Don't bother doing an online order here if you are planning on picking up via the drive thru. They were being weird about it. I had to go inside which was a waste of my time because I could've shown the kfc receipt from my phone at the drive thru. But no. I had to go inside. Food was done right, just like any other kfc. It was hot and fresh, on time with the app estimated completion time. The bag was also sealed shut so it couldn't be tampered with. It was empty and clean inside if you wanted to dine-in and there was plenty of parking spaces. read more

KFC - Honey sriracha nuggets - Fast Food Near Me - Aurora, Illinois

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There is fucking sludge in the bottom of my bucket of chicken. It is literally wet. Im taking pictures for corporate because Ive never seen anything like this. Honestly, I think it warrents a call to the health department read more

K, now lookit, had PLENTY of problems with this place over the past few months. Greasy chicken, wrong orders, etc. Now, I don't know if they've got new management or what's goin on, but this KFC SMACKS!!!! now. Our household has had 3 orders over the past 10 days or so, and lemme tell you, LEAPS AND BOUNDS better than they have been. I'm at an age that I remember what Original Recipe is supposed to look and taste like, and this place is the first time in DECADES I got real Original Recipe KFC. Pot pie all good. Hope they read this, because whatever they changed, they changed right. Tracy score as of 5/18/24: PLATINUM read more

Live 5 minutes from here and have been going here for years. The drive through they will always say "can you please hold for a minute" and it's literally 5 minutes before a response comes in a different voice asking "how can I help you". You'll say your order 4-5 times before they repeat it back correctly at it's a 1/10 chance you'll get the food you ordered correctly. It's either completely wrong, missing sides, or straight up undercook raw. When they do get it right, it's really good, but it happened so rarely I wouldn't go. read more

Ordered 2 famous bowls ..good came out right away..my first reaction was wow thud is the beast kfc ever!..except it turned drastic bad as soon as I dug into /or cracked the skin on a famous bowl that seemed to be premade awhile ago ...the corn seemed dried out the mashed potatoes were crusty and the chicken had no flavor whatsoever and in addition the potatoes were hard as a rock.They seemed to be some sort of chicken hunk ( can't really say it was a chunk..worst food experience at a kfc ever read more

Went here to order an 8pc family combo plus extras. Time is 715. I asked for all 8 the be breasts crispy. The young lady said they only have 4 and the other 4 would be original. I asked how long on crispy she stated they're done cooking for for the night. If I wanted it'll be 35/45 minutes. but closed at 11pm. Upon asking why wouldn't they have any crispy for 3 hours or were they holding on to it for 3 hours or they were just done. The girl gets upset because I'm asking why is there a 35 min wait she proceeds to grab the whole rack of chicken and lays it on the counter and says see I'm not lying g and starts crying. All I did was ask a question and I get this and she tells my I'm rude and bullying her but all I asked was why. One of the associates calls the store manager Luis, who wanted to talk with me. He asked what was the issue and before I got 1 sentence out he cuts me off and tries defending the young lady's actions without hearing the issue. Told him I hadn't said what the issue was and he cut me off. Gave the phone back Now I'm feeling harassed and bullied. I canceled my order and left. This isn't the 1st issue I've had here. When I come I usually spend a lot $60-$80 and the service is always suspect. Not good not bad just Ho Hum. I've even spoken with the Supervisor once on similar issue deali g with Luis, and no changes have yet to happen and thats been over a year. Only KFC nearby so if I want Chicken..... Do Better is all I ask, do better read more

How the hell were my kfc bowls cold??? I'm so confused and it was just plain disgusting. I was confused when I grabbed the bowl out the bag and it was cold, I stuck my finger in the middle and it was cold! The cheese wasn't even melted! I was craving a famous bowl and now that I had one, I'm just gonna stick to making them at home read more

Food is served in a mess. Then order delivered at window, the manager held the food hanging by one finger. Went inside and no one there but two employees. Then was asked to wait as I had make them aware I was there to order. Wait they say. Tired of waiting and went thru drive thru. Wait. Took 5 minutes to take order. No customers there. Horrible service. Never again this place stinks. read more

I went to KFC and I tried to order the Nashville Hot Chicken Tenders and they didn't have them anymore. I cannot believe this! I will NEVER get KFC ever again until they bring it back. read more

Poor service order in drive through #8 crispy white which is a three piece got a 2 piece original with 2 thighs. Pulled around went inside. They called the manager he asked for receipt which they never gave then he looks in the box and ask when did you buy this the employee said right now he turns and walks away read more

Very disappointed...... went thru the drive through hungry with my son hungry in the back. And when I pulled up he said they were only serving popcorn chicken, and when I asked to order some he said "oh wait we don't have that ether" so than I heisted but than ,being hungry, asked what they did have (willing to give anything to my son at this point) and he did not answer.... So I pulled off to find him sweeping.... There window and website said they closed at 10:00 It was 9:30... From working in fast food for part of my life I know that you may want to get ahead of things before you close, but that doesn't mean you have to ignore a customer. .. very sad I have to post this read more

Have been to this KFC several times over the last 2 years and have not been disappointed until yesterday. I ordered a 12 piece bucket with sides and when I got home discovered only 11 pieces, 2 of which were tiny little chicken wings (looked more like pigeon wings). Wings don't count in a bucket meal, so I really got just 9 pieces instead of 12. Not going back. Will look for another KFC even if I must drive further. read more

Without a doubt the worst restaurant you will ever experience. The previous 2 experiences the staff missed the coleslaw. Gotta call up and get the half hearted apology. Nothing for the inconvenience. Tonight was the winner. Drive thru spent over 30 dollars and the staff forgets the chicken with the order. The level of failness reached epic heights. Again after having to drive back to get the missed chicken another half hearted apology with the excuse of being really busy. Our society is in trouble if one restaurant can't get an order correct or complete. We will never ever return. read more

They stole my credit card information and used my card the next day. A friend of mine also had his card information stolen from this exact location. I made a post about it online and everyone knew it was KFC on Galena without me even saying so. I used to be a regular customer, but now I'm never coming back. If I could give 0 stars, I would. Bad service is expected from a KFC, but stealing from your own customers? Really? I'm disgusted and I'm going to tell everyone I know to stay away from KFC. read more

I really wanted fried chicken, and KFC is just down the street. Their food is consistent and fresh, and it's cheap! For $20 we got 8 pieces of fried chicken (a variety of breasts, drumsticks, and thighs), biscuits, two sides, and two drinks. I really like the fried chicken. It isn't freshly fried in your southern grandma's kitchen, but it's a step up from frozen or grocery store deli options. The macaroni & cheese is extra creamy, a little on the bland side, but I still really like it. The biscuits are good - again, not over the top amazing, but good when you just want a biscuit that didn't pop out of a can. The restaurant was clean, the service was fine. Don't expect classy dining and service when you're at a place with a drive-thru window. read more

Its friendly and quiet place to have dinner with family's or friends really depends on what you are looking for in a fast food. Great service and delicious food, as always. Thoroughly impressed with this location. Very clean and the chicken is always crispy. Gotta love KFC. read more

Took us 1 hour to get our food and the chicken wasn't even cooked all the way!! Food here sucks... NOT RECOMMENDED!!! At all!! If ur looking for fried chicken I would make ur own the quality is horrible and if u want salmonella posing this place is sure for it!!! Staff on there phone not even caring everyone in the parking lot complaining about low And horrible if I had a choice to put negative trust me I would make it 100-.... plus this place is filthy dirty and disgusting... read more

So I asked for a lemonade at the end of my order attendee said there's an uncharge I then asked for a sweet tea. He then at the window said heres you're unsweetened tea I said "sorry no it's a sweet tea and may I get one with ice please and thank you" I mean who hands someone a drink with no ice. he then took my drink and gave me another which I now believe was the same drink because it still had no ice. certain people should fill privileged but instead create an atmosphere of discrimination because of individual frustration for whatever reason. Buddy take it out on the gym (guy was heavy). read more

Quick update: I emailed corporate TWICE and still no response. It's very very clear they don't care about customers or how their businesses are being ran. I literally have a taste to KFC but can't even go because of the shitty service. Sad! You won't see too many KFCs around in 10 years. They are forcing us to top eating it. Smh read more

This place is a literal joke. Always half-assed service and can never get an order right. I always forget that it's simply too hard for this KFC to get an order right and now I'll be driving an extra 10 minutes to a different restaurant just so I never have to remember the people that work at this restaurant. read more

This place was absolutely terrible. God forbid you ask for something on the menu, they will just rudely tell you they are out of it. They are worse than McDonalds with its ice cream machine. Along with slow service and rushing your order, this place is booty. read more

This KFC location dropped the ball for me. My substitution request for regular crispy chicken instead of the southern(spicy flavored)was not readily given to me. I chose the least spicy choice. The line was held up while the food packers ignored the cashier. Despite the food being cooked perfect, the situation was appaling. I have a diagnosed gastrointestinal condition. I suffered pain and strong discomfort as a result. read more

I had gotten into a verbal altercation with a manager in training after i found a fake eyelash in my chicken! I was promised a refund and a voucher for a free meal in the future but when i got there the manager in training​ told me he could only give me a 3 piece meal. Then, an employee out of the blue yelled, "im not the one" and charged at me. Wanting to fight me!!!! After coworkers held him back he stood behind the counter taunting me and when he finally walked away he mumbled "f$#; you" . I will not be going back. read more

Went here after extremely painful dental work to get something in my stomach so that I could take pain medication. We were the only customers and the order took absolutely forever. It was just mashed potatoes and popcorn chicken. Not only that but they couldn't even be bothered to have someone at the register to help us. They ran around in the kitchen and we had to yell from up front what we wanted, with NO other changes in the restaurant. I certainly will never be back here and I recommend you don't either. read more

Went in the early evening during the week and I did not have any problems. The restaurant was clean overall and the staff was pretty friendly. The food was ready very quick, warm and pretty fresh and resonably priced (consistent with other KFC's). read more

Waited in the drive through to order for 15 minutes, when I got to the speaker, I was asked to wait again, when I finally ordered two pot pies they said it would be 22 minutes. Do I said forget it I'll order a bucket of chicken with green beans and mashed potatoes. Then they told me they had no green beans. This isn't the first time this has happened, this store needs to be taken over by corporate. The service has been horrible for years read more

Terrible customer service, you literally could not understand the person you were talking to at the drive thru. Took forever to get the food and the order was wrong, 2nd time this happened. The only reason I gave 1 star was the food tasted fine. I highly recommend the owner secret shops this location to see the level of poor service. read more

Just started working in the area so I was hoping to be a regular here. Just walked in and the restrooms were filthy. I won't eat somewhere where they don't care about cleanliness. To the franchise owner...how about taking some pride in your business? You'd probably have more than a 1.5 star rating and a whole lot more business if you actually cared. read more

We went there 49 minutes before closing and all they had left was popcorn chicken and chicken pot pie. The only sides they had were corn and biscuits. We will never go herr again. read more

I love KFC food so I couldn't rate it a one star. However, this is the worst KFC I go to. The service is bad, they never have the food you order ready (so you may wait awhile), and the bathrooms are filthy. Every time I have been here I have had to change my order. While I am writing this, the cashier came out from behind the counter to tell the lady at the next table that they didn't have any white meat ready. It literally happens every time I'm here- no exaggeration! I had to tell the girl filling my order which pieces of chicken are dark meat. I will remember not to have to use the bathroom next time I come. I will be back because I love the food. I have to overlook everything else. read more

I eat at KFC every once in a while. The food is good. Always hot. But, the thing I don't understand is how do you screw up an order all of the time. I was there 2 weeks ago, got the $5 meals. In was take out. I got home & no cookies. It doesn't sound like a big deal. But, when you pay for a meal, you expect to get everything you pay for. Tonight I got the same meals. I even mentioned the cookies. Guess what? Only ONE cookie!! Is that how KFC sells a meal for $5. They don't give you all of your food!! Come on KFC, get it together. We are talking about a COOKIE!! read more