James was Fast, honest, and affordable. Many repair…read morecompanies usually see a "dumb" woman and make up problems and want to charge ridiculous fees (I've had this happen with my pool, and AC). James WAS NOT like that. He explained the problem, talked to me/showed me what was wrong, and then cleaned up the mess before leaving.

I requested service from The Appliance Guys in December for my dishwasher. From the beginning, they…read morewere very honest and transparent. I was informed that ordering parts from Whirlpool could take some time because they place part orders once they have accumulated enough requests. I appreciated them setting the right expectation. James explained that it was worth repairing my dishwasher since it is a good brand and still had plenty of life left. To my surprise, he personally called me sooner than expected to schedule the appointment because the part had already arrived. James is very professional, knowledgeable, and experienced. He replaced the broken part efficiently, and my dishwasher is now working perfectly. He even advised me to keep the old parts for at least one year since they are covered under the manufacturer's warranty, something I truly appreciated. The price was very affordable, especially considering they use genuine parts. I highly recommend The Appliance Guys. Their work is outstanding, and their customer service is excellent.

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

My 92-year-old Mom recently needed a new dishwasher since her old one broke down. She remembered…read morethat her "old faithful" came from Arrow Appliance decades ago, so she visited the store and found the perfect replacement. Everyone in the store was solicitous, respectful, and extremely kind to my Mom. They bent over backwards to assist her. Professional licensed plumber, Chris, showed up promptly on delivery and installation day with the new dishwasher. It was very difficult to remove the old dishwasher, but he did it--AND put the new dishwasher in place--with skill, professionalism, positivity, and patience. His demeanor was very pleasant and kind. My Mom is very grateful to Arrow Appliance, and our entire family knows who to go to when we have any appliance needs. Thank you, Arrow Appliance!

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Eduardo at J & H is very reliable. I have used him a couple of times to fix my washer and then my…read moredryer. He responds in a timely manner and knows what he's doing. His prices are pretty good as well. I will continue to use J&H whenever I have a broken appliance.

I had a wonderful experience with the company. Car arrived in a designated place in a right time…read more Driver was nice and did his job very well. Appreciate a great service. Thanx.

I'm not good at writing but I felt I had to review this business after the service they provided…read more Made me feel a vip client. The professionalism was on top level. 5 star for sure

Jorge was very professional and friendly. He fixed our brand new out of the box 48" Janska range…read moreigniter with no complaints even after the manufacturer themselves sent him the wrong model information than the one we have for him to repair. He spent more than 2 hours taking it apart and putting it together, testing in between to make sure he's got it right. Very detailed in his work and even cleaned up his workspace before heading out. 5 stars and we highly recommend him!

Jorge from JG appliance repair very professional and friendly he fixed my oven and dishwasher! Took…read morethe time to find the problem and showed us the problem. Clean work I'll give 5 stars highly recommend and he came on time also.

We had a problem with our washing machine and called Stacy to set up an appointment for service…read more Jeff came and diagnosed the problem right away. He had to order one of the parts but made a temporary repair so we could still us the washing machine until the part came in. He the came out again, installed the new part and made sure everything was working properly. When we had a problem with our dryer in the past he took care of that also. We also purchased a dish washer and Jeff installed that. If anyone needs a new appliance or service for one, call Authentic Appliance first. Thanks Jeff and Stacy. Jim T.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

This hidden gem has affordable appliance parts and their service team is great. I've been a 20+…read moreyear customer.

Had my range back and repaired before Christmas Eve's big family dinner . Just want to say thanks…read morefor being there since 1985

Responded super fast, got here super fast, fixed my washer super fast, reasonable price, easy pay,…read morepersonable. I'm happy. Will use again.

My dryer was screaming every time I tried to use it... probably in protest to doing its job. I…read morecalled B&D and Jeff came out. He was prompt, thorough, and had the dryer back at work in no time.

Jeff and sons was great!! I had a broken dishwasher that wasn't draining. I explained what…read moreremedy's I had tried to fix it. Jeff knew swiftly was the issue was. Within 5 minutes the dishwasher was back up and running. I would highly recommend Jeff and sons to anyone. Thank you Jeff!

My old review as of 4/20/2016: I'm very impressed with the service I received. David came out to…read morerepair our LG dryer which had stopped heating up. He repaired the dryer and left the work area cleaner than what it was when he started. David is friendly, knowledgeable, and courteous. The problem was diagnosed accurately the first time, repaired properly and the dryer works as good as new. Fair prices and honest service. What more can you ask for? The latest review as of 2024-09-14: Once again, expert repair for my dryer. Quick, thorough, courteous. In my opinion, this is the best repair service in the AV. I'm consistently happy with the service and pricing.

worst company to work with never answer the phone no call no show and all they do is waste time…read morewhen we could have used a provider that would show up

If I can give a zero star rating, I would. Very unprofessional in the matter of customer service,…read morethey do not answer their phone. We were told our dryer needed the motor repaired, then they changed the problem and said it was a different part. So now we have been waiting for an update, and we have not received a call or a text. So I called plenty of times and they said they would get back to us after speaking with the secretary or whatever she is. They never called back, so after a few calls they texted if they can call me later? It's been 2 weeks and nothing, honestly save your money. And go somewhere else this is not the buisness to go to. They told us they would fix it, but they just left everything in pieces. If you want parts to go missing from your appliances go here. They take advantage of "fixing" Like the saying goes " the cheap cost more" Si puedo dar una calificación de cero estrellas, lo haría. Muy poco profesionales en materia de atención al cliente, no contestan el teléfono. Nos dijeron que nuestra secadora necesitaba reparar el motor, luego cambiaron el problema y dijeron que era una pieza diferente. Ahora hemos estado esperando una actualización y no hemos recibido una llamada ni un mensaje de texto. Así que llamé muchas veces y me dijeron que se comunicarían con nosotros después de hablar con la secretaria o lo que sea. Nunca volvieron a llamar, así que después de algunas llamadas me enviaron un mensaje de texto si podían llamarme más tarde. Han pasado unas semanas, sinceramente, ahorra tu dinero. ir a otro lugar, este no es el negocio al que ir. Nos dijeron que lo arreglarían, pero dejaron todo hecho pedazos. Si quieres que falten piezas de tus electrodomésticos, entra aquí. Aprovechan el "arreglo".