I used this Firestone for a couple of years and was very disappointed with my latest visit. I left with more car problems than when I arrived. Went in for a wheel alignment. They told me my car battery (12v) died while it was being worked on. What? I came in for an alignment. I had to buy a new battery because they fucked up my old battery somehow. When they were done, my car, which is an EV, now has a "Service EV System" warning light on the dashboard that I've never seen before. This was not there before they hooked the car up to the battery tester. When I drove away my car still shakes and pulls to the left. I took it back and they tell me this happens because I need new tires. The constant upsell was too much. This shop has lost my trust. Now I have to go to the dealership to have everything cleaned up. read more

Appointment at 8:00 am for oil change, it's 10:03 am and still not completed. They are still doing a "follow up". Avoid this rip off place at all costs. read more

Do not go to this Firestone. A terrible experience. I am typically a fan of Firestone. They have competitive prices, work fast, and have plenty of locations nationwide. Twice on cross-country trips they saved me from unexpected auto issues. This time it was horrible. I made an "appointment" the morning before, only to arrive and learn that "appointments" are not a concept they get at this location. My vehicle had to wait in line behind all the other "first come, first serve" vehicles. If I had known that, I would have shown up before they opened at 0700. Making this worse, the woman at the counter was rude to customers and treated the technicians poorly. Outside there is a banner which says "Under New Management." For the sake of the employees, I hope she is not it. Then, after watching my truck sit and wait for 90 minutes, I finally saw it go inside. I was then called inside for the technician to try and convince me to replace my brake pads...even though I could clearly see that they had not yet reached the wear tabs...yes, I know that I will need new brake pads in the next few months but not today. My "appointment" for a simple oil change and tire rotation (under warranty) took over two hours, resulting in my son arriving late to his basketball game. I will remain a Firestone customer but I will never come back to this one. read more

I've had my tires and battery changed here within the last week and the service was great! Special mention to Ramon who is very kind and patient. He also was gentle with his recommendations for my vehicle maintenance needs. I will certainly return. This place works quick and does a good job with a great attitude! read more

Avoid. Tyres changed but over $100 of additional unrequested items added to my bill. Refused to refund me the additional work on the phone and when I went back in person they said they couldn't refund me as there wasn't a manager working there. The young lady on the desk couldn't care less and even called out an ironic "drive safe" as I walked out. Really childish as I had been completely polite with her. read more

One of the worst auto repair shops I've ever encountered. have used them four times and each visit is worse than the previous visit. For example, four months ago I purchased their "lifetime alignment" package for my F150. They did the alignment and I was told that I could come back for another alignment any time. I brought the truck in for another alignment on 8/8/23 and received a call a few hours later stating that the tie rod ends were frozen and that they could not do the alignment. I pointed out that they did it four months ago with no problems. They had no explanation. My opinion? They made $200 on their "lifetime alignment" but don't want to honor further alignments so they are making up issues which prevent them from doing further alignments. And this isn't the only problem we have had with them. Please, stay away from this business. They are poor mechanics and swindlers. read more

On December 6, I scheduled an appointment for an oil change on December 9. Upon my arrival, I was informed that the service center no longer provides Standard Oil changes, only the more expensive options such as Pennzoil® Platinum High Mileage, Pennzoil® Gold, and Pennzoil® Platinum. I am disappointed because their website still advertises the availability of standard Pennzoil®, and this information was not communicated in my appointment confirmation email. They could see by email and name all my previous oil changes have been standard Pennzoil oil changes. After years of oil changes I need to go some place else. read more

I got 4 tires installed Monday Feb. 26, I got a higher estimate from the lady in front desk, well, luckily, I searched the net, and the price was over $200 less, when I received the car, I noticed that my alloy rims were badly scratched, on all four wheels, I called the next day early morning, to report this issue, the same lady told me the mechanic is not here, will let you know when he arrive, for some reason I felt she is lying, I drove to the shop, I asked an employee, and he confirmed the Mechanic is in, of course the front desk lady . taken by surprise, she called the Mechanic to inspect the car, well. he insisted that these scratches are curb scratches, I got fed up with that back-and-forth argument, so I left, but I will pursue this issue till I get it resolved. read more

This is a fabulous Firestone complete auto service shop. Everything in one place. The shop has a professional, well-trained staff that a very polite to everyone. It's the best Firestone dealership in the area. I just live, everything about this business. They are the perfect place to get wheel alignments and all your auto needs. I have an Audi and I trust them with my A3. Well done! Best characteristics: polite, professional, great value the life time alignment, always on time and on budget, read more

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Solid costumer service from the staff. They took me in on my emergency at a good price. Props to Jalyn for the outstanding support. I will return for sure. read more

As my dealership deals with everyone catching up on their vehicles due to the pandemic and had a two week wait, I needed to find another place to inspect my car fast. It was easy to make an online appointment for the next day and then drop off my car car as soon as the Firestone opened. Within a couple hours, they called and said my car was ready for pickup. Since it was a very minor fix, they only charged me the $20ish inspection cost. I would definitely come here again for basic car issues. read more

Ordered tires through tire rack for a scheduled install. Specifically decided on this location due to its close proximity to the house (have a leak and needed to get it to a place asap after filling tires up). Now here is where it got "wonky" to put it mildly. Showed up 30 minutes before my scheduled time--they were able to find me in the system and find the tires that I had shipped to them (yay!) Now the bad: Was then asked what vehicle I had (apparently tire rack hadn't sent them the info) and I mentioned I had, gasp! A Tesla model 3. I was told that instead of today they would have to reschedule to Sunday (3 days later). Apparently they didn't have a technician that was "comfortable" with mounting and installing tires on a Tesla (per service manager). Here's the rub: 1) Service manager stated that they needed to put the car into "service mode" for the tires. Uh, no--they actually don't, especially if they lift the whole car. Even if they did--it's literally a 20 second process. 2) Service manager stated that they didn't have the pucks to lift the vehicle. This is the only Quasi-legitimate reasoning for not servicing the vehicle--but again, as long as all four wheels are off the ground instead of a single point and the lifts are where they are supposed to be--non issue, and that's coming directly from Tesla who's service center rarely uses them. Aside--even if they were required, was this location going to make them appear out of nowhere between today and Sunday (three days from now over a weekend?)... The ONLY saving grace this location has was calling the Springfield location and getting me into their service department (had to cart the tires over myself hoping that my leaking tire would hold till I got there, and then waiting from 10:15 to literally 5:00 to get my tires installed--and then at full price. Avoid this location like the plague until they can train their folks. read more

I went today to Firestone to buy tires for my car I had the most beautiful experience high customer service big thank you to Eric who made sure my car done fast because I have to go to work . I will definitely come back highly recommended read more

Very friendly and helpful staff. I chanced upon this place cause pepboys was closed on a sunday. Walked in and they took care of my car's needs. Would come back. read more

I have used this Firestone in the past; no issues. Last week though, I made an appointment to have two tires put on, rotate tires, then balance. After 1 1/2 hours, my car was still not worked on. It took 3 hours to have 2 tires put on and balance; they didn't rotate them. I will not use this Firestone again; poor management. On a good note, the ladies at the front counter were very friendly and positive. read more

Had an appointment for 10:00 am and an hour later the vehicle still hasn't been brought into the shop. While here waiting a lady who came in for oil change at 9:00 was still waiting 3hrs later. read more

My new Buick Encore's tire managed a screw nail in the center of the tire. I didn't have a lot of time for the repair, but, hoped it would be fixed with a patch or plug. I was at the shop early on Monday morning, and without hassle, they took care of it and I was on the road within 30 mins. I've been coming to this location for 5+ years, every time, I am treated with respect, the management (Mark) and servicemen are appropriate, the facility is clean...and they make a decent pot of coffee too! Their no nonsense approach and friendly, courteous manner is a plus! This is my go-to location and shop. So glad they are in the neighborhood and have done a great job maintaining their high ratings! read more

They were able to squeeze me in for a flat tire despite a busy Saturday morning and were very friendly and knowledgeable. I do feel they tried to upsell me on a few things but I appreciated their quick turn around time after a terrible experience at pep boys down the road. Their prices were competitive and customer service great! read more

Everything was great until my cabin filter was changed and as a recommendation and now it smells like Mildew al the damn time.

1. I was quoted $60 for lifetime rotation & balance; brought it in & became $73 plus tax. 2. Took nearly 3 hours for the job, with the appointment. 3. They nearly lost my lock nut key after the appointment. Took about 10 mins for several people to search around; turns out they still left it attached to one of the rear wheels... Poor attention to detail. I'd have to find a different Firestone to go next since I already paid for the lifetime rotation & balance package. Front office staffs are courteous, though! read more

This is my second time to this location and them accommodating me on the same day in a timely matter. Both times have been due to me needing a new tire due to a flat -- I have their hazard warranty which gets me another tire for a discounted price. Peter helped me out yesterday and called me with updates. I dropped the car off around 1045 and it was ready by 130pm. You can sit and wait, and they have free WiFi or you can go across the street and there is a shopping center. I also have lifetime alignment warranty. I would recommend this location . read more

My review is based on the customer service I received. Although I arrived 10 minutes prior to closing time, Mark was gracious and still willing to check out my car just to make sure I made it home safely. He was extremely helpful in checking out my tires to make sure there weren't nails in them. Just off the customer service alone, I'd definitely return to this Firestone! read more

We dropped our daughters car off, for 2 new tires and an alignment, before she heads off to college. After picking up the car, we noticed a bad vibration, so we took the car back to Firestone. After quite a bit of trouble shooting, we learned that there was a problem with the tires themselves. James bent over backwards to make it right. We have even better tires now, and feel like my daughters car is safe. Thanks James and team at Firestone, for being so nice and working to resolve the issue. read more

I was in today for an oil change and tire repair and Kayla at the front desk was exceptional! She was polite and knowledgeable and made sure I was taken care of. Thank you! read more

ALL businesses should have the same level of quality customer service, ability to be flexible to their customers needs, have competitive prices and do the job they are paid to do at a fair price I needed 4 hi profile tires and got a great price at Tire Rack. JAMES matched the price and even gave me a little off on top of that! James called me to follow up my appointment (Imagine that) and was just a cool guy to do business with. The quote of 2-3 hours was shortened to a little over an hour. I recommend this store for all your needs read more

After sheltering in place for 2 weeks, I thought it would be a good idea to start up my car and make sure it was running ok. I drove it around the block and as I exited my vehicle I noticed that I had a screw in my back tire. I called Firestone and spoke with Mark, who was very kind and told me to bring it in. Upon arrival, Mark and the entire Firestone team were attentive and professional. Can't say enough good things about this shop. They treated me as if I was a longtime customer. Amazing service and I will always return for any of my tire needs. Outstanding job and much gratitude! read more

There's no way I can let this day go by without giving a shoutout to this location. Chris is truly God sent, and a man of patience. I called in because one of my tires was significantly low, and he told me without hesitation to bring it in and see what they could do. Chris listened to my concern and was very friendly and happy to help. His team got to my car in the time Chris told me, and they were done in a timely manner!!! I not only recommend this location, but I'll only take my car here for needed services! Thanks to you Chris and your team on the floor!!! You guys rock!!! read more

Even though I have had to use this place way too much in the last few months I would go back. The service is always speedy and the employees are always friendly. The only problem is I came in with my spare on and they never put it back under my car. I took my car in for an oil change and asked specifically for them to put it under my car and they still Didn't. My husband ended up putting it under for me. Everything else is good here. read more

Brought my car in for diagnostics. Firestone quoted me $2000 in repairs to the front end suspension, broke the lug nut post, and got a bit snarky. I am giving them two stars because they only charged me for the post and the diagnostics after I put my foot down. When I took my car to the dealership for a second opinion on the suspension issues, they said there was nothing wrong with the car. Never again Firestone. Just because I am a woman doesn't mean you can try to freak me out and upcharge me. read more

Always my go to car place when out of town, this location is as great as the rest! They had my oil changed ahead of the estimated time and when I was curious if I needed a tire rotation, checked my mileage and reminded me that I get free rotations on the tires I purchased from them 5k miles ago! All this in the chaos before a hurricane hit & friendly service??? Phenomenal! PLUS: you can schedule an appt online, long hours, open Sundays! read more

I don't want to dissuade people from coming here for tires or oils changes because I am sure that stuff is ok; however troubleshooting mechanical problems is not on par. Happens. I won't be back. read more

So, I walked in one day to get my oil changed, but without an appointment I was expected to wait 1-1.5 hours to get my car oil changed. I asked the employee when would be the best time to come in, he recommends that I make an appointment, which I did... However, I learned the hard way yesterday that making an appointment really does not mean much....So I walk in at my appointment time and I simply ask the guy "how long will my oil change take..30 min?" he replies with a chuckle and tells me more like 1-1.5 hours...he tells me that the only thing an appointment guarantees is that your car is next up to be fixed whenever the availability arises...Well, on the bright side..they have FREE WIFI..and a TV...yuppp that 1.5 hours still went by slow..ly.. never.again. read more

Do Not bring your vehicle here for repairs. We brought our Honda CRV for new rear struts and had to go back 4 different times to get fixed.....and they are STILL NOT FIXED RIGHT!!!! This is after paying over $1000. The last time we brought it in they accidentally cut the brake line wire near the strut. Not sure how you do that, but thank God it was fixed. We still have this vehicle and now live in another state. Yes, the back right strut still makes noise, and now we have to pay another mechanic to fix this. Maybe we can find a real mechanic that actually knows how to fix vehicles properly. Very Disappointed since this is suppose to be a company that has been doing business for a long time. read more

My car's serpentine belt broke last week and I called a few auto shops to get a quote on how much a replacement would cost. A few places were really dismissive and refused to give me an upfront price (one said, "Anywhere from $100-$300" despite the fact that I told them make, model and year). Firestone actually gave me a definitive price when I called, which was a fair price given the cost of a new belt and labor costs. They did it quickly and for what I consider a good price. I like honest places. I like well-priced places. Why aren't more auto shops like this? A+ for these guys. read more

Right off the bat, I'm giving them two stars because they add "road hazard" insurance without my consent while I was getting two tires put on. I caught it when I looked over the estimate and called them to tell them to take it off. That would have been an additional $60+ that I'd be paying for something I didn't ask for. I also asked if they could replace a headlight bulb (which I had previously purchased) since they'd be working on my car and they refused. I asked if one of the guys could just show me how to do it (because it wouldn't take longer than a few minutes) and they looked at me like I had bat wings for ears. I won't be taking my car here again. read more

I've always used Firestone as my place for tires, breaks, and alignment. Their "for life" services are outstanding, and they pay for themselves after the first visit. The team in Alexandria is outstanding, always make room for me, call me and keep me informed as to what's going on with the car, and even tell me when I don't need services I've requested. Great service overall! read more

I always do my own vehicle maintenance, but when it comes to alignments and tire mounting, I have to take it in. Luckily, the guys at Firestone are professionals of the highest caliber. They made quick work of my alignment job and tire patch. Next time something from my fleet is due for an alignment, I'll be sure to check here first! read more

Was able to get me in quickly for a set of tires at a fair price. The employees and Jordan were courteous and stuck to the promised times and price. Wasn't pressured with unnecessary service. Good experience all around. Will be back and may consider for other service in the future. read more

I've taken my vehicle here several times for different reasons over the years and I've always received professional and quality service. The guys here are honest. I've never felt like I was being milked out of money like some places. read more

Have had a ton of problems with our jeep this year moving. We had brought in our jeep for inspection because our car was overheating and we weren't seeing a coolant leak super strong but we were seeing some what seemed to be water from the drivers side seat under the car, they checked everything and said we did have a bad water pump and that it needed to be replaced ASAP. We got the water pump replaced that being almost a 900 dollar replacement (for one my husband never saw a leak coming from the water pump but they said it was 100% the water pump so we trusted them) Literally three days later our car started to overheat again. We brought it in and they had it up on a lift for two hours just looking to see what it could be, they said since they just replaced the water pump maybe some air was in the lines and the coolant ran through the system and they couldn't see a leak so they just added more coolant and let us on our way. Later that day I went to get the mail and saw a huge green coolant puddle that ended up coming from the underside of the drivers side seat originally where we saw some fluid previously when they said it was the water pump. We brought it in and they said it was the heater core that was leaking coolant (mind you this is our third time letting them look at our vehicle). They estimated us 1700 for the fix I understand it's a large job. We now believe it was the heater core all along causing the problem and that they didn't do a good enough job looking and just assumed it was water pump. They also wouldn't bypass the heater core and for no reason they gave us lol. We also just replaced our back breaks recently with parts we bought, we're traveling soon and needed our front ones done (yes with our own parts) but of course they won't replace those either because they don't take customer parts they say, (but yet previously they offered for us to buy the water pump from rock auto etc and install it yet they won't take our breaks?) This location isn't helpful and Firestone people just want money and for them to be done with your car. I do not recommend any of the men from this shop, they also are very sketchy with their explanations. Be super cautious people!! They also schedule and appointment but than took hours before they even looked at my vehicle. If you're gonna schedule someone do it correct. read more