Literally THE BEST PRICING! I shopped around a ton and El Monte Storage had lower rates than…read moreanyone. I was able to check out online and finish very minimal paperwork in the office. The staff there are so sweet, and so helpful! I also couldn't believe how clean the facility is. It's pristine. It's right off the 10 fwy, so super easy access as well. I recommend El Monte Storage to everyone!

I'm sorry I have to write this review! Unfortunately the customer service I received today from…read moreIsrael was not the best. 1. I called from 9am till 9:30 (when finally Israel picked up) 2. I was asking questions that he seemed not to know the answer to at 1st. 3. I felt he was not really trying to help me since he stated he had someone else there writing up a contract. I understand but your existing customers are just as important as new ones. After this I am considering cancelling my account.

I came in looking for one of the larger sized storage units, and Monica, the manager, was very…read morehelpful. She presented the options and explained why there were only a specific number of options/sizes were available. I also asked about the new customer discount (first two months would be half off), and she explained that that would be available for certain units depending on scarcity of the unit. At first, she stated that the option for that discount wasn't available since I was taking the last of a specifically sized unit, but then she made it happen. And I very much appreciated it! She was kind and patient throughout the process and worked quickly to ensure that we could get our unit before the end of the day. This place is very competitively priced, and the units are clean. They'll go over the process of how to get in and whatnot when you rent out the unit. They also sell locks in case you need one on the spot.

I had one of the worst customer service experiences of my life at this storage facility…read more I arrived at 9:00 AM. The first time I walked into the office, it was extremely small, and there was a very strong unpleasant odor. I have a very sensitive nose, and I couldn't stay inside for more than a few minutes. I went back to my truck and completed my reservation over the phone instead. After finishing the reservation, I returned to complete the rental. They assigned me a 10x10 unit located in the middle of a narrow driveway where two trucks cannot pass each other. As I started unloading my belongings in the heat, an employee came up to me with a rude attitude and told me I had to move my truck. I asked her, "Should I stop unloading every few minutes to move my truck, or do you have another unit where this won't be a problem?" She simply said no. I then went to the office and asked if they could move me to a different unit. I explained that if they couldn't, I would rather cancel my rental and get a refund. Instead of trying to help, the employee became aggressive. She started yelling at me in front of other customers, got in my face, and even called me names. I was shocked by her behavior. I have never seen someone working in customer service act so unprofessionally. Her behavior was completely unacceptable and honestly made me feel unsafe. To make matters worse, another truck became stuck in front of my unit, so I couldn't continue unloading. I waited for hours, left to get water, came back, and the situation still hadn't been resolved. What should have been a 10-minute move turned into a five-hour nightmare because of the poor layout and lack of organization. When I spoke to the manager, she immediately defended the employee before even listening to my side of the story. I asked to speak with a supervisor, but she refused to provide any contact information. Instead of resolving the situation, they made it even worse. I canceled my rental, asked for my refund, and left. I took my business to another storage facility where the staff treated me with respect, the property was organized, and there was proper space to park while unloading. That's how a storage facility should operate. I would never recommend this place to anyone. The staff is rude, the management is unprofessional, the property is poorly designed, and they clearly do not care about their customers. I left feeling frustrated, disrespected, and completely disappointed. Save yourself the stress and rent a storage unit somewhere else.

Lien and Dawn were fantastic, they spent time explaining everything in detail. I appreciate their…read moretime and the air conditioned facility is clean and secure.

So I was in a bit of a jam and rush as I did not anticipate being in need of storing my belongings…read moresomewhere any time soon. That was until my brother up and moved out of the unit I had subleased to him without notice. I had minimal time to remove the few large items and boxes of mine he left behind. Fortunately, i received a response from the kind people at Storbox the only day I had left before the land lady was going to have everything junked. I feel terrible for forgetting her name but the very courteous, professional woman at Storbox that greeted me was a real life saver. It was late in the day, they were open for 1 more hour and she was able to go over contract details, storage unit sizes/prices and standard grounds procedures/protocols so efficiently that I was still able to return to my new unit within operating hours and achieve my goal of having all my items safely and securely relocated by the days end. There are multiple storage location options in Pasadena but Storbox was the one to come through in my time of need and I can confidently recommend this location without a doubt.

Danny is my favorite at the front desk!! He's always so…read morewelcoming, cheerful, and helpful. It makes it a lot easier when I have to do multiple trips to my storage unit because of a hectic weekend event. In and out quickly with no problem. - Amber Aki Huang

Danny was especially kind in helping me finish cleaning out my unit. Every member on the staff was…read morecourteous, prompt and professional in their service.

Daniel was outstanding throughout the initiation process. He was friendly and helpful from…read morebeginning to end, providing clear information about how the storage units were rented and the payment procedures. He made the experience smoother by personally guiding me to the storage units, ensuring I was completely satisfied with my choice. Thank you, Daniel! Stephanie was also very supportive and consistently pleasant in her communication and assistance with my storage needs. Thanks, Steph! Sam SakGen Electric & Lighting (Owner).

Without question the best storage experience I've ever had. My family has 5 units in the building,…read moreand I am looking to rent 2 more. The place is always very clean and Daniel has been more than hospitable when I have asked for various favors. EXAMPLE: he knew that I was buying another space, so he had me wait a few days till a closer one became available. This saved me a whole lot of time. I will always refer people to this storage because of the service. There are cheaper places but you get what you pay for. Go see Daniel.

I have had numerous wine storage/cellars over my lifetime from low end, medium and real high end…read more Raymond Avenue Self Storage is a HUGE building with a lot of space and I would call it a brick and mortar type operation, meets my present needs and the service on site is beyond accommodating. The wine area is under a second set of doors with coded security as well as two locks used per locker. SAFE! I've been here many years now and have not experienced any temperature or humidity issues or failures. Unless things were to change, I'm keeping my grape juice here for awhile...!

I have had a storage space in this location for over 15 years. I recommend this storage facility,…read morebecause it is clean and the service is friendly, Alex the manager is very dependable.

I was in the middle of a move and needed a place to store some extra belongings while I got…read moresettled. I took advantage of their special offer, which made it an easy decision. Marisa was great! She walked me through everything and made the whole process super easy. The facility is clean, well-lit, and secure, and I feel confident my belongings are safe. Highly recommend to anyone looking for reliable storage!

Ease of access and good service set APSS apart. The location is super accessible from most areas…read morein the SGV.

Great location. Ample of room and space. Excellent employees with good customer service skills…read more Clean location. And well secured. Very reasonable for what his offered. Highly recommend this business.

Everyone was very helpful!! They are busy, but they always make time to help! Very satisfied!read more