I can't say enough great things about Scranton GMC! From the moment I walked in, every member of…read morethe sales staff was welcoming, professional, and incredibly accommodating. They made the entire car-buying experience smooth and stress-free. A special shoutout to Jim--he was absolutely phenomenal! Patient, knowledgeable, and genuinely invested in helping me find the right vehicle without ever making me feel pressured. He answered all my questions, explained every detail clearly, and went above and beyond to make sure I left happy. If you're looking for a dealership that truly cares about its customers, look no further than Scranton GMC. Top-notch service, great people, and an all-around fantastic experience

Service department is terrible Service manager is…read moreincompetent , my truck developed a knock in engine at 1000 miles , numerous visits to service department and I heard more about service manager than the issue that the truck was there for. I joined a national chat group and was told truck issues were serious and go to another dealership. General manager was just as bad , never addressed my concerns with a brand new truck that was purchased from them. I received very poor customer service all the way through. I will never purchase another vehicle from Scranton GMC of Vernon!

Updating my review to reiterate my 5-star rating for Carter Chevrolet. These guys know the score…read more My hoopty stopped moving backward the other day (transmission pooped the bed pretty badly...the service advisor was pretty impressed at the level of damage when they cracked it open), so my warranty towed me here. Carter Chevrolet could not have been better during this process and I'm very grateful for what they've done for me. After settling me down on the phone by assuring me the car was warranted to 100K, Carter Chevrolet arranged roadside assistance for me. They squeezed a major repair into a busy service shop so that I could get my ride back as soon as possible. They arranged a rental car for me (granted that got screwed up pretty badly by Enterprise Rent-A-Car, but that got fixed up, too). Carter also kept me abreast of what was going on with my car and when I'd have it back. I never lacked for information, and I could always find my Chevy man if I did have to call. My service advisor has told me to make sure I call him when/if I need any adjustments as transmission repairs of this ilk sometimes require them. And to be honest, I'm probably going to need to do so as my steering wheel is off center (a common problem, from what I'm told). But I am totally confident that Carter Chevrolet will be handling this as well as they did the major repair. As good as it gets folks. I have complete confidence in Carter Chevrolet. And since my other car is a Mazda, I'm happy to know that Manchester Mazda is their garage, too. I know I'll get the same service there. If you have a Chevy, do not hesitate to use Carter Chevrolet!

Walked in to get a quote for a transmission fluid replacement. It was greeted with nothing but…read moreattitude. They aren't even nice to your face anymore before they get your money. Do not recommend.

I simply have to give a shout out to salesman Ben Rodriguez for the most incredible after purchase…read moreavailability. I bought the Tucson hybrid in April. It's now October. I've had lots of questions and if I text or email him, he responds immediately with the information I'm seeking. I would definitely buy from him again. He's also a really nice guy, which makes it so much better.

Here is my take; there a lot of nice people that work there like April. However, the service…read moredepartment is very slow. They do not offer Loaner Cars if your car is being serviced for a full day. I spent an entire work day there. No one even spoke to me or said Good Morning. But had a lot of disrespectful conversations about women they were dating. Not professional in a lot of ways.

1. You must ask for Maria Lepage, sales. She will change your life forever…read more 2. You must buy your next Volkswagen from Langan VW of Vernon, even if your not in Connecticut. 3. Everyone at Langan VW of Vernon is incredible. 4. Honest, Fair, Trustworthy, Knowledgable, and Personable. 5. Great selection of inventory. 6. Still reading? Why haven't you called Maria. 1-413-364-0710 7. $40,000 Chicken Parm. (Read the full review to find out more) Completely life changing experience! After an exhaustive multi state search for a dream car, of which only 16 currently reside in the USA, we finally get an exact hit at Langan VW of Vernon. Without hesitation I call and ask for a salesperson. Meanwhile, my partner was researching Google reviews and everyone was praising this woman by the name of Maria. I was thinking to myself, we probably should have researched a sales associate, before calling, but given the extremely limited quantity of our dream SUV, I wasn't wasting a second. The phone connects and we hear "Thank you for calling Langan VW of Vernon, this is Maria, how may I help you today?". We both burst out with joyous cheer and excitement. We tell Maria what led us to her and the vehicle we want. She assures us that yes in fact they have it, it's not sold. We agree to meet tomorrow. I find Maria greeting me in the parking lot with a giant welcoming smile. We shake hands and she thanks me for choosing Langan VW of Vernon and for making the 3.5 hour journey. We go to her office. Having purchased new vehicles before, this is where I start to get anxious, wondering if she is going to be like every other sales person I have dealt with? Numbers game, low-ball trade offer, no wiggle room? She did none of those things. She was completely personable and explained everything that I was filling out and what was involved in the process. Maria is so sweet. I feel like I'm hanging out with my Italian Grandmother, that is, if I had an Italian Grandmother. The process was seamless and very relaxed. I received a fair price on both my new car and trade in. This whole place is amazing. I haven't seen one unhappy customer or employee, whether it be in service, parts, and especially in sales. Ryan, the finance manager, made me feel so at ease. He explained everything & answered all my questions before having me sign anything. This was the most comfortable I have ever felt while signing legal documents. Maria showed me how to operate all the features of my new car, setup my phone, filled up the tank and even bought me a coffee. On top of all of this, gave me a homemade chicken parm. I'm elated that I'm now the proud owner of my dream car, with no compromises, but at the same time I feel a bit of sadness knowing that it's time to depart this wonderful place and say farewell to all these wonderful people who have changed my life. Langan VW of Vernon is an experience unlike any other. They are honest, warm, and welcoming. They truly set the bar high for other dealerships. I can't recommend them enough and would hope that everyone had the chance to experience their stellar customer service, vast product knowledge, and laid back sales approach. Maria is a gem. Words can hardly describe what a warm, trustworthy, charismatic, and beautiful person she is. I think of Maria more of as a friend, then just a salesperson and I would highly recommend you pick up the phone and ask for her by name, she will change your life forever. If there were more Maria's in this world, it truly would be a much better place to live.

we had a great experience with G!!! I have never had such an enjoyable experience at a car…read moredealership. G was accommodating. He heard what we were looking for and delivered...TWICE!!! We bought two cars from G because him, along with the service staff, finance guy, and sales staff, we truly had a great buying experience from start to finish. They were helpful and attentive. The service guys were super awesome and answered all our questions! We joke that we want to buy a third car so that we can go to the dealership All in all, everything g was top notch! I highly recommend the Vernon volkswagen team for your next car purchase!!!!! Kristen and Paul

Amazing service with the customer in mine. Kevin, Ben and their team displayed exceptional service…read moreto my Honda Ridgeline. I've been on this planet for over 80 years and have had both good and bad experiences with various dealerships during my lifetime. This dealership is one of the very best that I have ever dealt with. They are dedicated to serving the customer. Very rare in our society. I highly recommend this dealership for all makes and models of vehicles. Thank you for a job well done.

Visited Eds Garage today for service. Greeted by Ed, Lane, Tom ,Kevin Joey and Roman. They check…read moreall the details and give you great service at Suburban. My wife and daughter got great deals there. Pete and Lane run a tight but friendly ship over there, and you really cant ask for more when it comes to a new car experience. Service at Ed's is top notch. Bruce Fox

Brian N Marcus made my experience perfect I got my wish to get Jeep Wrangler and i am loving it…read more Thank you Mike Brian Marcus for doing an awesome job

I did not purchased a car from them when I was told I had to purchase a two thousand dollar…read morewarrantee. I would never buy an $8,000 car and be required to get a warrantee for $2,000. The salesperson insisted it was customary practice, but I've never heard of an obligatory purchase requirement! So the car still has not sold and they continue to dig their heels about selling the car. The business seems really shady and now I wouldn't even trust purchasing from them! Beware; there are many bad customer reviews. many say they are scam artists!

Excellent and trustworthy shop and dealership. They stand by the cars the sell and are honest about…read morerepairs. Previously I had a issue where my car stalled once. They told me they couldn't replicate the problem so rather than billing me for a bunch of repairs that might fix the problem they didn't and we did a wait and see. Problem never returned. I saved hundreds. They will also try to find cars for u at the auction if you don't see what you want on the lot. And I believe offer a year warranty on anything over $10,000.

Traded a car here in the fall. Dave was very transparent and we got a good deal for our trade in…read more Had the car serviced and the workers are all very friendly. Great staff on both ends!

I recently needed a vehicle and discovered an ad for a car I was interested in at Ellington…read moreAutomotive on the internet. I met with Zane who showed me the vehicle, answered my many questions and let me test drive the vehicle alone. He was honest, up front, and did not pressure me in any way. I purchased the vehicle at a great value and couldn't be more pleased. I more than highly recommend this establishment and Zane the salesman. Thanks for all you've done! You can bet I'll be telling everyone I know. Your happy customer Bill Turner

I would strongly recommend getting an independent inspection before buying a vehicle from this…read moredealership. I purchased a 2009 BMW 328i from them. After purchasing it, I discovered that all four wheel bearings were bad. Another shop had quoted me around $3,000 to replace them, while this dealership offered to do the job for around $1,000, so I brought the car back to them. When I received the car back, the ABS, brake, traction/DSC, and service-engine-soon warning lights were all illuminated. Those warning lights were not on when I brought the car in for the wheel-bearing repair. I can't say with certainty what caused the lights, but the fact that they appeared immediately after the repair is obviously concerning. I also don't have the original paperwork anymore, so I can't prove exactly what happened, which is frustrating. Regardless, this was my experience, and I would personally recommend having any vehicle from this dealership inspected by an independent mechanic before purchasing it.

Bought a BMW on 7/23, Radshid and his brother were very honest about the vehicle. They answered all…read moremy questions and took care of any issues I had. Would definitely buy from them again. ALcia J

From the owner: specialize in used cars and trucks , work with all kind of credit , read more

Tim, the new manager, is the most straight forward, honest and understanding car salesman I have…read moreever crossed paths with. Though I did not end up purchasing a vehicle at this moment in time, he still took the time to answer all my questions and never made me feel like he was forcing a deal upon me. He truly wanted me to find the perfect car for me, even if it wasnt something available on his lot. Not something you come across these days. I'll still be keeping an eye on their lot for cars available that fit my preferences moving forward and strongly reccomend them to anyone looking for a great, local dealer to Tolland county!

Worst dealership ever! Pretty sure it's a cover up business! I was approved for a car and was told…read moreit'd be ready Friday. Friday comes no car. They give me a loaner car til the following Tuesday, Tuesday comes no car still and the loaner car breaks down and they make it my problem and say they can't do anything about it and then cut the deal and drop off my traded in car and take back the loaner and tell me fuck you basically. Now they returned my car with key scratches and dents all along the drivers side and I have pictures of them unloading 8+ tires from my vehicle and parts as they were using it as storage and transport for parts during the days they had it! Very unprofessional and kept talking crap about my car and my family! Most unprofessional and for sure scam artists!! The loaner car they gave me Was being sold without a warranty too! It broke down 4 days after I was driving it!! They are setting up people to be suckered!