DO NOT HIRE ARIZONA ROOFING SYSTEMS! CAN YOU GIVE ZERO STARS? I hired them to put on a new roof and walk-out deck. What a DISASTER! They have shoddy workmanship, billing practices, contractual obligations, and poor customer support - AND PERFORMED UNLICENSED WORK! On April 9, 2024, I contracted Arizona Roofing Systems Inc. (ARS) for a new roof and walkout deck repair for $25,500. //DECK// Mr. Smith (ARS owner) holds only a CR42 license from the Arizona Registrar of Contractors (ROC) https://roc.az.gov which is a basic roofer's license that limits him to tasks like laying plywood and applying coatings. He is not licensed to perform, evaluate, or repair structural framing. He is not licensed to perform stucco repair. Upon learning of this, I halted the work on the deck. However, Mr. Smith's team installed "sister joists" on the framing which was in violation of his licensing. A licensed professional evaluated his work, and of no surprise, found it to be installed incorrectly compromising the structural integrity of the deck. His team also "repaired" the stucco they damaged which is also in violation of his license. A stucco professional said it must be completely redone. The decking 'weep screed' was missing and the coating misapplied, the only items they are licensed to do has to be ripped out and redone. Additionally, his team put their foot through the deck, twice, and which resulted in two large holes in the patio ceiling. I was not informed of this, and they tried to repair those holes, which they are unlicensed to do, and they must be redone by a professional. //ROOF// Poor workmanship resulted in having the roof repaired, and much of the work redone. The shoddy work is too extensive to list here but can be found in the attached summary and timeline. It includes incorrectly applied mortar, tile gaps, vent screens not replaced, roof jacks, sloppy point, missing underlayment, etc. While a release has been signed, this has been reported to the ROC and hope others do not go through this. SEE THE PICTURES OF THEIR WORK. DO NOT TRUST THIS COMPANY! DO NOT HIRE ARIZONA ROOFING SYSTEMS! read more

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Arizona Roofing Systems just finished our roof and it is perfect! [[HIGHLIGHT]]We worked with Shane and he was wonderful to work with.[[ENDHIGHLIGHT]] He knows his roofs!! The workers were respectful, they did a good job cleaning up, and our roof doesn't leak anymore!!! Definite 5 stars! read more

The estimator came out to give me a quote on replacing a skylight and had a real attitude. He was rude and condescending, and I ended up canceling the work he had scheduled. I contacted their office and asked to speak to the owner to notify him him of his employees rude behavior, but never received a phone call from him so here's my review.. read more

I had the pleasure of working with Joshua and Nick for a small repair to my roof. Joshua responded quickly to my inquiry, Nick came Out the next day to evaluate and off they went! I so appreciate the response time, the repair work and most of all the friendliness of both gentlemen! I definitely recommend them and will work with them again in the future. read more

We recently had Arizona Roofing repair a leak on our tile roof. The finished product looked great according to the before and after pictures. [[HIGHLIGHT]]Their communication was less than optimal. We repeatedly had to call them to find out where our service person was[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]We sat at home all day on the day we were promised. They didn't show. We ended up having to call them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They showed up late on the following day only after we called them once again.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We were promised pictures etc. within 24 hours. It's been 4 days and we're still waiting.[[ENDHIGHLIGHT]] read more

Last week I noticed some broken roof tiles in our front yard and contacted several roofing repair companies for assistance. Arizona Roofing Systems got back to me promptly, and we arranged for a technician to inspect our roof. Todd came over this morning, assessed the situation, and surprisingly informed me that the damage was actually on my neighbor's roof, not ours. Despite the mix-up, Todd was incredibly friendly and helpful, walking me through the damage and providing an estimate for the repairs, which I could pass on to my neighbors who were out of town. His professionalism and responsiveness really stood out in an industry where customer service can often be lacking. Arizona Roofing Systems impressed me with their quick and courteous service. Todd's approach was not only professional but also personable, making the whole experience less stressful. Even though it turned out that we didn't need repairs, Todd's readiness to assist and provide valuable information left a positive impression. I truly appreciated the swift communication and genuine care shown by Todd and Arizona Roofing Systems. They would be my first call should any future needs arise. read more

I've had nothing but great experiences with Arizona Roofing Systems. Twice in the past, we had roof leaks. The other contractors I contacted for estimates immediately pressured me to redo the entire roof, claiming the leaks were too extensive to be fixed. In both cases, [[HIGHLIGHT]]Arizona Roofing Systems responded promptly to my inquiry, showed up on time, provided a reasonable estimate, and fixed the leaks with no problems.[[ENDHIGHLIGHT]] When we finally decided that our 20-year-old roof needed to be redone, I only contacted one company - Arizona Roofing Systems. The estimator, Todd, showed up on time as always. He did a thorough job inspecting and measuring the roof. The quote he provided was what I expected the work to cost, so we proceeded with the contract. The ARS team showed up on time every day, were polite and professional, and completed the work within the time frame they had proposed. [[HIGHLIGHT]]They ran into a couple issues with their suppliers, but I was kept informed about those issues and they were quickly resolved.[[ENDHIGHLIGHT]] There were no surprises during the project and the job was completed for the quote that had been provided. The team cleaned up meticulously at the completion of the project. We are delighted to have a nice, updated roof that we'll be able to count on for many, many years. I've recommended ARS to my neighbors who asked about our project, and I would certainly use them again in the future for roofing projects. read more

Stay away from this company! My biggest fear has come true. When researching roofing companies, I read horror stories about people having leak issues after replacing their roof. I'm now living one of those horror stories. We discovered this weekend that we have black mold in my daughter's room, which means it's been leaking for a while. Called a disaster recovery company to investigate. They found moisture in the walls. I called this company as they offered a ten year warranty after installation telling them we discovered a leak and I was worried about all the rain coming this week. I was pleased they sent a couple guys out fairly quickly. They found a hole in the mortar at a peak near the leak area and some cracks along tiles that butt to the house. They sealed those and left. Never went up on the second level to check anything. Later that day, I get another call from them saying they want to send out a supervisor. He came out yesterday and found another "couple concerning areas", including a big crack in the stucco up by the roofline. We have lived in this house for twenty years prior to replacing the roof and never had any major leaks. The second guy says they won't be able to get somebody out to fix it until the weather clears up. NICE! So two different people from this company have admitted to shoddy work by them. So they know there is a leak and they do nothing to fix it when they know a huge storm is coming! Not even a tarp. I just read their warranty and it says they aren't liable for damage from a leak. What the heck?!? I'm so disgusted with this whole experience and wish I could wake up from this nightmare. read more

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It was no easy feat for me to find a trustworthy, quality roofing company. I tried to get in touch with the one I used on my old house in 2016 but I don't know if they're still in business as they didn't answer the phone nor could I leave a message with the mailbox full. I sent out multiple Yelp inquiries to several companies and this one was the first to respond. This company was the most appealing to me out of the other ones with it's good reviews and friendly customer service team. Their estimator Todd was able to come out the same afternoon. I was on edge all day with the damage stressing me out and I really appreciated how Todd was so friendly, knowledgeable, and thorough he was during the inspection. I spent some time with him outside while he was inspecting and he took the time to explain to me what he was seeing and answered all of my questions. What sold me before the visit was over was that he cared enough to carry his clipboard with him to take notes, took pictures, and came inside my home to see how the damage from the outside was affecting the inside. I had different roofer come out before him and did none of this with the visit ending after 10 minutes. Todd's visit took about 30 minutes. He was able to confirm the same details as the other roofer and provided so much more information. At the end of the visit, Todd wrote out an invoice with the details of the job and quoted me a price I could live with to my relief. The different roofer wanted to replace only half of the roof and leave the other half alone as it was still in good condition. Different roofer also said that he doesn't work with foam and there was some damage that occurred in the areas where the foam was. Todd's proposal only needed to have my roof resealed, a couple of broken shingles replaced, and all the holes left by birds patched up. They had no limitations on the materials to work with, including foam. I was able to save thousands of dollars in unnecessary work and get ALL of the damaged areas repaired thanks to him and ARS. Now that the repair is done and payment taken, I wanted to leave my thoughts. There were some hiccups that prevented me from rating a perfect 5 stars but those hiccups were quickly rectified to my satisfaction. You can rest easy with choosing this company. I won't hesitate on calling them again for future projects. read more

Great service! They were able to come out and repair my roof within 24 hours of reaching out. They did excellent work. Looking forward to working with them again. read more

They personally reached out - better than all the others. Gave me the expectations of 1-2 weeks (but they'd be out Thursday to confirm the tile type/style). Upfront with his pricing. I have a good feeling and will update my review once it is complete. Thanks, Joe read more

Highly recommend Arizona Roofing Systems. [[HIGHLIGHT]]Josh Smith is great to work with and very responsive.[[ENDHIGHLIGHT]] My roof repairs were completed within days. read more

My neighbors canopy hit our roof and broke one tile ..[[HIGHLIGHT]]they were fast to respond[[ENDHIGHLIGHT]] and the price they gave me fair..i would highly recommend arizona roofing systems read more

Mike Fuller provided a prompt response to our roof inspection request. Was quiet when on the roof, didn't wake our baby from her nap! Following the quote, Mike went above and beyond to answer questions we had on our roof and material used. Much appreciated and would recommend. read more

Ariz roofing did a awesome job . The roof looks great. Thank you for all your help. Joann read more

Great response time and very helpful! I asked Mike to stop by and take a look at my roof to see if there was any damage from a golf club that had been launched up there. It turns out it wasn't on my roof, but Nick went up there and took a look for me to confirm that. Pretty odd request!! Very friendly, helpful and responsive. I called a few companies and it is hard to get a call back, so I appreciate not only the call back but that it was on the same day that I reached out! read more

I had a piece of flashing covering a vent blow off the roof. I called Arizona Roofing Systems in Mesa. I had previously used Arizona Roofing Systems and their customer service and workmanship is unmatched. Josh returned my call that same day and had a crew out the next day. The crew arrived promptly, replaced the vent flashing, and painted it to match the roof. While on the roof the crew noticed another vent that was loose and secured it at no additional cost. I can't say enough about my dealings with Arizona Roofing Systems; customer service, workmanship, and pricing, the best in the business! read more

I searched through Yelp to find a roofing company to fix the leak in my roof. Az Roofing systems was the first to reply. I exchanged information with them and got a call from Mike Fuller. It was a Friday, so he asked if we could schedule for the following week, which was fine with me. After some miscommunication, Mike came out and went above and beyond what I expected from any company. This is the type of company I wish I could always work with. Their care and sincere concern for my problem were very much appreciated, and NO LEAKS! read more

We had Mike Fuller give us a bid to re-coat our roof walk decks. He was professional and knowledgeable, and, gave us suggestions on what was best. They did a great job, neat and cleaned up after every step of the process. We would certainly use them again. read more

Michael was extremely professional and his work is superb. I can't recommend him enough.

These guys are the best!! Every step with them was effortless from receiving a timely quote, to scheduling the repair, to doing the job. Everyone was polite, professional and respectful. Will definitely recommend them to family and friends. Thanks again guys! read more

Didn't know fining a roof repair company would be so difficult, but half these companies don't do this or that and I was given the runaround from a few places even though all I needed to get done was a few broken tiles..Maybe my job was too small for other places so they blew me off, I don't know, but I was happy when I found Arizona Roofing Systems. They came out for a quote when they said they would and when I was finally ready to schedule it was done within a couple days. No hassles. Quality work as far as we can tell. read more

Arizona Roofing Systems was quick to reply, and arrived within two days to preform an inspection and gave me an estimate. They were friendly and punctual. We had several companies interested in performing the job. After careful consideration, we decided to go with another company. read more

had a total re-roof done; 3600 square foot home; they did a great job; all the flashing and specifics required were done; plus I got a synthetic underlayment; very pleased; will have them do another home of a relative soon read more

One of our shingles blew off in a haboob storm. Az Roofing Systems came out next day and fixed it really quick and we're so professional! Definitely will be using them when we need to replace our 27 year old roof soon! read more

Hello, If you're looking for a great roofing company that's honest, dependable, and provides impeccable work, look no further than Arizona Roofing Systems. My wife and I woke up one more and observed water dripping from a recessed light. After giving ARS a call I was able to speak with the owner Josh. He asked me questions and then scheduled a time to come out. He quickly identified the problem and didn't try to sell me on repairs I didn't need. Josh followed up with his office and had his scheduling team contact me to setup a time for service. When his guys showed up they were professional, knowledgeable, and quickly went to work. They took photos of the issue which they wanted to confirm aligned with the work order. After showing me the photos the two workers made the repairs. Then, showed me photos of the completed repairs. The only I can say is I'm truly thankful for Josh and his team. Great work guys. read more

Chris was very quick to respond, and courteous. As it turns out I needed a general contractor (not a roof contractor) so I did not use Arizona Roofing. But Chris was very helpful and even took the time to help point me in the right direction to get my issue resolved. read more

Had my roof replaced in 2019, then while selling the home in 2020 we had a buyer's inspector come out. While the inspector did find a few items for repair, though none were causing any issue with the roof, I got back in touch with Arizona Roofing Systems and Christina scheduled all of our repairs, which were covered under our warranty. Gives me and our buyer peace of mind! Thank you for getting us taken care of! read more

These guys suck! Spent over $40,000 on "The last roof you'll ever need - lifetime gaurantee!". Now I have 7 leaks in my roof. Some new, some of the same old leaks. I can't even get a return phone call! I have been calling them since November! They came out once, roof still leaks and I have been getting blown off ever since. Once they have your money - have a nice day! read more

My wife and I have been Zonies for almost 20 years now. At least two of the things we learned over those years were Arizona roofs are different and home contractors (in general) can't be trusted. It's sad to say, really, really sad, but a quick search on tha AZ Contractors Registration Site will show you thousands upon thousands of unregistred and scamming contractors that have been caught in the act. And thats not to show you those that have yet to be uncovered. So, with that consideration in mind, we did some research and found Arizona Roofing Systems to be highly recommended, licensed, and free of complaints. And to top it off they are on The Home Depot list of 'suggested' roofing contractors in our part of the East Valley. That does not mean they work for the HD, or even use HD products; but they are referred by HD and HD keeps track of their record. A big plus! Just like YELP! So far, they answered the inquiry quickly, showed up for the estimate exactly on time looking and sounding like a professional contractor. Todd (the estimator) answered all the questions properly and (with a huge consideration for sticker shock on our part) gave a fair estimate and a logical starting time. So, as a long ago retired east coast roofer myself (from an era when ladders were made of wood) and an avid YELPER........we will certainly keep you all posted on how the job goes. From estimated starting time to actual starting time to finish time, helpers, cleanup and quality of work. K? So far..........we are impressed ..2nd report: They were actually one week ahead of their promised arrival schedule. That was a big plus because we are getting the house painted on the inside and we wanted to repair the ceiling ( from a leak) before the painters came. And with Monsoons peaking around the San Tans it was double important. So here they are, the whole crew neat and very, very professional working in the blazing sun and baking heat. They did a beautiful job with all the edges and keys lining up and without too much booming and ruckus. Cleanup was perfect and bushes and grass all left in good shape. Now, lets wait for a rain...... Thank you A.R.S. read more

Excellent from start to finish. I am 2500 miles away from my home in Arizona and Josh handled everything. Arizona roofing came in well under the estimate and put better materials on the roof then I had before the damage. I highly recommend them. read more

Arizona Roofing Systems did a great job replacing my tile roof. Their bid was competitive and detailed. They were very professional and efficient with the installation. They went out of their way to make me feel comfortable with the subject matter that I knew very little about (roofing). We are very pleased and feel fortunate to have had them on this job. read more

One of the best roofing companies I've ever worked with! It is very refreshing to have a company actually pick up their phone and answer versus leave a voice mail and wait for a call back. I needed a roof estimate (patio roof area in particular) for home located in Mesa. My client was under a time crunch and AZ Roofing was able to fit me in their schedule quickly able to take a look at the home and assess its condition. A very thorough inspection was done and common sense approach was taken (ran a hose on the roof to determine if any leaks were active or inactive leaks with old water stains). With their professional help and guidance with regard to the condition of the roof, we were able to move forward with the home purchase and know that any future roofing need (we'll soon need a new patio roof as they don't last long) in good hands with no other company but AZ Roofing. Thanks Josh and Wade for exceptional "above & beyond" service and for following up after everything was said & done to make sure we were happy! VERY HAPPY CLIENT...big THANK YOU! -Becca Adams Becca Homes Realty read more

Needed some roofing work done for a house I was in the process of selling (various broken roof tiles replaced and address a small interier rook leak)... Called Arizona Roofing systems when I saw a truck in my neighborhood and found great reviews on-line. They didn't disappoint. They responded to email quickly and came out the next day for an estimate, then Josh met with me a few days later to go over items in person. The work was done only a day or two after I gave the go-ahead and I was provided pictures of the work done. Overall price was just what they had estimated, and roughly what I expected for the amout of work needing to be done. Just a wonderful experience. Would absolutely recommend them to anyone needing roof work done. read more

I sold my house quickly and needed roof repairs done promptly. Arizona Roofing Systems was first to come give me a bid, the lowest, and did the job before the scheduled date. Talk about service after the sale - my air conditioner didn't work after their workers left, so they sent out a great guy within the hour and found it was a short in a wire that blew a fuse. Fixed and left me happy and cool. read more

I learned about Arizona Roofing Systems from PEP Solar and am I glad I did! I needed a new roof before my solar panels could be installed and it was great having them to do the job. Most competitive of all my 5 other bids! But best of all they did a great job! They were extremely accommodating in providing whatever information and samples I needed to make all the decisions to get the right shingle, the right radiant barrier and the right solar tubes. It was always service with a smile and I really appreciate that. It was a very tense time for me as I have never needed to make these kinds of major capital improvements to a home before, so it was particularly helpful to have Josh and Mike be so understanding of all my hundreds of questions and concerns. From the very beginning they were always very prompt in getting back to me, not just while we were in conversation for them to get the job. Victor and his crew were always prompt, thorough and well qualified to handle all my installation issues. They are a great team you can trust to make sure you are completely satisfied with every aspect of your roofing project, and any and all concerns are addressed in a timely manner to your complete satisfaction! They see to it that you are not disappointed in any aspect of this process. Thank you Arizona Roofing Systems! read more

These guys sent their two man team over a day early in February and didn't notify me in advance of the change in the schedule. These two guys didn't come back the next morning to finish their job and left a pile of tiles, debris and other trash on the roof. I had to call Josh Smith and have them send the guys back over the finish the job. Once they were "done", imagine my surprise when I found a pretty big stack if about 30 or more roofing tiles on one side of my house that they unilaterally decided not to put back on my roof. If they needed unbroken tiles, all they had to do was ask, as I had stacks of them that I found from the tile boneyard in my garage. But most of these tiles are not broken. I didn't get a satisfactory answer for why they weren't on the roof where they came from. Although the asphalt torch roll was applied as per the contract, the guys damaged my two air conditioning systems when they pried up the two units on their support structures with crowbars and bent dents into the curved galvanized elbows which were custom made for my AC installations (I saw this happening when I went outside to observe their progress). When I changed my air filters once it got hot in April, roofing debris fell on me and that is when I realized that both of my AC systems had been opened to the outside by their crew. One of the units sits directly above the return air duct and the filter below. They had patched everything up with roofing tar (which was already cracked and splitting) and slapped some sort of metal tape into the tar, and then applied a white substance over the tape. All of these things had to be addressed by my AC service technicians when I had my two units taken apart, inspected, serviced and the new ductwork cleaned. My units are still new, having been replaced after the hail storm of 2010, and the ductwork for both systems was been totally replaced in 2015. The debris that was on the wrong side of my air filter was roofing debris from them and nothing else!! read more