I used to go here as long as I can remember when I was a little kid with Dr. Goldstone when they were good. They are very modern, X-rays showing up on the screen in front of you, text reminders etc. Service has become way less personal.
My most recent experience:
I had an appointment set up for 4pm. It was a 2 hour appointment as I was to have a root canal retreated. I get a call around 3 saying they were running a bit late, around 15 mins. That was fine, they normally never take me in on time so at least this time I got a warning. I still show up at 4 and I get brought in at 4:40!
I go in and an assistant takes a painful X-ray (the huge metal piece kept sticking into the front of my mouth and I even asked if I could do it myself). She gives me a release to sign. "You are fully aware of what's being done to you....you've had the opportunity to ask questions...the dentist won't be at fault." Um, no, actually, I have no idea what's being done exactly or if I should even get it done, so I wait for the dentist. She comes in and says (nice at first) "Thanks for waiting, sorry that a patient had an emergency." (At this point it was like 4:50). I'm like OK.. She replies "So I heard you have some questions as to what's going on."
Me- Yes, exactly what are you going to do?
Dr- Well it looks like your bone below was infected from the root canal.
Me- Ok, well what is the procedure like to fix it?
Dr- (Explains what she'll do. Drill hole through crown, take out filling, put medicine inside, then seal up).
Me- Was it my fault that it got infected? Because I don't want to have to go through this again and I just want to find out the cause of the problem. My crown has always felt a little loose and food constantly gets stuck in there.
Dr- Well I don't know what the cause is, it could be anything, I have to look.
Me- So you're telling me that you have to drill open my tooth and remove the filling to look down there and see if you missed cleaning one of the canals to identify the problem correctly?
Dr-I mean, yes, I would have to look, I can't tell exactly, but when I put pressure on the tooth you said it hurts so it looks like there's an infection down there.
Me- So but if the problem that caused it is my insecure crown that is letting bacteria in, what is it going to solve if you go down there but yet my crown is still broken?
Dr- Well that would have to be looked into.
Me- Well, can you look into it before you open my tooth?
Dr- It has to be Dr. Kallil, he's not here today. Maybe you should think about it.
Me- No, it's fine, just do it. If there's an infection it has to be fixed and I already took the time off to be here.
I told her I had an appointment at 6:10 at the mall and she said she needed more time. I asked her how long, she said maybe like 6:30. I said ok, well I'll cancel my appointment then. She exited the room annoyed. She comes back in:
Dr- I'm not going to do the procedure today. You need to think about it and talk to Dr. Khalil before you do anything.
Me- I just said that you could do it! I cancelled my following appointment and took two hours out of my day to be here! I gave you permission to start.
Dr- Well It's a procedure that takes two visits, it can't be rushed. I just spent the last half hour explaining to you what needs to be done.
(She spent maybe 7 minutes talking to me, and didn't mention it would be 2 visits until this point).
Dr- I can't stay here until 8 pm doing this, I just can't.
(First off, not my fault that it took them an hour to get to me, and secondly she was extremely overexaggerated saying it would last until 8 pm...it was 5pm).
Me- So why the heck did I come into the office today? I had an X-ray done my last visit which showed the infection. You were supposed to look at it and then tell me if I needed to do something. No one ever called me back, I had to call and someone just said oh yeah, it'll need to be done. What was the point of having me come in if you're not going to do anything?!
She storms out of the room. The assistant is like "What is going on?" No one really understood what was her problem.
I felt so disrespected and just like another person to get money from. When I was leaving talking to the receptionist she asked when I had free time and if I wanted to reschedule. Excuse me?!? I don't have free time, I'm booked over 70 hours a week. I had to buy time to be here. And I won't be making another appointment, I don't care what your sales goals are.
Any "doctor/dentist" who thinks that her time is more valuable than mine has no business making gold while in my mouth.
There are a few good people here, most of the receptionists and Dr. Eitutis is great. Dr. Khalil is pretty stuck up. When I asked him question he replied "Do you not think I know how to do my job?" He was also very demanding/sarcastic with the hygienist who was helping him. I'M NOT SORRY ABOUT WANTING TO BE AN INFORMED PATIENT, IT IS A RIGHT! read more