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    Yates Automotive

    3.9 (431 reviews)
    Open 6:30 am - 8:00 pm

    Services - Yates Automotive

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto general diagnosis

    Yates Automotive Photos

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    Recommended Reviews - Yates Automotive

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    Reviews With Photos

    Gayle R.

    Shout out to Yates Automotive & their amazing staff. Yesterday, on way to church, my warning light came on that my back rear tire was very low, so headed to Yates Automotive. Embarrassed to say I wasn't sure how much air was needed and how to check it so went in and a very, very nice, professional young man named John said he would be happy to put air in my tires. When I told him it was only the rear tire that the light had indicated, he insisted on checking all four and, this photo shows what he found in my front tire. So thankful he found that before who knows what could've happened. That's the kind of personal attention and service Yates has been giving my family for over 50 years. Besides outstanding service, they are also one of the most generous and supportive businesses to our community & to so many non-profits. Thank you to the Yates family & entire team!!

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    19 hours ago

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    3 months ago

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    17 days ago

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    10 months ago

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    Linda M.

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    3 months ago

    everything done and thorough diagnostics. completed on time. TheYates staff to a person is awesome.

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    3 months ago

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    4 months ago

    They did what they said. They discovered our transfer case needed attention (58,000 miles).~ courteous, patient, welcoming and efficient

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    2 years ago

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    Jason Y.

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    1 year ago

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    Jason Y.

    Apologies our manager Joey has tried to read out to .

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    2 years ago

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    Jason Y.

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    2 years ago

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    6 months ago

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    2 years ago

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    Jason Y.

    Thank you Neal for taking the time to give us a great review.

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    2 years ago

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    Jason Y.

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    1 year ago

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    Jason Y.

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    1 year ago

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    Jason Y.

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    2 years ago

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    Jason Y.

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Very professional but also make you feel like a part of their family. Very happy with their service.

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    2 years ago

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    2 years ago

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    Jason Y.

    Thank you Roger for the great review and WELCOME to VA.

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    5 years ago

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    2 years ago

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    Jason Y.

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    4 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    Jason Y.

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    3 years ago

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    3 years ago

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    3 years ago

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    3 years ago

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    2 years ago

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    Jason Y.

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    2 years ago

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    Jason Y.

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    4 years ago

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    3 years ago

    Excellent service! Quick turnaround and reasonable prices! Staff is very accommodating.

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    Jason Y.

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    6 years ago

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    Page 1 of 11

    Ask the Community - Yates Automotive

    Greetings, Do you good folks offer auto detailing services.. inside cleaning and outside washing and deep waxing..? If so, can I bring my 2011 Charger in for an estimate..?

    Thank you for your question, Steven! Yes, we do provide a number of detailing services. You can find a list of our detailing services, descriptions and prices on our website here: https://www.yatesautomotive.com/detailing If you would like to make… Read more

    View All 2 Questions

    Review Highlights - Yates Automotive

    Great service, super helpful, and I was in and out feeling very comfortable about the entire process.

    Mentioned in 8 reviews

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    NTB-National Tire & Battery - Oil handprint

    NTB-National Tire & Battery

    (199 reviews)

    I called and asked if they had availability to patch my tire. Gentleman said yes. I asked for the…read morecost. Gentleman asked if I ever been to a NTB. I said no. Gentleman said he would do it for free. I said okay, what time? Gentleman said 2 pm. I arrive at 1:35pm. My name was in their system for an appointment. However the patch would cost $40.50. I asked what happen to the free? Gentleman said if you purchased the tire here it would be free. I explained to Gentleman that's not what me and the other Gentleman discussed. I didn't waste my time on an argument. Not worth my time or effort. Next gentleman tries to sell me two tires. I inform gentleman I only want the tire to be patch. Gentleman listens to me and tells me it will be a 45 min to hour job. One hour and 35 minutes later, I leave with a patched tire. Moral of this story: Get the gentleman name

    TLDR: The staff is nice, but service can take a very long time, and it seems like they try to…read moreupsell you repairs that are not necessary or critical. While it was not malicious, the call backs and lack of information available by being away from the shop makes it seem a bit predatory. I've been to this location several times, but it's hard for me to trust going back. I came in today at 8:15 am because i had a nail in my tire that needed patching. They referenced having appointments which was fine, and i needed to go to work at this point, so i left my car there. Hours later they call and quote me for 1,800 dollars worth of repairs, with 1200 being "critical" and the other 600 being "necessary for maintenance." I keep my car well maintained, and have been to a shop recently where nome pf these things were noticed. I told them on the phone that I was not ready to make this purchase due to the price, and to proceed with just the tire fix. Within 15 minutes i got another call essentially to negotiate and offer payment plans. They then told me that instead of doing all of the $1800 repairs, I should do some "critical" repairs including replacing my drive belt. I told them on the phone i had just replaced it in 2023, less than 20000 miles ago. I asked on the phone why the drive belt needed to be replaced and I was told that there were major cracks and that it needed to be replaced. I have attached a photo below for you to judge. Yes, there are some small cracks beginning to form. However, they are spread extremely far apart, do not extend across the belt, and I counted no more than four small cracks total. This nowhere near the level of urgency that was expressed to me on the phone. This belt could have lasted another 4 years and 40000 miles with 0 issues. On the phone i was promised that all of these repairs are critical or necessary, and i was also told i would receive a full diagnostic breakdown upon picking up my car so i could make a decision later. After finally picking up my car and paying 240 dollars, i neither see how the repairs referenced were necessary, nor received a breakdown to help inform future maintenance decisions. I ultimately feel a bit take advantage of, and while I do not use this term lightly, its hard to not feel somewhat scammed and as if all the repairs they listed did not actually need to be done. Ultimately, i can't trust that they did actually need to be done given the quality of the old belt.

    Ben Nielsen's Alexandria Automotive - Bill of what was charged. Unwanted service and an extremely high fee just to tell me what I already knew.

    Ben Nielsen's Alexandria Automotive

    (30 reviews)

    The good is that thus far my vehicle has been fixed. The bad is that service took longer than…read morepromised, communication could be better, what seems like predatory charges for unnecessary fixes, and surprise junk fee at the end. Relatively comparable to most experiences with mechanics these days though.

    Brought in my 2014 Volvo S60 for an oil change, state inspection, emissions test, and to fix the…read morecheck engine light that would've made me fail said emissions test (the code read that my air flow was too lean in my fuel). Problem number 1: the "complimentary inspection" was free, however them actually diagnosing the problem was a whopping $219.46. So, then the inspection was not free at all. Problem number 2: the quoted me at $2900 dollars to do the bear MINIMUM of repairs (air/fuel induction service, replacing an 02 sensor, MAF cleaning). Took it to another place, and I only needed to do ONE of those things for $300. Problem number 3: They insisted on me replacing my crankshaft main oil seal which would have cost me another $5000 dollars. Problem number 4: when I said this was way too much money for what I needed as I stated when I walked in that I only needed whatever had to be done to pass inspections and testing for registration and that I would come back to get my car, my Lyft to get there that is supposed to be paid for was not. They did pay for my one home, but not for the one back. Problem number 5: I only asked them to look at 2 specific things, the oil and my O2 issue, however they decided to also try having me pay another $10,000 in preventative maintenance services. problem number 6: They performed a service without asking me when I had clearly told them not to perform any service on my car after they provided the prices to me. However, they still performed the oil change anyway and charged me $119.95 for it. So despite me not wanting ANY service done, I still had to pay $389.53 just to get my car back and take it to another place. I simply cannot recommend this business to anyone when this is the kind of treatment and prices. If I had gone along with their business they were providing, I would've paid for more money in services than I would have just buying the car. I bought this car for $14,000. They were wanting to have me pay over $1500 more than what my car was even worth when I had purchased it. Save yourself the headache and wallet pain and go somewhere else.

    Yates Automotive - servicestations - Updated May 2026

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