Paul came promptly. Growling clothes washer drum. Opened 20+year machine. Determined repair not…read morepractical. Demonstrated I had no option. Gave me small coupon and referral to reputable appliance store. I felt I had made good check out before big expense.

Called Paul for a dishwasher issue. He was here within 2 hours…read more Totally happy with his response and repair!

Only five stars allowed? After being without an oven since…read moreNovember, we were THRILLED when our new range arrived. Since it is a dual fuel - gas on top and an electric oven - plus a downdraft, few installers can tackle a task like that. Dan arrived within only two days, and has installed lots of dual fuels and downdrafts before. He was polite, efficient, kept asking me if I had any questions, and cleaned up when he was done, including the removal of my old sweetheart. May she rest in peace. Call 231-652-0372 to get it done right!

My dryer stopped working and was 18 years old so was on fence about repairing or replacing. Dryer…read moreworked when I held the start button in so was hoping was a minor fix. I called Dadd's and told him age of the dryer and he strongly encouraged a repair. He said it could be as low as $130 for a minor repair or $200 at most. He said it was $90 for diagnostic and no charge for travel. He came out 2 days later and was 3 hours into his arrival window. After no more than 5 minutes he said I had a busted belt and I was happy thinking I'd be on the low end of his service charge. He didn't say anything further and took dryer apart to replace it. After a couple of belts he did find one that fit and installed it and then announced my bill was $200. I was a little surprised cuz the work he did couldn't have taken more than 15 minutes and he'd told me on the phone he billed for labor by the quarter hour and didn't know why this small job wouldn't qualify for the $130 price he quoted me on the phone for something that took about 15 minutes! I let him know I wasn't thrilled and he started quoting other places that were allegedly much higher for just a service call instead of explaining his pricing. He never even offered me an itemized bill either showing exactly how he justified that price either! In retrospect I should have demanded one. I thought all professionals would do that for repairs! He didn't even offer a receipt either although I did pay with a check. I thought he was a little unscrupulous quoting me $70 cheaper on the phone than what he charged when the work was done--especially when I would have been hesitant to put $200 dollars more into that old of a dryer--and he was aware of the age of my dryer! I also looked up the serial # of my belt and it was only $10 on Amazon--so if was $90 for diagnostic and $10 for belt he charged me $100 for 15 minutes of work! I would not recommend this company.

I had a problem with my refrigerator, and I contacted Allen's Appliance Repair to see if they could…read moredo anything to help. They responded so quickly to my request and gave me sound advice. Unfortunately they were too far away to service my fridge, but they told me what most likely was the issue, and they answered my questions on the phone promptly. I appreciate companies that don't try to nickel and dime you for a service call when they know it can't be fixed before they even get there. Thanks for being an honest company.

Amazing service, he came when he said he would, great communication throughout the day, he was…read moreahead of schedule and asked if he could come a little bit early. Fully explained the repair he did, and the price was very fair.

Excellent communication, as well as work and explanation. Had a concern with a gas smell from our…read morenew -ish stove, and he diagnosed the problem within 5 minutes. Simple repair (for him :)) and I would definitely call Henry again if/when I have any appliance issues. Highly recommend.

I called to make an appointment on Wednesday and Henry said that he would be to my house on…read moreThursday between 2:00 and 4:00 and that he would call or text when he was 20 minutes out. He never showed nor called.

Another businesses' techs examined my dishwasher which wasn't running. ( They happened to be there…read moredue to another issue) They offered to sell me a new dishwasher and I declined. NEWARA Bros tech came out and within two minutes showed me that a cup was blocking the latch of my year old dishwasher. There's a reason I buy my appliances at NEWARA: they are honest and concerned about their customers!

Fantastic service and very fair pricing I used Kevin's…read moreAppliance Service when my washer wouldn't drain. It was 9 months past the warranty. Kevin's showed up quickly and diagnosed a bad board. When they installed the new board, it turned out that both boards were bad. They did the complete repair and stuck to their original quote. I was SO grateful and impressed. They were referred to me by Decker & Sons and I couldn't be more pleased.

My service call to Kevin's went out exactly two weeks ago today. Kevin came out to look at our…read moredishwasher (newer model, simply would not turn on), told my husband he had to order a few parts, and never called back. Three business days later, my husband called for an update. The secretary told him that it would be one-two more days. Three days later, I call. The secretary tells me it will be at least 3 days-week and that she had told my husband that yesterday. Wrong. When I correct her, she gets extremely rude and tells me she then "has no idea when he can fix it." My husband calls back today. The secretary says they do not have the parts and suggests he cancel his order. Wow. Now I know that having a broken dishwasher is not the end of the world, but when you pay a professional $74 to simply look at the machine, you expect some sort of update (and manners).

Troy reached out to me with a time and his price. He was…read morequick to show his license and insurance coverage. He was on-time and ready to do the work. He plan was to run two lines, however, he found the issue with the original electrical line, and only had to run the updated line for the GFCI. He put all of the outlets back in the wall that I had exposed to get him the overview of the job. He completed the work of troubleshooting the electrical issue and ran a new line up through a crawl space in three hours.

Troy was able to fit me in on short notice and able to do work same day. Completed the requested…read morework to code and with reasonable pricing.

Would give zero stars if I could…read more The answering and scheduling services are awful. The repairman was great, super knowledgeable and nice. He encouraged me to call Maytag and see if the needed part would be covered under warranty. I did so, and when the Mr Appliance scheduler called me, she was extremely rude. She kept interrupting me and demanding to know why I was talking with Maytag about parts, and that they wouldn't be working with me if I was working with Maytag. I tried explaining the best I could without being an dryer expert. She remained rude, was not listening. So I told her to forget it, I was no longer interested in working with Mr. Appliance. The phone reception for the answering and scheduling services was also terrible, they kept saying they couldn't hear me, and at times their English was very difficult to understand.

Repairman was fine. But when I asked for part number which he said was no longer available, I was…read moretold by company that they will not share that. Did not receive emailed receipt.

After two weeks the ordered part was finally installed to fix our dryer. The fix worked; however,…read morewhen I questioned the final itemized accounting of the bill, I was ignored. There was a total of $107.58 unaccounted for on the bill. If this was the service fee, then it should be noted. I have waited for a response from Cardinal Appliance Service, but have not received one. I will not use this company in the future.

Fortunately, the Cardinal team was able to come out to check my washing machine the day after I…read morecalled them. The service was great and they helped me realize that the problem was not with my washing machine, but likely I had a leak in my wall that was producing a mildew smell. I was able to schedule a plumber for the next day. In the meantime, I tried to do a load of laundry, but my machine wouldn't rinse. I called Ron, who quickly came back over to see what the problem was. He discovered a piece had become disconnected inside the workings of my washing machine. He plugged it in and resolved the issue.