Ugh! The last two packages I bought ($100) have apparently disappeared miraculously from their system. I have never had any issues with the actual service (threading), but GETTING the service is a pain. Little to no customer service. Especially when the owner/manager is there. He is super rude to the customers and his staff and apparently completely incompetent at processing packages into the system. Both times that I've purchased packages have been through him. NEVEr EVER again. Plenty of other threading salons with better customer service. read more

The prices are great and the staff is very professional! I drive all the way from southwest Ft Worth for my waxing services. I was introduced to the salon by groupon and have been back multiple times. read more

My experience was awsome very professional and courteous service. I would highly recommend this salon.

Always happy when I go there with the service and they are always professional. Overall it's a good value for the money and I love the pampering as well. The area is clean. I would recommend that you try it out. read more

I'm a newbie to threading. I've heard about it but never dared try it until groupon advertised a super sweet deal for this place. And I'm so glad I gave it a go. I'll admit I was nervous because I didn't want to walk out with brows worse than I came with (haha) but the aesthetician was a pro! Takes great skill to maneuver those brows with a piece of thread, and the results are far superior than waxing (you get a more defined brow). Does it hurt? Not really, no more than tweezing does. Whatever pain I had was totally worth it! Can't wait for my next experience. read more

This place was not at all what I was expecting from outside! Great prices make this place a steal. My only reservation is the girl was not as thorough as I like in a bikini wax, but in her defense, I was not able to endure as much as I usually can that day. Flash forward two days later, I broke out in a rash in the areas waxed, which is usually a sign of cheap wax. But, you get what you pay for. read more

Really nice clean place. Super friendly, professional stuff! Walk ins welcome. Highly recommend the Brazilian wax, facials, threatening - they do an awesome job and the prices are fair! read more

I come here for crystal micro about every 6 weeks normally Perisha (I think that is her name) does it. She is very nice and professional. The owner and her husband are often working the front of the house and are VERY nice and friendly. They do a KILLLLLLER job on the eyebrows I swear I looked like a Vogue Cover :) I would recommend there services def over the two I reviewed! read more

I've been coming here for years since they've opened. They always do a great job threading my brows and they offer good packages as well. I wish they would have kept the henna art but they do offer various services. I look forward to getting my lashes done here so I'll be doing an updated review on that, overall very happy with Arch Brows read more

Tried this place with a Groupon. I was pleased. They have you sit down, then someone comes out to get you. There are private/semi-private rooms; this is not a threading place where everyone sits out in the open and can be viewed by all! The prices are good with the Groupon and they have specials, which sound pretty reasonable. It's a little far for me to go, since I live in Euless, but worth it with a Groupon or a special. I did ask about eyelash dying...a little pricey for the service, but I might try it! Did a pretty good job on my brows...not excellent, but not bad! The best I have ever had is in Wylie, at a place also named *Arch*, but they are not affliated. Thanks! read more

I come here all the time to get my eyebrows done and my mom buys the packages so I pretty much get my eyebrows done for free. This past time I got my lip waxed, I usually close my eyes but this time I decided to leave them open and the lady double dipped the stick straight from my lip back into the wax. I know I should have stopped her then but wax was already on one side of my lip. After she finished my lip began to bump up like it normally does. But it usually goes away after a couple of hours. Well the next day I woke up to bumps not around my lip but on it. It looks like they are turning into cold sores and I have never had a cold sore in my life. I'm going to go to the doctor to get it checked out. I'm terrified. Like what if I had herpes and didn't inform anyone? That's so dangerous, you are never supposed to double dip read more

I normally always go to this place since it's close and it's always quick. I get my eyebrows threaded from here but you never know who you are going to get unless you book an appointment with someone. I just walk-in. Some of the girls that do it are really good and a few of them sometimes get lazy. However, this place is very sanitary and everyone there is super friendly. read more

The lady that did my threading asked me to purchase a package and when I said no she started threading really hard on my eyebrows. I asked her to not be rough and well...now I have hives all over. I NEVER get hives....very disappointed. read more

I've learned over the years (have been having my face threaded for over 8 years) that everything depends on the technician that does your face and brows. I hit it very lucky on my first visit and plan to continue with the same technician either at this location or the one in Colleyville, the two locations where my tech works. I was extremely happy with the job she did. She was very thorough and conscientious. I've been going to a different salon but have now changed. I was sorry to read where some clients had a bad experience. Definitely do not use that technician again. Try a different one. When you find one who does a threading the way you like it stay with them. read more

I had a groupon for a leg waxing at this location and don't believe I'll be returning. They were on time and the technician was kind, which is why I gave them 2 stars instead of 1. The waxing was not well done and a good bit of hair was left behind, not at all what I expected. The tech was also constantly trying to sell me on other packages throughout the session that I had to keep declining. I also wanted to get my eyebrows waxed, but she convinced me to try threading (big mistake). I was told this method is better for sensitive skin, however this irritated my skin significantly more than waxing ever has. She also threaded them way too thin and too short and not at all the shape in which we had discussed. Overall, I would not recommend this business or their services. read more

Cancelled appointment @ 7 AM before business opened due to being sick, trying to be courteous and let them know early. With their Covid questionnaire they would of denied me anyway. I was still charged cancellation fee. read more

I enjoyed the professionalism of the receptionist but when you ask for a Brazilian and pay for a Brazilian wax that does mean no hair. My tech was too much in a rush to get off to care to do a good job and left me with waaay more than a landing strip. I have been waxing for years I know when I've been duped. I will not be returning to this location. They use outdated waxing techniques as well and materials. Very disappointed just moved to the area and they came recommended. read more

I took my thirteen year old here to get her eyebrows threaded and when she came out she was in tears. She said the experience was awful and it hurt terribly. She was also very upset about how much was taken off, she only wanted a little clean up and got whatever the tech wanted. With this being said it was her first experience and I've never gotten mine threaded but I'm sure it's not supposed to be that excruciating that your bawling afterwards. We won't be returning! read more

Looking for a place to get my brows done and decided to check this place out. Staff was friendly and they did a great job on my brows! I will be back in the future. read more

I purchased a Groupon deal for a Brazilian Wax a few weeks ago as a Fathers Day gift to my husband. (Yeah...we kept things interesting this year). Due to my busy schedule it took me nearly 6 weeks to finally make it in. I was definitely a bit anxious, since I've never waxed anything besides my brows before. Making an appointment was quick and easy; I actually had to cancel my first appointment due to work, and they were very flexible. I forget my tech's name, but she was wonderful. She took me to a room, and after I explained to her it was my first time and I knew that I'd be in for a world of pain, she was great in setting clear expectations for me on what to expect. She worked quickly, constantly checked to make sure I was fine, and was pretty gentle considering. The entire process took maybe 20 mins tops. I had been meaning to have my brows done too, and the tech recommended threading over waxing--lasts longer, better long term results, she said. I had been curious about threading anyways, so I did it. And it was great! Whenever I get a wax my skin is usually read and puffy for the entire day afterwards, and with threading you could barely tell! She did an excellent job, and I like the shape she gave me better than I have ever liked a wax. It wasn't as painful as she told me it would be, but maybe I was still in shock from the Brazilian. Regardless, I ended up purchasing a package from them as I was so thrilled with my visit. I did end up going in on a Sunday afternoon, and I tell you, these guys were so busy! Tons of people walking in to have their brows done. It looked to me as if they were handling the flow fairly quickly. Arch Brows is nestled in right next to the Tom Thumb supermarket, and close to a Starbucks and the Movie Eatery. Great location for a ladies day out! I will absolutely be back. read more

Annoying ladies ALWAYS try to sell you a package deal! I put up with it because this place is convenient. Employee:"Do you want to buy a package?" Me: " Not now. I'll think about it later." ... as she turns back to put hand mirror back... Employee: " Did you think about it yet?" Me: " No. I need to actually leave here to think about it." Employee: ( eye roll) Yes, I laughed about it because it's funny how much they push for you to buy a pkg deal. They definitely get commission for every pkg sold. read more

Went in for tint and threading.. was more painful than usual and ended up with distorted looking eyebrows... each eyebrow was shaped differently and my right eyebrow was shorter and had a hard angle uneven with the left brow.. Lady was rude and was trying to push me into buying a package.. I said no to her 5 times! Service is terrible. Go somewhere else read more

Arch Brows Threading & Spa - Hair Removal Near Me - Keller, Texas

Went for a Brazilian. I was put in a tiny back room with the fire exit door right next to my table. The lady kept on pushing me to buy a package even tho I told her no. During my procedure I was looking at the wall next to me and there where splatters of old wax all over the walls. That's when I noticed how disgusting the place was. I will never go back!!! read more

Horrible customer service. They emailed me a coupon for 50% off and once I had my service I was told I couldn't use it. They called the owner and she told them I couldn't use the emailed coupon. When I showed it to the girl at the desk again she called the owner back and put me on the phone. She told me that I was there in March and so I couldn't use it. The coupon that had been emailed said come back in for 50% off. Also, the prices online are different than in the salon so beware. My other other issue is I went in there for waxing and the lady said she needed to do threading on my eyebrows. I didn't want threading I wanted them to be waxed. It was a humiliating experience because there were people waiting that witnessed everything. read more

Sadly I have to rate them 1 star. I used to LOVE this place! They do a fabulous job on my brows and though higher than other places, a much better job. I just went here two days ago and I was treated like dirt. No hello, just a "what do you want" I said the triple deal. The lady that did them was ok but then asked if I had a package? I said no just the triple deal, she pushed for me to buy one but I said no thank you. Then I went to the front counter to pay and I had to wait for the girl to get off her cell phone. She was having a conversation about "hanging out tonight". After about 2 minutes, she hung up and said "do you have a package" to which I said no. She looked at me and said phone number? So I gave it to her and she couldn't find me in the computer. So then one of the others girls who was standing there siping her sonic cup said "this one" and took over, then looked at me and said "do you have a package". I said for the third time "no I do not have a package I want the triple deal please". The other two girls standing there looked at me like I was trash and then looked at each other and laughed. They commenced their conversation about "what club they were going to go out to that night". I then went to pay with my American Express card, to which one of the laughers said "do you have another card?" I said I do why? She said, we don't use this one. So I found another card. From that point on they didn't say another word to me. The girl slapped the receipt on the counter and so I signed it and handed it back to her. Not a thank you for coming in, have a nice day, nothing. She slapped my copy of the receipt up on the counter and turned back to the two other girls and began the "going out" conversation. I left. Never again will I go back! Your staff thinks they are pretty cool but treating customers like this is not. read more

Very unsatisfied when I left there with hardly any eyebrows. I asked the lady to just clean up around my already existing eyebrows and she barley left any .I've never had to buy an eyebrow pencil because I've always have had thick eyebrows. When I showed the manager and wanted a refund she refused and gave me an eyebrow pencil.....just in time for the holiday season :( I will never go back . read more

Great salon! They welcomed me as a walk-in and quickly prompted me to a private room where I received a Brazilian wax. The girl who worked on me was super nice and talked me through it, being that it was my first wax and hurt like crazy! They also threaded my eyebrows and upper lip and did such a great job! I love the shape of my eyebrows and it hardly even hurt! I would definitely recommend this to a friend! read more

Ranu' is not only my lash technician she has become a dear friend~ If you need lashes she is your girl. Great prices and nice staff.

Really liked this place!!! This was the first threading establishment I have tried in the area and I was satisfied enough to get the 7 for $49 deal. Private rooms at the regular price that you pay in places where you are out in front of everyone really makes this a plus. read more

Sandy and Sonna are awesome, and this place is the BESTEST everrrrrr.....You must come here and check out their great package deals. Also, they are very welcoming and professional. read more

Great service, prices, and packages. Sana is my go to girl for my lip and brow threading, she's great. This is my go to place and Sana's my go to girl!!! read more

I've been a happy customer of Arch Brows for 1.5 to 2 years, during this time they've threaded my full face, had my lashes & brows tinted, received lash extensions, had bikini wax, facial, and my latest favorite - micro-current treatments. All the services have been great and very reasonably priced. The staff is very nice and helpful - my favorites are Prisha & Suna. Can't wait for my next visit! read more

I'm new to Texas, I was looking for a place for my eyebrows. Good thing I found Arch brows salon & spa. First of all the packages they have are affordable and convenient! And the technicians are very professional and knowledgeable! The didn't desk staff is very welcoming and nice! read more

Menuka did my eyebrows and she totally nailed it. It was such a painless service. Gonna visit her again. Thank you Menuka.

The staff are friendly but the management is dishonest. I was double charged for a service. I went back in person a few days later and was told I needed to call Nadia. Spoke with her about refunding. Was told via text message on a Tuesday that she had called credit card company. Today Friday received a call that I needed to go back to location to get a refund. Runaround. I will not purchase additional services here read more

So far so good! I've been twice now, and was threaded by two different, and very meticulous gals. Great pricing and packages, and a wide selection of treatments are offered. My eyebrows are the only reason I'm currently visiting. I'll be a repeat customer because of the location and very kind and skilled staff. Until next time! read more

Did a great job threading my eyebrows and I love that they have packages to help you save money.

I have been going here for about 6 months for threading. The ladies are always very nice. Pinky and Samina have always been my favorite but yesterday they were not at this location so I saw Jayanti. I needed no touchups after I saw her. Usually there is a couple random hairs I have to pluck. But she did a great job! read more

Shova is the BEST! I've been going here for over 6 years and when my original technician left I didn't think I would ever find someone as good, but I did! I will never use anyone else!! Do yourself a favor and go see Shova! read more

Excellent waxing experience! Quick and thorough!