I have been with this practice for seven or eight years now. They are absolutely terrific. They are…read morean all service, state of the facility. Many specialties are available from traditional dentistry to orthodontics to periodontics. I've worked with many specialists there and they've all been terrific. Their level of care is exceptional. I was even able to get some great advice from the office staff when I could not decide what kind of insurance to buy. Because everybody knows dental insurance is a rabbit hole. But they gave me great advice there too, and I have kept that same company for several years now. As with everyone, if you treat your trusted medical and dental providers well, they will treat you well. They've gone out of their way more than once for me and I can't imagine going to anyone else now.

From front desk to check out an overall disappointing and frustrating experience. I went in for…read moreconsistent and isolated pain and they tried to tell me I just needed a mouth guard (that they would give me for $600). Two weeks later I'm at an emergency dentist with a massive infection they missed and over $500 in out of pocket costs. Save yourself the time, money, and sanity. They weren't even nice people.

Do not trust this practices or previous reviews. I was a patient as this six years and the quality…read moreof care over time has dropped dramatically. It has become the most unprofessional medical environment I've ever been in. Two years ago there was massive staff turn over, the remaining staff will overcharge you for everything, lie to you face about your x-rays you can see on screen in front of you, and laugh at your pain in front of the dentist who won't even notice. I gave them multiple chances to turn it around but each time I was met with a new embarrassing horror.

I've been coming to this practice for nearly ten years and even though I live further away now,…read moreit's still worth the trek. Everyone is so friendly, the office is immaculate, and they're almost always ready right on time. As others have mentioned, Dr. Forman never tries to push any unecessary procedures like some other dentists. He's funny and straightforward and has assembled great team of front desk staff and hygienists. Liz is a total pro and a pleasure to talk to and I always leave satisfied and with very clean teeth. They were even kind enough to offer me a free extra polishing the week before my wedding. I could easily switch to a dentist closer to my home, but I hope I never have to.

I really like Dr Shen! He is patient, takes the time to listen to my questions, and answers them. I…read morewas in and out of the office for a cavity super quick. I've also been in for a cleaning and the dental hygienist took their time to ensure that my teeth were free of plaque. The dental assistant Anastasia is also super nice and gentle. I recommend this practice and will be returning again for Dr Shen.

I made an appointment for 3/21 Tuesday 2pm weeks ahead…read more I took time-off and Uber-ed all the way from Backbay. Came here only to find out the office was closed ( where Google map indicated open , and no one reached out to me with any notice of appointment unavailable) This is really disappointing.

Had the best experience with my first exam and teeth cleaning at Tend! Having recently moved from…read moreFL to MA I needed to find a new local dentist and I found my new place! The staff was very friendly and very thorough in my cleaning and exam. My only feedback is having the ability to do my Invisalign consult and molds in the same visit and having free parking for patients. Let's see how the Invisalign process goes! I will be back in 3 weeks for the consult and then likely another appointment for the molds. Tend needs to work on that process!

Avoid Tend Dental at All Costs…read more I cannot recommend Tend to anyone considering Invisalign or any form of dental care. Dr. Shane has been excellent throughout my treatment. He is thorough, professional, and genuinely invested in his patients. It is frustrating to see someone so capable working for a company this disorganized. I have spent nearly $7,000 on Invisalign and followed every instruction carefully. My primary goal was to correct a single rotated tooth that had relapsed after prior orthodontic treatment. I saw Dr. Shane on June 16 after progressing through tray 28 of 36. At that point, we determined the tooth had enough space to rotate, but it was not responding to the current treatment plan. Dr. Shane recommended I try tray 29 for two weeks to see if it would improve. When it didn't, I returned on June 26 and he rescanned me for refinement trays to move forward. Since that June 26 appointment, no progress has been made. It is now early August and I have received no new trays, no update, and no timeline. I have been wearing tray 29 for nearly a month and a half. It is deteriorating, full of holes, and has become uncomfortable to wear. I communicated this clearly to the staff. After "checking" twice and confirming that my trays were physically at the office prior to my scheduled appointment, I was notified less than an hour before the visit that the wrong trays had been sent by the lab. Instead of taking accountability or expediting a solution, I was simply rescheduled three more weeks out -- as if that was an acceptable response to wearing a deteriorating aligner for over six weeks. There was no urgency, no escalation, and no regard for the impact this delay would have on my treatment. Adding to the frustration, Tend routes all scheduling and communication through a centralized call center. You cannot speak directly with the local office. Even basic requests turn into drawn-out back-and-forth exchanges with someone who has no knowledge of your treatment or any relationship with your provider. I explicitly requested a call from someone in leadership -- twice. Instead, I received a generic email more than a week later saying my concern had been forwarded to studio management. No one ever followed up. No one seems to care. This experience is not an isolated case. On my past few visits to the Kendall Square location, I have personally witnessed at least two other patients visibly upset in the waiting area, also due to Tend's negligence. That says everything about how this place is run. Once this issue is resolved, I will not be returning. Tend is all about polished branding, but behind the scenes is a revolving door of staff, zero accountability, and no real support once they have your money. Dr. Shane deserves to work somewhere that supports both patients and professionals. If you are considering Tend, do yourself a favor and look elsewhere. Your time, money, and health deserve better.

You'll see others mention a similar story as well. 5 years ago, I came in after moving to Boston…read morefor a routine cleaning. They told me I needed 9 cavities filled. I have only had 1 cavity ever in my life and my last dentist had never mention anything about a cavity. I took this as a red flag and went to another dentist and there was no mention of any cavities. Just switched dentists again after moving and there have also been no mention of any cavities in the 5 years since I have gone here and 12 years leading into when I first came here. These people are dishonest and just trying to sell you on additional unneeded dentistry work. Avoid.

Let me begin by saying that I am someone who does not really like change. I was originally a…read morepatient of Dr. Goldstone, who was wonderful and had many admirable qualities, especially compassion. After he left, I continued going to Cambridgeside Dental Associates and became a patient of Dr. Khalil. I remained Dr. Khalil's patient for decades and, during that time, had several root canals. I always trusted the practice until I began receiving treatment estimates ranging from $8,000 to $10,000. I complained about a back tooth that had already had a root canal, and Dr. Khalil informed me that I needed another one. For years, I had been saving money to improve the appearance of my front tooth, and once again I was told that I would most likely need root canals on my front teeth as well. At that point, I decided to seek a second opinion from another dentist. I was told there was nothing wrong with my back tooth. I have since had my front teeth treated, and they look great -- without needing any root canals. The cost was about one-third (or less) of the original estimate. Additionally, it was discovered that I had an infection that required surgery and had never been identified. I ultimately had to see an oral surgeon for proper treatment. I would also like to mention that there seems to be frequent turnover among the hygienists and front desk staff. Over the years, I met many different hygienists, and the office staff has changed repeatedly, which I find concerning. I do not typically leave reviews, but I felt compelled to share my experience so that others will consider seeking a second opinion when presented with treatment plans costing many thousands of dollars.

Today was my first time at Tend and I'm never going anywhere else!…read more Kaitlyn was my hygienist and Dr. Brewer was my dentist. Not only are they great at connecting with people (we had a lot in common), but my Tend experience stands out among any other dentist visits I've had because: - I only sat waiting in the lobby for 1.5 minutes after checking in at reception - Warby Parker sunglasses - Beautiful patient rooms customized with your name - Beats headphones to watch tv with - They showed me x rays and thoroughly explained any areas to keep an eye on - Exam covered by insurance - Transparent pricing shared with me for additional dental work - Scheduling next visit was quick and painless - I got text reminders right after 11/10 experience! Go go go!

I found this clinic online and called the operator who is in a central office somewhere out of…read morestate. I got an emergency appointment and the Dentist who saw me was nice enough and focused "only on the tooth that i complained about". He then informed me that there are issues around that tooth that could also be causing pain and I should come in for a cleaning and a comprehensive exam. I did that one week later, which was still filled with pain. I got another set of zrays (I had given the clinic two previous sets that were recent) and then waited two hours for the dentist who came and said that he has to go home in 10 min and doesn't have time to see me. He did inform me that I have a cavity but that he also had a long day and didn't have time to deal with that. I was given an appointment a week later. I can't believe this is what counts as good health care in Boston. Oh I then got called after I left the clinic because they were worried I would give them an infectious disease and told me that I needed to be medically cleared. I informed them that this was not only discrimination but illegal and they said they will check before confirming the appointment. They did eventually confirm the appointment but by then I was sufficiently traumatized that I found another place to get treated. The good marketing is as far as it gets, they don't care about their patients at all. We are just dollar signs to them.

I've had a great experience switching to this dentist. The dentists along with the hygienists are…read moreall very polite and want you to have a smooth experience. I did have to get cavities filled here and that experience was relatively easy. The dentist wanted to make sure I was comfortable and was willing to offer breaks as needed. I also enjoy how close this practice is to South Station. This proximity makes it easier to fit appointments into your schedule. I would highly recommend this location for anyone who works downtown.

My quarterly routine cleaning and dental exam with Dr. Feron were excellent, caring, and…read morefarsighted. I have come here to Boston Dental for decades (since the 1970s), and I plan to keep my care centered here for as long as possible. The office staffers are excellent! Some new ones, but these two are excellent!

I had a knee replacement and was unable to have dental care for several months. I wanted clean…read moreteeth as soon as I could have them and I called for a cleaning only and was told it would cost $250.00!!!!!!! Wow! Enough said.....

I'm writing this review because the owner called me and made me feel very uncomfortable on the…read morephone while I was at work, even after I was told that the issue was resolved the previous day. He never asked about what had happened or what I had been told by the office, but just seemed focused on money (as another yelp review states below) and stated that my insurance was "weird" and "difficult" and that they had "lost money" on my like 3-minute cavity check). You need to realize that the office is in a position of power and please be respectful to everyone. A few months I called and was told that they would check on a cavity as part of my next cleaning at no additional charge (because it would take 10 seconds) and they were nice enough to move up my appointment. When I showed up for my appointment, they said they didn't have time for a cleaning and they checked inside my mouth for about 4-6 seconds and said everything was fine. I confirmed before (over the phone and in person) that it would be complementary (because it would take 10 seconds). They then charged me and billed my insurance for a full exam. The reason for this review is that the office has been frustrating and very needlessly time-consuming to work with; in addition to the phone call, on at least 4 different occasions I was told something would happen (we will call you later today of by tomorrow; we will email you in the next few hours) and nothing was done. Emails weren't sent with names in the signature so I was never sure who I was emailing with. In the future, just say "We're sorry this happened. You were told it would be a cleaning but instead we made a mistake with the schedule and we apologize for this. Good news is at we were able to do a 15-second check on your cavity we installed, and because this was only 15 seconds and because you were misled into thinking that it would be a complementary part of a cleaning, we won't be charging you or your insurance for those 15 seconds." All the dentists and orthodontists I had growing up, would check on a cavity that they installed for free if it took 5-10 seconds. If they saw something that looked more alarming we would go from there and possibly book a longer exam in the future. I may delete this review in the future, and wish everyone the best with no hard feelings. Goodbye.