Rubbish! Believe any of the other poor review that name Debra. She is unprofessional and…read morecondescending. I've heard Dr. Rho is great, but the administration he has chosen to represent him is embarrassing. To expand on this, give you a little more on the situation, and I do mean moron, here is a brief timeline of my dissatisfaction: 2/23/26: I call for initial visit. I am informed I need to have notes and reports faxed from my referring MD so I make the arrangements and the information is faxed 2/25/26. 2/26/26: I call to confirm they have received the necessary info and attempt to schedule an appointment. To my surprise, I was told that the ONLY person that knows how to check the fax was out of the office till the next week. I was as surprised as you are to hear that there was only one person in a professional office, in 2026, that knows how to check the fax so I asked the receptionist to clarify. It was true, I had to wait till the following week for the fax specialist to return so I could schedule. 3/3/26: After much ado and having my MD re-fax all necessary information I called in attempt to schedule. After it was confirmed that they had received the original fax of 2/25 I was connected with Debra. Debra confirmed that she was Dr. Rho's administrator and, in fact, the only person in the office that knew how to receive faxes. Again, I was as surprised as you are, but I felt confident I was dealing with someone of authority now. After dismissing my concerns with the receptionist's lack of professionalism and continually speaking over me she let me know they have 7-10 days from today, not the day that they received the information, to review it before they will schedule me. She confirmed they would call me. 3/20/26: I had waited 17 days, 13 business days, but had yet to hear back so I called again. Kathy dismissed my disappointment with the reoccurring lack of professionalism and became a bit contentious defending themselves. She was able to schedule me for the end of May. 3/23/26: Inland Interventional sends a fax to my MD stating they are unable to help me. When I talked to Debra she said that the MD had to review the notes before I could be scheduled. I gave them more than the 7-10 days that was necessary for said evaluation. on 3/20 Kathy had confirmed that I was ready to be scheduled and scheduled an appointment. What gives??? Not even the professional dignity to call to let me know. The brass tacks are this, I was dismissed and disregarded for a month while waiting for treatment for severe pain while I could have been waiting for a professional pain management clinic. I have an extensive health care background and appreciate how a clinic should be run, Debra and her staff are the opposite.

I am writing to formally report an incident involving Dr. James Rho that occurred on January 6th,…read more2026 at Inland Interventional Medical Group. I was referred to Doctor James Rho mid November 2025 in lieu of my former pain specialist moving to another practice in Los Angeles. The same specialist recommended Doctor Rho, but Doctor Rho refused to provide medical treatment and characterized me as an "addict." This statement was made without a formal diagnosis and appeared to be based solely on the fact that my original specialist had transferred between multiple medical facilities. These transfers were administrative in nature, and I had to wait a long time before attempting to be seen at only one other practice, who was able to refer me back to my original specialist since they were not able to perform the same surgical procedures. How is it my fault that my specialist got transferred to another facility, which at the time was processing his transfer?Because of this, Doctor Rho decided that I "bounce around from office to office". I myself had to reach out to Doctor Rho's practice after over a month and was made aware of this denial on January 6th. Again, that was over a month after the time my referral was approved. I could've used that time to search for another specialist so that I could continue my care. I believe this characterization was inaccurate and resulted in a denial of appropriate medical care. Meanwhile I have been in severe pain and limited to a prolonged process of attempting to find a new specialist. As a patient, I found this conduct unprofessional and discriminatory. Decisions regarding treatment should be based on documented medical history and clinical evaluation, not assumptions, optics, nor labels. I am requesting that this incident be reviewed to determine whether proper standards of care and non-discriminatory practices were followed. I would also appreciate clarification on how patients in similar situations are protected from being denied care based on unsupported conclusions. Sincerely, Idania Carrillo

Both Mary Kate and Devin are amazing therapists. Highly recommended! Especially for those who need…read moremassage therapy geared towards health needs. Very knowledgeable about the human anatomy and physiology. They develop strategies based on clients needs that are both safe and effective.

I have had consistently good experiences with both Devin and Mary-Kate since using their services…read more They are professional, very good at what they do and genuinely caring. I can highly recommend them and they will be my go-to place going forward!

This was my first time visiting Inland Pain Medicine in Grand Terrace, California, and I had a…read moregreat experience from the moment I walked in. I was greeted with a warm, friendly smile and taken care of by Andy and his team. I've had foot pain for years and decided to get a cortisone shot to help relieve it before an upcoming vacation. Andy explained everything clearly and made the process easy and comfortable. Thank you so much for your time, care, and professionalism while treating my foot. I truly appreciate the staff here and will definitely be returning. Highly recommend!

I would like to take this time to say, thank you to everyone from the front desk, Irma, Toni and…read moreCynthia, to the medical assistants, Alex, Emily and everyone else that has helped me. A BIG thank you to my doctor, Javier. I can never thank you enough for helping me get through my continued journey....you have been beyond wonderful!!! Everyone has been extremely kind, helpful and awesome!!!

My grandmother looked a bit unsteady on her feet when she came to visit from out of the country, so…read moreI wanted to see if she needed a walker or cane. Google told me to see a physical therapist, and knowing that I would have to pay of pocket and she was only here a short time, I was trying to figure out what to do besides a lengthy process of finding a physician and a referral like all the other physical therapy places around Redlands told me. I was able to get on the phone with Matt and he went out of his way to give me some great advice. I highly recommend this place if you're looking for a physical therapist who truly cares about patient needs. I was very impressed.

What a great facility. What a great staff. What a great atmosphere…read more This place is great. You feel the staff cares about you. Their attention to what you need is flawless and sincere. If you need to be tweaked, stretched, or realigned, then the only place you want to be referred to is Select Physical Therapy in Loma Linda. The staff is awesome !!!

Just checked Dad in to the Pain Clinic for his regular shot. This place has changed & I may want to…read morerevisit this office. PillBillies & folks who reek worse than a pre- legality Lancaster Dispensary. The doctor Dad sees, has been fantastic. Something has happened to this overall practice, though.

Pain Clinic. They have you in their mind. They have many types of pain management the doctors and…read morePA are there for you.

I had a hip surgery in December and have been coming here for PT. They have been so great!…read moreScheduling is super easy, plenty of availability. The office itself is very clean and calm and the staff all seem to enjoy working together. The staff is excellent! I have been seeing Trent and Frank and Lance and they are all great! I really trust them and have been so happy with the progress made.

My surgeon was Dr Jahng, wow what an excellent surgeon! I had complete hip replacement in May 2025…read more He is an incredible dr, I went from horrific pain from a hip dislocation, then my hip collapsed and walked around in misery for 7 years. After my surgery, I went straight to Arrowhead physical therapy. Everyone there was very professional and helped me tremendously get back my strength. I don't remember all the therapist names, but I worked with Amy the majority of the time. I am very thankful to Amy, she was very helpful with me gaining my strength back and having zero pain in my hip. I look forward to the near future having a double knee replacement and continuing my therapy here at Arrowhead. The only thing I had a hard time with, was getting through by phone. My suggestion is to ask for the phone number when you book your appointments.

I received great Service from Sharon Anthony. I was waiting…read morefor months to see the Surgeon regarding a new hip. I received no notification the appt was canceled and needed to be re-scheduled. Instead of waiting another 3 months, Sharon was able to get me a new appt in 2 weeks. She is professional, friendly and a pleasure to work with! Thank you Sharon!!...You are the best!!!

Careless, Lazy Front Office Staff Lost You (Another) Patient…read more Referred by Kaiser. Had a consultation with a surgeon who was OK, but nothing special. Given a business card to call 'Stephanie' to schedule surgery. Called and left VM and the call was never returned. NEVER! Later, called to speak with someone to schedule surgery and they never picked up the phone. 'You are number 1 in the queue...' Nope, no one picked up. EVER! That did it. I'm done.

1) My wife passed out from her first injection and woke up on the floor. She shouted for help, but…read moreno one responded. Terrible quality of care. 2) My wife visited two more times and paid nothing because it was a Kaiser referral. However, on the third visit, she was charged and had to apply to Kaiser for a refund. 3) The doctor was great. The support staff is not. 4) The facility is easy to find. It's located right behind the stadium on Highland Avenue. Parking is free and easy. You can take a dirty, rickety elevator to the second floor office.

I want to write about the physical therapy side. The staff are very friendly and knowledgeable. I…read morewant to shine a special light on JAZMINE !! Not only is she so sweet, professional, but also very patient. She definitely gets the job done and she works at your pace. Never pushy or demanding! Always talk you through the steps. She deserves a raise and definitely capable of running the whole center herself. Good at multitasking all while keeping a smile on her face

Excellent Overall Patient Experience-…read more This Surgeon (Dr. Barry Grimes & Dr. La Rose), their staff (@Redlands; not Riverside) and all of the prep-work for surgery, insurance, follow-up care, thoroughness, patient respect & politeness is TOP NOTCH (from my experience). Wouldn't change a darn thing about the service I received when I had a bicycle accident and needed quick surgery. Every single experience in every facet of THIS particular "Arrowhead Orthopedic" has superseded my expectations. Thank you for helping me recover quickly, listening to my specific needs (as a 50 y/o athlete) and designing a strategy that encouraged input from not only the patient, family, but also other surgeons!

10 years ago Dr.Grames replaced my torn L- ACL. I'm still working 12 hr shifts at the Hospital, I'm…read morea Respiratory Therapist. Thank you Dr.Grames for helping me to continue doing what I love, taking care of my patients pain free.

Unprofessional receptionist , short-ended answers regarding my treatment plan.. limited eye contact…read more Dr.Lynch is arrogant with horrible bedside manners.. Didn't properly review my paperwork because he did not even know I had planar fasciitis prior to evaluating me..

The receptionist and medical assistant at the clinic were exceptionally nice and helpful during my…read morevisit. From the moment I walked in, they greeted me with warm smile and made me feel comfortable. The receptionist patiently answered all my questions and efficiently handled my paperwork, while the medical assistant provided clear explanations and support throughout my appointment. Their friendly demeanor and professionalism made a stressful situation much more pleasant. I truly appreciated their kindness and dedication, which made my experience amazing.