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Old Towne Liberty

4.5 (82 reviews)
Open • Open 24 hours

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2 years ago

Was on a business trip with a very early flight out. Great to have a 24 hour available has station. Thanks.

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6 years ago

Stay away. New ownership. They are looking for the dollar signs. Not reliable either. Their inspection station being opened is touch and go.

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Review Highlights - Old Towne Liberty

“Deen and Jerry have walked me through and shown me what has been wrong with my car every time there is an issue.”

Mentioned in 12 reviews

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Yates Automotive

Yates Automotive

3.9(436 reviews)
0.6 mi

Absolutely outstanding customer service. They took great care of my honda. I would highly…read morerecommend them to anyone needing service to their vehicle

I took my 2018 Dodge Durango to Yates Car Wash Detail Center on April 13th to have it cleaned…read morebefore trading it in toward the purchase of a new vehicle. Unfortunately, what should have been a routine $42 car wash turned into a very disappointing and costly experience. After the wash was completed, a supervisor, Marvin Cornejo, brought me over to my vehicle and informed me that they could not get the driver-side window to roll back up. There were also clear signs that the driver-side power window switch had been pried on in an apparent attempt to get the window working again. Prior to bringing my vehicle to Yates, I had never experienced any issues with the windows or electrical system. To their credit, the staff apologized at the time, took photographs of the damage, and completed an incident report. I was told that the owner would be contacting me to discuss the damage and how the situation would be handled. It has now been a week, and I have received no follow-up whatsoever. Because I was trading the Durango in that same day, the damage directly affected the condition of the vehicle and resulted in a $500 reduction in my trade-in value. So, in the end, a $42 wash plus the $5 tip I gave the staff cost me an additional $500. The wash itself was fine, and I understand that accidents can happen. What I find unacceptable is the lack of accountability and follow-through afterward. If your business damages a customer's vehicle, documents the incident, and tells the customer that the owner will contact them, following through should be the bare minimum. Receiving no communication at all only adds insult to injury. I purchased my new vehicle later that same day, and based on this experience, I will not be bringing it to Yates Car Wash Detail Center. Unfortunately, I also cannot recommend Yates to others. Accidents happen. How a business responds when they happen says far more about the business than the accident itself. In this case, the lack of communication and accountability has been extremely disappointing.

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Yates Automotive - Yates Automotive Team Rocks!

Yates Automotive Team Rocks!

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Yates Automotive

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Del Ray Service Center - old truck getting worked on

Del Ray Service Center

3.8(99 reviews)
0.9 mi•Del Ray

After a $40 fix-it parking ticket for not having an annual safety inspection sticker immediately…read morefollowing VA auto registration, I went to this service center to ensure both of our vehicles were in tip top shape. $20 per inspection (no additional charge if a re-inspection is required) with same-day availability. Sam was kind enough to help me switch out my LEDs back to the required halogen to pass the inspection and was very personable. A terrific (albeit efficient) vibe with excellent customer service. Recommended!

I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

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Del Ray Service Center
Del Ray Service Center
Del Ray Service Center

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Old Towne Liberty - servicestations - Updated October 2026

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