Exceptional staff and Dr. Jeff is very professional but also funny. I don't think anyone is in a…read morerush to go back to the dentist, but I look forward to my next visit.

Everything you want from a neighborhood dentist: friendly staff and a thorough/caring doctor. They…read morehad me in and out quickly, but didn't make me feel rushed. No wait to be seen - Dr. Goldman saw me the instant my appointment was scheduled. What I liked the most about my experience was that I felt completely taken care of without it taking much time. Furthermore, they gave me a goody bag at the end, which - no matter how old I get - is still something I enjoy.

This experience honestly left me feeling awful, sharing in the hopes it saves someone else this…read morefeeling. All I was trying to do was schedule a routine check-up and cleaning since their office is near where I live. The only thing the office needed to do was make one phone call to verify my insurance. I asked multiple times, and explained everything clearly. They simply refused. It's not just that they wouldn't make the call, it was how they just brushed me aside; I wasn't worth even the slightest bit of effort. It came across as dismissive, classist, and completely lacking in empathy. Maybe they would've given me more attention if they knew that I also need to have 2 crowns replaced? Patients deserve to be treated with dignity, not made to feel like they're an inconvenience because their insurance requires one extra phone call. Their loss is now another dentists gain.

New to Charlestown Ma we called the Navy Yard Dental team with a emergency. They told us come in…read moreright now. NICE. We entered the beautiful very modern office with a big smile from Paula. She showed us into a exam room and meet with Deb. All wearing clean uniforms, in a spotless office. Dr. Sidky greeted us with a Charlestown layback smile. He quickly did the repairs and off we go. Wahoooooo for Navy Yard Dental Team. Thanks again.

You'll see others mention a similar story as well. 5 years ago, I came in after moving to Boston…read morefor a routine cleaning. They told me I needed 9 cavities filled. I have only had 1 cavity ever in my life and my last dentist had never mention anything about a cavity. I took this as a red flag and went to another dentist and there was no mention of any cavities. Just switched dentists again after moving and there have also been no mention of any cavities in the 5 years since I have gone here and 12 years leading into when I first came here. These people are dishonest and just trying to sell you on additional unneeded dentistry work. Avoid.

Let me begin by saying that I am someone who does not really like change. I was originally a…read morepatient of Dr. Goldstone, who was wonderful and had many admirable qualities, especially compassion. After he left, I continued going to Cambridgeside Dental Associates and became a patient of Dr. Khalil. I remained Dr. Khalil's patient for decades and, during that time, had several root canals. I always trusted the practice until I began receiving treatment estimates ranging from $8,000 to $10,000. I complained about a back tooth that had already had a root canal, and Dr. Khalil informed me that I needed another one. For years, I had been saving money to improve the appearance of my front tooth, and once again I was told that I would most likely need root canals on my front teeth as well. At that point, I decided to seek a second opinion from another dentist. I was told there was nothing wrong with my back tooth. I have since had my front teeth treated, and they look great -- without needing any root canals. The cost was about one-third (or less) of the original estimate. Additionally, it was discovered that I had an infection that required surgery and had never been identified. I ultimately had to see an oral surgeon for proper treatment. I would also like to mention that there seems to be frequent turnover among the hygienists and front desk staff. Over the years, I met many different hygienists, and the office staff has changed repeatedly, which I find concerning. I do not typically leave reviews, but I felt compelled to share my experience so that others will consider seeking a second opinion when presented with treatment plans costing many thousands of dollars.

Facility: The facility is well-kept clean and comfortable. The equipment that they used seemed…read moreup-to-date. For example, when the dentist came in he was able to show and display all of my teeth in front of me on a large screen and explained thoroughly what he was seeing and what to look out for. Staff: Administrative: administrative staff was very welcoming and knowledgeable. They were able to explain the paperwork and how much the visit was including my insurance costs as well in a very calm and kind way (Monique?). Professional Staff: my hygienist name was Kathy. She was very knowledgeable and kind. Not only was she good at her job she was good at holding a good conversation and getting to know me and sharing a bit about herself. My dentist was Dr. Cheong. He was really welcoming as well and professional. Not only was he professional, but he was able to hold a welcoming conversation too. Scheduling: Super easy, they were able to get me in for a wisdom tooth extraction in less than a month. Highly recommend!

STOP! WE DO NOT RECOMMEND - They tell you what you want to hear. But in reality, they do not take…read morethe time to actually listen to your questions, they just give "yeah,yeah, we will take care of that", dentist wouldn't bother really answering the questions, he was annoyed or too much in a hurry. The dentist consistently treats you with attitude that he is better than you and feels very put off when you ask him questions that normally would be asked. The office manager that sells the procedures, she is so "slick" and tells you what you want to hear just to get your money. The material they use for going through a cosmetic reconstruction is VERY CHEAP, not what they say it is, don't take the time to explain what the procedure is or what happens next.. website says Emergency Services.....they DO NOT have emergency services, my partner had so many issues and they would not take appts on an emergency, don't have any one for on-call, they are basically treating you as a number and can't get you out fast enough instead of taking the time to listen and understand what the patient is asking or going through.. they expect you to pay $1000s+++ , but yet once they got your money, they don't treat you well at all. oh and of course they recommend you get better stuff the more you pay, NOT true, the partials before the true permanent ones where so cheap, my partner could barely eat soft food without them breaking every other week, Their customer service is horrible, you leave a message and they RARELY call you back, you actually speak with some and they say the office manager will call back, but you have to call again at least three times over a period of days before she actually talks to you; they are absolutely horrible! I will not recommend this practice ever..not even for general dentistry. Please don't spend your hard earned money on this place...

I had a knee replacement and was unable to have dental care for several months. I wanted clean…read moreteeth as soon as I could have them and I called for a cleaning only and was told it would cost $250.00!!!!!!! Wow! Enough said.....

I'm writing this review because the owner called me and made me feel very uncomfortable on the…read morephone while I was at work, even after I was told that the issue was resolved the previous day. He never asked about what had happened or what I had been told by the office, but just seemed focused on money (as another yelp review states below) and stated that my insurance was "weird" and "difficult" and that they had "lost money" on my like 3-minute cavity check). You need to realize that the office is in a position of power and please be respectful to everyone. A few months I called and was told that they would check on a cavity as part of my next cleaning at no additional charge (because it would take 10 seconds) and they were nice enough to move up my appointment. When I showed up for my appointment, they said they didn't have time for a cleaning and they checked inside my mouth for about 4-6 seconds and said everything was fine. I confirmed before (over the phone and in person) that it would be complementary (because it would take 10 seconds). They then charged me and billed my insurance for a full exam. The reason for this review is that the office has been frustrating and very needlessly time-consuming to work with; in addition to the phone call, on at least 4 different occasions I was told something would happen (we will call you later today of by tomorrow; we will email you in the next few hours) and nothing was done. Emails weren't sent with names in the signature so I was never sure who I was emailing with. In the future, just say "We're sorry this happened. You were told it would be a cleaning but instead we made a mistake with the schedule and we apologize for this. Good news is at we were able to do a 15-second check on your cavity we installed, and because this was only 15 seconds and because you were misled into thinking that it would be a complementary part of a cleaning, we won't be charging you or your insurance for those 15 seconds." All the dentists and orthodontists I had growing up, would check on a cavity that they installed for free if it took 5-10 seconds. If they saw something that looked more alarming we would go from there and possibly book a longer exam in the future. I may delete this review in the future, and wish everyone the best with no hard feelings. Goodbye.

Dr. Tranfaglia was EXACTLY what I was looking for! First of all as the dentist she ALSO does the…read morecleaning HERSELF!! I told her I had sensitive gums and she was very gentle. She also was very respectful when I declined x rays. The lights were not fluorescent which was a HUGE plus for me (they had a couple but had cloud covers over them). I highly recommend her.

Just finished my first visit with "Dr. Sandy" and I have to say: wow-zah…read more This woman, and her entire practice, is superb. Ms. Debbie at the front desk, and Ms. Laura with the x-rays, have been so helpful. There has been drama with my old dentist (Advanced Dental Care--beware!), and then with my insurance, and they've been troopers in resolving it. The practice itself is very small (one room) but still feels very friendly; it's also very clean, and it's clear that Dr. Sandy takes all of the decisions she makes regarding the patient experience very seriously, right down to the taste of the flouride (I'm not kidding). The actual visit was very efficient but very thorough. X-rays were painless, I got the best cleaning of my life, plus a yummy flouride polish, new toothbrush, floss, and toothpaste. Dr. Sandy wasn't pushy about my poor flossing habits, but did take time to explain the reasons behind plaque deposits, scientifically, which I really appreciated. She's jovial, she's warm, and she's engaged with her patients--that is very, very clear. I mean, when a woman with an M.D. introduces herself as "Dr. Sandy," it's pretty evident that you're not just a number. They're only open 3 days a week BUT they have an emergency line that you can call anytime you're in pain or having concerns, which is an amazing service and business model imho. Bonus: proper bike parking right outside. :D :D :D

I truly consider it a privilege to be a patient at Riley and Han Dental Associates. I've been with…read morethe practice for many years, after being referred to them, by my "in-the-know" physical therapist, and I couldn't be more grateful for his recommendation. Over the years, I've been fortunate to find a handful of healthcare practices that combine exceptional expertise with genuine kindness and warmth. Riley and Han Dental Associates is one of them. In my opinion, it is the finest dental practice in the Boston area. I've been treated by both Dr. Riley, IV, and Dr. Han, whose skill, precision, and artistry are evident in the excellent work they've done for me. I've also had the pleasure of interacting with many members of their team, and every one of them has been professional, knowledgeable, welcoming, and compassionate. One aspect of their care that I especially appreciate is how comprehensive it is. Every visit includes a thorough oral cancer screening, and my medical history is carefully reviewed and updated, including every visit for a cleaning. They don't just focus on your teeth--they treat you as a whole person, recognizing the important connection between oral health and overall health. I can't say enough good things about Riley and Han Dental Associates. My sincere thanks to Dr. Riley, Dr. Han, and their outstanding team for the exceptional care they've provided me, over the years. I recommend them without hesitation.

I've been a patient of this dental practice for at least 15 years and have had nothing but…read moreexcellent experiences with Dr. Riley IV, Elaine, Nancy, Toni, and Dr. Han. They're always professional and polite no matter how busy they are and as a result I actually look forward to going to the dentist, believe it or not. Dr. Riley IV, Dr. Han, and Elaine are very gentle when working, unlike other dentists I have visited. They are also very honest, never selling me services I don't need. The office is immaculate and it is obvious they sanitize everything that should be sanitized to avoid the spread of disease. If you try this practice you will never go elsewhere.

Dr. Hsu is hands down the best dentist I have ever had. Invisalign, new caps, implant, cleaning --…read moreall have been done with care, professionalism and kindness. The entire staff has always been wonderful and attentive during the six years I have been coming to Suffolk Dental.

Always the best. Never rushed. Best dental care team in Boston. Thoughtful care. Present and…read moreconsidered. Happy Halloween!

My parents always taught me to invest in my smile and take care of my teeth. I have lived in New…read moreYork Los Angeles and Miami. In those cities, I have always sought the best dental care available. Dr. Stein has been by far the best dentist I have ever visited. Overall my smile is gorgeous, but I have always had a problem with chronic grinding. Bite guards have helped, but there was some residual jaw pain that seemed I just needed to live with - despite such wonderful prior dental care. However, within the first 30 minutes of meeting Dr. Stein, he performed some magic. Using either an optical scanner or CAD/CAM, he made 3-d renditions of my teeth and running a few tests, he made an adjustment that relieved pain that had been plaguing me for over 10 years. Furthermore, I needed my first crown. Whereas some dental offices take weeks to do crowns, Dr. Stein made a model and completed the total process in 3 hours. The work done was exquisite. What really made me feel so deeply grateful for him, though, was how he responded when I needed help. Around the same time as getting the crown, I needed to have major surgery. When you have major surgery your whole immune system goes into overdrive, and for this reason, the recent crown started to cause me some pain. I reached out to Dr. Stein, and he almost immediately responded from his personal cell phone. This was midday on the weekend. He took a considerable amount of time evaluating what was going on to assess the right treatment. To be safe, I was put on antibiotics. He went on to tell me if I had any other issues to call him. My friend, who was helping me in my recovery, was able to pick them up within the next few hours. I could not have asked for someone to be more responsive, more kind, more patient, or more professional. He followed up with me later that week. It was one of those moments where you realize how lucky you are, and I realize how grateful I was to have chosen to try Dr. Stein since moving to Boston. His offices were clean, with thorough PPE and cleaning that was reassuring. I truly cannot recommend him more.

I have been a patient of Dr. James Stein for decades and could never ever imagine going anywhere…read moreelse. He is the ABSOLUTE best. Dr. Stein is a perfectionist and totally trustworthy. Over the years, I have had various dental procedures including having a new crown done 2 days ago. What a fabulous experience. The whole experience did not have any pain and took one visit (2 hours) and I walked out with a flawless crown. Dr. Stein has state of the art equipment which makes all visits extremely efficient. He is such a talented and experienced dentist and he is so good, that dentists get their dental care from Dr. Stein. His staff is also amazing, passionate and professional. Victoria is such a caring and thorough hygienist who truly cares about doing a quality job for every single one of her patients. The receptionist, Robin is kind and always helpful.

Awesome cleaning, as usual. Very attentive and friendly dental clinician. Very thorough cleaning…read moreof my crowded teeth

We made an appointment with this dentist based on recommendations and ratings. There is nothing on…read morethe website indicating it is on the second floor of the building or indicating that it does not have any access for wheelchairs. There is no elevator. The website says all are welcome. Apparently that is all but wheelchair users.