Used Bo several times for all our appliances. Very friendly and knows his stuff. Worked on our…read morestove, refrigerator, microwave and dishwasher. We have recommended him several times to friends and they were all pleased with Big Lakes service. Will continue to have them be our go to appliance repair service. Manufacturers make these appliances to only last a short time so having a trusted service company is a need today with the rising cost of ALL appliances.

Bo misdiagnosed our dishwasher which resulted in a flooding in our kitchen. We have called/emailed…read moreand he will not respond. Another technician that he sent confirmed that Bo made a mistake. Not a trushworthy business, they do not stand behind their work. I would strongly recommend using someone else - if something goes wrong, I wouldn't not expect them to cooperate.

Excellent communication, as well as work and explanation. Had a concern with a gas smell from our…read morenew -ish stove, and he diagnosed the problem within 5 minutes. Simple repair (for him :)) and I would definitely call Henry again if/when I have any appliance issues. Highly recommend.

I called to make an appointment on Wednesday and Henry said that he would be to my house on…read moreThursday between 2:00 and 4:00 and that he would call or text when he was 20 minutes out. He never showed nor called.

I have had Ron out to my house on 2 occasions. A year ago for my 2 years new dishwasher and this…read moreweek for my 3 years new washing machine. Both times he was quick to find the problem, explain and make the repair. With the dishwasher he was honest right up front and said repairs would be very costly and was talked thru what was the best solution. He didn't try and convince me to make repairs and waste money. Very honest and good at what he does. Will call them every time! I hope not to talk to them any time soon though!

My landlord hired this company to fix a broken burner on my stove. It was really frustrating…read moregetting someone to come out to do the repair. First, they tell you that you have to be available all day for them to come do the repair. I'm self-employed, so if I take a day off, I don't get paid at all for that day so this was incredibly frustrating. I also ended up having to be home multiple days for the repair to be done. They also did not notify me ahead of time when they were planning on coming the first time, so I just got a phone call while I was at work on Thursday telling me that they would be there in 20 minutes. I wasn't home (nor was I notified so that I could make arrangements to be home), so it had to be rescheduled. They told me that they would come out on Monday. I came home from a camping trip specifically for this repair just to be told on Monday that they did not have time to come do the repair. So I left my vacation for no reason and drove and hour to and from Muskegon for no reason. They rescheduled for Thursday and someone was coming out, but they did not have the right address on file so that was a hassle as well. Overall, the company seemed pretty disorganized and did not have great communication. I will say that the guy (Felix) who actually did the repair was great. He was friendly and understanding about my frustrations. He did the repair quickly, and cleaned parts of my stove that can't be cleaned unless it's taken apart. He did also explain that they recently changed software for their scheduling stuff, and that was part of why there were so many issues getting someone to come out to do the repair. While the situation was frustrating overall, I am hopeful that this was a one off and that they take steps to improve both communication and organization with scheduling. I do hope they gave my landlord a discount on the service though.

Called Cooper Mechanical they were at my home within one hour. Repaired our furnace service tech…read morewas very knowledgeable and we had great service! Thank you

We use Coopers at work at Farm Country Cheese House in Lakeview, they are fast to respond in a…read morecrisis... even after hours on certain times. All of their workers are super friendly and extremely knowledgeable. We of course use them at home too. They were quick to fix our older central air system this summer, that of course happened during a heat wave. I HIGHLY recommend them to anyone and everyone we know. A+ rating from us!!

I had the most amazing experience today with Scott from AJ's Appliance Repair! He was on time, very…read moreinformative, knowledgeable, and gave me key insight on the new refrigerator that I purchased a year ago. He gave me recommendations of what I needed to do to fix the problem and showed me what filter I need to order! He reminded me of the repairmen from the 60's and 70's who really care for their customers and value the field their in.

Run away! Terrible techs and no support from the management. Arranged an appliance tech between…read more9-1pm. Tech showed up late. He somehow shorted out the electric and shut down power to part of the apartment. Management won't send an electrician to investigate or finish fixing the appliance. This is not the company you want working on your appliances.

Northgate Appliance is the only appliance shop that I will shop at! The staff are super friendly,…read moreand the delivery crew... wow. They rock. They really go above and beyond for their customers. They are courteous of homes and really want your experience to be a good one. They also have a great repair policy. They service everything they sell. Give them a call with any questions and you are directed to the right person with an answer. Highly recommend shopping here for any appliance needs.

I was sold an appliance that wouldn't fit in the space I told the salesman it needed go. 4 days…read morebefore delivery I went into the store to discuss this with the salesman and find a stove that would fit. He refused to help me stating nothing would fit even though I told him that I'd found things on the floor that would work.

Couldn't have been more impressed with our initial experience with Laninga Appliance. While it was…read moreunder unfortunate circumstances (never is much fun when a storm ends up causing your old fridge to call it quits on you on short notice), the service we received here had us smiling throughout the whole time we were in the storm. Bottom line, Laninga Appliance had what we needed in stock, and did a great job of helping of choose the items that fit our particular needs. I think what distinguished them from "good" to "great" in our eyes was the service we received from the sales associate we worked with during our visit, Karley. Karley was so helpful, and she did a great job of listening to our needs and was able to help us find exactly what we were looking for. Equally as important, she did showed us comparable options and was able to articulate exactly why she thought alternative options didn't quite fit our particular needs. She was excellent breaking down the value added for the different pricing tiers for the the items we were considering. One of the best and most effective sales experiences I have ever been apart of. Kudos Karley, and thank you Laninga Appliance for helping us out in our search for new kitchen appliances.

Excellent product (whirlpool refrigerator) received a timely delivery and setup. And hauled away my…read moreold fridge for me.

Daniel / Duane has always done a tremendous job with fixing my appliances. He is my first call for…read morerepairs. I have used veldheer appliance for over 10 years.

He was ON TIME He was POLITE…read moreHe FIXED my dishwasher MUCH cheaper than buying a new one for $700 PLUS installation VERY IMPRESSED !!