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    Arctic Heating & Air Conditioning

    1.0 (3 reviews)
    Closed • 8:00 am - 5:00 pm

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    3 months ago

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    7 months ago

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    3 years ago

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    Service Professor - Dust blown out of ducts

    Service Professor

    (154 reviews)

    First, the woman who set up my appointment was amazing. She listened to me, set my appt. And waived…read morethe fee. (Because I was broke ) Terrific experience. Next, Landyn showed up the next morning with bells on ready to go. He tried opening my drain with no luck. Told me I'd need a major repair. $10,600 for a new liner . That hit hard. BUT, Landyn was able to get me financed for $9055! The boss decided that was good enough; waived the rest and scheduled my appt. for the very next day! 9:00am the whole crew showed up! 5 of the most professional, well mannered, hardest working men I've seen in a long time! These guys were The Best!!! The boys went to work. About 30 minutes in they discovered that because my house was over 100 years old it had what is known as a "house trap". They could not run the new liner through a house trap. The house trap would need to be dug up and replaced. (Mind you this was not part of my $9000 repair. This wall all extra.) I waited a bit as they told me the boss was on his way. In my experience this meant one thing: he was coming to explain to me this was going to cost more money! WRONG!! Boss shows up (Nice guy as well!) and tells me; we will be having words with Landyn but if we gotta dig it up, we'll get the boys to digging. The phrase I kept hearing from these guys was "The price is the price". Integrity is the word that comes to mind. So, the boys started digging. These guys dug a hole 9 feet deep that was not part of the deal; took them the better part of a day! My bill never changed; there was no discussion of it changing. Blew my mind. Long story short: House trap removed. New pipe and liner installed. Everything was cleaned up and after it rained you can't tell they were ever here. I cannot speak highly enough for this place. Service Professor has my business. Thanks Darryl

    Giving this place a one star review seems too generous. We called to have someone come and do a…read moresimple unclogging for our sink. After he left, a leak sprung in our basement, which we figured out only happens when that same sink is used. We had to shop vac and clean the basement and I called the next morning. They said they would send someone out. I was super calm about it, totally trusting they would make it right. They sent the SAME tech out. So of course he starts saying its not his fault and there is nothing he can do. I call the business and they say they can have their manager call me in ONE TO TWO BUSINESS DAYS. I tell them that is unacceptable, I need a supervisor out here tomorrow. They say they can send someone out but it'll be an entirely new charge. Stay away from the business. They are cheats and only want to create new problems so they can upcharge you.

    Arctic Heating & Air Conditioning - hvac - Updated October 2026

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