and after it sells. Also, if it doesn't get set up right, they offer to send the guy to make sure everything is right. My unit plugged right into the gas and had zero problems. I would highly recommend this place if you're looking for quality used equipment. I will be back to get a refrigerator. Thx EEL.

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10 years ago

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2 years ago

The team members I worked with were helpful. Good communication. I was able to get what I needed.

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4 years ago

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2 years ago

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4 years ago

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6 years ago

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9 years ago

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7 years ago

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7 years ago

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9 years ago

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5 years ago

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10 years ago

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10 years ago

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10 years ago

This place is awesome!! Mariah was super helpful and they had a ton of equipment.. My new place for plates for sure.

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9 years ago

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9 years ago

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11 years ago

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10 years ago

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Ask the Community - EEL Economic Restaurant Equipment

Review Highlights - EEL Economic Restaurant Equipment

“We're a community project, that received tremendous support from Economic Equipment Locator, and it has just blown our socks off!”

Mentioned in 2 reviews

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Costco - Garbanzo beans dried 25 pounds November 2025

Costco

(75 reviews)

$$

I was in the area for a doctor's appointment and decided to swing by this Costco Gas station while…read moreI was nearby. This particular location is at the Costco Business Center, and it's definitely a pretty popular spot! One thing to keep in mind is that it has fewer pumps than some of the larger Costco gas stations, so the wait can drag a little longer, especially when it's busy. That said, once I got to the pump, everything was smooth and easy. The lines moved along, the station was well maintained, and the overall experience was exactly what I've come to expect from Costco. Nothing complicated--just convenient, reliable, and a great place to fuel up while I was already in the area. I'd definitely stop here again, just knowing I may need to allow a little extra time for the line.

During my visit today at the Costco located at 3801 N 33rd Ave, I experienced extremely rude and…read morecondescending behavior from cashier Gladys C. (OP 12). Her tone was dismissive, and she spoke in a way that felt belittling rather than helpful. The combination of curt responses and condescending remarks made the checkout unnecessarily uncomfortable. This level of disrespect is unacceptable in a customer‑facing role. I hope that the leads at this location address this matter directly and hold their employee accountable for how they represent the store. Gladys's behavior was uncalled for and does not reflect the standard of service customers should expect at Costco.

Southwest Restaurant Supply - project profile - Pink Pony - Scottsdale 2013/14

Southwest Restaurant Supply

(9 reviews)

I opened a restaurant back in October 2025 and was looking for a one stop shop supply store for all…read moremy kitchen equipment needs. Southwest Restaurant Supply exceeded my expectations from the get go. From day one, Jeremy Dejong was instrumental in getting me the best options among many choices for my customized kitchen. He helped me navigate through all the different brands and was always honest about the quality or performance of each one. I'm very happy with my choices and that is because Jeremy took the time to help me find the best equipment that my kitchen needed based on my restaurant concept. I would highly recommend Southwest Restaurant Supply for all your restaurant needs. They are thorough, honest, and transparent about all the different brands and options available.

To Southwest Restaurant Supply, Scott, and the whole crew over there. Thank you, Thank you, Thank…read moreyou! We own Tom and Lin Catering and we have used SWRS for all of our rest supply needs, ever since the first encounter. They are not the biggest or the cheapest, but they are the best. I have used many other suppliers and not any of them measure up in service and hospitality as Scott and his team at SWRS. I called to rent some coolers when we were in the worst spot, (covid 19)Scott and the team helped us tremendously by delivering some extra coolers to hold our food as we were going to open a corner store for grocery items. They delivered within hours and because of our long lasting relationship he did this for us without cost! Wow! The outpouring of community support in the midst of this crisis is amazing and! unforgettable. Right now our business is staying afloat and our food cold! And many first responders are eating well thanks to donations and the help of Scott and the team at Southwest Restaurant Supply!

EEL Economic Restaurant Equipment - wholesale_stores - Updated October 2026

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