I needed a "dry out" after a catastrophic plumbing leak. Cody was there immediately with their…read moredehumidifiers. They have a great network so over the next days - Francisco was there to fix damaged drywall. Then David and Davidson came to replace flooring and bathroom utilities. That went above and beyond; painting walls, replacing drywall patches were needed. I found the cost well below other water damage restoration companies and it was a job well done.

10 STARS IF POSSIBLE!!!!!!!!…read more Amazing company. Our 1 bedroom condo unit was flooded and everything was completely restored quickly and they even helped with communication to our insurance company.

Nothing but SUPERB service and client support from MD Restoration. My husband and I felt completely…read morelost dealing with the ordeal we're currently going through, and we didn't even know where to start. Last week, I reached out to the company regarding a water leak issue and explained our situation. The customer service representative was very accommodating--she took my information and advised that a project manager would be in touch. I didn't have to wait long at all. PM Andy called me shortly after and scheduled an immediate inspection of our home. Although Andy could have scheduled us for a later date, he sensed the urgency of our situation and was kind enough to work around my availability. He came first thing in the morning shortly after our initial call. I was extremely impressed and grateful for the company's fast response. Andy kept an open line of communication, patiently answering all our questions and guiding us on next steps while we were completely clueless about the process. Today, I wasn't expecting another call from MD Restoration, but my husband had been in contact with Andy, who helped us get the dehumidifier scheduled. Around a little past 3 p.m., Yonell called me. I missed her first call, but she left a voicemail and followed up just minutes later. When I answered, Yonell was truly a breath of fresh air. After a long workday, her jolly and upbeat personality helped me de-stress immediately. Even though it was near the end of the day, she was still lively, positive, and a pleasure to speak with. She promptly scheduled herself and her team to come out right away with the necessary equipment for dehumidification of our Mikasa. Yonell arrived exactly as scheduled, and she and her partner completed their tasks efficiently. What made the experience truly memorable was her exceptional customer service--fun and lively, yet still professional. I genuinely enjoyed working with her and wouldn't mind working with her again. Overall, our experience with MD Restoration has been far beyond good -- it's been great. They've helped put both my husband and me at ease during a stressful water leak situation. Thank you so much!

We had a leak from our upstairs shower into the kitchen sink through a light fixture! we are…read morerenting and haven't been in the house a full 9 months. The bathroom was a new renovation done just before we moved in. A plumber came in and had to demo the entire base of the shower and cut a hole in the kitchen ceiling to repair the issues. He mentioned a bacterial smell. I called our landlord to request a mold inspection and MD was over the very next day. They have all the tools to assess the moisture leve and indicated that it was necessary to use two large dehumidifiers to dry out the mess. Lua is excellent! She explained the situation and plan of action and was extremely sympathetic toward our chaos. She told me that she would be checking back every couple of days and that I could expect to see her for sure. I find this to be really reassuring that I knew I would be able to expect a friendly, familiar face. She returned today and did all the necessary checks and determined that the dehumidifiers had done their job and we could get them out. I'm really pleased with their professionalism, timely response, efficiency with their work, and clear communication. I definitely recommend working with them and cross your fingers that Lua is the one on the job!

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

They want to charge me $99 just to look at my job. So they come to my house, look at what I need…read moreand charge me for what they want to charge me

I used Christian and the crew a couple different times and they were great. We had a few issues…read morewith both our AC and our toilet that resulted in water damage. They responded quickly and were very professional. They also recommended a really good plumber and AC guy. They even helped us out a ton when our insurance couldn't cover (typical). I would give them 6 stars if I could.

We had some water damage recently due to our upstairs neighbors having some minor flooding issues…read more This resulted in one of our walls getting wet (internally?) and having a decent sized water bubble in the paint in one spot. I found this company through Yelp and Christian quickly reached out to me. He was extremely professional, communicating clearly and always arrived on time like he had conveyed. He moved our (heavy) appliances and furniture out of the way to get his fans set up to start drying out the walls. He stopped by every day to check in on the walls and once things were looking good, he moved our appliances and furniture back where they were. Christian was quick, efficient, and helpful. This was the third time we've had this happen and without a doubt, he is the best professional we've had wh. Whatever he's charging is well worth it! Side note, we only had pictures of the water bubble but he also patched up and repainted the spots he needed to open up for the fans to dry inside of the wall.

It was early Sunday morning and I was desperately looking for a reliable and honest to goodness man…read moreover the phone who can fix the water leak in my house. I was lucky enough to find him- he is Jim Conroy(God sent him from heaven that day). He didn't hesitate to come to the house on a busy Sunday. He is so reliable, patient, honest and knowledgeable. His kindness is so admirable. I highly recommend him. He is such a good human being. I can't thank you enough Jim! -Violet from Kaneohe-

Jim the owner, Rob and their team was excellent. We had a flood in our house and we were in panic…read moremode! Jim ALWAYS was available whenever we had any questions. Jim and Rob kept us calm by answering our questions patiently and professionally. They always showed up and on time, was thorough, clean and meticulous in their work. From start to finish they were 5++++++ stars. Highly recommended! Thank you ServiceMaster Restore!!

I've been a property manager on O'ahu for years and have partnered with many restoration companies,…read morebut Elite Restoration stands out above the rest. They've handled more than one restoration for my portfolio, and each time they've made the process easy and stress‑free. Working with Darla has been such a blessing -- she communicates quickly, follows up without being asked, and always takes the time to walk me through what's happening. They get the job done without delays or excuses, and her patience and professionalism make her my go‑to every time.

Very very courteous, friendly, and informative. Excellent follow up, and very detail oriented. Its…read morenice to know there are professionals who care about the needs of their customers instead of just seeing how much money they can get by making you think you need something you don't need. I would recommend this company to anyone. God bless you and have a wonderful day. Thank you Darla for your prompt courteous follow up.

Tyrone and Jamal came back 48 hours after installing dehumidifier and air scrubber... this…read moreequipment worked really well except for now it's raining harder than they can remove the moisture nonetheless both of these men were very good listeners and I feel very effective at their job. I would definitely call Servpro again, although I definitely need my condo to fix the issue so that they don't have to be called.

ServPro was recommended to me to do the work on my leak in my downstairs bathroom which was caused…read moreby water damage from upstairs to downstairs. The demoed the project correctly found mold and treated it. Then came the bomb: someone urinated on my toilet seat. I was absolutely disgusted. ServPro sent Kelvin to come and clean and disinfect the area. Urinating on my toilet seat should never have happened. Common courtesy could have been followed. As such for the final work I chose another, more respectful company. More later after job is completed.

All I have to say is the first Project guy Justin was on it and great to work with in the…read morebeginning! He delivered a service that was great! The second half of this , overseen by Chris was horrible! My furniture and home completely covered in dust! Hats off to the two Chines guys and gal who truly busted their Burt's in labor! This could have been easily a 4/5 STARS, but due to a lack of job oversight on the job, and communication it's a 2 STAR! When the project guy asks you not to give him a poor or bad review at the get go? Makes you go hmmmmm! I'm glad it's all done! But my furniture is embedded with drywall dust! My electronics? No one cared to take the time to cover and protect with preparation. They showed up when they chose, because they didn't understand English well, not their fault the project guy wasn't there on sight to direct them! I'm on the fence about this business, if I hadn't mentioned what appeared to be short cuts or not lining up with what I was told... Don't say you can deliver and it doesn't happen!

Responded quickly to the service requested and provided excellent quality for the value provided…read more Ohana Restoration provided new roof and repair on over 2000 sf of residential roof. Any issues they came back and took care of immediately. They have nice office staff and team that make it a streamlined experience. Highly recommend!

This company is a bunch of scam artist, particularly Welton Chang. This company commits billing…read morefraud. I was charged for many things that were never performed. Because this was an insurance claim they thought we would never see the bill, they never even showed us the work to be done prior to starting. We payed $16k and they left the house with open walls and slides door jams. They commuted building fraud, For example I was charged over $1200 for 5hours and three men to move one couch and one table to the garage you can clearly see on the camera that took about 20minutes.Says doors and window treatments were removed and replaced I was charged for that, they were never removed. Airtight zipper chamber I was charged ridiculous amounts for these things that never happened. When I reached out to welton and his supervisor Tammy nothing was done, they didn't even respond. Next I'll be contacting BBB. Stay away from this company they are thieves, they take advantage of people. Very shady business.

I had mold/ mildew removed from our shower stall with tiled walls. Lorenzo and his team (Mike,…read moreRamsey, Ceasar, Dylan, Matthew and their subcontractor, Arnold (and his wife) were very efficient (done with the project within the allotted time mentioned), polite and professional. The only minor glitch that occurred was the day they initially came to do the mold removal, they had to reschedule since they didn't have my signed authorization (something they could've easily done at the time when the appointment was initially made. At least they were kind enough to get some of the chrome frame polishing done so as to not waste that initial work day. My deepest appreciation for a job well done.

Cory responded quickly, showed up on time, and did excellent work! Fair prices as well. Thank you!read more

Very good service and does a good job. Whenever I need my carpets cleaned this is who I call!!!read more