The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

Completely left me hanging, told me someone would be out for a repair, no one showed up. Didn't…read moreeven let me know someone would not be coming out and completely ignored text messages when I reached out for updates. Terrible communication, completely unreliable. There are hundreds of pool companies. Don't waste your time with this one.

This company is awesome. I suspected there were some things being missed by my prior pool company…read more They very quickly found the issues and were able to fix them immediately. The owner, John, personally came by to make sure the issue was identified and fixed promptly. I cannot say enough good things about their responsiveness.

My pool always looks fantastic. The tech shows up on time…read moreevery week and is very respectful of my property. Thank you!

Thoroughly Impressed! Matt and Lena are fantastic…read more Excellent communication on when and how things will be done. On time, and hands on at start up, during important decisions, and finish of the job. Lena is on top of all the activity and billing and Matt knows all aspects of the business. Knowing the tech side, is an understatement. I had Aquatic Pool add a heat pump to our system. I learned more in 1 day, than I did from our original Pool and Equipment installer over the course of 3 months! Options for heating and heat retention, Resources, Tech Advice, Money Saving Tips, Aeration, alternate use of chemicals, testing, .... I'm going to have to go through all my notes and make sure I got it all! Their hired hands, Paul, Otto, and Jorge were a great bunch, Electrical and Plumbing, VERY tidy, courteous, and care was taken to make sure all the final work even looked good - Yes, the plumbing and electrical runs Looked Good! Price was great, Service Top Notch, and if I need ANYTHING done for the pool down the road, I know I have someone that I can trust and have respect for. edit- Oh Ya, added a Centrifugal Pre-Filter on top of the pump, Great Idea Matt!, will save a lot on what does "not" end up in the filter. :-) I'm just say'n, in the past 40 years of having all kinds of work done in our homes, Matt and Lena, and their Team, get 1st place. Period. Thanks Folks, Dan

Rating: There were…read moresome positives in my experience with this pool company, but they were overshadowed by ongoing issues. The biggest problem was the billing -- invoices were vague, unpredictable, and often higher than what was originally discussed. It's difficult to feel comfortable as a customer when you don't know what you're being charged for. The owner/repair tech also wasn't as accurate in diagnosing my spa heater problem as he believed himself to be. After several visits and several invoices, the issue still wasn't resolved. Only on the final visit was the real problem finally identified and repaired, and the heater has been working since. While I'm glad the heater is now functioning, the path to get there involved too much confusion, too many charges, and too little clarity. Because of that, I can only give a two‑star rating.

Our pool pump started leaking fairly badly and Dan was able to come out quickly and fix it up. No…read moremore leak and saved us a bundle by not having to buy a brand new pump. Great price, will use again when needed.

Great responsive and great customer service from Daniel @ Phooenix Pool Pros. Daniel was very…read moreprompt at diagnosing the problem with my pool pump as well as explaining options and next steps. The fix was completed within the agreed time table any my pump is back running like new again. I will reach out to Phoenix Pool pros for any future issues with my pool.

I have used Pool Time for my pool service for the last 2 years. They are professional, reliable and…read moreknowledgeable and have always provided excellent service. The staff is friendly and flexible, and they go the extra steps to ensure customer satisfaction. I would highly recommend them!

Exceptional Experience with Sapphire Pools!…read more If you are looking to remodel your pool, I cannot recommend Sapphire Pools enough. They just finished a complete overhaul of our pool, and the results are absolutely stunning. A huge thank you to Tyson, who oversaw the entire project. From start to finish, Tyson was a total pro--super communicative, transparent about the timeline, and clearly committed to high-quality work. He made what could have been a stressful construction project feel smooth and manageable. It's rare to find someone who takes this much pride in the details, and it really shows in the final product. The crew was respectful of our property, worked efficiently, and left us with a backyard that looks brand new. If you want the job done right the first time, ask for Tyson at Sapphire Pools. 5/5 stars - we couldn't be happier!

Had an issue with my pool heater. Tyson was able to diagnose it over text messages. Simple fix but…read moresaved me a lot of time. Will call Sapphire next time I need help!

Excellent job very high-quality. The owner Kevin of Eco Pools is very professional and…read moreknowledgeable. All of the crews were "spot on from demolition to finish. Kevin and his crews are very professional, punctual and communicative... just like Kevin Thank you EcoBlue!!

We used Ecoblu to build a pool and spa in our backyard a few years ago. Every year around this time…read moreI'm starting to use the pool again and I'm reminded of what a bad choice that was. 1. The round spa is built next to the pool and would have been lovely except only half of the outside of the spa was tiled. Unfortunately the tiled side was the side facing the house behind us and the solid cement side was facing the house. It looked really ugly. When I asked the owner why he made that choice he said to save money. Of course, why did he choose to tile the side facing AWAY from the house? Initially I thought that wasn't too smart but then I realized maybe it was very smart because of course we had to pay them to tile the ugly cement side facing the house. Of course he didn't communicate any of this to us. 2. The steps into the pool and spa are very narrow and steep. I'm only in my 60s but it's already very difficult for me to get in and out of the spa and pool. At some point I am going to have to drain the pool and redo the steps. Will be very expensive. The owner is super nice though.

Tyler is very responsive, very helpful, and very thorough in his work. He has been helpful with…read morework on our hot tub and pool and has been able to help us out in short notice and with quick turn around. I would highly recommend his services

Amazing work! Truly one of the best for repairs in Phoenix. I recommend. KT pools installed my…read moreheater and did great work.

Shouting out Matt for his professionalism, communication style and follow-through. Our pump was…read moremaking a grinding sound and a valve needed to be replaced. I found Matt through yelp and I'm happy I went with him. I reached out with the issues and he was quick to respond. He asked me questions and requested videos/photos to provide me options from repair to replacement. Matt offered prices for both pump options and we chose to replace the pump and scheduled a day. All of our communication was via text. I did not meet or speak with him until the day he came to do the work. When Matt was replacing the pump, he took the time to educate me on the new model and answered any questions I had. At no point did I feel that he was rushing to complete the work. He made sure everything was working properly before leaving. I truly appreciated his work ethic and straight forward attitude. Matt is an honest business man.

We needed a new fountain pump. They were great giving us 3 different options and provided quick and…read moreefficient service. Great value. I will definitely give them a call again if we need a new pump.

We love this family-owned business. We had a pool repair that needed fixed right away for our…read morevacation rental and they were on it the very same day within 2 hours. They fixed the problem and went a step extra with a request we had to make our lives easier. All for an affordable rate we were happy to pay.

6 months in to our pool remodel and our backyard looks like a war zone. No responses. ROC closed…read moreour complaint months ago? Had new project manager out last week to look,.. again... now he's gone? Emailed Bella her response is an apology without action. I've contacted an attorney, please contact me if you're in the same boat. Iski2@myctl.net