Juan is awesome! True life saver. He helped me with my problems from start to finish !

I purchased a battery on 12/31/20. I returned on 1/2/21 to turn in the old battery and to receive my $18 back. When I purchased the new battery the gentleman who helped me signed me up for an autozone thing where I provided my phone number and If I had any issues they would be able to pull my account up and see the warranty on the battery. They were not able to install the battery so I went to another location to have it installed and told the gentleman who helped me purchase the battery that I would return the battery after the holiday. He said fine. When I went in on 1/2/21 the young lady at the counter was unable to look up my account. I even showed her the original receipt. She said there was nothing she could do because my information was not in the system. I asked her if she could add my information the receipt I showed her had all the information. She said no. I asked to speak to a manager because she kept going behind the shelves to speak to someone. The man she was speaking to said he didn't have the time to help me because he was the commercial manager. I asked what were my other options. She suggested with an attitude she could do a return and charge me again. That didn't make sense because i would be charged again and wouldn't get the money returned to my account for 5-7 business days. All I wanted to do was make sure my warranty was noted and deliver the old battery and receive my $18 return. Finally the young lady handed me a receipt and said the $18 would be refunded but it wasn't. And it's been several weeks. I went back to look at the receipt she gave me and noticed it says "Return Voucher". This autozone is not helpful or customer service oriented. I will never go back to this location no matter how close it is to me. And I will be telling others how the "Commercial Manager" and his staff were not helpful at all. If I could've given zero stars I would have. read more

AutoZone - Return voucher. Not my $18 refund. - Auto Parts & Supplies Near Me - Woodbridge, Virginia

This review is acknowledge the great and professional service that I received from the associate, Harold Adei-Manu. His personable and genuine service made a major difference with addressing the concerns that I had with my vehicle. I will look forward to seeking his expertise in the future. read more

I wouldn't ask for help from the kids behind the counter because they seemed clueless when i asked for engine oil that helps with a leak. Luckily 1 out of the 3 knew what I needed and I got want was needed and was on my way. Came towards closing but I've been here other times and parking lot is crazy packed. read more

Excellent service and the parts sales manager was really helpful and friendly

Fast service. Friendly staff. Came here for a new battery, which was readily available and installed by the store staff. Entire process took less than 30 minutes. read more

July 7, 2018, I was visiting my daughter and son-in-law, who live in Woodbridge. I woke up Saturday morning for my long trip home to Georgia, and dead battery. No problem. My son-in-law gave me a jump and I headed to AutoZone with him following for safety. When we got there, I asked the woman behind the counter about them installing a battery for my 2014 Honda CRV. She really acted like I was putting her out, and she was not friendly at all. But she came out to look at the battery. Nope, she said. They can't install it because it had fuses on top of the battery. I'd have to take it to the dealer. Well, I was in Virginia and my dealer is in Georgia, so we went to Advance Auto right across the street. The guy there looked at it, said it looked like any other Honda CRV battery, and it would be no problem. He installed a new battery for me in about 20 minutes. So whether it was laziness on the part of the employee, or complete lack of knowledge about batteries (both equally bad, in my opinion), AutoZone lost my sale of about $130, and they also lost any future sales, because I'll never go into another AutoZone, and I plan to tell all my friends. read more

My engine light came on, I asked for a diagnostic. There were 2 people behind the register, I asked one employees (he was not the manager on duty), he refused saying they were too busy. There were 2 customers behind one register, each holding 1 item. He said to come back later in the afternoon when it's less busy. I am there at 2:00. I asked when, like 4 or 5? He said um, yeah... This is lie. It's the DMV crush time starts at 2:30 and anyone that would do anything with their cars are out in 30 min and will be on the road until 7:00. I said I am worried and I shouldn't be driving around with an engine light and then he says to go across the street to Advanced Auto. I go to Advanced Auto, remarked that AZ wouldn't run a diagnostics and learned that AZ regularly not run diagnostics and the folks end up in Advanced Auto. Within 30 seconds, plugs in diagnostic cable next to my steering wheel - a code is returned within anther 30 seconds. He looks up the error code and determines possibilities and walks me through possible malfunctions and possible fixes. I get some engine cleaner for $11 as first steps before contemplating taking it to the dealer and also investing in a possible secondary engine pump for $165. Hey AZ didn't want to take my money, so I'll give it to Advanced Auto. I signed up for their loyalty program and well be doing all my car related shopping there with a guy name Jose. BTW, he is awesome! If I was AZ corporate, I'd hire people that care and take pride in their work. These guys should be doing something that is less challenging and aggrevating to how they'd like to spend their day. read more

Bottom line, they missed the mark. I went to them early on a Saturday and, although they were friendly, they didn't seem to really want me there yet. I showed them the fog light I was looking to replace. He quickly told me that he didn't have it. Fine. Asked them about a switch I was looking to replace and he pointed at an isle and said it was down there. I'm a big boy, so I'll find it myself. I was looking for a high voltage switch, but everything they had was low voltage. The man behind the counter insisted they were the same since they looked similar. No sales were made that day from me. They got two stars because they were nice while being unhelpful. Went down to Pepboys and got the attention and help I needed. Maybe I was there too early, but there are three big auto parts stores in the area, so they need to step up their game. read more

I had a bad experience with a so called manager. His name was Aronald. My 1 year old got into my wallet and I had to return something to get my money back at AutoZone. The manager who asstited me was rude because i didn't have a recipet. I try to explain that my kid ripe the recipet and I had bought it with the debit card and if they can look it up with my card. He said no. He ask for my phone number to look up the accou t explain I didn't have one. He was like my empolyee always ask for a number that how we can see if you bought. And I told him well they didn't so that my fault. And he didn't want to offer a store credit at all. Costumer service sucks there. And rude manager as well. Maybe he needs to retrain again on costumer service. read more

Called there today due to a major issue I was having with my truck I was looking for a Control Arm & Ball joint for the driver and passenger side I ending up speaking to a rep there named Alex on the phone. Once he told me they had both parts I said I was on my way so I get there and Alex was busy I ended up speaking to Allen now I was a little hesitant to tell him because Alex knew everything and did not want to have to re explain everything again but I did and it was only because Allen was on point with his customer service and he wanted to help me. So he type all my info in and he knew exactly what I was talking about and needed then Alex came out and finished the order. I appreciate both of them due to the GREAT customer service and all the help they gave me. I got what I need and felt good about where I spent my money. So AutoZone you have a new customer for all my truck needs at that store #4295 because of the way I was treated. Thank you again Alex and Allen for all your help!!!! read more

Be aware you may get stuck with a defective priduc. I can give a zero I will. Just bought a cigarette lighter plug extention by Bell the fuse blew within 2 weeks. I don't have my receipt the working manager john won't even do a simple swap. Try buying the fuse don't even have it. Ask can he make exception still no. This store takes but not give read more

First off let me say that this is not the first time I have been to the AZ. I went there today to get a battery for my vehicle, now let me state that I'm a former auto zoner myself...I ask one of the managers about the price for my battery for my vehicle he tells me what they are I proceed to but it he's about to go on break so his store manager takes over. She proceeds to check me out she states that I need to buy the washers and grease in order for them to install my battery...so I asked that's new since when have y'all done that she's says it's always been that way part of the warranty. That's a lie because never would I ever force my client to buy something they did not want or need I know it's part of their wittdtjr but you should not lie to the customers I was going to but it anyways but she lied to me. Then as a former AZ employee their store look trashy employees out of dress code and horrible customer service. Being that they have their competition across the street they need to step up their game they are losing way to many customers I know the AutoZone culture and I know that's not the type of customer service they teach I will not be coming back to this AZ will take my money somewhere else read more

I had the best experience at this Autozone. I came in on my lunch break. I was having a terrible day and I was in a rush. I had just wasted about 20 minutes of my time across the street at Advanced Auto Parts. The representatives at AutoZone could tell that I was upset. The manager went out of his way to make me feel better. I was in and out within 5 minutes with all of the parts that I needed. He even carried them to my car for me and informed me of the warranty information. By the time I left I had forgotten that I was even upset. From now on this AutoZone will always be my first stop. read more