my rear window shattered when I was at work in Shrewsbury on a Friday night ( in the rain ) and…read moreneedless to say it was a nightmare getting my car home to Leicester. Wayne and the receptionist Darlene were so kind and helpful ,could not be more pleased and relieved , they were awesome and professional and made a stressful situation disappear. I hope their manager or boss reads this , as they are the best people ever!!. thank you !!

Easy location to get to off of Rte 20. Great clean job. Just as good as the big name places......read more

Sierra was amazing with handling my insurance and scheduling an appointment for my windshield. Paul…read moremet me first thing in the morning and worked on my vehicle quickly and I am extremely satisfied with the service! Would recommend Paul to friends and family!! Thank you!!

I had to put in my number for a quote. I have gotten 3-5 texts and voicemails a day from them. This…read moreis so obnoxious, and I can't get it to stop.

I have a brand new car that needed a windshield replacement and recalibration. The tech replaced…read morethe Windshield but couldn't recalibrate it because he said they don't have the 2022 software. Took the car to Bmw only to discover he broke the pins to the camera unit and now the whole thing needs to be replaced! He didn't even tell me he broke it. Now we need them to play the 2,388.78 to Bmw to replace the unit. Don't use glass America. Should have used Safelite but was told by Bmw to use glass America.

Thank you Safelite!…read more I had a really bad crack on my windshield, needed a fix ASAP and was wondering how I was going to be able to fix it. When I went there, the front office lady handled everything smooth, communicated directly and well with as far as handling the payment process which I was most likely concerned about. Once I told her my problem and booked the appointment with them, I took my car in for repair, waited in the office and not too long as I expected, they fixed my windshield in a matter of an hour which I was highly impressed by. And even gave me a discount for the repair which was amazing, too. Shout out Kyle and the whole team for having my windshield repaired quickly and effienciently, as far as giving my windshield a quick wash and my interior smelling like a brand new car. The repair on my windshield was so clear, it felt like as if I'm seeing a whole nother planet Thank you guys again and would highly recommend y'all to come to this location if anyone needs any repairs on their windshield.

If I could give a 0 star, I would. I don't usually do reviews, but this time is worth it to…read morecontinue wasting more of my time. I live in MA and Safelite is affiliated with my insurance company. They were to perform an onsite service for my car while at work, which Ive done several times over the years. There automated system sends out reminder texts and emails and asks you to confirm, at least 2x, confirming the time and date. Right in the middle of the arrival window I get a text Confirming My Appointment Has Changed! Like it's something to be excited about. Supposedly all the windshields in the technician's vehicle got broken that day. I gave them the benefit of the doubt and allowed them to reschedule a week later. Same thing, 2x or so confirmations prior to the arrival, and right in the middle of the window get another exciting reschedule confirmation. I called to speak to 2 different reps that hung up on me, one stating they were booked for the day, somehow that's my fault, and the other they put in the system to report to the insurance company that the window they ordered was damaged- likely to hide the scheduling conflict that is the real issue. Had I read other reviews prior to this, I would not have even tried. The customer is supposed to trust something that is to keep you safe, and they can't even get out of their own way? I dont think so......

Unreliable service. Southbridge Street (Worcester) location is disorganized and customer service is…read morerude. After being rescheduled 3 times over the course of a week (for on-site appointments), I ended up making an appointment with Auto Glass Now who were so accommodating and pleasant to work with! I will NEVER use Safelite again - caveat emptor!

I read all the bad reviews here and it made me very skeptical of Safelite. None the less it's the…read morevendor my insurance recommended. With great skepticism I arrived early for my 2pm appointment and was told they were running a 1/2 hour behind. Told him that's fine (I've come this far) I'll wait for it. Went out for a walk at 2:15 and my car was moved (Hmm, only 15 min late) and I had an email informing me work has started. Came back from my walk expecting to sit there for another hour, but to my surprise my car was outside complete and waiting for me. Done in under 1.5 hours. I have a Hyundai that also needs camera recalibration. All good... I felt someone should leave a positive review. One of the workers told me they had 18 windshield's to do today.

Awesome service. Contacted using Yelp. Explained issue ...I had remote start that a garage took off…read moremy car when they were troubleshooting issue I had, which turned out yo be fuel pump. After got fuel pump replaced by professional, needed remote reinstalled. Call few places. One quoted me 2 hr. Job for 600.00. 508 took less then 30 min...charge..$60.....unbelievable. owner courteous, very knowedable of car stero, remote start system...Highly recommend this business!!! A real " Proffessional" !

I called to get a quote from 508 innovations for tinting my camry i just bought. he got back to…read moreme right away and scheduled me for 3 o' clock the following day .i was there ten minutes early, were he told me that it would be done today .i went home and sure enough about 6 :15 he call me and said come pick up the car.i never write reviews and im sure everyone can tell but believe me when i say he is nice guy. A professional and did an amazing job . I will check with this guy first before i bring my car anywhere else for anything.

Awful experience. They replaced my windshield with an after market one, my car can only have OEM…read moreparts. Then they get a windshield from my dealer and install it into someone else's vehicle. They order another windshield from the dealer and when I call to schedule the windshield replacement they say the windshield was damaged so they now have to order a THIRD windshield. I've been waiting months just to get my windshield replaced and calibrated properly. They don't call me promptly, I always have to call to see what's going on. Staff not so friendly.

scheduled a windshield replacement and I took the day off…read morefrom work they were a no show ! poor business acumen they had no answers for me DO NOT USE THIS COMPANY ! too many others out there to use who actually show up

Absolutely horrible service. I waited around all day and they never showed up for my appointment…read more I called to check in and had to wait for 30 minutes to speak with someone...finally got a rep on the phone, and she disconnected the call before even helping me. You would have thought she could have at least called back, but nope. I called back and waited for another hour before giving up. Never Again!!!!!

Called to have glass replaced on a MDX referred to use them by insurance company. Three day…read moreadvanced notice that had to been done first job in morning. Was promised the day before and the morning of job all LIES !!!! They make promises they want keep never again will I be using them.