The wait times can be long but the care is top notch. As the parent of a sick baby with RSV that…read morethey fit into the schedule multiple times that week, I appreciate how they try to make time for all their patients. Not only did they fit her in for multiple checkups during that scary week the baby had RSV, they checked in over the weekend as well. The wait can be frustrating but I just plan to be there for an hour. I wouldn't trade the care we get to have faster appointments. We have three kids five and under that go there.

Unless you are comfortable with 40+ minute wait times for a few minutes with the doctor, having…read moreconcerns dismissed, and having important conversations omitted from your child's clinical notes, I would strongly encourage you to consider another pediatric practice. I have repeatedly felt that my concerns about my daughter have not been taken seriously. At her 2-month appointment, I raised concerns about her head shape and torticollis, but I did not feel they were appropriately addressed. At her 4-month appointment, I brought up my concerns about her head again. At that appointment, Dr. Reed did recommend that we see a helmet specialist, which was helpful and something I do want to give credit for. The helmet specialist was ultimately the one who identified that my daughter had severe torticollis and recommended physical therapy. Her current physical therapist agrees with that assessment. Despite my concerns about torticollis being raised earlier, it was not acknowledged by Dr. Reed until her 6-month appointment, when I needed a referral for physical therapy. At her 6-month appointment, I also raised another concern that Dr. Reed said she would evaluate. It was forgotten during the appointment, and I had to remind her at the very end. She then said my daughter would need a prescription. However, that conversation is not included in the clinical notes, and no prescription was ever provided. More concerningly, when my daughter was prescribed antibiotics and began having significant adverse effects, including repeatedly being unable to keep anything down and becoming dehydrated, I contacted the office for guidance. I was told to continue giving the medication as long as she did not develop hives. Given the symptoms I was reporting, I found this response extremely concerning. The nurse line has also been frustrating to use. Calls regarding health concerns have not been returned, leaving me without timely guidance when I was actively trying to get help for my child. I understand that pediatric offices are busy, and I do not expect every concern to result in a diagnosis or treatment. What I do expect is to be heard, have concerns appropriately evaluated, receive clear follow-up when something requires it, and have significant discussions accurately documented in my child's medical record. After multiple experiences like these, I no longer have confidence in the level of communication and follow-through provided by this practice. I would strongly encourage parents to consider these factors when choosing a pediatrician.

Getting an X-ray done on my baby wasn't something I was thrilled doing, but coming here, I was…read morecertainly at ease! Let's start with my first impression of the place! It is stunning! Literally, so well designed, psychologically it definitely does something to you and you instantly feel calmer, top that with such friendly and welcoming service I got from the receptionist, I think her name was Brenda. Everything was really smooth, didn't wait at all on line! The X-ray technician, Brandy, was also super nice and helpful! She patiently answered all my questions regarding the risks that might be affiliated with X-rays, and was very helpful and knowledgeable! I would certainly recommend this place to anyone!! (Finger crossed all the X-rays will turn up normal) Oh I almost forget, but they have a really awesome coffee station with krueig, drinks and snacks! Did come in handy since I was so drained, so good coffee really helps (-: Guys if you are in a need of of excellent X-ray service, don't think twice and go there!

My son had an ultrasound here this morning and I was super impressed! The whole facility is…read morefabulous. Alexis, our sonographer, was amazing. She was so sweet, efficient, thorough, and kind. We had a great experience! Thank you Alexis!

We absolutely love love love this doctor's office. I started coming here with my newborn son, and I…read morehave felt so good about his care. We started with Dr. Goebel who was absolutely amazing, and when he retired we switched to Dr. Wong. Dr. Wong is so knowledgeable and it is obvious how experienced she is. The rooms in the office are so fun, and the office has both a well and sick kids waiting room, which makes a mom with a 2 month old feel at ease. We have never had to wait long, and the staff is all so kind. I would drive an hour to go to this office, very few places have this quality of care.

We have been going to PSOP for 1 1/2 years. Dr. Wong is a great pediatrician (and I would give her…read more5 stars as a pediatrician); however, my major dissatisfaction is the EXTREMELY long wait time. The trend has been a long wait to either to be called back, see the doctor/ nurses, or both. We showed up about 5 minutes before our scheduled appointment time; otherwise, they will make you reschedule if checked in is past their 10-15 minutes threshold from the appointment time. From the time of our appointment to when we were done, it took approximately 1.5 hours with about 30 minutes wait interval between measurements/wgt, seeing the doctor, and then nurses for the shots. If you have an infant /toddler, this feels like eternity. This has been a very frustrating aspect and would give a five star recommendation otherwise.

We were referred to Dr. Janet Le when I was pregnant with my first and searching for a…read morepediatrician, and we feel so lucky to have found her. From our very first meeting, we felt completely at ease--she was warm, approachable, and knowledgeable. We were living in West Plano at the time and chose her without hesitation. Since then, both of our children have been under her care since birth. Even after moving to the McKinney/Allen area, we continue to make the drive to Willow Bend Pediatrics just to see Dr. Le--that's how much we value her care. They're always able to get us in when one of our kiddos isn't feeling well, and my kids actually love going to the doctor because of her. That says a lot! Dr. Le has an incredible bedside manner--she's warm, friendly, and always takes the time to listen and explain things thoroughly. We've never once felt rushed during an appointment. As long as we're in the DFW area, she will absolutely remain our pediatrician. We can't recommend her enough!

This place is completely out of touch…read more We called to schedule a checkup for our toddler and they informed us the only time available was 11:30 even though we requested an afternoon appointment. After taking off work to make it work, significant storms came in and made it to where we were 15 minutes late. Instead of seeing us then, they demanded we reschedule for 4:30 later that day - even though they wouldn't schedule us in the afternoon when we originally tried making the appointment. Would avoid.

I've had the pleasure of having Dr. Hyojin Kwon as my primary care for over three years every…read moresingle visit whether in person or through telemedicine, every visit has been consistently exceptional. I could rewrite the same review for every visit I've had with her. She has a way of making you feel like a trusted friend whose well-being is her top priority. Each appointment with her is warm, efficient, compassionate, and remarkably attentive. From the moment she walked into the room, she made me feel like I was her only concern for the entire day. Her bedside manner is exceptional--warm, caring, and genuine. She took the time to truly listen to my concerns, not just rush through symptoms or diagnoses. It's rare to find a provider who values listening as much as giving medical advice, but she does both beautifully. What stood out most was how thorough and efficient she was. She asked about all aspects of my health, not just the physical symptoms that brought me in, but also my mental well-being and any other challenges I might be facing. She clearly cares about the whole picture, treating me as a complete individual rather than just a set of symptoms. I was also impressed that she had reviewed my medical records from other specialists before even stepping into the room. Being up to date with my past visits and current care plan made the appointment feel seamless, personalized, and truly collaborative. She is the kind of doctor who makes you feel safe, heard, respected, and supported. Her compassion, professionalism, and attention to detail are unmatched. Providers like her are rare, and I feel incredibly fortunate to have her as part of my healthcare team. I would highly recommend her to anyone seeking a knowledgeable, caring, and truly exceptional doctor. Thanks for being a Wonderfull caregiver Dr. Kwon. S. Copenhaver

This is not totally about Dr. Kwon but with respect to my frustration with non-transparent coding…read moreand billing. TBH, I would stick with UTSW, but their Primary Care is subpar. Dr. Kwon has a lovely personality, but the two of us are both talkers. No more requested followups, stick to business. She types away during the whole visit, and you get coded for everything. My $25 copay turned into a $300 bill for a 20 minute simple visit. She asked me questions and instigated the tangents. Congrats Dr. Kwon for your excellent upcoding skills and the bonus you are in line for. When you visit, stick to topic or she will stick you for the bill. Unless you are over your OOP, in which case go for it.

Wish I could give a zero. Called last Thursday or Friday (1/8 1/9) about an appointment. The person…read morewho took down my information told me up front the doctor was only able to help me with referrals because "this is a pediatrics office and you're over the age" which I agreed to and now I'm getting a call saying that I can't come in now at all? Why take down my information to set up an appointment just to call me back the next business day to tell me something different? Highly aggravated and disappointed.

Dr. Weiner is the absolute best physician I have ever had for my children. She is intelligent,…read morecaring, and truly listens to her parents and patients. I feel comfortable going here especially when my children are unwell. As a parent, we are so vulnerable right along with our children when they have to see a doctor for any reason. She made sure we were all comfortable, plan of care was understood and clearly outlined, and all the staff was patient and supportive. Wonderful experience all around, highly highly recommend from one parent to another.

I've been with Dr. Bankston for nearly 10 years and I'll never go see anyone else. She's…read moreinformative and patient and makes sure you understand everything properly. Her office staff is friendly and professional and Nurse Alma is always a delight and remembers me even though I typically see her only once a year. I trust my care to this team!

I love Dr. Bankston, I've been going here for years. I even continued to come despite the P.A…read moretelling me to look something (I was diagnosed with) up online when I asked what it was (during the phone call of the results). Her office staff is so rude. It seems like there's always new people when I come in for my annual, but they're all rude. Every time. Over the phone or in person. They treat people like dirt & have no patience with them. I just moved, so, sad to say, it may be that time to find somewhere else to go. Update: I've added a picture of the bathroom I was asked to use for the urine sample.

Very frustrating to spend hours identifying the best D Magazine OB/GYN doctors, then call Dr…read more Courtney Trylovich for a new patient appointment and be told she will only take new patients who are pregnant. I am in healthcare and I recognize this hustle. Pregnant patients represent six-figure customers that meet long term revenue objectives. Yet my wife has a legitimate, urgentcare need and can't get past the front desk? Your time is limited ladies of the medical front desk! We are already working on automation to replace your outdated selves and toss you to the curb in the coming years. Healthcare is finally waking up. AI can do your job 10x better for 1/10th the cost.

Dr Trylovich is amazing!! Some doctors have a dry sense of humor because all they did was study…read moreduring medical school and they don't have people skills but she's down to earth and has a great personality!! She really cares about her patients. She delivered 2 of my babies via C section. All healthy and happy!! Her staff is friendly and her office is clean and pleasant. You feel comfortable overall.