Jennifer is rude. Maybe take someone's order with less attitude and without rushing them.

The crew are so nice and wonderful, but so slow! Prepare to spend 10+ mins in line every time you order. Management needs to look at process improvement. read more

Friendly staff, good food, we bought the surf and turf (fish sandwich plus a beef and cheddar sandwich) got the 6 pack of cheese sticks with marinara and two Jamoca shakes. The shakes had very little if any flavoring. They tasted more like a vanilla shake but other than that it was a great meal. Restaurant was clean. Don't forget to ring the bell on the way out if satisfied. read more

We used to have a lot of Arby's in the SF Bay Area, most of them have closed and I don't even know if you still have any now. So, naturally when I saw there was one here, I had to try it. The store was suuuper clean. The tables looked clean, neat, and the service was friendly. We ordered a small Jamocha Shake and classic Beef n Cheddar. The Jamocha Shake was thick! And their small size was huge. Only after we ordered it we realized they had a smaller size than a small size. I think it was called a snack size. I think ours was somewhere between $2 and $3. Their classic Beef n Cheddar was absolutely delicious just as always. I loved their onion buns and the cheddar sauce they put in it. And they put lots of roast beef slices there. It was thoroughly satisfying for $4. read more

Arby's - Jamocha Shake and Beef n Cheddar - Fast Food Near Me - Auburn, Washington

Just went here to pick lunch for my GF. Everything was cool 'till I pulled up to the drive-thru window and noticed that the employee manning the drive-thru was not wearing a mask. I asked to cancel my order and he said "why?" I said because you're not wearing a mask. He then said that the one he had on in the morning tore and couldn't be used. Ok, so.... At this point things are just screwed. A lady with a mask on came up to take over. Of course, by this time, it doesn't matter anyway. I decided to relinquish my request to cancel, but I should have maintained. I did ask her if they had masks for employees to use; she said "yes." So... here we go again. His mask tore. They have masks. Sigh! He then informed me that he has been vaccinated. I'm glad for him, especially considering that he's interacting with the public, but there's this thing: BREAKTHROUGH infections!!!! His being vaccinated (I am too) does not mean squat. All it means is that he is less likely to catch it and, if he doe, less likely to end up in the ICU. That is what it means. DELTA don't care. Vaccinations, especially if you're public facing do no even come remotely close to a guarantee that they don't spread it to others, at all! If you run a business that interacts with the public, especially in such an intimate way by producing food people put into their body, you have a responsibility to maintain VERY STRICT procedures, cause people can die. Dead! For those that don't die, they can have life-long damage to lungs, heart, brain, etc. Me, I have preexisting conditions, so while I'm glad I'm vaccinated, I can't risk catching it. I probably should even being going through drive-thrus, especially after having had this experience. What's worse, my girlfriend is even more susceptible and at risk, so if I catch it and give it to her, then she's even more likely to end up in the ICU, what with her having chronic asthma. But, there is no perfect protection, even if I have all our food delivered. Restaurants have a responsibility to maintain careful and strict COVID protocols. It's that simple. Yes, it sucks. And it's going to keep sucking as more variants mutate due to our societies inability to take this seriously. This situation is deadly serious, so take it deadly serious!!! AHHHHH! Tired of ranting now. Sigh. read more

30 mins in the drive thru. And people live in the parking lot. Food is arbys, you know what to expect. People take breaks by the garbage. Three stars though because the French dip is usually pretty good and the kid at the drive through apologized for the wait and was super nice and respectful. read more

I sat in the drive thru for a long time. Both cars in front of me pulled away and left so I then sat at the speaker for awhile. No one greeted me or took my order, so I pulled up to the window and said "can I place an order?" Clerk says "sure". No apologies, no explanation, so I gave my orders and paid. $20 for 2 sandwiches, 1 small fry and 1 milkshake and the worst customer service ever. It's always slow service at this store, not sure how they stay in business. read more

The food was good. The general manager working this morning was a literal angel. Great customer service, patient with a calm demeanor. Thank you so much. read more

The kid at the window today told me my total which was 12.55 I gave 13 ones and he rudely says this Is 13 ones I'm like yeah my total was 12.55. He said I just didn't want to count all these ones. Lol too bad ... read more

This is my favorite Arby's in the area and for good reason. I have consistently gotten exactly what I ordered while going here both dine in and drive through. I order a mish mosh across the menu and regardless of what I order, it is always fresh, hot (when applicable), and worth it! I generally order at least one beef and one ham sandwich , both of which are flipping delicious every time. Recently my husband has taken to ordering this pecan chicken salad wrap but their other wraps are good as well! As far as clean goes, this is an older Arby's but for being a bit outdated it is very clean. I have worked in customer service for a long time and as far as I am concerned the good people at this restaurant will treat you with the same respect you show them. If other reviews mention negativity then perhaps it began with them? In all my dealing with the staff they have been nothing short of courteous and pleasant and at most time outstanding. This Arby's will not disappoint, it is worth passing the six other fast food restaurants in the area by. read more

Arby's - This is the late night drive through window lady and her gulper great customer service! - Fast Food Near Me - Auburn, Washington

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As shown in the picture, was served raw chicken. Ordered other sandwiches with bacon also and the bacon was undercooked. On top of that, the wait took forever. Will not be coming here again. read more

Arby's - Raw chicken - Fast Food Near Me - Auburn, Washington

Pulled up at 7 pm drive thru only, if they can't open the lobby what makes you think they have enough staff for the kitchen. I'm not willing to risk it. I'll take my business elsewhere read more

This location has really been struggling the last year or so. They have a constant issues with staffing and I've pulled up to the drive through and nobody answers. No note, just nobody there. The lobby is now constantly closed so you can only use the drive through. Unfortunately my last visit was the worse. I had my family with me and we all ordered our food after waiting 10 minutes. When we pulled away my wife checked the bag and sure enough we where missing 2 items, my oldest daughter's chicken nuggets and my youngest daughter's chicken slider ( she ordered 2 and got 1). I pulled around to the front of the store and had to knock on the main entrance door for 2 minutes before somebody came. I explained what was missing and the gentleman seemed really annoyed with me. He came back with a bag with the chicken nuggets but said we didn't order 2 sliders. Then shut and locked the door and walked away. read more

I really love this Arby's because of how nice the inside is and because of the employees they hire

Be prepared to wait 15-20 minutes if you're going through the drive-thru. I don't know why it took so long, but I turned my car off and just sat there a couple of times... read more

Loved their Classic Beef 'N Cheddar sandwich and French Dip & Swiss sandwich. On end of August, I went to the drive-thur in the Auburn location to order 5 Beef 'N Cheddar sandwiches. I ordered the sandwiches first and then give the cashier the coupon which reduces the bill from $50 to under $16. The cashier was giving me the lecture about that I need to let her know ahead of time if I was planning to use the coupon. She didn't say "Thank you" when she give me back my change. I got my food and it was nice and hot but the cashier ruin my day. A word for the CEO of the Arby's restaurant, if you don't want to give the discount then don't pass out coupons in the mail. If you want to use the "Good deals" coupons to attract customers to patronage your restaurant then have your employees honor it. Just remember as a consumer, we're giving you the business transaction to receive your service. Consider your restaurant lucky to be able to receive our business out of the 50 restaurants around the area and the "one out of seven" fast food restaurants that pass out coupons in mail. read more

Arby's - a menu of sandwiches and drinks - Fast Food Near Me - Auburn, Washington

i like arby's but auburn washington location the worse fast food outlet i have been to in my 63 years of life. waited over 25 min. in drive up lane with only 3 cars ahead to get to pickup. no one, even manager knew how run gift card. opened meal in parking lot and totaly cold. called manager about issue . he stated onlyhalf staff showed up and busy . then proceded to hang up on me. i called back and he was upset i called back to busy. then hung up on me again while i told him i still in packing lot. 15 miles from my home to arby's at $5 gallon gas cost me 2 gallons. this service is totaly unexecptable. covid over. staff not showing up because manager is not respected. should be fired. read more

This place employs some of the LOUDEST TALKING employees of any Arby's I've ever been to! I have to sit at the furthest end of the building and still hear every word they scream at each other, even though they are a few few feet away from each other. TALK A LITTLE SOFTER, people! Customers don't pay for or deserve to hear you talking so freaking loud to each other! read more

Food is good, when you can get it. Supply problems aside (like being out of ... roast beef), the wait times to get food here is always a deterrent. You are doing okay for yourself if the line isn't so long it's spilling into Auburn Way. Which is a shame, because I love the food, but unfortunately I don't have 30+ minutes to wait because this store can't figure out it's staffing when every other fast food chain in the area has. read more

This is the Arby's closest to my house. Their food is good. I can't say I've noticed employees being loud here, but I'm not usually that attentive to the staff. The folks here are usually nice and get my orders done in a timely manner. read more

It's so nice to actually have good costumer service! Katta went above and beyond. She was fast, friendly, and makes a great chocolate shake. I definitely appreciate good people! read more

Good experience at this location. Nice, Friendly, and fast service. I had the new "Load Italian Sub", it was amazing! Loved it!!! read more

Spent $45 on two pecan chicken salad sandwiches and five regular roast beef sandwiches. The chicken salad sandwiches are $7.99 each. They had a tablespoon of filling slapped between bread. Ugg Terrible food. read more

The kids love the curly fries and the drinks. The sandwiches are fresh and fun to enjoy. Too bad they got rid of that Italian sandwich a while ago. Was one of my favorites. read more

The staff at this location are the BEST!! So nice, friendly and they go out of there way to be accommodating. They have the absolute sweetest older lady who has worked there for over 22yrs. Shift manager Ali, you rock!! oh and the chicken cordon Bleu San which is delicious! read more

I like the foods BUT to "trying"to get in the restaurant while in a wheelchair is a BITCH!! Unless a customer helps me get in , I'm always hurting myself on door or door opening. read more

They ran out of ROAST BEEF!!! How in the world does Arby's run out of roast beef? I always try and avoid Auburn Arby's due to the slow service, however I am never going back as this is the SECOND TIME they have ran out of their basic staple! read more

Taxi driver ahead of me had a cold "hot roast beef". They argued with him . I paid $ 12 for a soda and two roast beef Mids. I waited a half hour !!!! Then I got one roast beef mid and a chicken sand. I returned the chicken only to be involved with another argument about. What I ordered !! Does the word " beef " and Chicken sound close ???? I walked out. No offer made to make it right . No money back !! why do we pay $ 11 dollars for this ? Apple Bees is right next door . Wendy's , DQ and Jack in The Box as well . Take your business elsewhere and avoid Auburn Arby's read more

This is the best Arby's in the area. They get your order right and are friendly. Their food is consistently delicious. I love Arby's and this location does not disappoint. read more

Not so great customer service is the hallmark of this restaurant. The manager will argue with you if they get your order wrong. Don't dare ask if the customer is always right either. The cashier will tell you "no!". Other than that, they have the same overpriced fast food as any other Arby's. read more

Absolute worst arbys ever. The customer service is non existent and it's extremely dirty, and unfortunately experienced this several times. (It's the only one nearby and I love me some curly fries) but it's not worth it, tonight is the last night coming here. read more

Ridiculous! Sitting in the drive thru for 25 minutes and I still don't have my food.