I just have to commend the customer service at this location. The drive thru personnel are always friendly and accommodating. It is quite refreshing to receive kindness and smiles at the window! read more

We both got very sick 2 hours after we are the fish sandwich and gyro. Manager ar Arby's wanted no part of my advising her that we were I'll. Needless to say we won't be returning​ read more

The potato cakes are so bland and boring. I also ordered double roast beef. It was also bland and just lukewarm. Did not enjoy...

I used to eat here in my college days while going to college in this town. It was my favorite fast food to go place. Staff were always friendly. Place was always very clean.. And the food was always top notch. The mocha milk shakes were incredible. And of course my favorite was the roast beef sandwiches. Beef and cheddar was always my favorite. Topped with Arby sauce and Horsey sauce..Sooo good read more

This place is disgusting. We went there 1h before closing ordered and waited 20 mins for our food. Drove through the drive thru again to see whats taking so long the employees were making out and doing other stuff DISGUSTING!!!! Didn't even want to talk to them to get my refund. Definitely calling customer service and my bank account!!!!! read more

Even Arby's is jumpin' in on the "Nashville Hot" bandwagon! Arby's is no fool...there're lookin' to cash-in and ride this spicy trend as long the register continues to $ing "Cha-Ching"! I'll admit that I took the bait... hook, line & sinker and ordered the "Nashville Hot" Fish Sandwich. The sandwich itself is cooked to order and literally takes a one minute swim in the deep fryer. It's a tasty Arby's rendition but not necessarily classified as "Hot" or even sort-of-hot; it's kinda hot...maybe. You're at the mercy of the deep fry cook who adds the spicy dry seasoning to your crispy filet with the hope that it's distributed evenly. Hey, if your lucky enough to sail through the busy drive-thru during lunch hour, it's worth a shot for 4 bucks. Get it while it's "Hot", sort of... read more

Arby's - Arby's rendition of a "Nashville Hot Sammy". - Fast Food Near Me - Aurora, Illinois

This place is UNBELIEVABLE!!! My wife sat at the front counter trying to order for 20 minutes only to be acknowledged one time. She became very upset and decided, "Screw This" and came home. I called this location and asked why this occurred and the excuse was comical...The girl says, when our drive thru is busy, you have to wait and we only have 2 employees???? That's Bullshit and she knows it. You have 1 employee running the drive thru, another employee preparing sandwiches, and a 3rd employee to manage the staff (although not really relevant at this location). So, your philosophy is to backburner the customer that gets up off their Ass to come inside??? This Stupid Bitch needs to be CANNED IMMEDIATELY!!! read more

For fast food this a a good place. Always fresh, a little pricey but worth a few extra. Staff are always polite, never a long wait.

Just got home from Arby's on Indian trail in Aurora IL Dec 22 2020 & its was 5pm and not a sole in the place or in the drive thru , ordered 6 sandwiches and spent $25 , asked when I ordered for extra Arby sauce & horseradish !! Then at the window extra sauce pls , there reply is we got you. So I get home open up the bag NOT A SAUCE TO BE FOUND!! Nobody's in the restaurant I have the only order to get right SMH. Called them asked them why and they acted like no big deal move on. I would of drove back but was not worth the hour out of my life. read more

Arbys you must've not gotten the memo, you are a fast food restaurant! I decided to try this place since It was new and close to work. The drive-through was ridiculously long and I still got my order wrong. I ordered parmesan chips which state they're freshly made but tasted stale. I will not be going back. read more

Arby's - Fast Food Near Me - Aurora, Illinois

Aileen and the other blonde girl working were so nice and they got my food out quickly with no problems. They double checked everything was accurate and made sure I had everything before leaving. The food was also very good this night. Thank you! read more

Food is cold and tastes like it's been sitting. One worker, in particular, has a terrible attitude. Same type of experience the past couple times I've been to this location. I won't be returning. read more

I like Arby's. Their menu is constantly changing, and there's always a variety to choose from. The drive-thru service at this location is fairly fast. You can't go wrong with the chicken, bacon, swiss sandwich or the beef and cheddar. I love a side of "horsey" sauce to dip my curly fries in. The mozzarella sticks are pretty good too. The chain itself has some consistency issues that make it seem like it's location specific. I've never noticed any other restaurant do this. I always order pretty much the same things, so it surprised me (and grossed me out) that my chicken sandwich now had lettuce, tomato, and mayo - in addition to the other toppings. But the menu actually DID show those toppings. Ugh. Stop messing with the original! read more

If I could give no stars I would but I want .y .essage seen.. I ordered from this Arbys 40.00 in food and two large motts sticks were left out but I paid for them Asked the Dim Witt at ghe window if everything was in the bag...she confirmed it was. Of course it wasnt ..not the first time it happened. Called Arbys and got a call back from a new manager SARA..who said she was sorry and she was tring to improve things...SARA said she would send coupons thst same day...Guess what she didnt..She of course did not follow through.. PATHETIC..their no better off with SARA than before her..... read more

Slowest drive through ever! Had to write this review or I was going to just lay on the horn!!!!!!!!!! I got 1 sandwich and I've been waiting here for 20 mins! Line inching along:( Boooo!!! read more

Expensive and they are slow here. Maybe that is how the business is run. I don't know. And, forget asking for extra sauce, because you get an eye roll and then the sauce. read more

Yeah, the drive thru line takes a lot longer than other fast food places, but curly fries! I love the curly fries. The staff is always nice and they've never messed up my order... Which is expected with how long you wait... read more

Really good food. Didn't take long to get the food and there was pretty enjoyable music. Sometimes we come here for the curly fries other times for the sandwiches. Wish they did sweet potato fries and sweet tea. read more

My wife and I went to the Arby's on Indian trail in Aurora IL. The table was sticky like it hadn't been washed for a while. I watched the lady behind the counter put our mozzarella sticks into the container. She dropped one on the floor. When I got to the table there was one short, I am betting if we had been at the drive up she would have put it back. They also shorted me the juice for my french dip. When I went back to get it she just rolled her eyes like I was a trouble maker. Finally the curly fries were very overcooked and less than half were edible. read more

I came here and the food was good, but there was this creepy employee that would just be watching us. Then she would "act" like she was wiping tables. We would see her walk up to empty tables and not even wipe anything but just watch people eat. Then she would come by and try to have a conversation again. Just let us eat our food and stop hovering over us. That's just weird. I would understand if an employee would come ask how everything is and carrying on but this lady was just making us uncomfortable. I don't think I'll dine inside here again. read more

Extremely disappointed. I ordered a beef and cheddar mid and it barely had any meat on it! Every time I order the same sandwich it never is the same and it get smaller and smaller everytime. read more