We had an excellent experience with Jeremiah at Service Wizard. Our AC stopped working when it was…read morearound 100 degrees outside, and Service Wizard was able to get Jeremiah out to us on an emergency basis. What made the experience particularly notable is that we had been service members with Radiant for the past four years. When we called them, the earliest prioritized appointment they could offer us was two weeks away, despite having no working AC in 100 degree weather. That experience prompted us to call Service Wizard instead, and I am very glad we did. Jeremiah was friendly, professional, knowledgeable, and thorough. He took the time to explain what he was checking and what he found, without trying to sell us repairs or services we did not need. He also discovered that during a previous service visit, Radiant had installed the condensation shutoff on the secondary drain line rather than the primary line, where it should have been installed. I really appreciated Jeremiah catching and explaining that issue. Between the emergency availability, Jeremiah's knowledge and professionalism, and the overall experience, I was impressed enough to sign up for Service Wizard's membership before he left. After four years with another company's service plan, that says quite a bit. I feel much more confident knowing we have Service Wizard to call going forward. Highly recommend Jeremiah and Service Wizard!

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Proven promptly addressed my request for kitchen plumbing service. Richard, the plumber assigned,…read morewas welcoming and spent time clarifying the problem. The cost seemed reasonable, and my kitchen sink is functioning properly again!. I fully recommend them.

I have used their HVAC service for over a year so decided to try their plumbing service. I was very…read morepleased with the knowledge and professionalism of Will Kamenitsa. He arrived early and called prior to arrival. I didn't feel pressured for any of the services he suggested. Between Matt Downing on the HVAC team and Will Kamenitsa Plumbing team member I am delighted to recommend this company.

Got a postcard in the mail offering a $69 A/C tuneup. Called to make an appointment. Was talked…read moreat by some sort of AI bot, which would not offer that price. Will not use a company that treats their potential customers that way.

Airco came to the rescue when our 12-yr old HVAC had a line back up with a lot of water damage to a…read morehouse right before our move-in day. It happened at 4:30 on a Friday in July and with all the 100+ temps that week, the three other companies I called in a panic were too busy to come out. A local friend of mine said she'd had two years of good service from Airco, so I tried them next and they got us some help in just a few hours. Ernie the technician was AMAZING, friendly and professional and a relief to work with. Later on during the water damage mitigation process with TX Dry Out & Restoration, we ended up needing to replace the old out-of-code HVAC, and had a great experience with Airco. Brandon was extremely helpful and happy to coordinate with TX Dry Out to get our new unit installed on schedule amid all the restoration work. Both Ernie and Brandon went above and beyond for us during a very stressful time, and I'm so grateful! Thank you, Airco!

Charles at Airco was fantastic! It's always daunting to find new service providers, but Yelp…read moresteered me in the right direction. Not only was Charles on time, he was over an hour early. He was kind, funny, explained all steps of the repair and gave a fair estimate without being condescending. He completed one job and consulted on a couple of additional jobs that need to be done. He gave me tips for keeping my plumbing in top shape and left my bathroom spotless. I will call on Airco and specifically request him for all future plumbing needs.

Joe responded quickly to our request to evaluate a new HVAC system to replace our 20 year old…read moresystem which had seen its day. He proposed 3 alternatives and we decided on one. We agreed to his proposal and work was scheduled for the following week. Our new system was installed and works great. These guys are professional in all areas . Highly recommended.

Amazing service everytime we call. They were able to detect a leak in our system and patch it for…read moreus and helped us figure out how to prevent those kinds of expensive fixes in the future!

Philip is great and is a fantastic option if you're looking for a local AC guy. He's experienced,…read moreknowledgeable, professional, honest. It's his business and you always interact with him directly. He gives you his cell phone number and patiently answers all your questions as needed. He does the scheduling and he's the one that comes to do the work. When working (I had a cooling check done), he made sure to explain everything about my particular cooling system to me and took the time to answer any questions I had. It's obvious that he just wants to do good work and leave the customer happy. He's not looking to make more money than he's reasonably owed. When looking for an AC tech to check my cooling system, I briefly chatted with a bigger company who gave me inflated pricing for simple maintenance (they were also oddly ambiguous about contingency pricing). Philip was straightforward when we first spoke and gave me all his pricing, including any potential add-ons (super dirty coils, etc.). It was an easy choice. His prices are very reasonable. It was $80 for a cooling check (incl. a light condenser coil cleaning) and $60-$70 for a heating check (in April of this year, obviously prices are subject to change based on economical considerations). The only problem is he's busy! Since it's just him, he's booked way out in advance for maintenance. He does always leave openings for emergencies so don't hesitate to reach out to him. It's a bit old school so you've got to pick up the phone and call (no online scheduling or Yelp quotes or anything). I also paid by personal check (forget what other payment options were available). Thanks, Philip!

Excellent service at a fair price. Very knowledgeable!!…read more Very honest and thorough with great advice.

Called Local Air Conditioner and Heating and Joshua was at my home in 20 minutes. Fixed my air…read moreconditioner issue quickly and reasonably priced. I will use them for any future repairs.

This business will be my A/C service provider for as long as I live in this area. I have been using…read morethem for at least two years. For not a lot of money, they come out twice per year and perform a very thorough pre cooling season and a pre heating system check in order to head off any problems. So far, I've had no problems. The technician clearly is an expert in his field and is also a very good communicator. No need to look elsewhere, this should be your company too.

My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

I scheduled a routine AC tune-up with Honest Air Conditioning and Plumbing. When booking, I was…read moretold the service included essential maintenance like greasing moving parts and checking system pressure. However, once the technician saw our unit was only two years old, his engagement noticeably dropped. None of the promised checks appeared to be done, and no post-job report was provided to show pressure levels or motor amp loads. The tech did clean the outdoor condensor coil which was deemed dirty. To make matters worse, getting the invoice required multiple follow-up calls and messages to the office. Overall, a disappointing experience.

We woke up with a projected high of 112° and an air conditioner blowing hot air. The fan was…read moreworking but the unit outside wasn't doing anything. After our normal AC repair guys out of Georgetown were booked (as well as 2 others we called) Austex THANK GOD had an opening for this afternoon. Their tech was able to come an hour earlier than they originally thought and was completely done replacing our capacitor, taping a leak up in the attic, and washing the AC unit in less than 45 minutes. He was super nice and very quick. Austex will have repeat business from us.

Love these guys! Had a new complete system installed back in February. After requesting quotes…read morefrom at least 5 other vendors, we went with Austex because Dave is a pleasure to work with, made it super easy to get a quote, and provided several options that exceeded other companies in terms of value and cost. The process was smooth from start to finish and the new AC has performed flawlessly over the hot Texas summer.

This is a family owned business. In an industry that doesn't always feel honest, both Carl and…read moreCallie come across as genuinely sincere, genuinely helpful, and they have never seemed to be just out for a buck. Quite the opposite, they have proactively given us tips that no one else had ever offered us (and we have always had yearly AC tune ups) to keep our AC units running longer. We appreciate this and respect them and their business. Just good, honest people.

Fast service, Carl took the time to answer all my questions and was very friendly too!read more