If you're shopping for a car this season, I highly recommend this establishment. My husband and I…read morepurchased a truck past September and we are still in love with it! The manager was able to answer all of our questions and we left the lot with our new vehicle with full confidence that we picked the right business to help us. Very friendly and accommodating, check them out!

Buyer BEWARE!!!!! I…read morepurchase a 2018 Jeep Grand Cherokee, Limited with a V6 from them on 10/24/2025 which had 76,601 miles on it. They were so nice during the sale. When I got home, they hadn't completed my Massachusetts registration and the grace period for transferring the plate was almost expired. I found out the RMV rejected the initial title application because they calculated the sales tax wrongly. They attempted to charge me the higher Connecticut rate. Also, I found out they double charged me for several of the state fees. They claimed I needed to give them a separate charge for title and registration fees because they never included that in the sale for Massachusetts purchasers, but they WERE also listed on the bill of sale. In further review of the contract I noticed they charged me 199.00 for a "VIN Etch" service but I never asked for that nor did they physically etch the vehicle anywhere. I did some research and the service is desirable in high crime areas, but I also found out that Connecticut law requires them to PHYSICALLY etch the car if they charge for it. They claimed it was a VIRTUAL etch registration to make it easier for law enforcement to identify the car if it was stolen. I told them this was bogus. Even auto zone or other parts stores can identify the vehicle from VIN or License plate so surely law enforcement can find out the owner quickly. I told them they were breaking the law and after several phone calls and some hostile treatment they eventually agreed to refund that fee. They actually accused me of being hostile because I challenged the charge. They told me it is their standard practice so they scam everyone with this charge and make thousands of dollars a month doing it. About a week after buying the car, it immediately started throwing a P304 Code for cylinder 4 misfire and an auto start/stop error frequently which may be caused by the misfire. It turns out it had a bad ignition coil which explained the slight shudder when the engine started. After replacing the coil and all the plugs at a cost of about 57.00 for the coil and 82.00 for the plugs the code disappeared and the engine starts smoothly. You could see the number 4 plug was wetter compared to the other plugs. They likely knew about this issue and kept clearing the code so a customer wouldn't detect it on a test drive. While completing the paperwork, they told me they would take the car out back and service it. I assumed that meant top off fluids, do an oil change and other things that are customary when purchasing a used car from a reputable dealer. While getting ready to replace the coil and plugs on 4/17/2026 I noticed the anti-freeze was low and when checking the oil, it was just below the safe zone and looked black and sludgy. I have only put 2160 miles on this Jeep since I bought it because it is my secondary vehicle. I drive a Tesla daily. It would not use that much oil, nor would it look that bad. I had a 2012 Jeep with a V6 that had 260,000 miles on it that I sold in 2024 when buying the Tesla and it never used oil and never looked that black and sludgy. These guys never serviced the car and if I had driven it waiting for the mileage sensor to indicate the vehicle needed servicing, it could have seriously damaged the engine. Stay away from these guys or make sure you review your sales contract in detail and check to ensure they actually service the vehicle. I'm very upset with the after-the-sales experience, and I think they are fraudulent in their charges to customers.

had a wonderful experience purchasing my car at Suburban Subaru, thanks to Jose! From the very…read morebeginning, he was welcoming, friendly, patient, professional, and genuinely attentive. He made the entire process comfortable and enjoyable, taking the time to answer my questions and making sure I felt confident in my purchase. When I returned to pick up my car, Jose went above and beyond by taking the time to walk me through all the features and explain how everything worked. He was thorough, helpful, and never made me feel rushed. It was clear that he truly cared about making sure I was comfortable and happy with my new car. To top it all off, he sent me on my way with a full tank of gas, which was such a thoughtful and appreciated touch! Jose is a wonderful example of what outstanding customer service should be. He is courteous, knowledgeable, patient, personable, and a pleasure to work with. I highly recommend Jose and Suburban Subaru to anyone looking for a positive, stress-free car-buying experience. Thank you, Jose, for making my purchase such a pleasant one!

Amazing service with the customer in mine. Kevin, Ben and their team displayed exceptional service…read moreto my Honda Ridgeline. I've been on this planet for over 80 years and have had both good and bad experiences with various dealerships during my lifetime. This dealership is one of the very best that I have ever dealt with. They are dedicated to serving the customer. Very rare in our society. I highly recommend this dealership for all makes and models of vehicles. Thank you for a job well done.

I have been using this family-owned car shop for all of our families vehicles for nearly 20 years…read more The owner Francis is phenomenal! His team does their best to keep costs minimal. He was recommended to me by a friend whose family had been using them for years. I had an estimate for nearly $2,000 worth of work from 2 reputable shops in West Hartford but decided to give it a shot at Bloomfield garage. They did the repair for half the cost and my Audi Quattro ran great for another decade. Another friend of mine had a Saturn which the dealership had told him 2 scrap. I recommend it Bloomfield garage he went in and they were able to repair the car for a reasonable price and he drove it for almost another five years. I live over 50 miles away from the shop now that I've moved and I will still drive up to Bloomfield because I know the job will be done right. Thank you Francis and your family for doing such honest, quality work! My black 2008 GMC Yukon XL Denali loves you.

A great outfit. They'll fix what needs fixing and bill modestly for that. They won't "fix" what…read moredoesn't need fixing and they don't bill for work they didn't do. And they're all pleasant people to deal with. Lexus ...841

1. You must ask for Maria Lepage, sales. She will change your life forever…read more 2. You must buy your next Volkswagen from Langan VW of Vernon, even if your not in Connecticut. 3. Everyone at Langan VW of Vernon is incredible. 4. Honest, Fair, Trustworthy, Knowledgable, and Personable. 5. Great selection of inventory. 6. Still reading? Why haven't you called Maria. 1-413-364-0710 7. $40,000 Chicken Parm. (Read the full review to find out more) Completely life changing experience! After an exhaustive multi state search for a dream car, of which only 16 currently reside in the USA, we finally get an exact hit at Langan VW of Vernon. Without hesitation I call and ask for a salesperson. Meanwhile, my partner was researching Google reviews and everyone was praising this woman by the name of Maria. I was thinking to myself, we probably should have researched a sales associate, before calling, but given the extremely limited quantity of our dream SUV, I wasn't wasting a second. The phone connects and we hear "Thank you for calling Langan VW of Vernon, this is Maria, how may I help you today?". We both burst out with joyous cheer and excitement. We tell Maria what led us to her and the vehicle we want. She assures us that yes in fact they have it, it's not sold. We agree to meet tomorrow. I find Maria greeting me in the parking lot with a giant welcoming smile. We shake hands and she thanks me for choosing Langan VW of Vernon and for making the 3.5 hour journey. We go to her office. Having purchased new vehicles before, this is where I start to get anxious, wondering if she is going to be like every other sales person I have dealt with? Numbers game, low-ball trade offer, no wiggle room? She did none of those things. She was completely personable and explained everything that I was filling out and what was involved in the process. Maria is so sweet. I feel like I'm hanging out with my Italian Grandmother, that is, if I had an Italian Grandmother. The process was seamless and very relaxed. I received a fair price on both my new car and trade in. This whole place is amazing. I haven't seen one unhappy customer or employee, whether it be in service, parts, and especially in sales. Ryan, the finance manager, made me feel so at ease. He explained everything & answered all my questions before having me sign anything. This was the most comfortable I have ever felt while signing legal documents. Maria showed me how to operate all the features of my new car, setup my phone, filled up the tank and even bought me a coffee. On top of all of this, gave me a homemade chicken parm. I'm elated that I'm now the proud owner of my dream car, with no compromises, but at the same time I feel a bit of sadness knowing that it's time to depart this wonderful place and say farewell to all these wonderful people who have changed my life. Langan VW of Vernon is an experience unlike any other. They are honest, warm, and welcoming. They truly set the bar high for other dealerships. I can't recommend them enough and would hope that everyone had the chance to experience their stellar customer service, vast product knowledge, and laid back sales approach. Maria is a gem. Words can hardly describe what a warm, trustworthy, charismatic, and beautiful person she is. I think of Maria more of as a friend, then just a salesperson and I would highly recommend you pick up the phone and ask for her by name, she will change your life forever. If there were more Maria's in this world, it truly would be a much better place to live.

we had a great experience with G!!! I have never had such an enjoyable experience at a car…read moredealership. G was accommodating. He heard what we were looking for and delivered...TWICE!!! We bought two cars from G because him, along with the service staff, finance guy, and sales staff, we truly had a great buying experience from start to finish. They were helpful and attentive. The service guys were super awesome and answered all our questions! We joke that we want to buy a third car so that we can go to the dealership All in all, everything g was top notch! I highly recommend the Vernon volkswagen team for your next car purchase!!!!! Kristen and Paul

Great services, highly recommend if you are looking for a used car go check out this placeread more

Owner was very helpful. We didn't buy the car as they didn't have what we were looking for…read more However he did give us plenty of information about the vehicle we were interested. Hope to do business with him in the future.

Got my car here! Rick was very nice and helpful. Him and my step dad hit it off. Car was a 2011…read moreHonda CRV. Pretty old, but we got the car fax for free as provided by the company. Almost everything was new and replaced. New brakes, new muffler, etc. A few days later I was off with a full tank of gas and a fresh oil change. Offered me warranty for 2 years too. Good service, good people.

I'm so glad I chose New Country Mini. As a first-time buyer, Corrine S. made the entire process…read morevery seamless and was with me every step of the way. Corrine is very knowledgeable about all of the vehicles Mini offers, and since she drives a Mini herself, she can speak from first-hand experience. Plus, she has so much expert knowledge about cars in general, so I knew I was in good hands. Corrine is very responsive to emails and calls, making the car buying process even more smooth. In addition, she's so easy to talk to and has a great sense of humor. Overall, I had a very positive experience working with Corrine and New Country Mini. Highly recommend.

I had a great experience with Ryan at New Country Mini. He was helpful in his communication about…read moregetting the tires I ordered in and installed quickly after a unexpected flat. He secured a loaner mini with a quick turn over time. He was friendly and relatable, bringing a personal touch to the service. Previous service with Austin has been excellent, too. Highly recommend. Do with they'd switch their phone line back to the location. It can be hard to call them directly, sometimes. Bought my electric Mini here--don't regret it for a day .

About a month ago, I went to Vernon Auto Sales to buy my truck (2017 Dodge ram... I love it!)…read more Late last week, I noticed there was coolant in my driveway, so today I brought it up to have it looked at. The verdict was it was the water pump which I know is not an inexpensive repair. And then they told me that the water pump was so bad that they didn't feel comfortable letting me drive it. They told me that it was covered under their 30 day warranty so it would be no charge. But there was a problem. I had no way home and no way to get back up to pick the truck up when it was done And then the best surprise of all, they gave me a free loaner and even took it out to put gas in it. I have never been treated as well as I have at Vernon Auto Sales. Should I need another vehicle, I know where I'm going!

Upon buying the car, everything was great. Even in the last year of service, I haven't had an…read moreissue. Only when Vernon Auto damaged my paint during an oil change, did I run into a problem. I made the call the next morning when I found the damage, and I got the run around for 2 weeks. After calling several times, I found out that Jeff insisted that he did not do it. Jason told me he had to wait for Al to return to get an answer. I called 2 or 3 more times in the next week and a half to follow up, and finally was told that Vernon Auto refuses to take responsibility, and if I wanted the damage fixed it was on me at that point. Really disappointed after giving this business 20k plus.