There comes a time when you're going to suffer mishap with your cellphone no matter how careful you are in protecting it. My most recent one was very mind-boggling to say the least, and this came after downloading the newest iOS version to my iPhone and I couldn't get my device to boot-up. Likewise, I couldn't use the restore function either, which meant my phone was dead in the water, and I needed help fast! I knew I needed professional help, so after reading the reviews for "Ann Arbor iPhone & Macbook" on Yelp, I knew this was my first go to choice. I decided to drive down to Washington Street, rather than call on the telephone. I talked with Jack on the phone, and he came right over to look at my phone. After examining the patient, he decided to download the iOS update again, and reboot my phone. After that I was able to access my iCloud, and restore the phone back to normal. Jack does amazing work, and if I could give this review 10-stars I would. IMHO, Jack is really the "IPhone/Macbook Whisperer" and does a truly professional job all the way. read more

Helped me, gave me advice, was very prompt and knowledgeable. He's got a good location that easy to walk to, with a parking garage close by if you can't find street parking. read more

***** WONDERFUL SERVICE ***** Jack found the simplest, cheapest solution (cleaning!) first, and it worked. No upselling, no BS. Friendly, convenient, fast service. Will meet near you if preferable, or at office, I was so relieved that my old iphone didnt need replacing. read more

Jack was very nice to work with and gave us some estimates on repair and offered to look at the phone without obligation.

Great service! Friendly, reasonable and quick. My iPhone would not charge. I made an appointment and Jack fixed my phone that day. There was corrosion on the charger. And he also switched out the battery for me no charge. Highly recommend! read more

Jack was super helpful and diagnosed my phone properly. I went to cellzone and was told my phone was not fixable but Jake did it no problem!

Stayed open late to fix my phone screen. Repaired in less than 10 minutes. Fantastic service. Fair pricing.

Jack is awesome! Quick friendly service at a great price. Look no further for phone repair that comes to you!

When I broke my screen on my iPhone 7 Plus Jack fixed it right in front of me (which is crazy because I'm used to dropping it off over night at other places) and I got a gel screen cover that legitimately protects my phone when I drop it (which is embarrassing to admit but I have dropped it a couple times since and it's been fine!!!!) TLDR; A nice guy with fast service/good product. read more

Honest and ethical work! Jack also stands behind his repairs! My 6s had a cracked screen. I don't know much about the phones hardware but I sure learned a lot as he walked me through what he was about to do. How I found 911 iPhone Repair was after having lunch at one of my favorite restaurants. Sure enough Jacks sign was oddly placed on the sidewalk. The timing couldn't have been perfect and his location is 7 minutes from where I live. There is a flight of steps and a short hallway to get to his office. Once you're at the top of the steps 911 iPhone Repair is straight ahead. The office is clean and has seating. There is a beverage center with bottled water as you wait. Need to run to the restroom? It's on the same floor down the hall to your right. Payment is simple. Cash or CC. I'm sure I'll break my phone again or my iPad I just hope it's not anytime soon. At least I know I have a place I trust to fix it. Thanks Jack! read more

Jack and his colleagues are AMAZING! I took my phone elsewhere for repair (before I found 911 iPhone repair) and the other place butchered it. All I wanted to do was retrieve the data because I failed to back it up myself. I was told by the previous shop it was was a lost cause, I'll never get my data no matter where I take it to. Took it to Jack for a second opinion and he got all of my data! When I arrived Jack had my info on a hard drive which he helped me transfer to my computer, then made sure the data took and that my phone backed up! He took his time and made sure everything was perfect. I highly recommend and have referred coworkers and friends to him. read more

911 fixed my phone's busted speaker and replaced my battery in under an hour for cheaper than any other place in Ann Arbor. Jack is a gentleman and I can't recommend this place enough. read more

My iPhone 8 was not charging properly and was draining rapidly. Jack fixed it within 10 minutes, with a discount because he was running late to my appointment. He also replaced the protective screen, free of charge. Highly recommended, would use again. read more

He replaced my ipad screen, but afterwards it shimmered. He said it wasn't "cost effective" to try to fix it, so gave me a refund and refused to work any more on it. So now I need to find someone else to replace his replacement. read more

Jack, the repair man is awesome! I highly recommend 911 iPhone Repair. Cool spot in the Nickels Arcade mall. He was very patient and QUICK! Same day repair. Thanks, Jack! read more

I had my iPhone 8+ screen and battery replaced by Jack about 2 months ago. The bottom half of the screen stopped responding after about a month so I texted jack and he told me to bring it in for him to fix, which, I did. Jack fixed my phone efficiently and professionally, and now it is working flawlessly. read more

Wow! Jack is so professional, knowledgeable, and personable! He also works so fast, he repaired my phone screen and camera in 15 minutes. He has great insight into what was wrong with my phone- he is so experienced. As long as I live in the area I will always take any issues with my phone to his business. Thank you for sharing your expertise and for the excellent service, Jack! My husband and I were both blown away! read more

My phone screen was busted to all hell and glitching, and Jack fixed it in only a few minutes! He has excellent vibes, and the shop has some funky decorating. But more importantly, great value and work done in a timely matter! I'll be recommending this place to everyone, and will gladly return again if I have any other issues. read more

Sent this guy 3 iPhones to purchase from me or put on consignment. After calling multiple times and trying to get my phones back or money that was promised, he essentially blew me off and has taken my phones. I can't get my phones back or any money. These are iPhone 6, 8, and X. Not enough value to take further action but needless to say I'm not happy. Also to be noted, the store is full of mannikins which is odd for phone repair shop. The mannikins should have been a red flag for me, I don't know what I was thinking. I trust people too much smh. read more

Jack makes repairs easy! He knows what he is doing and advocated for me to get the best price on my repair. He was fast and easy to contact, and even threw in a free screen protector for my iPhone! As a stressed grad student he was great to work with. Would 100% come back! read more

Did an absolutely fantastic job!! Fixed what would have been a very expensive repair with the company I bought my device from very quickly and for an incredibly low price. Jack was funny and easygoing, great to talk to while he did the repair. He saved me a LOT of time, money, and hassle. Great choice in repair shop. Will definitely be going any time I need to get a device repaired. read more

Experiences like this are why I love living in a small town. Brought my unusable, cracked-beyond-all-recognition phone in at 1pm, left with completely repaired, functional phone at 1:15pm. I almost wish it had taken longer because Jack was fun to talk to. Fantastic, competent service, beyond-fair pricing (less than I would have spent to buy a replacement screen and install it myself, which I don't have a clue how to do anyways). I rarely leave 5 star reviews, and mostly use Yelp to harangue businesses about their poor customer service. Such a pleasure to deal with someone who gets it. Hopefully I'll break another phone... read more

Amazing, personable and friendly service! Great location right in the heart of downtown, very friendly customer service, and super quick. No appointment necessary. Highly recommend visiting for any of your iPhone needs! read more

Great Service on a new battery for an old iPhone. Good price, fast, and efficient and also very pleasant.

My phone screen was cracked and the guy working at here was super honest about my best options (including getting a refurbished phone elsewhere). Great service and very friendly! read more

Jack is a super great guy and meticulous about doing a good job. I'm very happy with his work and pleased to highly recommend him to others! Easy downtown location is a plus. read more

Was taken care of upon arrival, was in and out in just over 10 minutes. Will absolutely send anyone in need to this place. Thanks again

Went to the Apple store and they said my phone was toast and I had to get a new one. Came here and my phone was working in 15 minutes. He knew what he was doing and was very quick. I would 100% recommend coming here before anywhere else. read more

Highly recommended!! I had a persistent problem with my headphone jack so I stopped in yesterday to get it checked out..10 minutes later I'm out the door with a freshly cleaned fully functioning headphone jack, humming along to my favorite song as a stroll down the street. Great service, and great atmosphere in the shop. If I ever have any other issues this is the place I'll be going. read more

Fantastic service! We were visiting Ann Arbor when I discovered my iPhone 7 was in need of a new battery. We sat and waited while my battery was replaced. The owner (and the shop) has a very relaxed vibe and we waited there while he replaced the battery. He also investigated a problem I was having with the microphone (works all the time except on voice memo) and he explained I could record using headphones if I chose not to replace the mic. He was done in under 20 minutes. I cannot say enough about how positive my experience here was! This guy is a gem. read more

This is hands-down the best phone repair customer service I've ever received. Jack was friendly and listened patiently and carefully when I explained what was happening to my phone. He was also incredibly persistent, trying multiple possible fixes before he successfully got my phone to work again, walking me through what he was doing in lay-person's terms all the while. His repair saved me the expense and hassle of having to buy a new iPhone, his prices are very fair, and his service is super quick. I would highly recommend bringing your phone to Jack, and will be coming back for any future phone repair needs! read more

Great prices and service while you wait. Jack (owner) knows a lot about iPhones and stands behind his work. The entrance on Main Street is next to the "Bo" shop, walk upstairs and all the way down the hallway. I was planning to replace my phone that had a broken screen, but a screen, battery and front camera replacement was around $110 on special, (prices and specials are posted in the shop). Well worth repairing rather than replacing! read more

Just went to an iPhone repair shop at Briarwood to get my charge port fixed. They said $80. I wasn't willing to pay that. I went to 911 iPhone Repair and he said "it might just be lint". No joke, he pulled out a compacted lint brick and now it charges fine. No charge. Why yes I'll leave you a good review read more

Just had my iPhone Xs screen replaced by Jack. I know tech and used to repair these myself. He works quickly and with confidence which shows he has done many repairs and will explain it to you as he does the work if you want. Fair price as well. Highly recommended. read more

Great, fast and friendly service! Need and iPhone repaired or tempered glass, this is the place to go!

Easy to make an appointment. Responded quickly through text. Nice waiting area and very easy to find!! Very happy with their professionalism! Pricing was easy and set and honestly the best customer service!! Would highly recommend! read more

Hands down best phone repair shop in Ann Arbor. Jack was quick and professional and had me out the door with my freshly repaired phone in 15 minutes. Only place I will go from now on. read more

I came in 10minutes before close and Jack stayed the entire hour it took to do "phone surgery". Did not over charge me and definitely knew what he was doing. He has over 10 years of experience and it shows. If you're looking for a guy who knows what he's doing and will give you a fair price to repair your phone, come to this place. read more

Jack was SO HELPFUL! Fixed my cracked screen super fast (and right in front of me) while making sure I didn't lose any of my phone's content. Complimentarily cleaned my phone and phone case too while I waited! Super friendly guy and very knowledgable, fair prices too. read more

Jack is the real deal. Super helpful. Went out of his way to get my phone screen fixed for me. Now I won't get lost in the safari and I can use my screen again. Very professional and courteous gentleman. 10/10 would recommend! read more