My Mustang EV has difficult-to-match & apply red metallic paint and needed repair and painting in a…read moredifficult-to-repair area (i.e., trunk near back-up cameras and 90 degree ledge within the trunk). Maaco Framingham did a stellar job - I can't tell that my car was painted or repaired. When they painted the areas the first time, they weren't satisfied, so they took a few extra days to get it right. To me it was way more important to have a great paint job than to get my car back quicker. Also, Maaco's price was lower than other body shops that I have used. Service managers were friendly and helpful. They thoughtfully answered all of my questions on the repair and the car in general. It will be hard for me to go elsewhere. One more thing.... My car came back to me bright & shiny and fully washed on the outside. They vacuumed the inside too, which I didn't expect!

I purchased a used car a year ago and decided to run it a season before addressing some of its…read morecosmetic issues. It had been keyed on the passenger side rear door and the nose was badly faded and worn. I decided since the paint needed professional help i'd just try a more fun color instead of having a shop do work to match to the boring grey metallic. I quoted a wrap and a paint job, and Maaco came in at half the price of a wrap. I went budget on the paint (single coat non-metallic solid, of which they have about 120 stock colors from which to pick, plus a clear coat), and was mostly looking for low-stress, since I've worked with some sketchy body shops in the distant past and shady deals and drama aren't worth it. These guys delivered on both, but what I didn't expect was the quality- the paint looks showroom, badges are perfect, masking was clean. I gave them the car clean on the interior and they gave it back just as clean. I didn't pay for a full rugs-out interior spray, but they skillfully blended to the old paint in the doorjamb and it looks just fine. All in all the car ran me just over $2k and one week- a super deal considering all the prep work they did, including masking around a tricky overmold on the rear bumper. So the next time you get that shiny new car urge, ask yourself: is it the car... or just the color? I'll be using these guys again.

I had a very unfortunate collision with a deer back in December that did some pretty significant…read moredamage to my car. It was my first ever accident and needless to say, I was really overwhelmed about going through the process of getting my car fixed. Exceptional auto body really was that - exceptional. Jo at the front desk was SO nice and made sure to cover a lot of information about the process with time in a way that made it feel less stressful. Sean, who worked on my car, goes out of his way to meet each person who brings their car in. He also took the time to ask how I was after the accident. The on-site rental car services truly couldn't have been easier. I can tell the two companies work together to make the process as seamless as possible. Exceptional was transparent about timelines and has an online system where you can track progress. They called me to let me know about any delays and made sure I was aware when my car was ready. My car looks great again :)

Buyer Beware !! the owner is a real piece of work and a crook !!! I paid cash upfront for Labor and…read moreParts w/ receipt and due to personal reasons was not able to make an appointment for 14 months , not to mention I'm disabled ..when I called to inquire about a refund I was told it's been too long and in the end was not getting anything back from him all while being extremely rude ,Real Porch Dog ..bring your rocks and stick if you want to communicate with this non evolving human.( see you in court)

Jerry (the owner/mechsnic) was very friendly, personable, and knowledgable…read more He was able to replace the pan underneath my car while I waited. He informed me that the Dealership did not replace hardware (a botched job) which resulted in the pan coming loose while I was driving on the highway. He replaced the hardware and secured the pan to the underbody of the car to make it more secure and his rates were more than resonable. I would highly recommend him.

Decollibus was great in getting my Corolla back on the road after a collision left my front end in…read morerough shape. Max and his grandfather were responsive and even got my car back on the road much sooner than originally anticipated in their busy schedule. Highly recommend for any body work needed.

Unlike my prior cars, I had very restricted budget to work on this time…read more so, I went to different car dealers to find a car that would fit my budget. but all the sales guys I met in four different car brands, they all tried to work me towards what they want to sell instead what I wanted. And BMW Sudbury was my last stop, 5th dealer. So, Without much expectation, I went to the BMW Sudbury and met Jordan. Jordan was different. From the start, he made sure it was all about what I wanted. He did not pressure me towards any car, and he did not play the price game. He listened to what I said, and He found me the car with all the features that I wanted within the budget. Jordan turned the stressful car purchasing to fun and exciting experience. Now on, Jordan Pelletier is my go-to guy for any car needs.

FYI...ended up buying a new 430i...but not from them! Went to another BMW dealership and was…read moretreated with respect

Always a great experience and detail from Authentic !! we love them!! Great job and value!!read more

I took my car to have the front bumper repaired 3+ years ago and for some reason the clear coat…read morestarted to peel off. I brought the car back to them recently and they repaired it again at no cost. A high integrity shop with great customer service.

Family owned. Great service by knowledgeable professionals. I've been going to them for years.read more

If you're looking for an honest, family-run shop that 100% stands behind doing right by both your…read morecar and you--the customer--look no further than Tosti's Service Center! Their customer service is absolutely OUTSTANDING. After being totally scammed by another shop--who not only tried to sell me work I didn't need but charged me 400% over market for a shoddy belt and pulley install (that I had to bring back multiple times)--I finally had enough. Out of frustration, I searched for other shops and found Tosti's based on their incredible reviews, and now I know exactly why so many loyal customers keep coming back! The team at Tosti's was AMAZING. Not only did they instantly diagnose an issue with my car on the spot, but they also agreed to cover my belt and pulley repair at no cost, just so I wouldn't have to set foot in that previous dealership again. They did this with no fuss, no guilt--just a genuine desire to help me out of a bad situation. You can really tell this is a family business that puts people first. While I waited, I chatted with a gentleman who's been bringing his cars here for over ten years--even after moving to Boston 4-years ago! That tells you everything you need to know about how Tosti's treats its customers and stands by its work. If you want a reliable, fair, and friendly team who does things the right way every time, do yourself a favor and take your car to Tosti's. I'm a customer for life!

I have waited to write this review. They attempted to repair my passenger another small area…read morearound the gas door. My Lexus, which I worked hard for and once enjoyed. To start the communication cannot be any worse. My car was held hostage for over two weeks so I had to use my motorcycle for transportation on cold mornings. When I went to pick up my car, I pulled in and could see the bad paint job. All I got was an argumentative owner another office staff that cannot communicate. My covered most of this and I paid cash for some extra work. After seeing the terrible outcome, there was no way I was going to let them touch that car anymore. Two days later, the clearcoat started coming off the doors and the other section they painted. At some point, they tried to remove the backseat and breaking it and didn't notice for days. now the car is at another body shop that is reputable and they're struggling to fix it. Acton body shop is not going to be much longer as a safety insurance list of providers. I'm making sure the safety is going to drop them permanently. Acton auto body you ruined my car and I'm going to make sure that you do not ruin anyone Else's car. So now my car is tied up again and I'm paying a daily rental if I could give a negative star on every part of this shop, I would . Acton, Toyota, and other vehicle dealerships that use them will be stopping shortly. I will be heard on this and I will make sure that you feel the way I do right now. There is no discussions I wanna have with the owner or any part of this establishment. They have cost me triple the money out-of-pocket than the cost of the original job. I live a busy life and I don't have time to be writing this review, but my voice needs to be heard. you will lose all your accounts. This will be a project of mine. I'm sure you will come back with some ridiculous response to this post but we know what is the truth. You have destroyed your credibility. This is the worst review I've ever had to write

Very good body work on my Porsche. Couldn't do the windshield repair and told me to get it done…read moremyself. Insurance paid them for the windshield and Acton was supposed to pay me so I could get the work done. It took me 8 months of calls and visits to the shop to get my payment. Totally horrible business behavior. Excuses, delays, talk to manager, talk to accountant, talk to owner, etc.

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!