Buy your car here! Great cars, great service. Honest, and reliable. You won't be disappointed…read more I don't know why so many reviews are saying they are mean and don't help. I bought my Acura MDX here, the mileage was high, but it has been great so far. I noticed the 2 front tires were bald, so I mentioned it to the sister, and she told James right away. He had me come in same day and ordered 2 different tires, and put them on that week, no problem! Also, I mentioned a mechanical issue with the doors, he said give him a few weeks, he will get it fixed. James is very nice, and his sister even nicer. They offer warranty on engine and transmission and will work on the cars they sell as they know it's high mileage. I am not sure what happened with the other people, but I am very happy working with them. In the end, you get what you pay for, but at least they are willing to help.

High mileage cars for the price as alot of other dealers sell the same cars for with less mileage.read more

I'm pleased with the straight forward,honest and polite service…read more These folks are now my automotive "go to" people. I've been living in Hartford for over 20 years and I'm embarrassed to admit that I haven't been here sooner.

This place is horrible and extremely overpriced. I told my sister to stop coming here but she…read morewouldn't listen. This is the second time she gets a service here and her car broke down the very next day, leaving her stranded and the car is still fucked her only hope is that the dealership can fix it. So not only did they not do their job and took my sisters money, they made her car worse and have cost her thousands of dollars.

I was looking for a used car for my college daughter and we found a great fit at Dan's. We worked…read morewith Brian (son of Dan in this family business), who after having been to so many other dealerships, was like a breath of fresh air. Brian was very open and honest and clearly wanted to help us make the right choice. Everything he said would be done to the vehicle before we picked it up, was completed. We had a small issue after purchase (no fault of theirs) that true to his word, was taken care of for us. I highly recommend checking these guys out if you are in the car market. We are extremely satisfied customers :)

I bought a car from them about 8 months ago now and within the first 3 months the car had a check…read moreengine light, I took it back to them to get it looked at and they said nothing was wrong, for months after that the light would come on and off regularly. After this every time I tried contacting them personally or their shop they never answered or called back. I recently had more issues with the car and found that parts in the car such as the radiator had been zip tied as a "fix". The car is now being inspected as it may be more damage than the car is actually worth and get totaled. I would be very careful buying a car from them as I had problems from the start, once your 30 day warranty is up on the car goodluck getting any help from them.

I recently purchased an 06 Acura MDX from Franklin Motors in Hartford. After searching for cars for…read moreabout 6 months, I stopped in and looked at the car. I was satisfied with their selection. They mainly carry high end used cars, but a huge variety for a small dealership. The vehicle I bought had 1 owner and had the entire service record with the vehicle. The few things that needed to be addressed were taken care of by Franklin Motors. The owner Rocky was very accommodating and helpful. I had originally emailed them to look at the vehicle and within minutes Paul the finance manager contacted me. Both Rocky and Paul were a pleasure to work with. I am an out-of-state resident and they took care of registering the vehicle for me. The price on the vehicle was fair, and the miles were lower than at other dealerships. I have purchased used cars before without satisfaction and I can say this was by far the easiest and most comfortable transaction yet. I would strongly recommend Franklin Motors to my friends, family and co-workers. They don't pressure you into a vehicle and they are really good at accommodating any questions or concerns you have about the vehicle. Best experience I've had purchasing a car by far.

I would like to formally express my deep dissatisfaction with the service I received after…read morepurchasing a 2022 Hyundai Santa Fe for approximately $18,000, financed with extremely high interest rates. The vehicle was delivered with several issues that directly affect both safety and the minimum quality expected from a vehicle in this price range, including severely worn tires, a tire losing air pressure, and a malfunction in the parking assistance system, with a warning light appearing on the dashboard only hours after the purchase. At the time of purchase, I clearly explained that this vehicle would be used for a long-distance trip of approximately 3,000 miles to California, which makes the condition in which the car was delivered even more concerning. When I returned to the dealership in a respectful and polite manner seeking a reasonable solution, I was treated with a complete lack of professionalism. One employee in particular behaved in an arrogant and disrespectful way, even pretending not to understand me when I asked him to personally inspect the issue with me. It is unacceptable for a customer to invest such a significant amount of money into a vehicle and receive a product with evident safety concerns, while also being treated with disrespect instead of honesty, professionalism, and accountability. This type of treatment is not only harmful to customers, but also damaging to the dealership's own reputation and credibility. Businesses that fail to respect and properly support consumers after a sale ultimately lose the trust of the community and create a negative image for future buyers. My intention with this review is simply to warn future customers about the negative experience we had and to reinforce that every customer deserves transparency, respect, and proper support when dealing with issues that arise immediately after purchasing a vehicle.

Complete scam Not only did I never receive the car I purchased and signed for. I am also stuck with…read morea loan for a car I never got. The owner tommie supposedly re Purchased the loan but the check bounced. I can't even get a hold of him please Don't do business with him he really is a scam artist. I will be suing as well.

Needed a new right front tire. Quadirs was my 10th stop. Professional, and friendly. Received my…read morenew tire, roadworthy again. Btw very fair prices. Highly recommended!!! Thank you, Gentlemen

We knew we had to get a new car after our old one started to fail on us, and went to CarMax mostly…read moreout of curiosity that we heard it was a relatively easy and straightforward position. After booking two test drives for different vehicles we were interested in, we went to their Harford location and waited about 30 minutes for a sales rep to come free and help us out. While the two cars we drove were exactly as advertised, we didn't feel they were exactly what we were looking for. Our sales rep, Rohit, then remembered there was a Toyota Venza on the lot that he felt was in amazing condition and was exactly what we were looking for. We hadn't even known about the model, so after a test drive, we inspected the car in and out thoroughly and made the purchase. If the computers at the credit bureau hadn't decided that hour to go offline for four hours, we would have been able to drive away that day. As we waited longer for the computers to come online and help us get approval, one of the managers suggested we do a 24-hour test drive, keep the car with us overnight, and drive in the next day to finish the purchase... which went perfectly. Everyone there was on their game and Rohit was so accommodating and helpful during that time. They even got us dinner while we were waiting for the credit bureau to get their network back online. Huge recommendation and would definitely go back again if we had another purchase.

I had a really frustrating experience with CarMax. When you first walk in, they definitely don't…read moregreet you, and it honestly feels like they judge a book by its cover. The last two times I went to buy a car back to back, they only started being friendly once I told them I found a car I was interested in. The first car I bought, they actually damaged the seat after I already showed interest and they took it to the back for the mechanics to check it. Instead of fixing it, they ended up breaking it even more. I was told they would need to replace the whole seat, and in the end it was never fixed at all. I also asked if certain things could be done to the car like new tires and brake pads after signing, and the sales rep told me that since I already signed the documents, it couldn't be done but if I hadn't signed yet, it could've been done. The second time I bought a car a month later, I asked for those same things to be done before signing, and I was told again that they couldn't do it. Same sales rep, same situation. Just really frustrating and inconsistent experience overall.

Do NOT waste your time and try buying anything here until they fire their current manager. He is…read moreincompetent and/or lazy. I have never had this much difficulty spending my money! Go to another Hertz store if you see the car you want there. Seriously, it will be easier to have it shipped elsewhere and work with competent humans. Our sales person was overworked and clearly exhausted but a nice guy. This was the only + aspect of the buying experience. Seriously, go elsewhere!

I had called to inquire about a Nissan Versa that was on their lot, and had called them to make…read moresure it was still available, since I would have to make a 2 hour drive to get there. The sales man, Lucio, told me to come early on Saturday morning to test drive and and buy it that day. I called the day before to make sure it was still available and they knew I was coming. I got an email from Lucio late Friday night telling me to call him. I called early in the morning on Saturday to no answer, left and message, and began my journey down to Hartford. When I got to the dealership, they informed me that they sold the car last night. These guys wasted my time AND my money.

I went to Lex Auto recently since I had a good experience with them in the past. My car was making…read morea really weird sound and so I took it in. I was told that all my brakes needed to be replaced along with my rear calipar. They were going to bill me $1300. I cannot afford to spend this much on my car for just these two issues. I took my car somewhere else and they told me that the calipar did not need to be replaced and that it was my brake pad making the sound. Very happy to hear that I didn't need to replace that autopart as it would have been very expensive at Lex Autos. However, very disappointed in Lex autos for trying to gouge more money out of me. I got a pretty good deal elsewhere to replace all my brakes and rotars. My car drives perfectly now and didn't have to go in to debt to fix this issue.

Great 1 owner car as everything checked out perfect. The owner selects quality vehicles and sells…read moreat a reasonable price.

Horrible experience. IF MUST USE A DIFFERENT LOCATION. Manager hung up in my face And no one wanted…read moreto help me While i was in the middle of the road.

What liars they are here. I bought my car with them a year ago and paid $4000 for An extended…read morewarranty, and I was promised that if one tire had to be replaced that they would have to replace the one across from it or else my suspension would be all messed up when driving the car. Come to find out a year later that they completely lied to me when I was purchasing this warranty and only one of my tires is going to be replaced with a different tire that is not the same as the others. Leads to damaging my car even more because they lied and I have to pay more out-of-pocket to replace the other tire or else my car will suffer tremendously so $4000 down the drain because they lied. Thank you Chris for the lies you fed me. I will never ever be purchasing a car from this company ever again, nor will the rest of my family