We had our 5 ton AC Heater unit installed by DS a few years back and its been working like a champ and their service has been great. Yesterday, signed up to for the annual service and there was a professional service technician came in the afternoon. The best part was the images in service report. I highly recommend DS. And thank you Adrian for your outstanding service, you represent DS very well. read more

DS Heating & Air - Highly recommend DS - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

All Heart Heating and Air Conditioning offers old fashioned customer service from the office staff to the techs that come out. Rick C. serviced our unit today and I can not say enough about his knowledge, pleasant manner and all around good nature. I highly recommend All Heart and when you call, ask for Rick, you won't regret it. I know I will. Diane Jacoby More than satisfied customer read more

Tech who came out was great, once he looked at the unit and ran some tests, he didn't try to sell me anything I didn't need. He gave me worst case scenario based on the issue I was having. He wasn't able to check the AC current as his clamp meter was broken. Hr did explain what I should do about every 3 months to keep the unit running smoothly. Now, this is why 3 stars. The tech said the office would call me on Monday to pay for the service call. Monday rolled around, no call, Tue, no call, Wed, Thu, Fri, no call so I figured they'd just send me the bill. 2 weeks later, I get 3 messages stating I have a past due invoice. Really? It's not even 30 days and they never called to receive payment. Finally, a paper bill arrives, after almost 4 weeks. And, the number they called was NOT the number I gave the Tech to have the office call to receive payment, yes I have a house phone, but rarely use it and rarely see that there are messages. Like I said, Tech was awesome, office staff not much. read more

My AC unit went out and had to call for an AC Technician and my regular AC Technician by the name Cody (Cody is Awesome) was off but he referred me to just contact his office and they would take care of me. The AC Technician - showed up at the time i need them most as my AC unit is not cooling and it has been very hot this week so i am in urgent need of getting it fix. After around 10 minutes, he was able to diagnosed the problem being the burn out capacitors + a compressor voltage regulator and had the part with him on his truck. In addition, he was able to get it fix in 30 minutes and they return the next day to perform a full maintenance on the unit. I appreciate the professional workmanship. Nicely done. Thank you. read more

Many things to like about DS. I had called around to get several quotes. The receptionist pointed out up front that "we won't be the cheapest quote." They weren't. But they were the most thorough and professional. We had a complex series of problems that needed to be solved before our two package units could be installed. We had a broken truss, roofing issues, and solar panels to be moved. Our salesman, Devon, was attentive but not pushy as our family was coordinating all of the other contractors to fix the underlying structural issues necessary for the install. More importantly, he was prompt and available even after the units were installed. Always cheerful and professional. At all times, communication was timely and courteous. Our install was during the first few weeks of quarantine. Workers showed up on time...in booties and masks. When I was concerned about the initial performance of one unit, they immediately sent out a team to troubleshoot and make sure everything performed as intended. I appreciated their attention to detail, such as making sure a previous roof leak around my old unit was thoroughly sealed after the new unit went in. Considering the scope of the project, they were minimally disruptive while my spouse and I were teleworking. They made sure that all of my registration and warranty information was in on time. In sum, I would recommend DS Heating & Air based upon their service and the quality of their products. read more

Outstanding service and professionalism! I would definitely recommend this company. They were accommodating to my schedule and showed up on a Saturday to check out my air conditioning system and checked everything out, took pictures and showed me and took the time to explain what the readings meant. I ended up having to replace my entire system as it was 20 years old and in bad shape. The price was fair and the installation was faster than expected. The whole system was removed and new system installed, including duct work in one day. They took the time to explain everything that was done and how it worked. Everything was done and handled very professionally. This is definitely a top notch outfit. read more

D&S was called because my wife "heard something funny" coming from one of the two A/C units for our home in the Mojave desert. D&S quickly determined one unit was over 20 years old and the other was 30. The younger of the two was installed in the ceiling and was beginning to leak condensate above out 20+ ft tall entryway. Finally after seeing cracks on our furnace burners where CO was entering the system and a myriad of other problems, we decided on replacement. The options were pretty straightforward, a house brand, Trane, and a Lennox system, one complete system for upstairs and one complete system for downstairs. You can tell that this is getting expensive quick... We then asked that the system be very quiet because the outdoor condenser is just outside the window where our TV watching area is. With this in the equation, D&S proposed a Daikin VRV heatpump solution. Typically you would think of this product as a mini split System, but the outside unit comes in up to 5 tons for a residential application. That was more than enough cooling power to replace both of my outdoor units. I believe it could also power up to nine individual smaller inside units if you were doing new construction and wanted to condition the air only in the room in which you were standing. Now with one single outdoor unit we are able to power both indoor fan coils evaporators. The outdoor unit is nearly completely silent, and the two indoor units are inaudible. The biggest change I noticed with this new system was the velocity of the air coming out of the vents. It is easily double or triple the speed of the air that we previously had on our old air conditioner/furnace set up. Of note, since the old system was 30 years old and owned by cat people, we did a full duct replacement upstairs, and a clean/disinfect/seal on the downstairs ductwork. This reduced leaking air by over 90%, gaining more efficiency. We also added an iWave air purifier. As soon as this was switched on, dust started flying out in clumps, and once we did a thorough dusting, we are down to only dusting every 3 weeks, living in the dusty dusty desert. That was a huge game changer! One thing I was concerned about was switching to a heat pump in the desert because we have such temperature extremes. This unit needs to operate from 20°F all the way up to 120°F. So far it's been tested down to 40° and still produces warm air. The design of the system says that it should be able to produce warm air down to 0° without auxiliary heat. I will come post an update after a few temperature extremes have passed. The crew of installers were very professional, all wearing masks and always laying down drop cloths and covering any items which may get dusty from going in and out of the attic. The initial sales engineer was very professional spent a lot of time doing a full load calculation on the home, and then helped us work through many different options to realize that our best bet was to convert to the Daikin VRV system, a huge gain in efficiency and only a $4000 price difference. It draws very little power, in fact I believe my solar panels can run the entire unit. My only complaint is that I was not able to continue using my nest thermostats. The system came with a thermostat which is connected to a smart phone app, but it is nowhere near the quality of the nest app. Sadly the advanced Daikin system requires a proprietary two wire digital Interface between the thermostats and the air conditioner. The only other the thing worth noting is that because there is one single outside unit, both the upstairs and downstairs are both on heat or both on cool. There is no possible way to heat the downstairs and cool the upstairs at the same time. But if low power consumption, quiet, and quality are what you are looking for, then a Daikin system from D&S is what you need! read more

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5 star review to DS Heating & Air. I really appreciate the super fast response time via Yelp messenger (thank you Amanda). These guys were able to get me in for a same day appointment and had my issue resolved in a timely manner. Their customer service was great (thank you Claudia!) and the technician, Hermès, was quick to resolve the issue and friendly. No over the top sales and no price gouging. Great job! Highly recommend. We plan on using this company for all of our HVAC needs. read more

Had a new hvac unit installed in December our unit was fried. They had a new installed within a couple days and followed covid safety. They were super professional and fast. And very polite. Just a couple days ago we found out we needed all new ducting. Alex Cerros and his crew came out the next day and did the overhaul in a few hours. Got straight to work and very polite. They protected our floors and cleaned up after themselves. But best of all the work was beautiful! Feels like a new house new vents and they cleaned up after us too , no more dirt outside our icky old vents they got rid of those. So if you need a new HVAC or ducting or both this is the place to call. Our heating bill after the installation was literally half of what it was the year before!! Nothing but praises !! Thank you DS Heating and Air read more

To start with the good...they came out within one day during a heat wave and they did get the unit running (short term fix). However, it was at my rental property and they didn't call to get approval for the repair. They charged $150 to replace a belt, $170 for a water pump, and $69 for the service call. They finally called 3 days later to discuss the charges that I thought were too much. I was told someone would call me back but they never did. I was emailed the receipt with a note from the technician that the bottom of the unit was rusted and needed to be replaced! For $390 I could have had a whole new swamp cooler! Find another company that won't take advantage of the situation. read more

This company was amazing to work with. They arrived on time and left our home very clean. The technicians were very knowledgeable and friendly. The product is high quality at a reasonable rate. Every question asked was answered in a way we could understand. I would recommend them to anyone. read more

DS Heating & Air - Amazing unit installed - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

Adrian came over for an inspection and maintenance of my heaters. He found a couple needed items and installed the proper parts. He also was extremely knowledgeable of the HVAC system and even taught me a few things. I cannot without question say how much I recommend DS to take care of your heating and cooling needs. This company has proven to me that they are the best. read more

My tech this time was Rick, he was wearing a mask, and was very professional. I gotta say he was absolutely wonderful!! Rick explained all the pictures he took, where a small issue might be happening and where it is. Overall very happy and just so you all know, I will only be requesting Rick going forward!!! read more

I have been a client of DS Heating and Air Conditioning for 15 years and I have always received excellent service. Last December I had to replace my HVAC system. The installation crew (Sean, Juan and Robert) were knowledgeable, professional and efficient. In spite of having to crawl into the extremely narrow space under my house to remove the old ducts and equipment, they did an outstanding job! This past week, Hermes came to my house for the maintenance of my new system. He arrived on time and observed safety protocols. He did a through cleaning and inspection of my system. Prior to the appointment, I had decided to have a surge protector installed in the event of another power failure during heat waves in the summer. Hermes explained the cost and benefit of surge protectors and I felt confident in making the decision to add them to my system. He takes pride in his work and ensured that I was pleased with everything before he left. The office staff is friendly, helpful and courteous. They have always been responsive when I call to schedule service or maintenance. I highly recommend DS Heating and Air for your HVAC needs! read more

I would not recommend this place. I asked for an estimate and had a schedule date for it. The day of the estimate the owner called to ask what was wrong to maybe instead of an estimate they can have someone come out. I told him what was wrong and he said it sounded more like it just needed to be cleaned so he didn't want to waste anyone's time on having someone come looking at it when it just sounds like the cleaning needed to be done. I don't know anything about air conditioners so I said okay. The guy comes out and all he does is put a new filter in and take some dirt off the unit and I get charged $175 for just that. Make matters worse is it did nothing and I still had to have the guy that I originally asked for to do an estimate come out. Turns out I need a whole new hvac system that was going to cost me about $18,000. I don't trust this company they are just out for the money bc I had another company come look at it and I did get a whole new hvac system, ducting replaced, and insulation done but it only cost my $11,000 not $18,000 when all they were going to do was put in a new hvac system. I don't recommend going to this company u should go to A to Z Air Care they can really help you out. read more

Will never use DS heating & Air again. Paid $100.00 for lazy techs that did not want to do work on my cooler. I was told I could go to home depot and buy the part to replace a belt on the unit...which was not even the issue. Techs refused to do any actual work. My family suffered for weeks in 100 degree and higher temps until I could afford to hire someone else. Hired and paid a handy man off yelp under Blue shirt handyman who had my cooler repaired and working with in an hour. DS heating & Air had no problem stealing money from me but takes no responsibility for actually following through and making things right. I will be filing a BBB complaint read more

I called DS Heating & Air back in February 2020 and just had them complete another job at my residence. They did an absolutely fantastic job! Gabriel P. was the technician for both jobs and he was outstanding. He explained everything before he did it and showed me pictures of what was wrong and how he was going to fix it. Gabriel was extremely patient and explained all of my options and the associated costs at every step of the process. He was also very polite and understanding with my family and dog. He meticulously cleaned and disinfected everything in accordance with the CDC/quarantine guidelines and was very clean and careful while working in my home. Before he left, he took the time to explain to me what he saw (and what I should watch out for) with the rest of my HVAC system WITHOUT turning it into a high pressure sales pitch as most contractors do. I highly recommend Gabriel P. of DS Heating & Cooling!!! read more

Quick response. Detailed evaluation of our situation. We haven't used them yet and we are still deciding on what best for our family.

Requested an estimate for fixing A/C problems consisting of 1) attic insulation dust blowing through the air registers, and 2) weak air flow. We had a bad experience with a different contractor we had initially retained. Rick from DS came by to give us an estimate. We decided to go forward with the package offered which consisted of new air ducts and a new furnace. From start to finish, Rick was the focal for all questions we had concerning the system design, installation schedule and government permitting process. We couldn't be happier with the end result. The right amount of clean, cool air in every room. I highly recommend Rick and his team! read more

DS Heating & Air - Our shiny new furnace. Blows air like an aircraft wind tunnel! - Heating & Air Conditioning/HVAC Near Me - Lancaster, California

Friday I spoke with Amanda in regards to a quote. I advised her I had just purchased a new ductless mini split AC unit and needed it installed in my garage. Amanda was great booked an appt for today. I took the day off from work cause they insisted I be here and not my mom who could've shown them what I needed and where. Any who, Two people showed up today. Sat outside my house for about 10 minutes, no phone call or door bell ring. Instead they sat in their truck and once my mom walked outside they decided to talk to her from their car asking for me by the wrong name, btw. So I go, call them in and proceed to ask me the reason for my call I walk them to the garage and explain same thing I told Amanda and they said "oh, we don't install previously purchased AC units". Are you serious?! As I walk them out she asks "well, where did you purchase it?" What the hell does it matter, if you're not gonna install it?! Waste of time. So disappointing because the initial phone call was great and was hoping it set the tone for the rest of the experience. read more

I WILL NEVER USE THIS COMPANY AGAIN. I use them last year in July and I was charged $1100, this year the unit did not work. A technician by the name of Robert came out to check the unit, he lied to my tenant and said that I did not approve the repair and the he called me and I did not answer. I finally spoke with him and he said the the repair would be $3500. They are a true rip off. I would not use them. The supervisor is a joke as well, the do not stand behind there repairs. They again use cheap parts from another country. I called another company and the repair was done way less than they quote and I have a warranty. Again, I will never use this company again. Dylan, please send me an invoice for the charge that you charged my credit card. Also, all of the stuff you said is not true. That parts you told me needed to be repaired was not the issue, the motor was the issue. It is working great now. Also, I keep my phone on me at all time, your technician did not call me. One more thing, your parts are from China, the guy showed them to me Best of luck you and your business. Again, please send me my invoice Thank you read more

Expensive!!!! They charged me almost $600 to clean a dirty squirrel cage blower( fan) for evaporator. I will not use again except in case emergency . And this was emergency with high temps topping 100. Back was agaisnt the wall. Advise suffer a Little and Save Lot! Company said they spent 3 hrs cleaning a evap fan due to lack of maintenance. I was there and it was not 3 hours cleaning a squirrel cage fan. It does not take 3 hrs to clean a squirl cage fan! But we all know this read more

Our a/c went out last Sunday. My husband called DS Heating and Air late Monday afternoon. By Tuesday Kenneth (a/c technician) came to the house to check it out. (The unit hadn't been worked on in the 26 years we've lived in the house.) He was very knowledgeable and professional. Unfortunately our unit couldn't be fixed. We scheduled an appointment with Scott (salesperson) on Wednesday to discuss replacement options. By Friday we had Robert, Luis and Sean,the absolute BEST a/c and heating unit installers available, at our home installing the new equipment! I can't say enough good things about this company. They covered everything with drop cloths so they wouldn't get dust on anything and then they cleaned up before they left. The new a/c works fantastic! We couldn't be more pleased. If you're ever in need of heating or air conditioning service I recommend you call DS Heating and Air. read more

Had Gabriel as our service tech today for the first time. 2 AC units and then we surprised him by having a 12,500 CFM commercial swamp cooler at our home... He did a masterful job, and was so clean working, putting booties over his workboots in the house... Very impressed all the way around! This was my first time using DS Air but I look forward to them being our long-term air conditioning solution. UPDATED REVIEW- today had Anthony from DS come to fix an unrelated issue and have to say, he was as excellent as Gabriel the other day. And their office staff very professional as well. We've been looking for 2 years to find a great A/C company since our previous went out of business. Looks like we've found them! Very high marks indeed!! read more

DS Heating & Air are really outstanding. They come twice a year for my units. My heater was old and not doing well so I had to get a new heater/AC and duct work. They did an incredible job and when I realized last week when it was cold no heat for 2 days, they offered to get me space heaters. I had some but it was over and beyond what was expected. They worked around a few work calls I had while installing and cleaned up. Highly professional and would recommend them. read more

Issue: master bed/bath stay 15-20 degrees colder in the winter and hotter in the (desert!) summer than the rest of the house, and high electric & gas bills, despite keeping the house less than comfortable & having solar. We've had 2 HVAC guys sent to our home through the home warranty company who shall not be named, since we bought it about 2 years ago. Both went into the same access panel to the attic, came down, looked around the house and declared that our filters were dirty, causing little to no airflow to the master bed/bath. One went so far as to say that the setup was too far from the master to properly heat/cool the air going into that room, and there was nothing that could be done, other than reconfiguring the HVAC system. We gave up. Scott from DS was sent to us from another contractor who was fixing the tub. He couldn't believe how cold it was in the bathroom. Scott gave us a courtesy inspection, complete with thermal imaging that showed where issues were...and, boy were there issues!! Oh, but that was after he used the same access as the other 2 "HVAC professionals" sent by American Hone Warranty (oops, it slipped out). He couldn't find the HVAC system up there...because it was sealed off from the other side of the attic, so he used the other access panel to get there. Interesting that the other two never asked (we didn't realize it didn't go through from one side of the attic to the other, having never been up there) where the furnace was when they went up. Anyway, DS was very thorough. Scott explained things very well, gave me 4 different levels of repair that we could do to fix the problems, and was honest about what each would and wouldn't do, as well as offering financing on the expenses. My vents finally blow out hot air in the master, and I'm no longer heating and cooling the attic. Pretty sure my elec & gas bills will also reflect a happy change. I highly recommend this company. They are fast, reliable, trustworthy and professional. They also try to work within your needs and budget as much as they are able. I'll never use anyone else for my HVAC needs. read more

The condensation line from our air conditioning was leaking on the outside of our home. We called several other companies to correct the issue, without success and they were not able to diagnose the problem. DS heating and air sent Kenneth out and he diagnosed and corrected the problem (a dirty job) fast, efficiently and with a smile. He patiently explained and answered all of my questions. Their rates are reasonable as well. read more

A DS technician came our to troubleshoot my AC unit and told me the pan was leaking and that I needed a complete new system. DS quoted me $12,000 for a new system. I had another technician come out and he found the real problem and fixed it for $325 and quoted me $5,000 for a new system. I don't think DS did a very thorough job trying to find the problem nor did they offer me any reasonable alternatives to purchasing a new system for a very high price. They were very nice and professional but not very knowledgeable or cost effective. read more

I am writing this review because I want to. Not because I was asked to, cajoled to or basically bribed into doing it These guys are really really good at what they do. I was very comfortable having them in my home. The way the billed me was very ethical. They could have charged me a lot more and it would still have been reasonable. I'm a customer for life now. read more

I scheduled an appt for a tune. Got my appt moved up. Mr. Hernandez was very curious and respectful. Showed me pictures and explained everything I needed done. Unfortunately I couldn't do any repairs because of their pricing but their staff and technician provided me with excellent customer service. read more

Fast, reliable, professional service with amazing response times. Our families air conditioner started acting up on a Sunday night. After a day of it blowing warm air and watching the temperature climb, I picked DS on a whim out of a Google search. I called them at 11am Monday morning to schedule an appointment for some time later in the week, but was told there service man could be there at 3pm the same day. He was on time and did an inspection of our system. Unfortunately we were told we would need to replace it. His supervisor Devon came out on Tuesday to give us some options on replacement and an estimate. I also told him that before this problem my upstairs would be 8 to 10 degrees hotter than the downstairs. It turns out a lot of the duct work in the attic was leaking. Devon recommended replacing the duct work and furnace along with the a/c. That replacing everything would balance out the air throughout the house. Devon was able to get all the parts and start work on Thursday. By 4pm Thursday everything was installed and the whole house was cool. With only 1 degree difference between the upstairs and downstairs. With in three and half days of when I called them, all the HVAC was working better than it ever has. DS heating and air are absolute professionals in there field. read more

Our experience was A+ from beginning to end. Every detail was discussed carefully before actual install. We understood everything that would be done. The day of install, the installers arrived on time, prepared to work. They were professional, efficient and knowledgeable. They worked as a team installing our new furnace and air and heating systems. Everything works perfectly. We would use them again and refer the company to friends. Thanks DS Heating!!! read more

I would never recommend them. The tech said I need to replace a bunch of stuff on ac Condenser to get running, luckily I have a buddy who has a his own hvac company and he came out all that was needed was rewiring. I recently got a pup and she chew some of the wiring. They were trying to basically rob me, be careful with this company, I would not used them. read more

DS provides both quality and value with their services, additionally, their staff is responsive and professional. I have had a series of companies work at my property for the past 12 years and none impressed me. DS will be my HVAC service company from this point forward. read more

They wanted to charge me $500.00 just to fix the pump and belt on my swamp cooler. It's at most an hour's work and and the parts are not more than one hundred bucks for both pump and belt. That's a rip-off. Instead I had a handyman do it for $160.00. I was out $125.00 simply to have them come and look at the cooler so I was none too pleased. $125.00 just to have them tell me what I already knew. I will never use their services again if i can possibly help it. read more

My AC unit stopped pushing out cold air. DS came out and said I needed a new coil for the outside unit. They did a pressure test and found a leak. They ordered the new coil and told me they'd be back on a Thursday. I got a phone call during the week from their office to offer me a sooner date ( the Saturday b4 my original appointment). I also wanna point out that I dont live in the AV and they still came out. So today Gabriel came out to replace the coil. He called b4 to give me a heads up on his eta, which helped me arrange a parking spot for him because theres no parking in ELA. He took apart the unit, cleaned the whole thing and put it all back together. Ran all the tests with me present and explained everything he was doing as he worked. Super cool guy, he knew what he was doing and now we have cold air just in time for summer. Thank You Dylan, Gabriel and the girls in the office for pushing up my appointment to get me back my cold air. read more

Eh...we bought a house and got and installed a full air conditioning system. My wife and I have thus far been satisfied with the system - its really quiet. We did pay an arm and a leg, but any central air system of modern quality will be. Installing the system was a real pain in the butt. The sales guy said initially 2 days. However, this turned into 4 days, and considering my wife works from home, it was frustrating for her. Also, they weren't up front about possible incidental costs before we agreed to the contract, and there just seemed to be a lot of miscommunications during the process. We had to hire a contractor to drywall over the new exposed ducts, which was never suggested until the walkthrough. The sales guy and the chief installer seemed totally out of sync. They did provide us a credit for our trouble. They also agreed to pay an electrician to come out to re-install a light they knocked out. I think I got a good system, and in the long run, I'm pretty confident I'll be happy with the A/C itself. But the cost was a little high, and, as stated above, the process was a bit rough. I'd make sure to ask the right questions about incidental costs and have them provide a real timeframe around installation with the chief installer BEFORE MAKING ANY COMMITMENT to use the vendor. Again, I'm pretty confident you'll get a good system, but ask good questions to avoid a headache. read more

Received a call through Lowe's and made an appt for Oct 30th. They called to change appt to Oct 31st in the morning Scott came-the S in the company job title. I asked for a quote to replace, repair and for annnual Maintenance. The man SHOOK MY HAND in agreement He told me I'd get the estimates by my email. Facts: I NEVER received any quotes, even after calling them and inquiring-then Scott called and said the credit "Dept" was preparing it. Now it's 11/7 still nothing. They don't want competitive bids and seem to be looking For someone stupid enough that will hand over the dough. Will call Lowe's to complain. He never went up to attic to look at anything. I dont recommend them. They shake your hand give their word then lie. 11/9/17-good News for Yelp users-3 hours after I posted the review above, I got a call from Scott. They read this posted review. In short h sat first asked me if I had received the estimate from somebody at Lowe's then Read back my email address. This after saying he hand the written it down correctly. HOGWASH. I had given the office my email address already before. He had made a comment about me saying I wanted to wait and talk to my wife when she got back from a trip. So that tells me they dismissed me when I didn't say yes right away. They emailed the estimate and, no lie, over 12,000.00-highest of my bids. And for not even inspecting the attic. A cookie cutter estimate. They even said on the email that Lowe's didn't want to get involved. Smells. So if my yelp review wasn't done, I'd still be waiting. Be careful with these guys. read more

Great service technician very knowledgable, friendly and helpful. I would call this company again.

This company is a total rip off.. Quoted 15,000 dollars to replace the whole unit.. Its a newer unit.. Power surge knocked it out. Started talking about every part needed replacement.. Flat out lie.. A new build would be less!! I do not recommend.. read more