I am frustrated by the lack of explanations and potentially unnecessary drilling they wanted to do…read more They told me I had six cavities, this surprised me so I consulted another dentist. That dentist said that they would recommend only one filling, that the others had weakened enamel but not to the point they recommend fillings as tooth material is better. (That dentist also didn't want to replace a filling that I repeatedly questioned as it's sensitive, and explained why. I felt a lot more comfortable elsewhere) Mainly also annoyed by the lack of response I got from them when trying to figure out a miscommunication where I was told a lower number then saw the treatment plan for more cavities. The cleaning was fine but the rest was bad and made me stressed.

It is one issue after another with this practice. Beware, your dental visit does not end after you…read moreleave the office. Be prepared for lost time, money, and patience with their poor insurance and billing practices. These include billing your visit as out-of-network even though it is verifiably in-network, and receiving bogus bills months later and getting yelled at by office staff that "you signed paperwork that you'd be responsible for any payments not covered by insurance" and then, after numerous attempts, having office staff tell you that it was their error after all and everything was covered by insurance. Reading over other reviews, it seems like they have the same systematic practice across patients. For my experiences, it's at the level of questionable billing and insurance practices, but for other patients it sounds like they are making bogus claims about dental issues when second opinions suggest they don't exist. The common theme, in my opinion and shared by other reviews, is that the bottom line is "money" rather than "patient care." I have asked to talk to a dentist about the poor billing/office staff experiences and was never contacted. For those who care to go beyond a yelp review for this particular practice, consider making your voice heard: https://www.mass.gov/info-details/file-a-complaint-against-a-health-care-professional-or-facility#:~:text=+-,Online,Washington%20Street%2C%20Boston%2C%20MA%2002108

Just the worst. Less and less engaged after Covid. Cold, Uncaring and Understaffed. Couldn't even…read moredo a teeth whitening without burning me, which took a month to heal. No real apology. Does not examine for mouth Cancers. Let my teeth get really bad. As though I had no dental care at all. Then she proceeded to send me all over the place to other Specialists. Just Bad. If you have a choice JUST DON'T

I've been going to Arlington Dental Care for years now. I recently had a chipped tooth and…read moreDr.Kaveti was able to see me very quickly and fix it so well I can't tell which tooth was chipped! Dr. Kaveti is very knowledgable, kind, and caring to her patients and I highly recommend Arlington Dental Care to anyone looking for a new dentist!

The staff are amazing and they understand the needs of their patients and their approachable and…read moretheir kindness shows in the work they do.

I hear wonderful things about the dentists. My review is of the office staff. I called a while ago…read moreand was placed on the waitlist. I never received a call back. I called again and was told I was called (I wasn't and can prove it with phone records). I was told they weren't taking new patients but would make an exception and put me on the waitlist...again. And you can guess....they never called...again. Disappointing experience-good luck with the office staff.

We have been going to Gentle Dental Arlington for years. Apparently, they have decided to install…read morea new bot system for calls that will not allow us to speak to someone at the front desk. In this Instance, we have a DENTAL EMERGENCY & IN EXTREME PAIN. We called multiple time and have been routed to voicemail over & over again with no call back from their front desk. What kind of Dental Practice doesn't pick up nor call back for Dental Emergencies? The kind you don't want to go to! Avoid this practice, they DO NOT TAKE URGENT CARE SERIOUSLY!!!

I called specifically to get a tooth extraction for a child under 12 with sedation. The whole point…read moreof making the appointment was to get this done. 2 weeks I called, asked if they had gotten the referral, is they got the X-rays, I was assured that they could do the procedure. I took a day off work to take my kid there and take care of him after. 2 hours before the appointment they called to tell me they cannot do sedation for a child under 12.

Dentist in Arlington, Mass. Fabulous dentist and wonderful…read morecare. Very special dentist.

Dr Esbah is excellent. Careful, very considerate of your comfort while in her chair & extremely…read morecompetent. Best dentist I've ever had. GS Arlington

I have been going to this office for as long as i can remember. even when i moved no one compared…read more They are the most thorough and have an attention to detail that is great! i love my smile!

I have the highest regard for Dr Wyman and his practice. He is kind and highly competent. His…read morestaff is great at squeezing in appointments. I have some serious dentist anxiety and he dealt with it very compassionately. Love all the hygienists too! Last -there is no pressure to do unnecessary work, buy products, or whatever else occurs at less established/more commercial practices.

Amazing staff amazing doctor, best I've been to. A retired dentist I know goes here and agreesread more

The last time, I went there in March to have the crown of existing implant(tooth.#20) removed. So…read moreDr. can carry out a treatment plan to build a bridge over a missing tooth #22, and a failed implant #21. While he could not forced the crown to be removed, the force accidentally chipped one of the upper tooth. Ouch! Then, he told me he had to stop the treatment plan until he discusses with the periodontics, and may consult a specialist and will let me know what will be the next move. I haven't heard from them since...I am seeing another dentist now. Part II, After new dentist did a CT scan, he and his peridontics found out not only implant #21 failed, implant #23 is also not workable (they are willing to share their findings with Arlington smiles upon request.) Part III, Both dentist and periodontics and office staff at Arlington Smiles are all very nice , they even give senior 10% discount!. Yet to a patient, good dental work is more important than discount. Back to my tooth #20 implant which was done by a peridontics in Seattle 2021 before I moved to Boston. Arlington smiles mistakenly file claim to insurance for #20, the work they DID NOT do. Insurance denied the claim. So, they invoiced me and I paid the $2937 out of my own pocket Later I found out and wrote them on 3/2 about the filing mistake, and call them too. Yet no word from them to acknowledge the mistake, nor get straight to refund me. I am going to call again to follow up. And will post the outcome

Dr. Chang & the team are wonderful. I highly recommend their services; so kind, compassionate and…read moreincredibly good at what they do.

I know it is weird to review something like this because everyone hates going to the dentist, but I…read morereally like this practice. I use to go to it when it was a friendly old Armenian dentist and it was bought by Dr. Chang. He is very nice and listens with patience. He does amazing work and all referals thus far (eg. root canal, braces) have been spot on. If you are looking for someone new, give him a try.

Dr. Simon has been my dentist for 20 years, and I am glad to have a dentist I trust. I recently…read morevisited her new Belmont office and the care I received during the visit was outstanding as always. Also, I was impressed by her new office-- the quality of her staff, the technology she's invested in, and the fact that there is parking in front. Dr. Simon is experienced, compassionate, and deeply invested in her patients' wellbeing and results. She also cares for several members of my family, and my mom, in particular, couldn't be happier with her work. I highly recommend Dr. Simon.

So far, not impressed with the new dentist. Love my hygienist, but I feel like the new dentist is…read moretrying to 'upsell,' which is a large problem to me. Office staff has changed, and the front desk seems snarky.