They just keep getting better! I know it can be difficult in these times to trust companies to truly take care of you, do solid work, all at a fair price, but this company does! Had Joe come out and inspect my A/C unit. He was very thoughtful, complete and accommodating. 5 star is not enough. He gave some great recommendations without any high pressure sales and I am completely happy with adding these features to my home through the best A/C company I have worked with by far. Call them, use them and find trust again! Thank you Joe! read more

I am extremely disappointed with Arctic Air and would NOT recommend them. My air conditioning unit has now been completely down for over six full days, due to their lack of communication and follow-through which has been completely unacceptable. Two technicians came out around 10am to diagnose our issue on Thursday, September 3rd, they assured me I would receive an email estimate that same day. I received nothing on Thursday or Friday. After waiting through the long weekend, I called them on Tuesday morning at 9:30 AM. I was told they had basically forgotten about me and that I would receive the email immediately. By 2:00 PM, still nothing had arrived, so I was forced to call a second time. The representative promised I would have the estimate by the end of the day. Once again, they failed to send it. Now here we are on Wendsday.. still no word from anyone.. not even a reply to my email inquiry I sent this morning since my multiple phone calls have not resolved anything. What makes this even more frustrating is that one of the technicians explicitly mentioned how they were slow right now, so I am perplexed at this unexplained delay. It has now been nearly one full week with no AC, and I am taking my business to a company that actually respects its customers' time. Save yourself the headache and call someone else. read more

Do NOT use this company! We have been customers of Arctic Air for years and this is the installation they performed at our home. Incomplete wiring, pieces taped in place, instead of fully removing the old unit the new swamp cooler is taped to pieces of the old unit ... since this was done on our roof, we might have never known how bad the installation was! Unfortunately, it caused a leak in our living room and we've been stuck in a nightmare ever since. If we want repairs done through them then we just need to sign a form releasing them of all liability - would you sign off on a company that performed THIS work to come fix it? * This was installed 6/6 * Arctic Air performed repairs on the new unit on 6/8 (it was flooding our side yard due to an incorrect valve placement) * There was a leak in our living room on 6/14 and an Arctic Air tech confirmed it was their responsibility and management would follow up To date, we are still going back and forth while things stay broken and damaged in our home. Save yourself this trouble! read more

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Thank you JOE for coming down and checking out my ac and giving great info and great options to take care of this issue. Showed up on time and gave me the best options. Good value. Good service. read more

Arctic Air - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

I have had a service contract with Arctic Air for a few years now after they installed a new HVAC system at my house. I have also used them for some plumbing work. I have been very happy with them up until today. I will no longer be using them for anything due to their poor customer service. ZERO stars would be most appropriate for this company now. They have gone to using an AI to answer calls and it is nearly impossible to talk to a human being. So if you have issues that the AI can't resolve and ask to talk to a person, the AI just sends you back to the AI. Also, they have gone to canceling a scheduled appointment without even talking to the customer. Their excuse was they did not receive an additional confirmation from me even though they never sent me any type of communication to respond to. I asked to speak to a manager and was told they would submit a request, but it would take a couple of days for me to get a response. BTW, when I did finally reach a human being, he said they are using the AI to answer calls since they have too many calls coming in, meaning they are not staffed appropriately. Well, I'll help them with that problem. They now have one less customer. read more

Overly expensive and aggressive sales. You will pay more from this place for sure, no matter what it is you are getting. Stay away from these guys. So many red flags. read more

Hello everyone here's a shout out to the team for artic air last year Mike came out, this year Leon came out, I have been with this company for 4 yrs each time they come out for service they, have never let me down, their team is the best, they are very professional. They are very reasonable once you join they're program to have your service every three months. Like clock work. And now they have plumbing yyaaaa...I love it Matt came came out too do the service for my waterless tank. Use they're plumbing service for all toilet shower. Join now artic air the best company out here in the AV area with professional service. read more

Artic air came out to my elderly neighbor to diagnose an ac unit. Told him it needed to be replaced at a cost of 14000 dollars. My friend, an electrician came out and replaced a capacitor for 100 dollars. They tried to rip off an elderly man. read more

I just got back from overseas and my mom told me about her service from this company. She needed service for her AeroCool Swamp Cooler and all they needed to do was replace a needle valve. She was told that the water heater needed to be replaced, because it would not survive the replacement of the needle valve. They were trying to get a water heater replacement out of her for what could have cost a retired woman on a fixed budget a couple thousand dollars, when all that needed to be replaced was a valve that was $11. So now they left her in 110 degree heat to suffer through and potentially get sick or worse! I hope they see this and realize that their service technicians are engaging in unethical practices. I replaced the valve and repaired a leak in a drain behind the water heater, which was not there before. Then when I went to the roof the cooler was open on one side, letting all the hot air in. Further making my mom miserable. I made sure the cooler was filling and that the cooler was opened for use and set the thermostat to cool. She is now sitting comfortably in her home, no thanks to Arctic Air HVAC. Thanks for nothing. If this is the way you do business, then I will make sure that people read this review. read more

I was given a very thorough inspection of my plumbing from the water heater to the kitchen and the bathrooms! Very professional team.

Where to start? I was supposed to be signed up for a "summerizing" of my swamp cooler, but the clamp on the water line for the valve to the cooler did leak at first. (it stopped later) So the cooler tech called the plumbing specialist for the company to come out and have a look. He immediately wanted to sell me a new water heater upon seeing the setup in the garage. The quote was over 3K and another option was about 4K. I was not sure about this so I had a second plumbing company come out to assess, and he said I don't need a new water heater at this time, but if I wanted one, it would be less than half the amount quoted by Arctic Air. The valve replacements would also be half the price. What the Arctic Air Cooler tech missed were several procedures in set up: The top pulley of the cooler motor was left loose as a set screw was not tightened, the belt was slipping, and the bearings were not lubricated sufficiently. The water pan was left with sediment and gunk and the basket that the pump sits in was SO filthy it was blocking water to the pump. (Including photo) The reason I found all this out is a friend came and got on the roof and checked it and some issues were fixed. What else is an issue, is the bearings for the cooler need replacing because they are making noise, but I don't want AA to quote it as it will be very high. I am searching for another provider. read more

Arctic Air - Filter basket for swamp cooler pump. - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

They did less then what was quoted and changed just as much and the worker took all day. Should have had taken 3 hours at most. The guy had no receipt for the job done. Very over priced read more

The service tech was very nice and knew his job well. I would 100% recommend Arctic Air.

Excess billing to wrong party. Even after correct email addresses has been sent to correct. ( Phishing for multiable payments).

They are Crooks. They wanted over $2,000 just to diagnose why my air conditioning was not working. And that didn't even include the repairs, just to diagnose. They said that they needed to check four or five different things to find the freon leak. All I wanted them to do was replace my thermostat which they charged me $355 for. WOW! CROOKS! I called Econo West Inc they came out and fixed my air unit Freon leak and it only cost $840 and he even gave me two brass valves for the air unit and didn't even charge me. From now on I am using Econo West Inc. Even the owner of tech surgeon in Palmdale said he had a bad experience with Arctic air. Do not use them, they are Crooks. If I could give them zero Stars I would. read more

Performed HVAC service work several years ago and the everything was satisfactory. Ownership has since changed and the service response and quality has become unsatisfactory. I cannot recommend. read more

This company did not send out a repairman. They sent out a salesman to sell me a new system. I was misled to believe there was no repair that could be done on our system. I had to buy a 16 to 18 thousand dollar new system. The only thing that was wrong with my heater, was it needed a new igniter, which was under a $100 part.. I felt this company was dishonest and borderline, scamming people and taking advantage of people. read more

They serviced my air conditioner for me at my previous home. Since then I moved. So... New house, six month inspection. Charles and Cody were incredibly thorough and explained everything very well. Outstanding! read more

if i could put -10 i surely would do it!!!these people are shysters!!! you really gotta watch where reviews come from! we paid them $125.00 to come out and service our ac units! instead they sent a sales hit man and his side kick to try to double team us to spend right at 40k for everything brand new at sucker chump prices!!! welllll guess what? after we finally convinced them that we weren't interested we finally got them to leave and in checking on there servicing the units, saw they didnt even touch them! try getting your money back from dishonest people! good luck to you if you diliboratly wanna throw your $$$ out to these hacks!!! read more

Our system was broken and they installed a new one in two days! IN THE RAIN! Thanks guys! Their service is incredible! We started with the $100 service deal and they have really been living up to it! One of the best things we've done. The whole team is so respectful and nice. Great job guys! read more

Arctic Air - What a clean and quick install of the new heat pump unit! - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

We have been working for several months with Charlie and his team to keep our old HVAC system alive and kicking, at least to get us through the summer. Well, they did a great job replacing a circuit board that was falling apart, trying to patch a hole in the condenser and several other small things. It lasted for 6 months but finally we had to replace the entire system with a new Bosch Seer 14. Juan G. and his crew of 4 guys showed up exactly on time this morning, quickly setup by putting down drop cloths from the door to the old system upstairs and got right to work removing the condenser behind the shed (going above and beyond to remove a wall of our shed to get things in and out of a tight area. At the same time they took out the original system and updated several things while installing the new system. Overall it took them around 6 hours and they did a terrific job. At the end they walked me through the system both outside and upstairs. I am happy with the work and the company and would highly recommend Arctic Air for your HVAC needs. read more

The technician that came to our home; Herbert Holmes was very thorough with his explanations. Completed the work in a timely manner. And the customer service was outstanding. We will definitely be using them in the future. read more

Mason came by and performed the system maintenance on my home unit. He's awesome. I definitely recommend their maintenance program. It's nice to know they will come out and check on everything a couple of times a year before the weather changes. Thank you Artic Air!!! read more

Highly recommend these guys. I had a CO alarm go off in my house and they were here first thing in the morning. They had a fair price for a service call and when they got here they checked everything thoroughly. They even allowed the whole house to completely air out and come back four hours later at no extra charge. Great experience from the point I called and spoke with them until the job was complete. Recommended for sure read more

wow! I am very impressed. This is an ideal air conditioning company. I called the day my AC stopped working & it was fixed a couple hours later. I ended up replacing my entire AC unit so I could save on my electric bill. The team took 4.5 hours. They were very professional, very helpful & nice. I really appreciate the punctual communication too. They send text reminders and arrived on time. Thank you again!! read more

Rick C and Arctic Air crew Professional next level installation!! Are they the best, boy I guess!! Fast efficient service and installation. read more

We called Artic Air after having a bad experience with another company with our Swamp Cooler. With it being the hottest time of Summer, our Swamp Cooler started to squeek loudly every time we would run it. We found Artic Air on Yelp and gave them a ring and set up an appointment for service. They were able to send out Carlos, who was really professional, knowledgable on repairing and maintenance on our cooler. He was in and out within an hour. We really loved the service and loved having our cooler back. We signed up for the annual subscription so now, we don't have to worry about our swamp cooler breaking down again. Thank you Artic Air! read more

Javier & Chris were our technicians today on may 17,2023 excellent professional job by both men highly reccomended very polite & again awesome work performed. When you want excellent work done with Artic Air ask for these 2 individuals. Thanks Javier & Chris & thank you Artic Air.I also wanted to complement a awesome worker Carlos fantastic & very knowledgeable very professional. read more

Called arctic air and used their $99 tune up to check out my heating and A/C. Casey came out and thoroughly checked out my (1993 original to the house) system and changed my filter. He ran both systems and gave me a clean bill of health - for now. When my system does give out, Casey showed me options that are affordable to replace it. I'm keeping the card on my fridge and will call them again during summer for a tune up. Highly recommend! read more

Arctic Air - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

Arctic Air RIP OFF ARTIST. They disconnected the water supply hose to my cooler on the roof, just so I would have to rely on them to come hook ot back up during the warmer months. Now they won't come out to reconnect it because I canceled the membership . A tech by the name of Charlie from Arctic Air tried to sell me solar and because my wife and I chose not to buy solar, he refused to come out when we needed repairs for our cooler. read more

Artic Air was very responsive and has great customer service. Make sure you get in writing what they are doing and the cost. They came out to get our swamp cooler going for the summer. Total cost was $439 of which $100 was for membership. Nit sure what the other $339 was fir. The technician was here fir about an hour. He took the unit apart, made sure everything was working, switched some wires that were backwards, and repaired the water line with out copper tubing. The unit was not cleaned and no parts were purchased. $349 is quite an expensive service fee!!!! read more

As a single mother i hate dealing with household appliance issues and i was super nervous about trying to get my AC fixed but it was blowing hot air in 90 degree weather. Called a few places and was told they would have someone over in the next couple days. Called Arctic Air and Johnny "Charlie" was checking my AC within the hour!! He went above and beyond for us and now we have a working AC, same day! Charlie was super nice, and even gave great tips on how to take care of the unit. He really went above and beyond for us and extended my expectations! Thank you so much Charlie! read more

Arctic Air - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

My Thermostat On My AC Took A Dump My House Was In The High 80's But The Thermostat Was Saying The House Was 59 Degrees, I Went On Angie's List And Found Charlie From Arctic Air They Came Out And Set Me Up With Latest And Greatest In Heating And Air Conditioning. Thanks To The Arctic Team Im Cooler Than Ice. read more

Arctic Air - Air Conditioning And Heating Unit - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

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We needed a new HVAC system right away living in the high desert! My husband contacted Arctic Air in Lancaster. Everyone from the office staff to our Project Manager Rick Caron and installation team was professional, efficient, knowledgeable, courteous and just all around good people. We really appreciate the extra TLC we received. The Riekenbergs 7/12/23 read more

I called Arctic air on Monday and Wednesday Carlos one of the technicians came out to look at my breeze air evaporative cooler.. There are very few HVAC companies that actually understand and know how the Breezer actually works and is familiar with them. They are very different from a master cool and much more reliable and less expensive to run. . I called several other places who said they knew what I was talking about, with my unit but unfortunately, when they come out, they have no clue about this particular type of evaporative cooler.. The breeze air conditioner is considered the Cadillac of swamp coolers which is made in Australia.. Carlos was extremely thorough and knowledgeable which is a rarity these days. He was patient , kind understanding and knowledgeable Carlos is a god listener was very interested in what I had to say. Since I'm very mechanically inclined and have serviced this cooler for 20 years I know everything that has been done to it. To his amazement he was shocked at how well it had been maintained. The problem I was having was it wasn't cooling down like it normally did, sometime one just needs another opinion to get things dialed in better since I M no expert. Some of the issues started three years prior when somebody had changed the angle of the cooler by replacing two of the legs. They did not level it properly. The water was slightly accumulating in one corner away from the pump. Hence is why I was having a lot of water overflow going out draining. This is not the normal thing for this unit. Also sometimes at night it would actually drain itself completely which it's not supposed to. Since the Pads can't be bought from the manufacturer you have to get aftermarket ones. The pads are a little different iat the bottom so it hit part of the drain causing part of the problem. Carlos brought both issues to my attention. A quick fix was to cut part of the drain off because it's not needed anymore due to the pads being slightly different. This then resolved the problem. No more excessive water drainage.and spillage into the drain. The other thing that needed to be addressed was one of the legs was about 1/2" shorter.. So he gave me options to replace all of them or I could just fix it myself which I did Carlos is really good at giving simple hacks, and offering lots of great advise he is here to help out .I really appreciate that wholeheartedly.After I fixed the 2 problems then I adjusted the float and then added an extra little piece on the drain and it's all good now. He did tell me that there are some new parts that could improve the efficiency and reliability of the unit when I was ready in the future. I'm extremely happy with the service that I got and I am extremely picky about who works at my house. Most of the time it's wham Bam thank you ma'am and they don't do the job that they said they would. May companies will cut corners and then things fail again. That was NOT the case with Carlos with Arctic air. I find this company to be very professional and reliable and worth the service call. They also offer a $99 warranty for a year to come out and service your heating and cooling units by starting them up and shutting them down yearly going through all the tests to make sure everything is sadly running the way it should so that one doesn't have to do it themselves. To me that is a huge benefit if I stay in Comifornia. , I will definitely spend that money so I don't have to, deal anymore with my heating and air conditioning turning on and off cleaning making sure everything's OK myself. read more

Carlos came out to the house for our summer maintenance check yesterday and this guy is so very thorough in his work and he also passed on some vital information in the upkeep of our HVAC System. Some things we had no clue about. Very friendly and he displays such professionalism on the job. Thank you so much Carlos for taking the time to answer all of our questions! It was a pleasure talking to you and we'll remember to CHANGE OUR FILTER!! read more

We just recently bought our house that came with a swamp cooler. Our cooler stopped working when we contacted Artic Air they were quick to respond and sent somebody to come look at it. We were helped by Charlie, who was kind to take a look at the cooler and was super informative with what needed to be done and how he fixed it. We were super interested in their 99 a year that they have, we are recently new to the area and it would be super nice to have some come take a look at our cooler from time to time and hopefully upgrade to something nicer. Thank you again! read more

Heater went out day before Thanksgiving, the Service Manager was able to come same day. Did a temporary fix to hold us until we could replace our 22 year old heater. We knew it was going to be replaced soon. We decided to replace heater, the Following Tuesday the crew came in. Protected our floors installed new AC/Heating unit. Explained new system. Cleaned up after them selves. Charlie and his team were polite and very efficient. Had a minor issue with heat, called Charlie at Arctic Air late in day, he came out first thing next morning fixed the problem at no charge. Greatest Service ever! read more

Very good work and pricing. Home air is now beyond what I was expecting. Rick c has a problem free solution for anything. Well worth it and I would recommend to anyone looking for a quality system with a 10 year warranty. I actually was approved for a slightly cheaper system but you get what you pay for and I decided to go with a quality system this time and I have no regrets. Work completed in one day problem free read more

Arctic Air - Ac heater and coil replacement is a professional job I would recommend! - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

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This is the second time we have used Arctic Air and I am glad to report that the service this time was every bit as good as the first. Carlos was our tech and he arrived on time and completed the job professionally. All of our questions were answered immediately. We have no complaints and we look forward to doing business with Arctic Air in the future. read more