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National Glass Works

3.4 (13 reviews)

Services - National Glass Works

Auto mirror repair

Auto mirror replacement

Auto window repair

1 More Service

Auto window replacement

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Safelite AutoGlass

Safelite AutoGlass

(17 reviews)

I read all the bad reviews here and it made me very skeptical of Safelite. None the less it's the…read morevendor my insurance recommended. With great skepticism I arrived early for my 2pm appointment and was told they were running a 1/2 hour behind. Told him that's fine (I've come this far) I'll wait for it. Went out for a walk at 2:15 and my car was moved (Hmm, only 15 min late) and I had an email informing me work has started. Came back from my walk expecting to sit there for another hour, but to my surprise my car was outside complete and waiting for me. Done in under 1.5 hours. I have a Hyundai that also needs camera recalibration. All good... I felt someone should leave a positive review. One of the workers told me they had 18 windshield's to do today.

CUSTOMER SERVICE AND INTERACTIONS FIRST IMPRESSION!! My windshield was damaged due to an icicle…read morefalling on it. I noticed the next day the crack spreading. Called my insurance company who recommended Safelite on Park Ave. Made an appointment for that Friday to drop my car off. Called back immediately to tell me it couldn't be dropped off due to potential calibrations that MAY be needed and would take longer so we would have to reschedule. Rescheduled for the following Monday. Called me Saturday before my appointment and said would need to reschedule due to the Blizzard we were getting. Ok cool, understand, no problem. Set it up for the following Saturday at 3pm! Saturday comes I arrive at 2:55pm and when I walked in, there was a lady waiting for her car. The man came out clearly agitated and was talking to her about the troubles he having recalibrating hers. His tone was as if we were aggravating him for being there. Never acknowledged me. Spoke to another customer who came AFTER me very briefly outside then came in to ask what car I had (20 minutes later after arriving) I said the Honda Pilot and he said ok and his demeanor was aggravated as he walked back into the garage. Comes back out about 5 minutes later and said it may be a while, maybe like an hour/hour and a half before your window is fixed because I'm still working on hers and we are behind, I mean it's 3:20 (IVE BEEN HERE ON TIME NOT MY DAMN PROBLEM) so I shrugged my shoulder and said That's fine I'm just dropping it off, Im coming back. That seemed to please him just a bit that he wasn't being "rushed". I call my uber and had to wait 10 minutes. After he was all set with the woman he takes my keys and says I needed to wait so he can test drive my car to see if it needs to be recalibrated. I explained to him I can't wait my Uber is outside and if it needs to be done then just do it but I'm only there to drop the car off. He appeared to get upset that I wouldn't wait while he test drove my car. Dude I don't know nothing about cars or car talk just fix the windshield and recalibrated it if it needs to be or not and you can call me with updates. He threw his hands down as if he just got finished with an argument with his wife or someone and said fine in a stressed out manner and walked away. He called me about 25-30 minutes after arriving home to say he prechecked it on a scanner and the camera in my windshield was not damaged, it's all set so my car should be done in about an hour/hour and a half. His tone was completely different when he called (much more pleasant)..just waiting to pick it up to give another review on the actual work! I can tell you know I won't return to this location just off his demeanor, attitude and communication skills off first impression that made me tell myself everyone has bad days including myself but damn it leave it in the parking lot and not take it out on the customers!

Safelite AutoGlass

Safelite AutoGlass

(71 reviews)

Thank you Safelite...!…read more I had a broken rear windshield on my company vehicle, and Doge C/V Tradesman van. I brought it to the Worcester location, and Steve sealed the back hole with plastic to keep the elements out. My work takes me all over New England, and a majority of my work is in the Boston area. I could not leave the van parked in a public place with the plastic on it, for fear that it would get broken into. I keep a lot of tools and parts in the van. The soonest appointment they had during business hours was over a week away. Steve said if I left it with him for the weekend, he would work on it in-between other appointments. I dropped it off Saturday morning, and the van was all fixed first thing Monday morning. Thank you Steve and all the staff at Safelite Worcester for accommodating me, and having me back on the road with very little down time. I could not have asked for better service. I have used this location 5 times over the last 6 years... twice for my personal vehicle and 3 times for a work related vehicle. All the work has been excellent, on time, and done right. Cheers....! Tony from TPx Communications.

This place is horrible. Communication skills suck waiting on…read morethem to call me after they were late to say I have to drive to the shop last min with one car and have to pick up kids can't just drive in and leave my one car so pissed. A heads up would have been great. So I suggest Roy's auto in dudley ma

National Glass Works - autoglass - Updated May 2026

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