Avoid Tend Dental at All Costs I cannot recommend Tend to anyone considering Invisalign or any form of dental care. Dr. Shane has been excellent throughout my treatment. He is thorough, professional, and genuinely invested in his patients. It is frustrating to see someone so capable working for a company this disorganized. I have spent nearly $7,000 on Invisalign and followed every instruction carefully. My primary goal was to correct a single rotated tooth that had relapsed after prior orthodontic treatment. I saw Dr. Shane on June 16 after progressing through tray 28 of 36. At that point, we determined the tooth had enough space to rotate, but it was not responding to the current treatment plan. Dr. Shane recommended I try tray 29 for two weeks to see if it would improve. When it didn't, I returned on June 26 and he rescanned me for refinement trays to move forward. Since that June 26 appointment, no progress has been made. It is now early August and I have received no new trays, no update, and no timeline. I have been wearing tray 29 for nearly a month and a half. It is deteriorating, full of holes, and has become uncomfortable to wear. I communicated this clearly to the staff. After "checking" twice and confirming that my trays were physically at the office prior to my scheduled appointment, I was notified less than an hour before the visit that the wrong trays had been sent by the lab. Instead of taking accountability or expediting a solution, I was simply rescheduled three more weeks out -- as if that was an acceptable response to wearing a deteriorating aligner for over six weeks. There was no urgency, no escalation, and no regard for the impact this delay would have on my treatment. Adding to the frustration, Tend routes all scheduling and communication through a centralized call center. You cannot speak directly with the local office. Even basic requests turn into drawn-out back-and-forth exchanges with someone who has no knowledge of your treatment or any relationship with your provider. I explicitly requested a call from someone in leadership -- twice. Instead, I received a generic email more than a week later saying my concern had been forwarded to studio management. No one ever followed up. No one seems to care. This experience is not an isolated case. On my past few visits to the Kendall Square location, I have personally witnessed at least two other patients visibly upset in the waiting area, also due to Tend's negligence. That says everything about how this place is run. Once this issue is resolved, I will not be returning. Tend is all about polished branding, but behind the scenes is a revolving door of staff, zero accountability, and no real support once they have your money. Dr. Shane deserves to work somewhere that supports both patients and professionals. If you are considering Tend, do yourself a favor and look elsewhere. Your time, money, and health deserve better. read more

Tend Dental Kendall Square - Deteriorating, cracked, separating at the tooth seams, evident holes in my aligner. - General Dentistry Near Me - Boston, Massachusetts

I have to say, I had quite a negative experience at "tend." I tried it out because my family dentist is quite far away and this was much more convenient. I regret it. let me tell you why, first from a very practical perspective: 1. the dental hygienist was quite inexperienced. she was taking x rays and it took many many tries to get them right. I certainly got much more radiation than necessary. she also knocked over the tool cart. she needed reassurance from me (the patient) 2. when the dentist came, she was condescending and used over complicated language, as if she graduated from dental school two months ago and was interested in applying all the big words she had learned. she admonished what she perceived as my insistent questioning of a dental concern. the upselling was also off the charts -- recommending invisalign, for example, which I definitely don't need. She kept saying something about the "lateral force applied to my teeth." she also said that when I come back in six months (see below), they would have to do some fancy camera scan of my teeth, which I'm sure they get a pretty penny for 3. they insist on you coming in every six months. not only did they mention it many times while I was there, the doctor said that she would come out with me to schedule my follow up. when I told the front desk that I didn't want to schedule a follow up there, the receptionist became immediately dismissive and I left. Now those were the practical things. from a purely sentimental perspective, I found the whole thing extremely performative. For example, 1. When you check in, they give you a "tend" branded toothbrush and toothpaste in a "tend" bag. This is clearly a marketing ploy to get the brand "tend" in your home bathroom 2. They then suggest that you may use said toothbrush and toothpaste in the adjacent "brushery". What's the brushery you may ask? It's two sinks in a room to brush your teeth in. 3. The overall aesthetics feel as though you're in some type of casino. Too many lights and colors. And everything feels cheap. It feels like they've tried to spend as little money as possible to appear as hip as possible, while providing the minimal amount of service possible. i Have never been too cynical about the rise in "business-minded" healthcare practices, as bloat does seem to be an issue in healthcare. But my god I have nothing positive to say about tend, and everything in there stank to me of private equity stripping the life out of something. I don't even have anything against private equity, that's just how it felt. If I had one thing to say to tend, it would be: do less. I just want my teeth cleaned. read more

I was apprehensive about going here initially because it's so fancy. I thought maybe the staff would be mean, but I'm so happy to say that wasn't the case at all! Don't get me wrong, the place is very fancy with its modern waiting area and tv screen on the ceiling, but the staff are extremely friendly and kind! Every single person I interacted with was so nonjudgmental and really took the time to talk to me to make sure I understood what was happening, what my treatment plan would look like, and most importantly the cost of everything. I feel really confident in going here now and I'm so happy I decided to take the chance. For reference I had a cleaning/exam and will go back for fillings and crowns. read more

Tend Dental Kendall Square - Inside the waiting area. - General Dentistry Near Me - Boston, Massachusetts

Absolute sham of a business. They told me that my cleaning visit was covered by insurance, and my insurance company verified that Tend accepts them. But after my visit, I was sent a bill for $298. My Tend portal says no insurance was applied. I then started reading other patient reviews of Tend, and it seems that they have a predatory practice of failing to file insurance claims before the deadline imposed by the insurance company. Then they are "forced" to make the patient pay out of pocket for the visit. If this charge is not reversed, I will file a complaint with the MA Attorney General's office. This nonsense is completely unacceptable and beyond the pale. read more

I absolutely loved my experience here, I used to have a lot of anxiety going to the dentist in the past, but from booking to check out I felt like my needs and comfort were always priority with Tend. This location is so convenient, right off of the red line. Big shout out to Jen for making me feel at ease and thoroughly talking through all of my concerns, her kindness and professionalism was the perfect start to my day! I genuinely can't wait to go to the dentist again! read more

Tend Dental Kendall Square - General Dentistry Near Me - Boston, Massachusetts

Everything I've been waiting for in a dentist! Tend is the One Medical of dentistry - but even more modern. It felt seamless from making an appointment and understanding what it would cost me (spoiler - nothing!) to checking in, understanding how it works, getting care, and walking through what was next. They've got Warby Parker sunglasses to minimize lighting, dedicated space for your stuff, ceiling TVs, mounted TVs with your personalized information (including the ability to see your tooth pics!), and state of the art technology. Oh, and everyone I interacted with was awesome! read more

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I found out about Tend via TikTok and knew i had to look into it. I've been looking for a new dental experience and this seemed up my alley. The lobby greets you with their friendly staff and amazing decor. My hygienist, Erin, met me in the lobby. She made me feel comfortable and walked me through how things were going to go. She was very kind and overall gentle during the cleaning. They use new technology for X-rays and some new equipment that didn't seem so "archaic" that made I hadn't seen before and was pretty neat. I watched some Netflix while I was lying down (with some Ray Ban-esque sunglasses on). I'm so glad I have a dental office that I look forward to visiting because it feels so "trendy" lol. read more

Tend Dental Kendall Square - The lobby with the Brush room on the right - General Dentistry Near Me - Boston, Massachusetts

The dentist I saw told me, "Every root canal requires a crown" -- a claim that's easily disproven by a simple Google search. Before they fully presented my treatment plan, they asked me what I do, I guess in an attempt to figure out how much money I make. The cleaning I received from the hygienist was thorough but unnecessarily painful and lengthy. Also, not for nothing -- they tout all their great "options" you can choose beforehand -- but they didn't actually implement either of the options I chose! read more

Under no circumstances should you use or trust Tend. After signing up online, entering all of my insurance information and being told that it was accepted, I was excited to see a new and better approach. Or so I thought. When I arrived at the location, wt first they couldn't find my insurance, but I pushed, and they did in fact have it. I was then told that nobody had actually checked my insurance, despite having been told by the website that it had been. After waiting for 45 minutes, I was told that they didn't accept it. Honestly, this was a colossal waste of time. Some excuse was given about a lack of staff, however that doesn't excuse the incorrect information and misleading communication on their site, making is seem like they had already done the work. read more

Had the best experience with my first exam and teeth cleaning at Tend! Having recently moved from FL to MA I needed to find a new local dentist and I found my new place! The staff was very friendly and very thorough in my cleaning and exam. My only feedback is having the ability to do my Invisalign consult and molds in the same visit and having free parking for patients. Let's see how the Invisalign process goes! I will be back in 3 weeks for the consult and then likely another appointment for the molds. Tend needs to work on that process! read more

The best dentist experience I've ever had, hands down. The space is very welcoming, the people are so nice, and the hygienists are gentle. I've always had pretty stressful dentist experiences, but this place is almost relaxing. They're super transparent about pricing, payment options, what your insurance will cover, and tell you all costs upfront before any services are even scheduled. A great experience overall, and I would (and do) recommend this practice to everyone. read more

As someone who hates the dentist and drags my feet about my annual cleanings, I really really liked the experience at Tend. From making my first appointment, to the process once I was there, everything was easy and seamless. My hygenist, Jennifer, was SO nice, explained everything she was doing and made my cleaning feel quick and (dare I say), enjoyable. The office itself is awesome, it's beautiful and feels like a spa. Watching Netflix above you while getting your teeth cleaned is an amazing touch. After my cleaning c/o Jennifer, the Dentist came in to introduce herself, took a quick look and chatted through my visit. She too was incredibly nice and clearly worked hand in hand with Jennifer to make sure I was well taken care of. Highly recommend Tend! It was completely free through my dental insurance, so no downside to giving it a go for your next cleaning! read more

I haven't had a professional cleaning in many, many years due to the aggressive nature most dentists offices have. The X-ray tech, hygienist, and dentist were all as friendly as could be. Even in their scolding of my bad habits, it was more encouragement to do better than making me feel bad about myself. My appointment was at 2pm, and I was in the chair at 2pm. My hygenist, Kim, was so kind and gentle with me, and took so much time, even seemed to take pride in explaining my pictures and x-rays to me. Everyone genuinely cared about my well being (or at least were great actors!) Also, having a TV to watch and headphones to drown out the typical dentist office noises was the icing on the cake. I've already scheduled my next cleaning and highly suggest to anyone looking for a new dentist office to consider Tend for your needs. read more

I am a college student in Boston. Fortunately, I am still in the 'no cavity' club, but I do need two wisdom teeth removed once I am back home miles from here. However, one of the teeth decided to shift causing me painful fits. I have such a workload these next few weeks to close out the semester and now suddenly this. I did a quick search, found Tend - Kendall. At 8am, I requested an online emergency appt. I was scheduled for 12:50pm same day. Got a text message there's a glitch with my insurance. Called the office. Oops, user entry error. Got that sorted. Tried to arrive 10min early but Boston traffic pushed that a bit. I was given a dental care kit in a nice zipper bag. Nice looking office. The staff was caring about my pain and treated me very well. The amazing doctor took care of me explained my options. On my way to the drugstore for a little Rx and bam just 5 hours later and life is much less painful. Thank you very much, Tend - Kendall. A great outcome for this college student being thrown this adulting experience. read more

Tend Dental Kendall Square - Nice zipper dental bag. - General Dentistry Near Me - Boston, Massachusetts

Sat here for 25 minutes after a week of aggressive messages about not missing or being late or they would charge me just to find out they didn't have anyone to see me. I had to ask twice what was going on. They were super content to just ignore me. They were nice and apologetic after the fact but completely non communicative and reactive. read more

This was my first visit to Tend! Everyone right from the employee at the reception, to the doctors / dentists who attended to my needs where extremely courteous and supportive. Furthermore, they ensured that I was in my comfort zone, during the X-rays, general teeth cleaning etc. Also the whole place looks like a set from a movie, making the visit to the dentist fancy. Very simple add-on's in the right places make this place spectacular. Booking appointments is easy, and they follow through timely. read more

Ended up switching dentist' due to insurance and am so glad I did! My past dentist tried telling me I had 3 cavities that needed treatment and didn't explain anything. Tend took the time to explain everything they saw and that I have debris and due to some clenching need a filling to prevent a cavity. Feel super relieved and look forward to continued care. read more

Clean, and did a great job. Really solid service especially if you commute between Boston and New York!!

I belong to OneMedical and I love the concept and practice. When Tend Dental opened in Boston I assumed it would would be the same. The dentist and hygienist were good and the office was nice and clean. The administration is HORRIBLE. They charged my credit card instead of filing my dental insurance. I have spoken to 5 different people trying to get the matter resolved. Every time, they promise to fix it and call me back It has been 2 months since my appointment. It is also IMPOSSIBLE to reach someone at the local clinic. You just get through to the main office. I was planning to come back and get 2 crowns replaced by Dr. Brewer but I can not deal with them. I feel bad for the dentist! I know they get compensated on return visits. read more

Tend Dental Kendall Square - 5th phone call. 30 min and no help! - General Dentistry Near Me - Boston, Massachusetts

They were not clear in all the information, I just ended paying some money and did not get a service. they lied about some stuff that you need to get done before using Invisalign because they want your money and they don't care about your health. They are scams. read more

Absolutely amazing experience, staff was kind, friendly and helpful. Place was immaculately clean and modern. Plus, my insurance covers most of it so I didn't even need to pay much. Loved the experience, can't wait for my next appointment. I usually only write reviews when things go wrong, but I had such a pleasant experience today I had to write a review. read more

Great experience from start to finish. Cost (outside of insurance) was outlined before my appointment, the office is very clean and well-designed, there are TVs on the ceiling and the staff was very friendly and knowledgable. read more

I had a great experience during my first dental exam at Tend! Everyone from start to finish was very kind and the place is immaculate from head to toe. You can tell they take health and safety protocols seriously. My hygienist was very thorough. Can't wait to go again in 6 months, a game changing dental spot! read more

An underwhelming, overpriced administrative nightmare. I'll never go back. I decided to get my teeth whitened before my wedding and booked a Sep 20 appt on Sep 13 with tend because there was no way I was going to get in with my regular dentist on a weeks notice. 1. It was not until 6pm eastern SEPTEMBER 19 (the day before my appt) that I get a call informing me that I needed authorization from my dentist to get this treatment or they'll have to see me as a new patient and do a full cleaning. This is something I DID NOT NEED because I followed the instructions on the website and got my teeth cleaned within the last 6 months (in august). Thankfully my normal dentist is an angel and was able to do this form same day - I didn't even get the form until I spent three tries getting someone on the phone and they emailed it to me when I asked what is the format of this "validation." (Shoutout to Alijah and though for being kind and thoughtful when this company made me extremely grumpy). I had to make time for this in my schedule that had I known further in advance it would not have been so stressful. It's simply unacceptable that they don't notify people of this practice at booking (! Seriously - so many other businesses will only let you book certain types of appointments if you're not a pre existing customer so this is legitimately so easy to avoid) or at maximum the next business day after someone has booked. They also just took the form and no one gave it so much as a glance when I got there- it would have been way too easy to forge. So at best this is just a terrible operating procedure issued by corporate, at worst it's a blatant cash grab. 2. The hygienist performing this service (never saw or spoke to a dentist - when I got my teeth whitened at a dentist a few years back the hygienist performed it but a dentist checked my teeth before and after) was clearly extremely new to performing this service, if not new to tend period. She was noticeably nervous and reassured by another hygienist who apologized that she couldn't stay and offer guidance! But did say to "text her in the app" if she needed anything. The hygienist should never have been asked to perform a service for the first time without supervision or one that she wasn't comfortable with! It took her 10-15 minutes to put in the device that spreads your mouth open and it fell out during the procedure so it had to be put back in and the solution reapplied. 3. The results were exceedingly average for having gone through all of that. My teeth weren't that yellow to begin with so it feels like a terrible waste of money ($495!! Which I guess they didn't take the insurance they took all that time to validate but it would have been nice if someone said this can't be covered under dental insurance) and time. Just go to your regular dentist and don't waste your time with this place. If you love the ease and convenience of one medical tend isn't the place for you. Update: no one has reached out to me so that seems to be for show :) read more

so kind and willing to educate without judgement! Also will help you figure out what your dental insurance will cover and walk you through every step! read more

Great team, addressed all of my concerns but didn't push products/treatments on me, genuinely wanted to help, and the TV calmed me down a lot during my appointment! Overall great experience, will be back. read more

The office is modern and ideally situated. The staff is friendly and efficient. My hygienist did a very careful job. I will continue to use Tend for my dental needs! read more

Always a pleasure! Everyone in the office is so lovely and accommodating, I always leave smiling. As someone who previously hated dentist appointments and felt a lot of shame around cavities, I've never felt shamed or like I was being judged, regardless of how healthy my teeth were for the exam. I greatly appreciate the office for always going the extra mile. read more

My experience at Tend was great. They are very nice and welcoming. Both the dentist and hygienist were thorough in their examinations/cleaning and explanations of any issues. They were patient and happy to answer any questions. They have the latest technology including a small camera that takes color pictures of your teeth. They offer you a selection of sunglasses to wear while they're cleaning and you get the choice of what to watch on the TV mounted on the ceiling as they're cleaning (I chose the Great British Bakeoff) while wearing noise-canceling headphones (with disposable earpiece covers). Very convenient location for those that work in Kendall Square. Highly recommend! read more

Caused horrible anxiety for no reason. Went to another dentist and found out that this place is a scam. Nothing wrong with my teeth. All they want is to take your money read more

The staff here is incredible. So nice, never rude, always professional, kind, and helpful. This applies to the hygienists, dentists, and reception staff. My teeth were in bad shape and it had been 5 years since coming in. I've been motivated to get them back in good shape and this has been 5 appointments yet the easiest experience possible. Would not come back if it weren't so easy. Highly recommend. read more

I was geeted and with a very warm welcome by Juliana and Margarette. I have to say I was delighted with Stephinies care. She is a gentle informative person willing to go the extra mile while with you. What is also nice about her she speaks spanish that's a plus for me. I recommend anyone even family members her. Tend did meet my expectations I am pleased thanks guys. read more

I have had a lot of bad experiences with dental offices in the Boston area but Tend was nothing like my previous experiences. I would highly recommend. The staff is super friendly and very knowledgeable. I felt really comfortable asking lots of questions. I can't say enough and will be recommending to others. read more

Beautiful space with a very caring staff! My hygienist Jen and dentist Dr. Brewer took the time to explain everything in as much detail as I wanted and really put me at ease. Touches like TVs on the ceiling with Netflix (including some soothing nature show options-- I watched Blue Planet) and headphones to distract you and block out the sound of the equipment are super helpful for anyone nervous about going to the dentist, like me. I love that they have their own app were you can easily book appts and see your recommended treatment plan (including a diagram of your mouth labeled with what needs to happen to which tooth), as well as see all your x-rays and tooth photos, and estimates/breakdowns of the cost of your plan -- with your specific insurance coverage included. Excellent communication all-around -- this should be the standard for dental/medical care. I'm a convert, and I would absolutely recommend them to others! read more

Been going here for a year. Almost every appointment I've made the past year they rescheduled me, sometimes last minute, yet are very adamant in charging for that one time you show up late or miss one of the appointments they rescheduled you for. You can take my 100 bucks for that fee but I'll never go to this place ever again. read more

Great experience, more thorough than any dentist I've been to. You get to choose a Netflix show beforehand and they give you beats headphones to watch during the exam, which really helps distract and get your mind off things. Definitely recommend! read more

The billing/administrative experience takes what could have been a great concept to a terrible experience. I was overcharged for my appointment here (which was billed directly to my credit card, which I provided when making the appointment). I have made repeated attempts to get the charge refunded, to no avail. They also do not have a phone number to contact the Kendall Square office directly, which I think is a bad sign -- customer care calls are all sent to people in New York who don't know or care about the issue. Very disappointing -- customer service and responsiveness is always the the sign of the quality of a business, and Tend is a huge fail. read more

Love that they make going to the dentist fun! Any dentist and dental hygienist were really kind and I loved the netflix! I was shocked to find out it was actually fully covered by my insurance. Will be back! read more

Really enjoyed my experience! The team did a good job of explaining all the procedures and made me feel comfortable throughout the experience. It's a super clean and aesthetically appealing place. read more

Wonderful service at a clean and friendly environment. Best dentist I've ever gone to...