After my car dealer told me both batteries on my car were dead and it would be $1k to replace them…read moreboth, I called AutoZone to check how much it would be there + install, talked to Michael who knew a lot more than the service team at my dealer. When I got there and told Ben what was going on, he said it sounds strange that I needed to replace both batteries and we should test it before I purchase. Sure enough the 2nd battery was perfectly fine, he replaced it quickly in 105 degree weather and was very kind. The new battery was 3x more powerful than my old battery for a quarter of the cost at the dealer. Appreciate the honesty and fast service

I called this morning. They told me that they would order a part that would be in by 2:30 this…read moreafternoon 8 o'clock tonight when I called to see if they had the parts so I can swing by to pick it up. They never ordered it.

Juan is awesome! True life saver. He helped me with my problems from start to finish !read more

This review is acknowledge the great and professional service that I received from the associate,…read moreHarold Adei-Manu. His personable and genuine service made a major difference with addressing the concerns that I had with my vehicle. I will look forward to seeking his expertise in the future.

I stopped in because I thought I needed a new car battery. Wallace was a life saver!! He helped…read moreswitch out my terrible corroded battery for a new one. His patience was commendable and he was so nice. Highly recommend this location, the staff are really great and they know what they are doing over there!

Had a new Battery Put in my car. The staff was great. James…read morereally knew his stuff. I will definitely be back.

Updated Review: Thanks to Aaban for installing my battery today in this cold weather. I called…read moreahead of time and he remembered my situation after I got a jump to drive there.

Glad it's here! Relatively close to everything. I was pleased as are other motor/car enthusiasts. A…read morecouple of days ago, got some less than exciting wiper blades, along with some valve stem covers. The car washing stuff is rather expensive. Go to Target or Wally World for that. On a plus note their car batteries are reasonable! That was a pleasant surprise. Parking is plentiful here. Yes you can get caught up at the Burke Lake Road intersection, but the whole area is fairly busy. I like the employees here. Seems like a nice group of folks. They also have the complimentary code machines. I look forward to more visits here. Welcome to Burke!

1 star Came in…read morerecently to exchange a set of wiper blades that didn't fit my vehicle. One of the employees in a grey shirt was extremely helpful and professional--great customer service and really tried to assist us with the return, even though the packaging was slightly damaged. Unfortunately, the experience was completely ruined by another employee (whose photo I've attached). While she was helping another customer, she loudly made disrespectful and uncalled-for comments about us, saying things like, "They prolly tryna return the wrong parts," and, "That's some snake sh*t." Totally unprofessional and unnecessary. My wife proved her wrong by pulling the exact same part off the shelf and showing that it was indeed the right item--just missing a piece of the packaging. Even after being proven wrong, this employee didn't apologize or acknowledge her behavior. She continued yelling across the store and cursing behind the register while kids were around. Completely unacceptable. This location has lost my business. Unless that employee is disciplined and taught how to act professionally, I won't be back

Came in to grab window wipers I had no clue what to grab. Luckily Corey was super helpful and…read morepatient while helping me pick some out. He even installed them for me. Great customer service.

I bought a pair of jump cables when I couldn't find my pair in the shed that I usually use and low…read moreand behold, when I got home I immediately found my pair in my utility room. I went back to return these with the receipt and the cashier would not accept my return. She brazenly brushed me off by looking at the cables and told me I had already used them. I told her I had not used them and had just bought them when I found my own pair. She refused to listen and just seemed to be looking for an excuse not to allow the return. The cables were in the original packaging with the receipt but she could have cared less. I told her that Advanced Auto takes returns of tools and other items like jump cables even if the customer used them. I explained that Advanced Auto looks at it as lending tools and are happy to make the return refund, she still didn't issue the return. The fact is I had not even used these jump cables. I told her I will be submiting a review of my experience and she said, "Go right ahead". She has absolutely no sense of customer satisfaction and encourages bad reviews. This Auto Zone is just across the street from where I live but I will never go there again.

First time attending here and bad customer service, staff were very unfriendly. Specially a young…read morefemale who's name I don't know.

I want to sincerely thank you Derrick for taking the time to help me replace my light bulb. While…read moreit may seem like a small task, your kindness and willingness to lend a hand made a big difference for me. Your thoughtfulness and generosity did not go unnoticed, and I truly appreciate your help. It's comforting to know there are people like you who are always willing to assist others. Thank you once again for your help -- and for brightening up my day in more ways than one! With appreciation, Rhonda

I needed to replace a battery, and Mike delivered excellent service! A big thank you to Mike!read more

They seem helpful in some things, like putting on wiper blades. However, other things seemingly…read moreshow that employees lack a knowledge of basic auto tools and their use and have difficulty finding things in the store.

Odie ROCKS! My wipers had apparently been put on incorrectly a year ago and flew off the car in…read morethe rain last night. Odie had my new wipers on and working in less than 10 minutes. It was such a pleasure to have excellent service from this knowledgeable young man. Advance AutoParts is lucky to have him... give that man a raise.... I will definitely be back because of this professional and polite young man.

The last of the old time locally owned and run repair shops in the Lorton area. We've been taking…read moreour cars there for over a decade, and they always do well. It isn't fancy, but they're honest and fast! Love those guys!!

The owner is a very disrespectful man. The employees are great. I will never go there.read more

This is my second time coming to this shop. Overall, I have been happy with the price and service…read morethat you get here. I will lower my rating by 1 star. After looking at my bill, they have a credit card processing fee. When you are paying for auto service, it seems a bit petty to charge a credit card processing fee on top of that. They should post a sign alerting customers to this practice.

My tire was leaking air and I was having trouble filling up my tank so I searched on Yelp and found…read moreLorton Auto. Their website was easy to navigate and I was able to schedule an appointment in no time. The gentleman upfront was honest and told me it would take a little longer for them to diagnose the fueling issue due to the upcoming holiday so I opted to have my tire fixed for now. And in no time my car was pulled to the garage and, within minutes, they were able to patch up a hole I failed to locate after multiple attempts. Lorton Auto did a fantastic job and the staff were extremely friendly and honest. I will definitely be back to have them diagnose and hopefully fix my fueling issue and any issue I may have with my other vehicles.