They are always helpful polite and have the parts that i need. Amazing prices that you can't find anywhere else.

Chris was extremely helpful in assisting me with my situation and it couldnt have gone any smoother. Outstanding customer service

What OUTSTANDING service from Alfredo in the Dale City store!!! He was SO kind, professional, knowledgeable, and just WONDERFUL!!! (What a difference from the disappointing service from Tony at the Shoppers Best Way location in Woodbridge...) read more

Walked in and greeted and asked if I needed help by 3 different people. Great, friendly service.

I love Advance. I've been to them all over the country and rarely receive bad customer service. This one was no exception. I was immediately helped and given several options. The employee even knew that one of the items was but one get one half off without looking. I wasn't planning on buying two, but he sold me on it. He had great customer service and made a good argument for why I might need two. If I lived in the area, I'd definitely return to this store based on my interaction with this employee. I recommend this store. read more

If I could leave 0 stars I would. The supervisor named Mo was extremely rude when we went to exchange a part that was under warranty. Nothing but attitude and unpleasant. read more

These people don't have nay customer service. I placed an online order which was placed in 3 different orders. They couldn't locate the 3rd order which was placed for pickup at noon and I went to pickup at 3pm. For 45min the manager/supervisor with curly hair and glasses wasted my time and said i have to call customer service and stuff. I asked them to call since its their fault they can't locate my order. I received confirmation email and charges were charged on my CC and she still didn't give me my items. She walked away while I dialed the number and on call customer service center said they could locate the order and wanted to talk to someone at store. I was left at empty counter and when I asked the guy with short hair and beats on it, he was sarcastic enough to stare at me instead of calling someone to help me. While this stupid @$$ stared at me she was seen and he said "there she is". I said thanks and he said something stupid in reply and he and customer in front if him started laughing. I wasn't having it and ignore this idiot low life moron. Lady came and I told her customer service wants to talk to someone in store and rudely she said "well you got the order# so give it to them" Long story short, they told her to give me the item as they can locate the order on their end. Lastly i was given my order after 45min wait which was supposed to be in and out kinda deal. No apologies or anything was offered from this moron and she walked away. If she really is a manager she should wear a name badge so we can know who to complaint. No one has name tag so no one can identify anyone with names. All these people need training. I have always supported local business specially after covid but looks like I'm going back to online retailers like rockauto and amazon. Advance auto parts has lost another elite member customer after this terrible experience. read more

I bought a part online for in-store pick up at the store in Manassas because no store in my area had the part. When I tried the part, the part did not fit my vehicle. I called the store where I got the part from for a solution and they told me that rather then me drive 30+ minutes to the store, I could take the part to any store and they would gladly issue a refund and I would be able to order the correct part there since it was not in stock. I decided to take the part to the Advance Auto in Dale City which is a few minutes from my home on the same day that the part was bought and only about two hours of having the part in my possession. I was explaining why I was returning the part to the cashier when along comes the manager, Mo, who starts to examine the part very intensely. I couldn't figure out why he was so invested in looking so hard at the part since it was a simple return and the error was made on their part. He then said he could not take the part back. I asked why not if I had a receipt and the part was not a fit. He went on to say that it was because his store would not absorb the loss and said that I needed to take it back to the store where I bought it from. I told him that the store was far and that I was told that I could take it to any store. I asked him to focus on customer service rather than his loss that he kept repeating. I explained that his store is part of a chain that draws from the same well and that it shouldn't matter what bucket the water was coming from. He was very determined about his numbers and even admitted to knowing that I was issued a bad part but that he would not take the loss. He went as far as saying that I was issued a used part at the other store and falsely claimed natural manufacturing marks on the plastic as proof. My humble opinion is that because I am Hispanic and there is a large non-English speaking community that Mo's store serves, he felt that I was just another Hispanic problem for him that he could easily dismiss without a care for customer service and without regard for his company's policies. I have a strong suspicion that if I were a white shopper Mo would have issued the refund without hesitation. I am a firm believer in customer service and spend my money where I receive good customer service. This experience will definitely affect what store I get my parts from. Luckily, this is not the only parts store in the area. I was able to return the part and receive my refund at another store where it literally took them two minutes to complete the transaction. Managers like Mo should be demoted or retrained on customer service. read more

Not much to say. Limited options on products like paint and body repair products. Prices are not competitive as I have found the same products at a better price at Walmart down the street. The area manager should check his/her competitors and price accordingly. read more

This is the worst advance auto store I have ever been too. I've been buying parts from Advance for years now and when I came in to exchange my parts because the wrong part was delivered, the staff there gave me nothing but attitude. More specifically, the man name Matt and the supervisor were so unprofessional chuckling at me when I showed them the wrong part was sent to me. The box was delivered to me all messed up but the parts themselves unused and I just needed to exchange them for the correct parts. They were rude on the phone and said the parts were available in store, but when I got there they told me they didn't have them. And they asked me "if I would take these parts if the box looked like this?" I continued to tell them this is how it was delivered and was even going to show them on my ring camera that's how the box looked. He also went as far to tell you can put any size rim on a car.. Lord help this store. SMH. Anyway, it turns out they did have the parts and after going back and forth they finally exchanged the parts. I would not recommend this location! Go to any other Advance store but this one! It's a bunch of young kids playing trap and know nothing about cars. It's not worth the headache. Horrible experience. read more

After waiting 20minutes in line to have my alternators tested, I needed to remove a bracket so it would fit on the machine, after doing that I returned and a very rude unprofessional man named MO said I needed to get back into line and wait again! I was about to spend over $200 on a new alternator and MO lost the sale by being a rude inconsiderate immature CSR. read more

This is by far the best Advanced auto I've been to, not one time, have they not had the part I needed in a crunch. The staff is also very helpful when needing something. read more

I've been a local customer for about 2 years, one of the new manager is very rude to me, and I'm hoping so change will come until then... I would rather take my business somewhere else. read more

Went in to have my battery tested and ultimately replaced. The store was packed and the employees were slammed with customers. William was the the gentleman who helped me...he was really professional and courteous. Top notch service! I've been a customer that the Forestdale Plaza location for years and workers like William is the reason I will continue to be one. read more

Always knowledgeable people and willing to help, have never had a problem finding what is needed

Did a online order, supposed to be ready in 30 minutes. Showed up 2 hours later and it still wasn't ready. They had to pull the order while I waited. read more

Have been buying parts here for over a decade and it is much better today than in times past. Part quality and selection is immensely better and staff is more attentive and caring than before. Now, I chose to come here instead of avoid it. Nice work Advance Auto! read more

Okay, seriously. "Brian" who I guess is one of the managers.. is absolutely one of the rudest people I have ever encountered in customer service. Being someone who works IN customer service, I was completely appalled by how unwilling he seemed to help me, and how abrupt and RUDE he was! I came in needing something to hold my muffler up, as it fell down and was dragging.. I talked to the first guy who greeted me, his name was phil, and he was very nice and offered to come outside and secure it for me for the time being, but there was a line of customers.. so he looked at Brian and said hey this young lady needs me to look at something for her outside and Brian says, Well you cant right now it's too busy.. he rubbed me wrong instantly! then i waited for 15 minutes while the line went down and Brian is who offers to help me...I said I think I need like a muffler clamp or something.. He said well yeah that's what you need, that's what its called.. and me, knowing nothing about cars whatsoever, said, okay well I didn't know what I needed so....he gives me a blank stare...I follow with, so do you have it? He gets on the computer, types it in, and says "Nope. Don't have it." Blank stare.... So I say "um OKAY can you order it?"...Blank stare...he says "Nope." - Like no apology, no offering to call around, doesn't offer me another option.. literally "NOPE". So I say um okay well my muffler is being held up by a bungee cord right now because I literally have nothing else to put it up with, so can you possibly think of anything else you might have that I could use? Blank stare..."Oh no I really cant." like SERIOUSLY? Thanks for the help Brian.. truly.. Your attitude absolutely sucks and this is coming from someone who knows how much being in customer service can suck...Needless to say, I bought a small pack of bungee cords so I could get out of the parking lot and took myself RIGHT to another auto part store.. absolutely AWFUL customer service!! read more

My boyfriend had placed an online order for store pickup today, 8/25/19 in the evening. When we came to pick the part up, we waited in line to be helped by Diana, who was not in any way very good with customer relations. We told her the issue, what we needed and she said she couldnt find the part. Than called for Mo, who was the manager on duty. While we were waiting for our order to be found, the guy at the next register had been waiting for 15 minutes just to receive a receipt to be later told by the MOD Mo, that he couldn't print the receipt. While we were still standing there at the register, Diana the cashier that was helping us was very rude and was of no help to us as well as she didn't do anything to help us. She shouldn't work here and all she was concerned about was the fact that she was off at 7:30. Diana had said that the part had to be special ordered, but yet we could place the order online for this store. We never received a I apologize for the inconvenience or Diana and Mo trying to make it better. This is ridiculous for me as a customer to have to go through this nonsense and deal with these incapable employees. read more

Came by with a dead battery looking for a replacement and install. Got exactly that, but the tech, Jeff Gonzalez, did a fair bit extra as the stock battery was defective and the process got complicated. Great customer service for the situation getting a working battery in under less than ideal conditions. read more