We've gone here twice in the past week. Once for the 5 for $5 (you know, the deal that used to make Arby's amazing). I ordered this, mozz sticks, a wrap and an orange cream. Food was okay, but there was SO MUCH difference between all of the sandwiches. One had a decent amount, one had very little. I felt like goldylocks trying to find the right one. The wrap was TINY for the price they charge.
Seriously, if you're going to charge $4 for a wrap, it better not be as tiny as my fist. Most of that was breading on top of that.
The mozz sticks were decent, only way you can screw these up is if you don't cook it entirely.
The next time we went was for lunch today. I got for the orange cream shake and the 2 for $6, mozz stick and chicken sandwich. $3 for a chicken sandwich,... and I would've been better off going to McDonalds for a McChicken. Super flat overly breaded chicken. And I kid you not, I got half way through the sandwich before I even got a bite of the chicken. It was PATHETIC. The mozz sticks were (the reason I mentioned on the other ones) undercooked and two of them were still cold in the center. It felt like eating string cheese dipped in grease. The wife got a beef and cheddar combo. All of this was very near $22.
$22 for arby's and getting so horrendously overcharged is a new feeling. They're already not cheap, this just felt like a slap in the face.
And, of course, we can't have a crappy trip until you mention the service. First order was done via the app and when I walked, not only was I not greeted nor helped. The woman at the register looked at me when I said "Good Evening" and then turned and walked away. SHE WALKED THE FUCK AWAY. Pardon my french but seriously. On top of that, there was some crappy music being blasted from the back that was very clearly rap considering the explicit language.
Today was marginally better, the cashier was friendly once you got past his "I don't want to be here" dead stare and his glaringly obvious earbuds he had in playing his own music. He at least greeted us and got our order accurate. On our way out, there was a bigger worker just leaning against the take out pickups staring at us. Literally just staring, nothing said, nothing muttered. Just staring. Not only was it gross feeling, it was disgusting as a customer who's been basically ignored both times he came.
Star mention goes to the sauce dispensers which didn't look clean, wasn't filled, and spat a massive line of ketchup at a literal 90 degree angle to soak my grey shirt with a line of ketchup. Who then went on to (after a simple cleaning of the end) barely give any ketchup as if to spite me.
Legitimately, I think this cemented my ending of going to Arby's. They're just not worth it anymore. Not in the least. I'll get my chicken from Saroki's, and my roast beef from literally anywhere else since they haven't had good roast beef in years. read more
