Our dryer was leaking gas which set off our carbon monoxide detector in the middle of the night. It…read morewas a very scary situation to say the least! West End managed to fit us in the next day, and the tech they sent out was probably the friendliest worker we've ever had in our house. He was extremely punctual, knowledgeable, efficient, and happened to be a great conversationalist as well! The price was right for the speed and quality of his work, and was very straightforward in how it was broken down (basically a flat $99 service call fee + parts/labor) with no hidden fees or adjustments made after-the-fact. We'll definitely be calling West End for any appliance issues in the future!

Called and recording said they were booked out 2 weeks. Emailed them and asked for an appointment,…read moregot a call back and was told they just had a cancellation and could be at my home in about an hour. Scott came, took care of the problem at a very fair price. I'm so impressed with this company. Scott and Joe are great.

Couldn't have been more impressed with our initial experience with Laninga Appliance. While it was…read moreunder unfortunate circumstances (never is much fun when a storm ends up causing your old fridge to call it quits on you on short notice), the service we received here had us smiling throughout the whole time we were in the storm. Bottom line, Laninga Appliance had what we needed in stock, and did a great job of helping of choose the items that fit our particular needs. I think what distinguished them from "good" to "great" in our eyes was the service we received from the sales associate we worked with during our visit, Karley. Karley was so helpful, and she did a great job of listening to our needs and was able to help us find exactly what we were looking for. Equally as important, she did showed us comparable options and was able to articulate exactly why she thought alternative options didn't quite fit our particular needs. She was excellent breaking down the value added for the different pricing tiers for the the items we were considering. One of the best and most effective sales experiences I have ever been apart of. Kudos Karley, and thank you Laninga Appliance for helping us out in our search for new kitchen appliances.

Excellent product (whirlpool refrigerator) received a timely delivery and setup. And hauled away my…read moreold fridge for me.

Northgate Appliance is the only appliance shop that I will shop at! The staff are super friendly,…read moreand the delivery crew... wow. They rock. They really go above and beyond for their customers. They are courteous of homes and really want your experience to be a good one. They also have a great repair policy. They service everything they sell. Give them a call with any questions and you are directed to the right person with an answer. Highly recommend shopping here for any appliance needs.

I was sold an appliance that wouldn't fit in the space I told the salesman it needed go. 4 days…read morebefore delivery I went into the store to discuss this with the salesman and find a stove that would fit. He refused to help me stating nothing would fit even though I told him that I'd found things on the floor that would work.

On time and great work. I highly recommend Synergy…read more Thanks Andy V keep up the good work.

Had there repair guy out for a dishwasher repair. He was fast very focused and did a great job…read more Would definitely recommend them for dishwasher repair

Olson's Appliances have been our go to repair and purchase for a decade now. Eric, Kara, Scott,…read moreKurt and Mrs Olson the matriarch are wonderful people and are excellent at what they do. I know before I walk in the door or call on the phone my problem will be solved. They give you that kind of peace of mind. Eric is a walking encyclopedia of all things mechanical, electrical and musical, yes he can even tune your piano.

Called and asked for a Unitzed W/D set. Person on the phone told me there are no unitzed unit. She…read morehas been working in this industry for 40 Yrs..Told me they don't call them unitized in Muskegon.. Tried to send this to the store but no way to Text it or email it.. So much for that! About this product GE Unitized Spacemaker washer and gas dryer with 12 wash cycles and 4 dry cycles. This white laundry center features Quiet-By-Design, 6 different rinse temperatures and a max spin speed of 800 RPM. Less Brand GE Power Source Gas Type Stacked

Just had a stove and microwave delivered and installed. Outstanding work! Isaac and Heinrich took…read moregreat care to carefully remove the old equipment. They were respectful of our home and left it completely clean after the installation. They showed us how to use the stove and suggested running it for 30 minutes to burn off any manufacturing residue. They were a great team, and we are completely satisfied with the installation.

Mary helped us and was super helpful. We bought appliances here for our new build and they had a…read morehuge selection and great prices compared to everywhere else, even Costco! Would absolutely shop here again.

We had excellent service from Metropolitan several times on various appliances. We appreciated…read morethat they didn't leave a mess and were friendly.

If I could give Metropolitan Appliance Repair zero stars, I would. I own a Bosch dishwasher in a…read moresummer home that is less than 18 months old and has been used fewer than 20 times. Unfortunately, it stopped working. When I contacted Bosch, they provided a voucher that would cover all repair costs and informed me that Metropolitan was the only authorized Bosch repair provider in the Mears area. Metropolitan came out and performed repairs, but the dishwasher still was not functioning properly. They returned two or three additional times and eventually told me the issue was caused by excessive suds. I followed their recommended procedure to eliminate the suds, yet the dishwasher still does not work correctly. When I contacted Metropolitan again, I was told they would no longer service the unit and that I should call Bosch to find another repair company--even though Bosch is covering all repair costs through their voucher program. As a result, I now have to start over with Bosch and hope they can locate another authorized repair service in the area. If they cannot, I may be forced to pay for repairs out of pocket, which is ridiculous considering Bosch has already approved and offered to cover the repair expenses. What makes this experience even more frustrating is the extremely poor customer service I received from Metropolitan. After multiple visits, no resolution, and being told they would no longer service the appliance, I felt completely disregarded as a customer. Their handling of this situation was unprofessional, disrespectful, and showed little concern for either the customer or Bosch's reputation. Based on my experience, Bosch should seriously reconsider Metropolitan's status as an "authorized" or "approved" repair provider. A company representing the Bosch brand should be willing to stand behind its work and make a reasonable effort to resolve a customer's issue--not walk away from it. I am extremely disappointed with the service and would not recommend Metropolitan Appliance Repair to anyone.

I have used Kevin's for all of my appliance repair for 21 years, and I recommend them whenever I am…read moreasked. I was originally referred by a neighbor who had used them all her life too. One time Kevin came and made fixes to my dishwasher, refrigerator, AND dryer in one visit, all on the same $75. I hit the jackpot that day. One time they told me by my description over the phone that my washer could not be saved, and recommended that I save the money for the service call. Kevin has made a variety of practical suggestions to prolong the life of my machines, or prevent problems. I have never felt taken advantage of in any way. I just called today about my 22 year old dryer. They told me right away that this could be saved, and they'll be here tomorrow. I think I have almost always had an appointment the next day. I am surprised to see any negative reviews of this company at all. I have been extremely thankful to have a good appliance repair person whenever I have needed one.

Poor communication. Does not return calls or texts unless I continue calling numerous times. They…read moretold me to deal with the insurance company for the part that Kevin thought was needed. His office lady said I could get it faster if I ordered it. My complaints were numerous but Kevin could not fix my range. My insurance company gave me another appliance repair company. I only had to call them once. They knew immediately what was wrong, ordered the Part themselves and fixed my range. For the first time... my new range is quiet. Kevin called me upset that my warranty had run out. He knew I had the extended insurance. I'm very unhappy with Kevin's appliance repair. I cannot recommend this repair company.