1/5 My experience at…read moreEuropean Wax Center was disappointing. Hannah tried to make the waxing as comfortable as possible, but it was still one of the more painful waxing experiences I've had. My bigger issue was with the business practices. I was sold on a package during my appointment and was quoted one price (around $156), but by the time I got to the front desk the amount had increased to $192. The pricing structure was confusing and never felt transparent. The constant focus on packages, memberships, products, and "savings" made me feel like I was being sold to rather than simply paying for a service. I later received another charge on my credit card weeks after canceling my future appointment because of the payment structure attached to the package. While the company pointed to terms on its website, I do not feel the ongoing automatic charges were honestly and clearly disclosed when the package was sold to me in person. Good customer service is not about pointing customers to fine print after the fact. It is about being honest, upfront, and transparent before the sale is made. Customers should clearly understand what they are paying, what future charges will occur, and how the billing works before agreeing to anything. I have no issue paying for services. My issue is confusing pricing, constant upselling, and a business model that did not feel customer friendly. Had everything been explained honestly and clearly from the beginning, I could have made an informed decision. Instead, I was left feeling misled about the true cost and billing structure.

I go here for Brazilians and their process is so fast and painless! Nisha is great - highly…read morerecommend! Their products to reduce ingrown hairs are great too

Just tried this place out for the first time, I had a very sweet lady named Alexandria and she was…read morefantastic! I said I wanted a deep tissue massage & to not be afraid to get in there lol (as I'm used to my husband being too soft with the fear he'd hurt me) and she did not disappoint!

I had an amazing massage at Melt Spa. It is conveniently located on Heritage Trace Pkwy and…read moreaccessible by both I35W and Hwy 377. The facility is beautifully decorated and you feel peaceful and serene as you wait in the lobby. My masseuse was very caring and asked me preferences before she started. I had a great experience and I will be back

I've been doing sugaring for about a year maybe more. I've done it here at this location, burleson,…read moreand Mansfield. This one is super convenient for my daily errands and more. All I have to say is book with Kennady! I came in for a Brazilian sugaring wax, and let's just say... I was very overdue. I walked in mentally preparing myself for pain, but Kennady completely changed my expectations. I don't know what magical technique she used, but the wax was almost painless. Seriously. There was only one strip that stung a bit, but honestly, it was nothing compared to what I was expecting. Kennady clearly knows what she's doing. On top of that, she was such a pleasure to talk to. I felt completely comfortable the entire time, which is not always easy during a Brazilian. She's warm, professional, and really knowledgeable. She took the time to walk me through aftercare, and I actually learned a few new things (education is gold, and she definitely delivered!). Bottom line: I'll only be booking with Kennady from now on. If you've been putting off your wax or are nervous to try sugaring, go see her. You won't regret it.

Your receptionist working on April 11, has a horrible attitude. Made no effort to greet, was very…read morecondescending, and rude. Not very customer service oriented.

My wife and kids favorite nail spot. They are treated very well and the staff is super friendly and…read moreaccommodating. My wife has looked for a nail salon that will does great work at a fair price and she has tried a few in the area. They have a nice seating area with TV's on the wall (HGTV) and they always offer a drink. They super kind to my kids and actually greet them by there names, which make them feel special. My wife enjoys there flexibility with requests and have on multiple times put designs from pictures on her phone on her nails. Great place.

Honestly I love how my nails came out pretty satisfied I'm not from the area but I LOVE my nails…read more They're nice and treated me well just didnt like that she hardly talks and change price a couple of times. Although I don't mind paying if I'm getting great service. Wish it was closer to home :)

Good services, good treatments and very sweet technicians. It was a good visit they go above and…read morebeyond.

This was my first time getting a sugaring wax and I couldn't have asked for a better experience!…read moreAdriana was absolutely amazing--she took the time to answer all of my questions, made sure I felt completely comfortable, and walked me through the entire process so I knew exactly what to expect. Her professionalism and calming energy really put me at ease. I left feeling confident, smooth, and already looking forward to my next appointment. Highly recommend booking with Adriana if you're new to sugaring or just want someone who genuinely cares about your comfort and results!

Every aspect of this Med Spa is top tier. The ladies at the front desk are always kind, friendly…read moreand helpful on the phone and in person, all while having smiles on their faces. I've been seeing Melissa for almost two years, she's a saint of a human, making you feel as if you're best friends while keeping her professionalism. She takes time to truly listen to your goals, wants and needs and plans the treatment accordingly. I've always only had Botox, which turns out phenomenal every single time. My last appointment we really had fun doing Botox, Skinvive around my mouth & Voluma. First let me say I am a whimp in her chair no matter how often I go I'm always nervous, Melissa has patience to stop when needed making sure you're comfortable the entire process and keeps the conversation light and airy to ease my nerves. Second I went in planning to do a different treatment, once I expressed my concerns we discussed other options and changed the plan. She said to me "can you trust me and explained why she decided on another plan." My response "ABSOLUTELY". I trust she knows me and the level of expectation based on our conversations. I couldn't be more pleased with the results, Melissa and the entire experience. Thank you for being so wonderful!

Highly recommend! Awesome, high quality facials and massages at a great price. Sarah is a great…read moreesthetician.

Just had the BEST experience getting a lash lift + tint and a brow wax with Tonya! I'm heading out…read moreon a long vacation and wanted a minimal makeup routine that still makes me look put together, and this was exactly what I needed. My lashes look full and lifted, my brows are perfectly shaped, and I honestly feel vacation-ready with almost no effort. The service was fantastic--professional, detail-oriented, and so relaxing. Highly recommend if you want to look great with little to no makeup!

This was my first time coming into this lash studio and WOW!! I felt so welcomed and Shawndra my…read morelash girlie was amazing! She did my lash lift after my last lash tech over processed them and left them in weird shapes. Shawndra explained the process and noticed they had been over processed and added a lash conditioner before my lash tint. She was meticulous with my lash placement and I couldn't be happier! I already set up my next lash lift+tint apt!

My husband and I came here off a recommendation from a friend and had a nice experience to…read morecelebrate our birthdays. We both got mani/pedis and felt very relaxed. My husband had a quick men's mani/pedi which left his hands and feet moisturized and clean. My pedicure was great, I did an aqua color which I enjoyed and then I originally asked for a chrome aqua color for my manicure as well, but changed my mind to get a chrome orange after she shaped my nails. Not sure if me changing my mind made my manicurist forget that I also wanted chrome, so after doing my complete set, I had to have another lady take all the color off and start again because the chrome was supposed to be the first layer. Had I realized this (I rarely get my nails done so I don't really know the process), I would have spoken up before she got so far along. The end result was still nice and I enjoyed chatting with both manicurists. A perk of this place was a complimentary drink as well (sodas, juices and a selection of alcohol) which was nice. The bathroom was clean and tidy as well. All in all, I enjoyed spending my birthday morning here getting pampered. Thank you!

I typically have a great experience here, which is why I was so disappointed with my appointment…read morewith Nicole. While I was deciding between two colors and a cat-eye design, she sighed and told me I was taking too long, even though the salon wasn't busy. When I explained the design I wanted, she said she couldn't do it and kept saying it was a "freestyle" that "takes too long." I even showed her a photo of my previous set with the exact same magnetic cat-eye effect. I wasn't asking for a different technique, just for the magnetic effect to be centered on the nail instead of off to the side. She eventually did it perfectly, which showed she was capable of doing it all along. If it required extra time or an additional charge, I would've gladly paid it. I just didn't appreciate being made to feel like I was asking for something unreasonable. She also seemed rushed throughout the appointment. She nicked my cuticle a couple of times, and I had to ask her to paint the corners of my nails because she was leaving parts of the nail uncovered. The hand and arm massage was also disappointing. She massaged my right hand, then moved straight to my left hand without doing my right forearm. While she was switching sides, I took off my jacket so both arms would be accessible. She then massaged my left forearm but never went back to do the right one, even though it was uncovered. The finished nails are beautiful, and I do appreciate that. Unfortunately, customer service is a big part of the experience, and I left feeling like a burden instead of a valued customer.