very prompt, timely, and affordable, met expectations, and had a good selection to choose from

What can I say - other than I wouldn't recommend this shop. Employees seemed distracted, and disinterested in cultivating customer confidence and satisfaction. Shop was dirty and disorganized. This place needs a strong and present service management team. read more

I called because I had a leaking tire and wanted to see if places are busy and what their rates are. I came here on a Tuesday afternoon, not busy. Jim answered the phone and was very friendly, compared to most auto-shops who either doesn't sound happy, or sound irritated with my questions. The person who worked on my tire was also nice, showing me how the hole in the tire is too big to be repaired and that it needs a whole replacement. The only thing I did not like is how another coworker made a rude comment about me to his associate. However, Goodyear (who owns Just Tires) and Jim (manager) contacted me personally for a sincere apology. They seemed like they cared about their customers being happy and put in effort to make up the bad experience. Because of Jim's friendly service, and both Jim and Goodyear acknowledging my issue, I am giving this place 5 stars. I know businesses can't control what someone says, but it's the aftermath of how it's handled. read more

Dealt with Ron Tue., 3/17-18/26, he was awesome. They matched Tire Rack, did a free alignment check and installed four new Goodyear Assurance WeatherReady 2's on my '16 Subaru Forester. This is the second time I've used the shop after they were recommended to me and they've been great. Polite, professional, fairly quick and always explain everything fully. Nice to know considering the drop off in service at NTB lately after being purchased by Mavis. They lost all my data 25 years worth, in their data transfer, ruining a chance for a tire warranty claim that I had pending. Thanks, Mavis. Utter failure. read more

Super helpful staff. Knowledgeable technicians. Tire warranties and road hazard that covers you nationwide! Very good business Highly recommended read more

Just Tires - Just tires on Richmond highway in Alexandria. - Tires Near Me - Alexandria, Virginia

Update: adding one more star due to a good faith effort by the store to replace the broken key. The store manager Jim Brink replaced my key within 24 hours of the damage. Original review: Avoid this store at all costs. They managed to BREAK MY KEY. How does someone even do that?! I have owned this car for almost a decade, and the keys have been in perfect condition. I went in for a standard oil change. I handed them a perfectly good key. After the service, they handed me back my key and said NOTHING, pretending nothing had happened. Incredibly irresponsible. Only after I got home and took the key out of the ignition that I realized the key felt wobbly. See the pictures below. It costs $320 to buy and reprogram a new key. They have cost me hundreds of dollars. I even gave them my business to install new tires last year. Even then, they messed up and lost a lug nut. I only found out during the safety inspection at another shop months later. They were willing to reimburse me for the lug nut. The negligence and irresponsibility I've experienced is unacceptable. Don't trust the 5-star reviews - they give discounts if you leave a good review. Take your business elsewhere. read more

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I called 5 other shops before this one and it was the only one that was available to take me for a flat tire. Jim answered the phone and told me that they were available and that I could come in When I got to the store, Jim registered me and I was on my way to getting my tire repaired. Everyone at this store is friendly. If I ever get a flat again around here, I will be coming by They also have free coffee read more

Just Tires - Tires Near Me - Alexandria, Virginia

Ron was awesome! Super professional and courteous! I had a very positive experience with Just Tires after a scary situation resulted in a flat tire. Exceptional customer service! Ron walked me through the repair process step by step and ensured I felt comfortable with solutions to a unique dilemma. read more

Had an excellent experience here. Initially thought I wanted a wheel alignment with the replacement of two rear tires, but then changed my mind, so they said they would check my car first and then let me know if I needed alignment (balancing the tires was already included with the tire replacement and I was initially thinking that balancing was the equivalent of an alignment). They forgot to get my authorization before conducting the $120 (with coupon) alignment and voluntarily did not charge me for it, even though their mechanic would have recommended it. I offered to go "halfies" with them and they refused. Very exceptional customer service in a situation where many others would have instead insisted upon payment. Bravo Just Tires! Will definitely return as they have earned my trust. read more

I came in here with what turned out to be an incredibly simple tire pressure problem, which leads me to seriously question the competency of the staff. I ended up here after visiting the air pump at the Exxon gas station down the road after the one next door at Shell wouldn't accept a CC. My pressure light was on and the air pump was telling me that one tire was super low (19 psi vs 32). There was no pressure gauge, just a screen, and the pressure wouldn't hold in that tire so off to Just Tires I went. First, they couldn't locate my tire lock. After having a small heart attack, I was able to pull it out of the glove compartment where it's always been. Except of course when i travel to Baltimore, at which point it lives in my purse. I digress. After 20 min or so, the teenage looking tech came out to basically ask me why I thought there was an issue w the tire since he couldn't find anything wrong. I explained the above and asked if he checked the other tires, which led to an awkward staring contest. Eventually he said he'd go back and check. He couldn't find anything and suggested that the warning light was on in error and the dealership would have to reset it. I took the car to the dealership the next day-- they said all the tires were pretty low (so either the gas station pump doesn't work.... and Just Tires didn't actually check anything?). I don't know. But it's been two weeks and I've had no issues. Not sure what the problem was but I won't be returning here. read more

So thankful to Jim and his team for helping me with my tire issues. Super friendly and fast, honest service. When it's time to get the car serviced, I'll be back! read more

Excellent service knowledge. Very friendly too. Highly recommended! Very efficient in their service and great explanation of what was done. My car is a Mercedes CLS 500. Thank you Jus Tires! read more

Jim at this location is always friendly, kind and helpful. They take care of my tires and do a full check to keep me running smoothly without worry. As a woman it is always intimidating dealing with automobile issues. At just tires they are trustworthy and never take advantage. I highly recommend them. read more

Sean and Jim were so helpful and kind! Scheduled an appointment the day before and was able to get it and services quick. Saved my tire with a patch instead of having to replace it read more

Good, fast work with with a fair price! My lugnuts were replaced quickly: Thanks for taking care of me, Drew!

BLUF: If you're seeking service here, ask for Jim or Drew. Avoid Oscar at all costs. A simple tire replacement took over 4 hours, all due to poor service from Oscar. On 2/24, I noticed a bubble in my tire, which was still under warranty. After contacting Goodyear, they advised me to visit any 'Just Tires' location for an inspection and potential replacement. I spoke with Jim on the phone, and he assured me I could come in anytime that day. I arrived around 1:00 PM, met Jim, and began the inspection. Jim was everything I hoped for in a service provider--polite, professional, and knowledgeable. We had a great conversation about our high-mileage vehicles while completing the paperwork. Within 30 minutes, my warranty claim was approved, and I was thrilled. Jim suggested I purchase their tire hazard package, which I agreed to, and he promised to call me once the tire came in. The next day (2/25), Jim confirmed that the tire had arrived, and we scheduled an appointment for 2/26. He told me the service would take between 30 minutes and an hour, so I arranged to take time off work. On 2/26, I arrived early for my appointment, at 1:30 PM, and spoke with Oscar, the Customer Advisor. When I provided my details, he flatly told me I wasn't in the system. I explained the situation, but he remained unresponsive. When I asked about the wait time, he said it would take 2-3 hours. I repeated that I had an appointment and had been told the service would take less time, but he simply stared at me without acknowledging my concerns. Feeling frustrated but needing the service, I accepted the wait and was told they would call when my vehicle was ready. Over two hours later, I called for an update. Drew, the service manager, answered, checked on my vehicle, and informed me that it would take another 25 minutes. I waited a bit longer and returned to the shop at 4:00 PM. When I spoke with Drew again, he informed me that they were having trouble locating the nail in my tire. At that point, it was clear there had been some miscommunication. I explained again that I was there for a tire replacement, and Drew went to find Jim. Jim quickly apologized, showing me the service ticket he had originally prepared and confirming that they (Oscar) had made an error. He reassured me that the technicians were working on my car and that it would be done shortly. While waiting, I observed Oscar's indifferent attitude towards all customers, providing the same flat, uninterested service he had shown me earlier. After about an hour, Drew handed Oscar the keys, and I saw my car in the parking lot with the tire replaced. When I approached Oscar to pay, he told me to sit down. At that point, it had been over 4 hours since I dropped off my car, and I was ready to leave. After a few more minutes, Oscar finally processed my payment. I opted to remove the hazard package I had initially agreed to, as I no longer felt confident in the shop's reliability. Once again, Oscar's response was monotone and detached, as he blandly asked, "Debit or credit?" without a hint of acknowledgment for the inconvenience I had experienced and the part that he'd played in it. There was no apology or sign of regret from Oscar. While I understand he might have had a bad day, his complete lack of accountability and care made for an incredibly poor experience. As a Customer Advisor, his behavior was unacceptable. I would strongly recommend that management invest in customer service training for Oscar. His performance was subpar, and there are certainly others who could provide a much higher level of service. The tire replacement appears to have been done correctly, and I haven't had further issues, so I appreciate Jim, Drew, and the technicians in the shop. However, after this ordeal, I don't plan on returning. read more

SCAMMERS stay far away Tried to tell me they couldn't order my tires because I had a warranty and then tried to claim he "accidentally" shredded my warranty papers. After threatening to call the police he finally gave me it back and then told me I was not allowed back in. Refused to give me his name so I took a photo of him, then he proceeded to follow me out to my car to take pictures. FUCKING LOSERS! read more

Just Tires - Tires Near Me - Alexandria, Virginia

I understand it was a last-minute thing flat tire and things happen but I'm not paying over $325 just for one tire I'm sorry that's not going to happen read more

purchased tires had them made onted great service, great deal, knowledgeable staff. Mechanics found other issues and wrote up an estmaye. I will be coming back for future service. Sherry T read more

The price was great. The service at the front however was extremely rude-- I believe his name is Ace. I made an appointment and he went on to say that I made the appointment completely wrong and made me feel bad. I don't know if it was a power trip type thing or what but he was just really rude and made me not want to come back. I try to take care of my car but he practically told me I'm not doing a good job. It was just a rough experience emotionally. Overall the service I requested was fine. 4 tires, an alignment and brake flush for $1100. read more

Speedy service, fair prices and great staff. Specifically the service manager, I believe Dwayne is his name. (Sorry if it's Wayne). He took time in what appeared to be a really hectic day, to explain everything to me...twice. I'm not a mechanic, whatsoever, so he really had to simplify it for me to comprehend. I've never received this kind of service at a mechanics shop in the DC area. I will be returning here for work on my car even though I live in Rockville. I probably pass 10 Just Tires to get here, doesn't matter, I'd pass 10 more. Once I find honest service, I stick with it! Both times I've been there n read more

UPDATE!! Jim - the manager reached out to me after my review posted and I was able to go and get the issues fixed. Jim was super nice and personable (and I want to be clear, everyone was generally nice to me-not a rude person amongst the staff, but the complacency with the subpar work and not finishing the job was the main issue). Jim even took time to work on an issue with my sensors, and cleaned the soap residue off my new wheels. To top it off he helped me (and by help I mean took care of) submit the rebate for the new tires I purchased. It really took a load off to have all the extra hoops removed. Despite losing time (which really couldn't be helped at that point) I felt great leaving and after talking to and having my car serviced by Jim. The triple lights (ABS, 4WD, and traction control) came on twice this past week- 3rd time total after tire change- but I'm waiting to see if it happens again bc after having my car worked on for so long in the collision center, then taking it to JT for the tire change twice, I'm very ready to push this chapter allll the way behind me. Praying it's nothing serious or that it's a fluke (fingers crossed). Will monitor and reach out if it happens again this week. Thank you Jim and Just Tires for reaching out to rectify this issue. It matters a lot. read more

Just Tires - Brand new top of the line tires and wheels that look old and scratched. This was a "trusted" shop from Roll by Goodyear. - Tires Near Me - Alexandria, Virginia

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Drove here to get my tire patched from a nail, we agreed on $38. Waited 2 HOURS for the service writer, James Brink, to call me and tell me I needed a new tire, because the nail was in the sidewall and unrepairable. So either he is blind, never looked at the tire, or doesn't know what a sidewall is, because the nail was in the tread in the middle of the tire. He proceeds to tell me that a new tire is $325. No thanks, drove down the block to JC tires, in and out in 15 minutes with my patched tire. Don't come here, just don't. They mansplain here, stay away. Now being harassed that my tire had two nails and must be replaced. Attached a receipt from the garage that did my patch of one nail. Pressure is holding steady on my oem tire and have driven 50 miles on it. read more

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I came to this place to fix a puncture tire , the guy at the reception took all my info before discussing any service or price after that we disagree on the price i told him to give me a quote with the service he intend to do with my car he said i don't understand you with bad attitude , it was a bad experience for me read more

Always great service. Quick and efficient. Always friendly staff to answer all your questions. Stop By!

Ace has great customer service very knowledgeable He took the time to explain my opinions

I drive a lot and have had to replace and repair tires. They have been able to assist me on the same day at a decent price. The team is friendly. read more

I had a flat tire on a Monday morning smhh..luckily they were able to fit me in. Ace was great and reassuring. I truly appreciated him and everyone that helped me! I will be returning!! read more

If you have a vehicle with adaptive cruise control using an electro optical sensor in the front bumper they lack the tools to recalibrate the sensor if they perform an alignment. They failed to disclose this pretty important piece of information until after they had mounted and balanced 4 new tires on the vehicle. I now have to go to the dealership to have the alignment and recalibration for what will be a needlessly expensive experience as well as aggravation of another day of the vehicle in the shop and having to take Ubers. Nothing more than a "sorry, we didn't know" kind of excuse. The vehicle in question is not some exotic car - it's a 9 year old Jeep. Cannot recommend this place. read more

Good and fast service . The staff are nice and friendly. Close to shopping center. So you can shop while you waiting for car

I regularly get oil changes here and they are always super fast and friendly. The location is also convenient right across from the Target shopping center. read more

OK... So I come in to this place to get a simple job done. A nail removed from tire and a patch put on. I show up when they open. 7am. There are two guys here. No customers. The white guy w/ thick mustache tells me they are swamped and I have to drop off the car and keep it for the day. This is a 10-20 minute job, Guys! What the eff! So, I took a picture. There's a white van which is the tires delivery van, and then the other car is owned by the mechanic who has nothing to do. Unbelievable... How are these people in business! DO NOT USE THEM!!! read more

Just Tires - The white car is the just tires van. The other car is owned by the guy working there. What a joke!!!! - Tires Near Me - Alexandria, Virginia

Just Tires is Just Terrific! Myy wife and I have had consistently excellent experiences with Just Tires at 3300 Richmond Highway Alexandria, VA 22305. Thanks to best management under Jim Brink and his team, we have bought tires and chosen all their services for both our cars. There is nothing to small or to large to adk and they deliver efficiently, professionally and graciously. While waiting for services on our cars the last few years, I have observed that Jim and all his staff treat all customers with the same, "can-do-and-deliver" attitude. Moreover, all their prices are below those of their competitors up the street (i.e. NTB) and in all neighborhood gas stations. Finally, they provide services with smiles and genuine care. read more

Jim was very professional and courteous. We would recommend this location. The services provided was completed promptly and professionally. Thank you and Jim and your team. read more

Good service. Just tires was able to provide and fix the tire in a respectable amount of time. They have the ability to schedule an appointment online that seems to work well. read more

Making an appointment was very easy online. I showed up 15 minutes early with the second appointment of the day at 930am, and my truck wasn't taken into the shop until 1100am, and with the 45 minute service that's well over 2 hours to have one tire slow leake repaired. The repair was very well and the cost was very reasonable, but just too long of a wait for first thing in the am. read more

Great work, great folks, fast and good quality service! Showed up with a tire needing replacement. Handled everything smoothly and quickly. Very professional. read more

Top level service and they are customer oriented and willingness to explain your services and why I needs to be done.

I've gotten my oil changed here several times in the last two years, had my tires replaced once. the same guy is always at the front desk and they are always fair and reasonable priced. read more

Place is good . Honest ppl .good prices. But computer system is slow and staff could check you in and out a bit quicker. Almost 2 hours for an oil change only (no tire rotation) with appointment is a bit much to sit wait after car is done also. Otherwise love the company. read more