This place is terrible! My 9 year old son and I stop by for ice cream from time to time (less often, lately), and because we prefer not having to go into the disgusting looking old building, we have always used the drive thru.
Sadly -and without fail, every time I try to place my order near the sign, who ever is on the receiving end tells me that due to the traffic on the main road, they cannot hear me telling them what I want, and to just pull forward to place my order at the window. I have been doing this for months now, with very little, to no problems worth mentioning... until today.
I learned just how frustrating it is when I have somewhere to be and there is another car already at the sign in front of me as soon as I pull up into the parking lot. And as I sit patiently in my car, preparing to submit my order to the microphone at the menu sign, the person already ordering at the sign begins screaming at the drive -thru cashier (at the sign, still), hoping they will hear their order and expected total, assuming that they are going to finally be told to pull forward to the pick up window to wait for their order, YET, NOT REALIZING, LET ALONE -UNDERSTANDING why the cashier attached to the headset on the other end, who is trying to listen to drive thru orders, cannot hear them... Therefore, making me, and who ever else is behind me, WAIT EVEN LONGER... and longer, and even longer.
What happened to CUSTOMER SERVICE?
I mean, it is no secret that this place rates very low in reference to customer satisfaction, but with this noise issue causing problems at the drive thru,
Is it easier, quicker, and more sensible, and perhaps even justifiable for me to "cut" in front of the people still sitting there, or should I continue to sit back in line and wait as they scream their order at the sign (and at the poor cashier (who is apparently just to damn lazy to actually walk their happy butt out to their customers who is either the idiot still screaming and trying to order at the stupid menu/sign, or stuck behind the idiot who just doesn't get why they aren't being heard clearly through the microphone?
Yes, it is. FIX THE NOISE PROBLEM, DO NOT WASTE OUR TIME WITH THE CHEAP AND LAZY SHORT CUTS. Take the initiative to please us, besides, I have been served by nearly every single employee who works there, and 75% of them could definitely benefit from losing more than a few pounds.
Think, walking outside to take orders from customers while we wait lined up in your slow a$$ driveway. Helping us while we are still sitting, in our cars and possibly ( and some OBVIOUSLY)already struggling to submit our orders at the menu, because you are having a hard time hearing us over the traffic. That WOULD HELP PRODUCTIVITY, and CUSTOMER SATISFACTION, don't you think?
Let's not give any of us drive thru customers a reason to dislike our drive thru experience. Heaven forbid we venture into your restaurant and get a peek of how old and dull the inside is.
And lastly, pay attention to what we order! DOUBLE CHECK EACH ORDER BEFORE SENDING IT OUT TO BE SERVED! I have spent a lot of my hard earned money on buying into your business, THE LEAST YOU CAN DO IS VERIFY THAT MY RECEIPT/ORDER MATCHES THE CONTENTS OF MY BAG! read more
