Went 5 days having to struggle with the over 105 degree temperature, and our air conditioner was barely working. As renters we were concerned that the price of having someone come out to repair it would be too costly for the landlord to approve. We weren't even sure if we could get anyone out soon due to the seriousness of the heat. We explained the problem with the air conditioner to our land lord. She suggested that we go ahead and call someone due to the seriousness of the problem. She also said, "Good luck finding someone who'll come out and fix it...soon". Needless to say, we called Arctic Air and they came out the next morning. Casey was our tech, and he came out first thing in the morning, just as he said he would. He was cordial and courteous and he explained everything that was wrong with the unit prior to fixing it. He even called our landlord and told her what the cost would be, and also explained to her what he needed to do to repair it. She was extremely happy to hear what the price of fixing it was going to cost. Too, it didn't take long for him to fix the issue. He showed us what he did and what we needed to do to keep the unit running smoothly. He also made sure we had his number should we have any further problems. This was over a week ago, and we're doing fine in this 111 degree weather. Thanks to Casey and Arctic Air, our family of 5 plus our 4 dogs can live in the comfort of a COOL home! Thank you Casey and Arctic Air! B.Clark read more

I have to agree that Jake, Jared and the crew are the best I have encountered. No up-selling, honest and give you the best solution for a fair price. I have had quotes from four different companies that didn't come close to Arctic Air's price point out the door. They were telling me that I required more equipment than I required and that my duct work had to be replaced (all of the other vendors told me this). That wasn't the case with these guys, since Jake and Jared showed me the condition of the ducting in my house and told me that they didn't recommend changing it because it was still in great condition (the house is only twelve years old). Once I had all the quotes and made my comparison it was an easy choice to make to have Arctic Air perform the job. This team is professional, clean, courteous and respectful to me as the owner and to my family. They clean up after themselves, test the equipment and make sure that you are completely satisfied with the installation. My first home had a unit that had to be replaced and I wish I new about Arctic Air then. You can't go wrong with these guys and I will be signing up for maintenance from them only in the near future. This was the BEST experience that I have had with an air conditioning company and you should check them out and see for yourselves. They are number one in my book and I will be a loyal customer from now on. read more

It's a Fourth of July weekend when my air-conditioning quit working in triple digit whether. On top of that, I had a sick wife who was in bed I called Arctic Air to see if possibly they could come on find out what's going on with my air-conditioning. They made no promises but said they would try to get someone out around 4:00 PM. I was shocked and amazed that they made time for me. There's enough pressure when your spouse is ill. But when you lose your air conditioning in triple digit whether, adds to it. The technicians showed up about 3:30 PM. Got with it right away and made some adjustments. It put us back into the cool weather in the house. My heating and cooling system is on the roof of the house which doesn't make it any easier for the technicians. They had no objection in climbing up and check it out. Their attitude just overwhelmed me. They were so willing to take care of me as a person, not just a job. I totally recommend Arctic Air to anybody who has heating and cooling problems. They are the greatest. And I'm staying with them. read more

There are not enough POSITIVE adjectives to tell you just how much I appreciate these guys & gals! They are prompt, reliable, compassionate & they keep their word! I have never had such an awesome experience with ANY company like I have with Arctic Air! They have been diligent with keeping my AC running & working at it's best and their honesty & professionalism is beyond measurement. It starts from FIRST CONTACT! Most of us are stressed & aggravated when 'things don't work'... so when you call Melissa answers, she is compassionate, intelligent & gets right on it to get the problem fixed! Then someone from the team heads out, always on time, always professional & ready to fix the issue! Arctic Air are the ROCK STARS for HVAC! Thank you Arctic Air for ALWAYS taking care of us! read more

Highly recommended. Arctic Air replaced my conventional HVAC system with a dual fuel heat pump. Other contractors in the area wouldn't do heat pumps or saw the tight fit in my attic and said they couldn't do the job. But Arctic Air had systems in stock that met my needs and was able to do custom sheet metal work to make everything fit. They even added a second air return resulting in more even temperatures throughout the house. Everyone on the crew was professional and knowledgeable. Even though my installation was a bit tricky, the crew stayed late to make sure we didn't have to go a night without heat. I really appreciate the excellent work they did. read more

I have had Artic air come out twice this year, once to set up my swamp cooler for up-coming summer use and recently due to concerns about replacing the unit. Charlie Johnson came out and inspected the unit. Charlie was very professional, straight forward and knowledgeable. He explained different options that may be available to me and also told me I would have all of this written down in several estimates for me to review. The quotes were in my in-box within 2 business days. The quotes were outlined as explained in person with clear detail. I look forward to working with Acrtic Air for this major home improvement project. I will keep you posted! read more

Two men came out to tackle the problem with our Ecobee thermostat today. Our home was built in 2021, and we were frustrated because the central heat started blowing cold air only. These men were absolutely AMAZING..... They explained everything from start to finish, and repaired a loose wire in our attic. They were professional, friendly, and the price was affordable and fair, which is a blessing these days, because everything is usually priced so high. I would definitely recommend these guys to family, friends or any other person in the Lancaster/Palmdale area, you WILL NOT be sorry! I would give them 10 stars if I could..... read more

Ive been having issues with my air conditioning and have been going through a bogus company assigned to us through our home warranty. I was fed up with them, so I called Artic air and they answered my call immediately and sent Charlie and Tom out the same day. They checked on my system and gave me the run down and presented me with all my options. Charlie was very friendly and explained everything to me, someone who is not in the least bit handy, in a very simple to follow way. When they left my house, I really felt they had my best interest in mind and I will be using them rather than my home warranty going forward. read more

Arctic Air was phenomenal! Our HVAC broke down while having a Senior, someone on disability, and 2 small children in the house. AA sent Mike out the very next day and he was able to quickly and efficiently diagnose and repair the issue in record time. (He even cleaned out the unit to ensure it would keep running optimally!) The service was courteous, quick, and very reasonably priced! They're also coming out this Winter and Spring for preventative check ups, all included. We have definitely found a company that has earned us as a long term customer. I can't speak highly enough about the excellence of service! read more

I know my first review of this company was one star but after talking to Jake the owner and working things out and hearing his explanationI am happy that I gave them a second chance to come out and do what I was promised I'm extremely happy with their service and with the technician Mason who was sent out to maintenance my system checked my system out make any repairs when he left I was extremely happy with his professionalism his attitude and his work ethic five stars to him and his company will definitely be using them again in the future Once again I want to thank Jake and Mason and the Artic Air Team read more

We called Arctic Air for a quote to have our very old A/C unit/system upgraded and were definitely happy with them. They called beforehand to let us know they were on their way, they came masked, and were friendly while professional. They made us several thorough quotes (all customizable to what you wanted) which were then emailed to us in detail. They didn't pressure us but remained enthusiastic while neutral and informative. Charlie and Javier are clearly good at their jobs. We were recommended this company from a family who were very pleased with their new A/C system. I was impressed! read more

I would give zero if I could. They are overpriced on anything they do. We needed a swamp cooler belt replaced and they were going to charge $300. I only had them come back out because I paid a maintenance fee in the fall. They insist that my swamp cooler needs replacing, but I refuse to pay their prices. Someone else looked and said it was fine. We used them at my business, but even there they messed up our air conditioner and charged us for parts we did not need. Stay away from this company. It is sad because they use to care for their customers. read more

The entire team was amazing from the sales person Rick to the installers Leo and Javier and the rest of the team. We had some questions after the install and they sent someone out the same day. Charlie was who they sent to us and I really can not say enough good things about him. All he wanted was for us to be totally satisfied and by the time he left we were. You can not find many companies that have customer service like it use to be years ago but this company puts it above anything else. I would recommend this company with no hesitation at all. read more

I bought this house and inherited the AC unit as is. I got a return call from Tiffany in the office of Artic Air first thing this morning after leaving a message last night. She sent Tim over in less than 30 minutes, after suffering for 2 days and failed efforts from the home warranty company. Tim came in very professional and knowledgeable and discovered right away the problem and now I'm back up and running at a reasonable rate. Thank you Artic Air. I would recommend this company for your air conditioning needs. read more

I recently had a home inspection and BOTH of my A/C units failed Miserably! I called and was told by the Owner that he would have a technician by shortly. Within the hour the owner himself and a technician were at my door! They fixed both of my A/C condenser units and even gave me all the paperwork for the tests to show the inspector... service above and beyond the rest! Thank you for the professional and fast service at such a low price! read more

Very good work and pricing. Home air is now beyond what I was expecting. Rick c has a problem free solution for anything. Well worth it and I would recommend to anyone looking for a quality system with a 10 year warranty. I actually was approved for a slightly cheaper system but you get what you pay for and I decided to go with a quality system this time and I have no regrets. Work completed in one day problem free read more

We have had Arctic Air come in to do repairs in the past. Now, we had them install a new HVAC system. A crew of guys arrived on time, and installed the entire system in a day and a half. The lead worker explained the new system and answered all of our questions. They cleaned up the work area completely before they left. We highly recommend Arctic Air for any help with your HVAC system. read more

Javier & Chris were our technicians today on may 17,2023 excellent professional job by both men highly reccomended very polite & again awesome work performed. When you want excellent work done with Artic Air ask for these 2 individuals. Thanks Javier & Chris & thank you Artic Air.I also wanted to complement a awesome worker Carlos fantastic & very knowledgeable very professional. read more

Our furnace broke late Friday night. We called the after hours number Saturday morning. And Saturday morning Charlie came, and fixed the furnace. He was easy to work with, and answered our questions. He definitely knew about furnaces. We were impressed with Charlie's expertise and prompt service - AND all this on Saturday morning, his day off. read more